“If you want a guarantee, buy a toaster.” - Clint Eastwood
“If you want a guarantee, buy a toaster.” - Clint Eastwood
“If you want a guarantee, buy a toaster.” - Clint Eastwood
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What You Can Do About It?<br />
• Pay Particular Attention to Consumer Generated Content<br />
• Photography<br />
• Rich Media<br />
• Solve Customer Dissatisfaction At Property Level<br />
• The consumer will write about <strong>you</strong> and share with thousands<br />
• Address bad reviews with immediacy<br />
• Encourage Satisfied Guests to Review<br />
• Build Brand/Hotel Advocacy<br />
• Appoint a Property Liaison to Regularly Review Hotel Sites
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