A Knowledge Strategy

4.2.7 Leveraging knowledge in high-impact areas
The knowledge management statement of opportunity describes the most
effective knowledge tools that should be used by the DBSA, and recommends the
internal work processes where the knowledge management can be of maximum
impact and return on investment. The prioritisation of activities for the pilot
project is based on relative strategic importance, linkages with key organisational
initiatives, costs and time required for implementation.
4..2.8 Leadership
The dual task of leadership is to champion knowledge management as a vital
component of existing business processes and programmes and to demonstrate
the collaborative behaviours that support effective knowledge management.
Leadership’s role is to ensure that the strategic objectives of knowledge
management are reflected in their cluster and unit BSCs and that performance in
their areas of responsibility is aligned with the knowledge management objectives.
4.2.9 Balanced Score-Card measures
Knowledge management objectives and measures are to be incorporated into the
organisational and cluster BSCs, and knowledge management deliverables and
targets should cascade into unit BSCs in an integrative manner.
4.2.10 Organisational fit and work design
Knowledge management outputs and competencies are to be reflected more
definitively in work stream dictionaries and knowledge workers are to be
provided with the appropriate skills. Knowledge management roles and
accountabilities are to be clarified and communicated and resources realistically
allocated to multi-functional knowledge management teams.
4.3 Functional roles
The knowledge management accountability model (Figure 2) illustrates the
relative roles for the effective sharing of knowledge, and highlights both the
separate and joint accountability areas for the operational clusters and the
Knowledge Management Cluster.
4.3.1 Operations Cluster
• Identify clients’ knowledge needs or opportunities.
• Manage the knowledge management process in the operational areas.
• Participate in the knowledge interventions.
• Implement and validate the knowledge initiative, or asset.
4.3.2 Knowledge Management Cluster
• Provide the infrastructure, the capability, the facilitation and the expertise for
an effective knowledge management.
• Participate in the knowledge intervention.
36 Development Bank of Southern Africa