A Knowledge Strategy

• creating platforms to enhance knowledge flows in the DBSA and between the
it and its clients, partners, stakeholders and beneficiaries including
communities of practice and interest, hosting workshops and seminars and
virtual chat rooms;
• partnering with academic, training and socio-economic development groups;
• one-on-one knowledge sharing and knowledge transfer activities, such as peer
assists and mentoring;
• developing, compiling and publishing project case studies;
• providing research opportunities.
2.3.4 Knowledge application
Knowledge application comprises leveraging knowledge for maximum impact by:
• designing and delivering innovative knowledge-based products and services,
tailored to meet the capacity-building needs of the broad development
community;
• designing capacity-building guidelines and programmes for clients; and
• providing capacity-building advice and consulting services to clients.
2.3.5 Knowledge accounting
Knowledge accounting involves managing and maximising the DBSA’s intellectual
capital and knowledge assets by the development of policies and quality standards
effectively to manage information and the quantification and reconciliation of
knowledge management efforts and resources.
2.4 Building knowledge foundations
The successful and sustainable implementation of any knowledge management
strategy is achieved by building on a solid corporate foundation and developing
supporting strategies in each of these areas:
• a supportive knowledge and ongoing learning culture;
• internal systems, technology infrastructure and applications that efficiently
deliver knowledge-based products and services;
• existing capabilities and competencies develop to gather, disseminate, share
and apply knowledge;
• an expertise base further built and maintained;
• intellectual capital and knowledge assets that are well-managed and
maximised.
2.4.1 Organisational culture
Implementation of a knowledge management strategy involves the introduction of
a number of changes in organisational business practices and processes. Three
factors enhance the required changes:
12 Development Bank of Southern Africa