2013 PLATFORM ADVISER BRIEFING - Colonial First State

2013 PLATFORM ADVISER BRIEFING

Today’s agenda
Welcome
Geoff Peck
General Manager, Marketing and Distribution, Colonial First State
Driving efficiency
Chris Stevens
General Manager, Custom Solutions, Colonial First State
How investing in the Australian share market
has changed over the past 25 years
Anton Tagliaferro
Investment Director, Investors Mutual Limited
Building efficiency through execution excellence
Phil Kearns
CEO, Centric Wealth

Welcome to the 2013 Colonial First State
Platform Adviser Briefing
Good afternoon,
Thank you for attending our briefing today and for your continued support of
Colonial First State’s platforms, FirstChoice and FirstWrap.
I recently joined Colonial First State in the role of General Manager, Marketing and
Distribution, and I’m excited to be a part of a company that consistently leads the
market in service, innovation and efficiency. My main goal in this role is to focus on how
customer preferences and needs are changing, and to deliver platform and business
solutions to support you and your clients through these changes.
Our platforms continue to go from strength to strength. As at December 2012 our
platforms had a combined market share of $70 billion and I’m proud to say we’ve been
recognised with a number of awards over the past year, including being rated 1st and
2nd for overall satisfaction in the 2013 Wealth Insights Service Level Survey. We have
some upcoming enhancements to our platforms to tell you about today, which I hope
you’ll find as exciting as I do.
The theme of our briefing today is Driving efficiency. There are several reasons why
we felt this theme was pertinent. Firstly, we know one of the key drivers for success
in a financial advice practice is being able to provide your clients with comprehensive,
quality service without sacrificing business profitability. We feel it’s our role as a
platform provider to help you remove any unnecessary administration burden so you can
service your clients more efficiently. You’ll hear about some of the efficiency tools we’ve
developed for you in our briefing today.
Secondly, we’re entering a new era of transparency and compliance with the introduction
of various regulatory reforms and while that presents a number of challenges, there
are also some significant opportunities. We’ve been hard at work over the past year
developing platform solutions to help you to accommodate the new obligations under
the reforms. We’ll also discuss these solutions with you today.
We’re excited to be joined at our briefing by Anton Tagliaferro from Investors Mutual and
Phil Kearns from Centric Wealth. I’m looking forward to hearing their views on how change
can be a catalyst for driving new efficiencies and bringing forward opportunities.
On a personal note, I’m looking forward to meeting as many of you as possible today
and hearing your views on how we can continue to assist you to drive efficiencies in
your business.
Geoff Peck
General Manager, Marketing and Distribution
Colonial First State

Driving efficiency
Chris Stevens
General Manager, Custom Solutions, Colonial First State
A look at the post-FOFA world and the three key business imperatives
for financial planners. We’ll also show you how our market-leading
FirstChoice and FirstWrap platforms are responding to changing
market needs and regulatory reforms to help you deliver greater value.
Chris joined Custom Solutions (formerly Avanteos) in 2002 and has been General
Manager/CEO since 2005. Chris is responsible for developing and supporting wrap
platform solutions for aligned and independent distribution channels and their clients.
Prior to joining Colonial First State, Chris spent 11 years with Aviva leading Finance and
Operations teams across the platform, insurance and treasury businesses. With nearly
20 years’ experience in the Financial Services industry, Chris has extensive experience
in driving leading product and service solutions for many key stakeholders, including
advisers, accountants, investors and shareholders.
Chris holds a Bachelor of Business degree with RMIT and is a Certified
Practising Accountant.

How investing in the Australian share market
has changed over the past 25 years
Anton Tagliaferro
Investment Director, Investors Mutual Limited
An in-depth look into how investing in the Australian share market has
changed over the past 25 years and future opportunities that exist.
Anton commenced his professional career with Deloittes in London where he qualified
as a Chartered Accountant and has more than 25 years’ experience in the financial
services industry.
Highlights of Anton’s career include managing Australian equity portfolios for Perpetual,
County NatWest Investment Management and BNP Investment Management. During this
time, all of Anton’s portfolios achieved significant and consistent outperformance.
In 1998, Anton established Investors Mutual Limited (IML), a specialist Australian
equities fund manager with a conservative investment style and long-term focus.
IML today manages Australian equity portfolios worth more than $4 billion on behalf
of a wide range of Australian investors, superannuation funds and clients of financial
planning groups.
IML won the Fund Manager of the Year award for Australian equities in 2002, 2003 and
2011 and has been nominated again for 2012. Anton has also been also featured in
a book to be published in Europe later this year titled The best 99 investment managers
in the world where he is one of only two Australian equities managers featured.

