CHOOSE IOWA LAKES COMMUNITY COLLEGE

Business & Industry
Money Talks for Women $25
Course #: 45899 Date(s): 10/15/12-11/12/12
Site: Spencer (300) Time: 5:30-8pm (Mon.)
You will learn smart money skills and work through
action steps to become a more informed manager of
your money. The goal of the course is to educate and
empower women to take control of their financial
lives. The five course modules will cover financial
basics, insurance, investing, retirement planning,
and planning for life events. ISU Extension education
programs do not promote any product or company.
www.extension.iastate.edu
Your Money Your Future $15
Course #: 45900 Date(s): 11/8/12&11/15/12
Site: Spencer (300) Time: 5:30-8:30pm (Thurs.)
Get more out of your money and save for your
financial goals with Your Money, Your Future.
Develop a plan for saving, spending, having money
available for emergencies and preventing overdrafts.
Learn how to choose a financial institution that’s right
for you plus learn more about electronic banking.
Get free copies of your credit reports and learn how
to improve your credit score while learning how to
“Power Pay” your way out of debt.
The fees for service will be used to off-set direct expenses
and to support the Clay County Families Extension Program.
Iowa State University Extension programs are available to all
without regard to race, color, age, religion, national origin, sexual
orientation, gender identity, genetic information, sex, marital status,
disability, or status as a U.S. veteran. Inquiries can be directed
to the Director of Equal Opportunity and Compliance, 3280
Beardshear Hall, (515) 294-7612.
Engaging & Retaining Employees $79
Course #: 45893 Date(s): 10/25/12 Site: Spencer (108A) Time: 1-4:15pm (Thurs.)
You not only need people on your team that have the skills to do the job, you also need people who
are motivated to do the job. Committed, energized, motivated people can do great things. In order
to motivate and retain your employees, it is imperative to understand WHAT motivates and energizes
them. In this session, we’ll give you everyday tips that you can use to provide a more motivational
working environment. As a result of this program, you should be able to: Understand that retention
is a serious and costly issue. Describe strategies for managing and motivating different generations of
workers. Identify no-cost or low-cost ways to motivate and reward employees. Understand what it
takes to keep employees and why they leave. Explain how to inspire people to go the extra mile.
About the Instructor: Kathy Peterson is one of our most popular
instructors and will keep you active and interested throughout
the session. Participants come back again and again because her
topics are always relevant, the information is always practical,
and the training is always fun!
Customer Service Excellence $59
Course #: 45931 Date(s): 12/4/12 Site: Spirit Lake (130) Time: 8:30-11:30am (Tues.)
This engaging, interactive program will cover all aspects of earning a top-notch reputation for customer
service - from daily interactions with customers, to phone etiquette, to how to respond if a customer
complains. Participants will practice customer service skills during the session and leave armed
with practical, take-home strategies for treating customers in ways that will have them singing your
organization’s praises out in the community.
About the Instructor: Brenda Clark Hamilton is a fun, dynamic
keynote speaker and workplace trainer who provides fresh
perspectives in leadership, communication skills, customer
service, creating a positive work environment, and offering one’s
best self to life, relationships, and career.
10
Opportunity
is...Iowa Lakes Community College!
www.iowalakes.edu