Redu Visitors Guide.pdf

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→ VISITORS GUIDE
European Space Agency

→ INTRODUCTION
Dear guest,
Welcome to the ESA Redu Centre! This handbook will guide you during your
stay at ESA Redu Centre and in the Redu area. We wish you a pleasant stay!
Your Redu Centre Team
Dr Daniele Galardini
Head of ESA Redu Centre +32 61 22 95 12
Klaus Wasserberg
Head of Redu Informatics and Facility Management Service +32 61 22 95 56
Benoît Demelenne
Head of Redu Spacecraft Operations Unit +32 61 22 95 14
Administrative Assistants:
Sabrina Guillaume (Redu Space Services) +32 61 22 95 17
Cindy Léonard (Redu Space Services) +32 61 22 96 48
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→ INTRODUCTION
External Telephone Numbers
Police 110
Ambulance/ Fire 112
Redu Centre Reception +32 61 22 95 11
Redu Centre Fax +32 61 22 95 44
Reporting a lost or stolen Credit Card (card Stop): +32 70 344 344
Internal Telephone Numbers
Emergency call 3333
Redu Centre Reception +32 61 22 95 11
Address
ESA Redu Centre
Rue de Daverdisse, 1
6890 REDU
BELGIUM
www.esa.int
Redu Centre GPS coordinates : 50,001° N & 5,145° E.
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→ TABLE OF CONTENTS
Introduction 2
About Redu Centre 7
General Information 8
4
Site Description 9
Security and Safety Rules 12
Evacuation 13
Car Park 13
First Aid 14
Canteen 16
Health 17
Climate 17
Getting to Redu Centre 19
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→ TABLE OF CONTENTS
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→ ABOUT ESA
REDU CENTRE

→ GENERAL INFORMATION
ESA Redu Centre
Located on the edge of woodland in the depths of the Ardennes countryside,
ESA Redu Centre has been tracking satellites since 1968. The team of engineers
and technicians at ESA Redu Cetntre have seen the number of antennas
steadily increase over the years. Activities now encompass the tracking of telecommunications
satellites (Artemis), Earth (Proba 1) and solar observation
(Proba 2), and navigation (Galileo IOT). Close to 50 people work at ESA Redu
Centre today.
On 1 July 2007, ESA awarded a maintenance and operations services contract
to a commerical operator. This allows the use of ESA facilities for commercial
activities, optimising the resources on site.
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→ SITE DESCRIPTION
ESA Redu Centre is located about 1 km from the village of Redu in the Luxembourg
province of Belgium. The buildings contain the satellites control centre,
operations rooms, offices, conference rooms, archives, canteen equipment
and many antennas, covering a total surface area of approximately
27.000 m2.
Site Map (see next page):
◦ Gate house (G)
◦ Technical building 1 (T01+O):
Offices
Control rooms
First Aid Room
◦ Administrative building (A) on 2 levels:
Offices, meeting room, archives
◦ Canteen ( C ) :
Restaurant, meeting room
◦ Store building ( C+L+ F1+F2):
Store ( C )
Archives, goods area, gardening ( F1 + F2)
Logistic (L)
◦ Maintenance building (M):
Offices, technical laboratory
◦ Technical Building 2 (T02):
Offices and technical room
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→ SITE DESCRIPTION

→ SITE DESCRIPTION
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→ SECURITY AND SAFETY RULES
12
We kindly ask you to abide by the following regulations for the duration of
your stay:
♦ All visits need to be arranged in advance.
♦ Upon your arrival, please report to the reception at the guard house. The
security guard will complete the site entrance formalities such as issuing a
visitors badge upon presentation of valid ID. The guard will inform your
host that you have arrived.
♦ Please wear your badge visibly at all times.
♦ Follow the instructions of your host or security personnel.
♦ A security zoning policy applies on site and your host is responsible for you.
Please remain in contact with your host at all times.
♦ If you are part of an organised visit, stay in close contact with your group.
♦ The use of cameras or any sort of audio or optical recording equipment is
only permitted with prior authority from the Head of Centre. This can be
organised through your host if required.
♦ Do not leave luggage or any other items unattended.
♦ Please switch off mobile phones completely during meetings with sensitive
topics. If the meeting is very sensitive, mobile phones should be left in a
secure place outside the meeting room.
♦ Do not remove documents, files or other objects without prior authorisation
from your host.
♦ Respect the site safety plans and emergency signs displayed around the
site. Do not obstruct access to passageways or safety equipment.
♦ Should you notice anything hazardous, please notify the nearest member
of staff or security personnel immediately .
♦ Once your visit is over, please hand in your badge, sign out with your host,
and return to the guards as you leave.
♦ For visits to ESA Redu Centre outside normal working hours, permission
from the Head of Centre has to be obtained. Please provide the completed
visit request to the guards at least two days prior to the day of the planned
visit.
Emergency Telephone Number
3333