Building efficiency through execution excellence
Phil Kearns
CEO, Centric Wealth
Phil will share his insights into how change can be a catalyst for driving
new efficiencies, both on and off the field, and will talk about how
partnering with Colonial First State is helping to grow his business.
Phil commenced as CEO of Centric Wealth in December 2011. In his time at Centric
Wealth, Phil has reinvigorated the culture and refocussed the business on sales and
client retention. Prior to joining Centric Wealth, Phil worked at Investec Bank from 2005,
where he worked within the Private Bank before moving to a Managing Director role
within Investec’s Corporate Advisory and Capital Markets divisions.
Phil is well known for his successful rugby career where he represented Australia 67
times, was captain on ten occasions and was a member of Australia’s Rugby World
Cup-winning teams of 1991 and 1999. Phil is one of only six players to be twice
involved in a Rugby World Cup-winning side. Phil remains connected to rugby through
his commentating role with Fox Sports.
A committed philanthropist, Phil is a director of the Children’s Cancer Institute Australia
and an ambassador for the Humpty Dumpty Foundation through which he founded the
annual Balmoral Burn, a charity which has raised $15 million to purchase vital medical
equipment for over 200 children’s hospitals and health service centres across Australia.
Phil has an Arts Degree majoring in Economics and Economic History from the
University of NSW, a Diploma of Applied Finance and is a Graduate of the Institute
of Company Directors.

Your business efficiency health-check
Use the table below to identify whether your business is utilising the full range of
business productivity tools available on our platforms and maximising its efficiency
and profitability.
FirstChoice
Do you use FirstNet Adviser’s
revenue segmentation and
client report scheduling tools
to efficiently manage and
service each of your different
client segments?
Do you use FirstNet Adviser’s
pension reporting to
effectively monitor your
pension clients’ cashflow?
Do you use FirstNet Adviser’s
client call report to monitor
client interactions with our
call centre?
FirstChoice & FirstWrap
Do you use e-Post for
your FirstChoice and/or
FirstWrap clients?
Do you use model portfolios
to efficiently manage your
FirstChoice and FirstWrap
clients’ investments?
Do you offer CommInsure or
Asteron retail insurance cover
to your clients in FirstChoice
and FirstWrap?
Yes No
Benefit to your business
••
Effortlessly segment your clients by the revenue they
generate for your business
••
Allocate your time more effectively by providing your
clients with a level of service that’s appropriate to
the fees they’re paying
••
Schedule periodic client reports for each segment and
receive automatic email notification when they’re ready
••
Increase profitability with an effective segmentation model
based on revenue or relationship
••
Simple, easy-to-understand reporting to help you explain
your pension clients’ cashflow and income
••
Save time and take the guesswork out of what influences
movements in your clients’ pension balance from year‐to‐year
••
Accurately and efficiently monitor whether a client’s
investment income offsets their regular pension payments
••
Better time your conversations with clients and pre‐empt
any opportunities or issues that may arise
••
Requests can be processed faster than if you send us
the documents by post
••
Save money in postage costs
••
It’s fast and secure – logging into the platform allows us
to immediately identify you and authenticate your requests
••
Receive instant confirmation of our receipt of your
documents and a reference number for faster follow-up
of your request
••
Streamline your portfolio administration and
research process
••
Save countless hours, or even days, of processing switches
and trades individually by using bulk switching to make
changes to the portfolio quickly
••
Reduce risk with tolerance alerts that let you know when
your clients’ asset allocations have deviated from your
model
••
Better utilise the research, expertise and administrative
assistance of your dealer group using FirstChoice’s
licensee model portfolio and Record of Advice tools
••
Grow and diversify your revenue streams
••
Provide holistic financial advice to your clients
••
Save time with our automated premium rollovers/payments

Our top 5 efficiency tips
1
Add
2
Save
3
Client
our new pension reports to your client review reports in FirstNet Adviser.
••
Go to Client reporting and select your pension clients and report type
••
Tick the Pension charts checkbox
••
Tick the Pension payment history and Annual pension payments and
income reports and click Submit
time by scheduling your client review reports in FirstNet Adviser by
frequency, date or period – you’ll receive an automatic email confirmation
each time your scheduled report batches are ready.
call reporting
can help you time
your conversations
with your clients
– use this great
function to see why
your clients are
calling our contact
centre and solve
any potential
issues.
4
FirstWrap
5
Check
and FirstChoice e-Post allows you to send completed forms, make
requests and ask questions. With FirstWrap you can even track the progress
of submitted requests all the way through to completion. Click FirstWrap tools
> Send a request or scanned form (e-Post) from the left navigation menu.
out our new
FirstWrap Adviser
Dashboard. It’s
easy to access
and provides
enhanced portfolio
administration
support and
communications.

