2011/2012 Annual Report - Metro Tasmania

COMPANY
OVERVIEW
Metro Tasmania Pty Ltd (Metro) is a state-owned
company established in February 1998.
It is Tasmania’s largest passenger
transport service provider,
operating a fleet of 220 buses in
and around Hobart, Launceston
and Burnie.
Metro services are delivered
under service contracts with the
State Government’s Transport
Commission that sits within the
Department of Infrastructure,
Energy and Resources.
Operating under Corporations
Law, an independent Board
of six Directors provides the
organisation with strategic
direction and governance.
Metro’s shareholder ministers,
representing the people of
Tasmania, are Minister for
Sustainable Transport Hon
Nick McKim and Treasurer
Hon Lara Giddings.
Metro’s corporate plan –
developed in consultation
with the company’s employees
– has set the vision, business,
purpose, goals and values to
guide the company.
Our Vision
To transform Tasmania’s
passenger transport to be
a travel option of choice.
Our Business Purpose
To deliver urban mass transit
passenger transport services.
Our Goals
Goal #1 Lead the repositioning
of passenger transport
within Tasmania with
key stakeholders.
Goal #2 Put the customer at the
centre of our business.
Goal #3 Develop a skilled,
engaged and healthy
workforce.
Goal #4 Grow the market by
partnering with industry.
Goal #5 Build a sustainable,
efficient and
progressive business.
Our Values
Safety conscious
Safety is everybody’s
responsibility. It is at the
forefront of all of Metro’s actions.
Respectful
Respect for the customer, staff
and stakeholders, investing
in individual and community
growth and development.
Collaborative
Working in an approachable,
communicative, responsive,
transparent and consultative
manner in everything we do.
Courageous
The courage to act to achieve
Metro’s vision and business
purpose, even in the face of
challenge or adversity.
3 METRO Annual Report 2011 | 2012