Macao Yearbook 2011

Macao Yearbook 2011
In 2009, the first phase of the ePass Programme (ePass) was launched, to receive free subscriptions
from Macao residents. Subscribers can use a single ePass account to safely and effectively access
online Government services from various public departments. In 2010, the ePass Programme earned
the Gold Award in the category of “e-government” at the Macau Information and Communication
Technology Award (Macau ICT Awards 2010), and the Special Mention Award at the Asia Pacific
Information and Communication Technology Awards.
During 2007, the Government stepped up the use of electronic signatures, and electronic delivery
of official correspondence. In 2008, the Government developed and launched the internal electronic
exchange network, which streamlined the delivery of official correspondence between departments.
In 2010, a total of 36,700 electronic official documents were delivered through the network.
Also during 2009, the Integrated Service Centre and the Public Information Centre rolled out
the remote information counters, through which staff could answer public enquiries through a
video conferencing system.
After more than three years of preparation, the Government Central Data Centre officially
commenced operations in 2010. This includes a data centre, a recovery centre, a magnetic tape
storeroom, a network monitoring centre and a back office, all of which will operate and provide
supporting services around the clock. Services offered by the centre to other public departments
include: hosting services, security services, network services and application services. The Public
Administration and Civil Service Bureau is planning to obtain ISO 27001 Information Security
Management System certification for the centre, as well as introduce various international standards
to improve the services provided and the management quality of the centre.
Public Administration and Civil Service Bureau
The Public Administration and Civil Service Bureau conducts research, improves the managerial
skills of civil servants and promotes administrative modernisation under the supervision of the
Secretary for Administration and Justice. It also provides appropriate technical support. In addition,
it promotes the application of modern information technology in all public departments; provides
legal and technical support to all departments and their staff; renders technical support to elections;
offers a public feedback service and provides official information to the public; provides translation
and interpretation between the two official languages; and provides fringe benefits for current or
retired civil servants.
Training of Civil Servants
The Training Division under the Public Administration and Civil Service Bureau promotes, designs
and coordinates training programmes for civil servants to remain in line with the developmental
needs of public administration and the goals to be achieved. The training of civil servants includes
special training, job-specific training, language training, vocational skills training and projectbased
training:
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• Special training is organised as the need arises from Government policy implementation to
stimulate the initiative of public administration officers in complying with the administration
of the SAR Government, and to enable them to develop the knowledge and skills they require
to enhance their efficiency and service quality, with the aim of fostering social development;