Understanding Regulatory Reform
Find out more about the reforms and how we’ll support you
colonialfirststate.com.au/reforms

FirstChoice and FirstWrap
Find out more about Colonial First State’s market-leading platforms
colonialfirststate.com.au/platforms

Your Colonial First State platform team
Matthew Harrison
Head of Retail Distribution
02 9303 2317
matthew.harrison@colonialfirststate.com.au
David Trevaskis
State Manager Retail SA & NT
08 84185712
DTrevaskis@colonialfirststate.com.au
Linda Stangherlin
State Manager Retail NSW
02 9303 2073
lstangherlin@colonialfirststate.com.au
Andrew Howse
State Manager Retail QLD
07 3328 5810
ahowse@colonialfirststate.com.au
George Fellows
State Manager Retail VIC & TAS
03 8628 5680
gfellows@colonialfirststate.com.au
Ben Coombe
State Manager Retail WA
08 9218 5362
bcoombe@colonialfirststate.com.au
PLATFORM BUSINESS DEVELOPMENT MANAGERS
New South Wales & Australian Capital Territory
Heath Davies
Business Development Manager
02 9303 2974
hdavies@colonialfirststate.com.au
Gerard Bailey
Business Development Manager
02 9303 2729
gerard.bailey@colonialfirststate.com.au
Angela Vincent
Business Development Manager
02 9280 8060
angela.vincent@colonialfirststate.com.au
Jacqui Crothers
Business Development Manager
02 9303 6830
jcrothers@colonialfirststate.com.au
Ben Lemmon
Business Development Manager
02 9303 7569
blemmon@colonialfirststate.com.au
Victoria & Tasmania
Teliy Fidas
Business Development Manager
03 8628 5604
tfidas@colonialfirststate.com.au
Wayne Belford
Business Development Manager
03 8628 5635
wbelford@colonialfirststate.com.au

Steven Bondietti
Business Development Manager
03 8618 5560
steve.bondietti@colonialfirststate.com.au
Mark Tully
Business Development Manager
03 8628 5620
mtully@colonialfirststate.com.au
Lucy Tayler
Business Development Manager
03 8628 5650
ltayler@colonialfirststate.com.au
Danny Pupovac
Business Development Manager
03 8618 5565
pupovad@cba.com.au
Queensland
Charles Black
Business Development Manager
07 3328 5876
cblack@colonialfirststate.com.au
Brooke Berry
Business Development Manager
07 3328 5870
bberry@colonialfi rststate.com.au
Jamie Ogden
Business Development Manager
0457 728329
jogden@colonialfirststate.com.au
Nathan Robertson
Business Development Manager
07 3015 4401
nrobertson@colonialfirststate.com.au
Western Australia
Quyen Truong
Business Development Manager
08 9218 5364
quyen.truong@colonialfirststate.com.au
Victoria Anderson
Business Development Manager
08 9218 5364
vanderson@colonialfirststate.com.au
Travis Dudumas
Business Development Manager
08 9218 5365
tdudumas@colonialfirststate.com.au
South Australia and Northern Territory
Tony Petroccia
Business Development Manager
08 8418 5718
tbartolini@colonialfirststate.com.au
Chelsea Sciancalepore
Business Development Manager
08 8418 5711
csciancalepore@colonialfirststate.com.au

This document has been prepared by Colonial First State Investments Limited ABN 98 002 348 352, AFS Licence 232468
(Colonial First State). The information is for adviser use only and is not to be handed on to any investor. The document does
not take into account any of the adviser’s clients’ individual objectives, financial situation or needs. You should read the
relevant Product Disclosure Statement (PDS) before making any recommendations to your clients and you should advise your
clients to read the PDS and talk to you before making an investment decision based on any information provided. PDSs can
be obtained from colonialfirststate.com.au or by calling us on 13 18 36.
Colonial First State is the issuer of the FirstChoice range of super and pension products from the Colonial First State
FirstChoice Superannuation Trust ABN 26 458 298 557. Colonial First State also issues other investment products made
available under FirstChoice Investments and FirstChoice Wholesale Investments, other than FirstRate Saver, FirstRate Term
Deposits and FirstRate Investment Deposits, which are products of the Commonwealth Bank of Australia ABN 48 123 123
124, AFS Licence 234945 (Bank), administered by Colonial First State. Colonial First State is a wholly owned subsidiary
of the Bank. FirstWrap is operated by Avanteos Investments Limited ABN 20 096 259 979, AFSL 245531 (AIL). AIL is the
trustee of The Avanteos Superannuation Trust ABN 38 876 896 681. All statements and information in this document that
relate to FirstWrap have been provided by AIL. AIL is owned ultimately by Commonwealth Bank of Australia ABN 48 123 123
124. Commonwealth Bank of Australia and its subsidiaries do not guarantee performance, or the repayment of capital of AIL.
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