→ EVACUATION
The signal to evacuate the premises is an audible and visible alarm from the
smoke detectors all over the building. All persons on the premises must immediately
stop work and head calmly, without running, for the nearest emergency
exit.
Leave via the emergency exit signposted in green in corridors and above the
doors.
→ CAR PARK
It is forbidden to park any type of vehicle other than cars, motorcycles or bicycles
on site without authorisation from the Head of Centre.
Parking areas are clearly defined. Parking outside these areas is not authorised.
Vehicles must be driven at very slow speed (30km/h).
Apart from the fuel tank contents, no petrol or any other inflammable substance
may be brought into the premises.
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→ FIRST AID
A room has been installed where personnel can receive first aid in case of injury
or any feeling of faintness. The room should remain open at all times.
In addition, several first aid boxes have been placed at different locations in
the buildings. The boxes contain material such as antiseptic dermal solution,
adhesive dressing, bandage shears, etc. When items are used or when any material
inside the box is missing, this shall be reported to the logistic supervisor
and the Health and Safety officer for replacement.
The location of the first aid room and the first aid boxes is mentioned on the
safety information board.
Defibrillators must be used only in case of emergency such
someone having a heart attack and losing consciousness.
There are three AED (Automated External Defibrillator) at
ESA Redu Centre. The location of every defibrillator is identified
with the corresponding symbol.
First Aid Room
The defibrillators are located in three buildings and their exact
location is mentioned on the safety information board.
Anyone trained as a first aid helper that has received the
necessary instructions for their use can be called.
Defibrillators
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→ FIRST AID
Please refer to the list of first aid helpers below:
First Name
NAME
Extension Building
Mariève BELLOT 518 T01
Benoît BOULANGER 581 T01
Vincenzo CARAMIA 526 T01
Thibault DENIS 640 T01
Vincent GRANDJEAN 562 A
Sabrina GUILLAUME 517 A
Frédéric HANNOTEAU 545 T01
Gérald KERTIK 536 M
Cindy LÉONARD 648 T01
Eric MARTIN 641 T01
Marcel NEUFCOUR 545 T01
Philippe REIS 534 T01
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→ CANTEEN
BOOKING
The canteen is open to staff and visitors.
The opening hours are from 12.30 to 13.30
from Monday to Friday. The lunch service
starts at 12.30.
Lunch must be booked in advance for 10.00
a.m. the latest.
Please see on the right a sample of the available
menu for visitors:
PAYMENT
Lunch and drink payment can be done by cash or to the following bank account:
IBAN BE44 0015 4576 7445 - BIC: GEBABEBB
Visitors are invited to pay their bill preferably after lunch directly to the canteen
staff.
For a long stay at ESA Redu Centre, visitors will receive a bill at the end of their
stay and will pay it directly to the canteen staff before departure.
DRINKING
The day before your departure please check with canteen
staff as to the best time to pay your canteen bill.
Water is served during lunch time but visitors and staff can drink other soft
drinks available in the fridges of the canteen. Please fill in a sheet with your
name and tick the drink you have taken out of the fridge.
Please pay your bill directly to the canteen staff before your departure.
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→ HEALTH
SMOKING
Smoking damages the health of smokers and those around them.
ESA is a non-smoking organisation. Consequently, smoking inside the premises
is strictly forbidden.
As a courtesy to others, smokers outside the building should keep their distance
to prevent their smoke from spreading.
ALCOHOL AT WORK
Alcohol is prohibited at ESA Redu Centre. In case of very occasional events (for
instance ESA official events, farewell drink, etc) and with prior authorisation of
the Head of Centre or the ESA HSS officer, alcohol is tolerated but without excess.
It is forbidden to be on the ESA Redu Centre premises under the influence of
alcohol.
If a person is liable to endanger his/her own life or the lives of others, he/she
may be forbidden from driving a vehicle inside ESA Redu Centre. Entry and exit
on/off ESA Redu Centre may be refused to any person under the influence of
alcohol.
→ CLIMATE
In the hills of the Ardennes there is considerable precipitation with occasional
(sometimes heavy) snowfall in winter. Winds are usually low and storms are
rare.
Don’t hesitate to visit the website of the Royal Insitute of Meteorology:
www.meteo.be
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→ GETTING TO
REDU

→ GETTING TO ESA REDU CENTRE
BY CAR
ESA Redu Centre is about 4 km from the motorway E411 between Brussels and
Luxembourg. Leave the motorway at Transinne (Libin) - exit 24.
Follow the signs Wellin / Dinant / Transinne (N40). You will see the hotel/
restaurant La Barrière on your left at a crossroad. Continue straight over the
crossroads, following the signs to Redu (N40).
On your left, follow the sign Redu and enter the Redu village. From the centre
of the village, follow the ESA signs.
If you come to Redu by car
in winter, snow tires are
The station GPS coordinates are 50,001° N, 5,145° E.
recommended!
See map on pages 22-23.
BY PLANE
The nearest airports are:
• Zaventem (Brussels—130 km)
• Luxembourg (110 km)
• Charleroi (115 km)
Rental cars are available at all airports.
Reservation before arrival is recommended.
Booking a taxi can be very expensive
due to the distance.
Under exceptional circumstances and upon request to Administrative Support
(sabrina.guillaume@esa.int & cindy.leonard@esa.int), a pick up from /to the
airport or the railway station can be organised.
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→ GETTING TO ESA REDU CENTRE
BY TRAIN
If you come to Redu by train, the
The closest railway stations are:
only way to reach ESA Redu Centre
from a railway station is to book a
• Libramont: 25 km from Redu
taxi.
• Ciney: 45 km from Redu
• Namur: 70 km from Redu
• Bruxelles-Midi: 130 km from Redu
• Charleville-Mézière (France) : 90 km from Redu
Here are some possibilities:
• Bruxelles-Midi—Libramont: about 2h15 by IC train
• Bruxelles-Midi—Ciney: about 1h30 by IC train
• Bruxelles-Midi—Namur: about 1h by IC train
• Luxembourg—Libramont: about 50 minutes by IC train
• Luxembourg—Ciney: about 1h40 by IC train
Please check timetables on the Belgian
railway website www.sncb.be
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→ GETTING TO ESA REDU CENTRE

→ GETTING TO ESA REDU CENTRE
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CONTACT
ESA Redu Centre
Rue de Daverdisse 1
6890 REDU
Belgium
+32 61 22 95 11
+32 61 22 95 44
www.esa.int
Copyright © 2011 European Space Agency