Quality Framework Responsible Care - BioMed Central

2.3 Experiences
The major part of the standards can be tested by asking the clients themselves about their
experiences (and not just if they are satisfied). This is first and foremost a fundamental choice: if
there is one sector in care where clients’ experiences should be the yard stick for determining the
quality of care, it is in long-term care. Moreover, literature has shown that asking clients about their
experiences delivers a very accurate picture of the quality of care. Finally, this procedure keeps the
administrative work load within limits.
8