salesforce_winter15_release_notes

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Feature Summary and User Impact Data.com Data.com Feature Enabled for users Enabled for administrators/developers Requires administrator setup Contact salesforce.com to enable Out-of-Date Companies No Longer Shown in Data.com Data.com API Enhanced Service Feature Enabled for users Enabled for administrators/ developers Requires administrator setup Contact salesforce.com to enable Case Feed Show Agents More Case Information in Less Space with Compact Feed Add and Work with Addresses More Easily in Case Feed Email Messages Rename the Email and Community Case Feed Actions Case Feed Files Component Supports Drag-and-Drop Email Feed Filter Has Been Renamed Portal Action Has Been Renamed Feed View Settings Page for Feed-Based Case Page Layouts Has Been Reorganized Case Management Customize Web-to-Case Email Notifications The Web-to-Case HTML Generator Has a New Location in Setup Email-to-Case Include Cc’ed Email Addresses on Email-to-Case Auto-Response Messages Knowledge 12
Feature Summary and User Impact Service Feature Enabled for users Enabled for administrators/ developers Requires administrator setup Contact salesforce.com to enable Monitor Salesforce Knowledge Search Activity Get More Relevant Article Search Results Search Highlights and Snippets Knowledge Managers Get More Control over Article Search Results by Using Promoted Search Terms (Generally Available) Salesforce Console Salesforce Console Integration Toolkit: New Methods Articles Suggested for Cases are More Relevant (Beta) Users Get the Latest Search Capabilities Add the Files and Case Experts Tools as Salesforce Console Components Brand Your Salesforce Console with Custom Colors (Pilot) Lookup Component Enhanced to Display Multiple Columns Users Can Hover Over Related List Items to Get Details Users Can Easily Edit Fields in the Lookup Component Service Communities Ask Questions in the Chatter Feed with Chatter Questions (Generally Available) Community Templates for Self-Service (Generally Available) Let Customers Ask Questions and Find Articles in Your Support Community Social Customer Service Social Customer Service Starter Pack (Pilot) Google+ Social Customer Service (Pilot) 13
Page 1: Salesforce.com: Winter ’15 Salesf
Page 4 and 5: Table of Contents Work.com.........
Page 7 and 8: About the Release Notes Stay Inform
Page 9 and 10: About the Release Notes Links in th
Page 11 and 12: Feature Summary and User Impact Mob
Page 13 and 14: Feature Summary and User Impact Com
Page 15 and 16: Feature Summary and User Impact Sal
Page 17: Feature Summary and User Impact Wor
Page 21 and 22: Feature Summary and User Impact For
Page 23 and 24: Feature Summary and User Impact Sec
Page 25 and 26: Feature Summary and User Impact Sha
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Page 29 and 30: Feature Summary and User Impact ISV
Page 31 and 32: General Enhancements More Streamlin
Page 33 and 34: Mobile Salesforce1 Enhancements Use
Page 35 and 36: Mobile Salesforce1 Enhancements Sal
Page 37 and 38: Mobile Salesforce1 Enhancements •
Page 39 and 40: Mobile Salesforce1 Enhancements Not
Page 41 and 42: Mobile Salesforce1 Enhancements Use
Page 43 and 44: Mobile Salesforce1 Enhancements Obj
Page 45 and 46: Mobile Salesforce1 Enhancements For
Page 47 and 48: Mobile Salesforce1 Enhancements By
Page 49 and 50: Mobile Salesforce1 Enhancements Usi
Page 51 and 52: Mobile Salesforce1 Enhancements To
Page 53 and 54: Mobile Salesforce1 Enhancements •
Page 55 and 56: Mobile Salesforce1 Enhancements Not
Page 57 and 58: Mobile Salesforce1 Enhancements Acc
Page 59 and 60: Mobile Salesforce1 Differences from
Page 61 and 62: Mobile Salesforce1 App Development
Page 63 and 64: Mobile Switch between Accounts in M
Page 65 and 66: Communities Customize Your Communit
Page 67 and 68: Communities Template to Configure I
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Communities Improved Navigation and
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Communities Community Management Co
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Communities Organize Community Cont
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Communities Organize Community Cont
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Communities New Dashboards, Reports
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Communities Map Unique Dashboards p
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Communities Other Changes in Commun
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Sales Territory Management 2.0 (Gen
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Sales Define an Assignment Rule Onc
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Sales Track Territory Model Changes
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Sales Metadata API Support Assignme
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Sales Give Your Sales Teams Added F
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Sales Give Your Sales Teams Added F
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Sales Duplicate Management (Beta) Y
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Sales Create or Edit Duplicate Rule
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Sales Report on Duplicate Records w
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Sales It’s Easier to Set up Side
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Sales Activities record (1), search
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Sales Let Your Users Control Task N
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Sales Other Changes in the Sales Cl
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Work.com Deploy Performance Summary
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Work.com Other Changes in Work.com
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Service Case Feed Service Salesforc
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Service Add and Work with Addresses
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Service Case Management In addition
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Service Knowledge Knowledge Salesfo
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Service Get More Relevant Article S
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Service Search Highlights and Snipp
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Service Salesforce Console for Serv
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Service Brand Your Salesforce Conso
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Service Community Templates for Sel
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Service Social Customer Service mod
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Service Sina Weibo Social Customer
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Service Social Account Authenticati
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Chatter Access and Share External F
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Chatter Run a Report about Publicly
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Chatter Other Changes in Files a fi
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Chatter Updated User Search in the
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Chatter Add Action Links to Posts (
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Chatter Other Changes in Chatter Du
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Force.com Customization General Adm
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Force.com Customization Access Addi
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Force.com Customization Delegated A
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Force.com Customization Show More I
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Force.com Customization Interact wi
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Force.com Customization Manage Cust
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Force.com Customization Business Lo
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Force.com Customization Store Multi
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Force.com Customization Receive Ema
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Force.com Customization Security an
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Force.com Customization Set Session
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Force.com Customization Security To
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Force.com Customization Customize a
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Force.com Customization Configure a
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Force.com Customization A Custom Lo
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Force.com Customization Include the
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Force.com Customization Add Bookmar
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Force.com Customization Use the Sys
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Force.com Customization Globalizati
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Force.com Customization Site.com Wh
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Force.com Customization Site.com Wo
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Force.com Development Change Sets a
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Force.com Development Force.com Can
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Force.com Development Use Salesforc
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Force.com Development Other Changes
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Force.com Development Apex Code Ape
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Force.com Development Run More Futu
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Force.com Development Apex Supporte
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Force.com Development New and Chang
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Force.com Development SOQL WorkRewa
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Force.com Development SOAP API In t
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Force.com Development Chatter REST
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Force.com Development Tooling API
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Force.com Development Metadata API
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Force.com Development Metadata API
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Force.com Development Data.com API
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Force.com Development ISVforce setC
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Force.com Development Environment H
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Force.com Development Other Changes
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salesforce_winter15_release_notes

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