2011/2012 Annual Report - Metro Tasmania

CHIEF EXECUTIVE
OFFICER’S REVIEW
The 2011–12 financial year saw the continuation of our
program to transform Metro Tasmania into a modern,
customer-focused bus passenger transport company.
Early in the report year
Metro reviewed its Customer
Service Charter to ensure that
customers are the focus of
our operations. The Charter
identifies Metro’s customers
as school students, concession
card-holders, adult workcommuter
passengers,
casual bus users, tourists and
charter passengers and those
with whom it has a business
relationship.
Our aim is to provide for
the people of Tasmania –
in particular the regions
surrounding Hobart, Launceston
and Burnie – safe, reliable, easily
accessible bus services, which
run on time and are provided by
helpful, friendly staff.
Greencard
Greencard use has remained
constant this year with 55% of
journeys being made using a
Greencard. Metro issued 32,784
Greencards in 2011–12 and at
30 June 2012 Metro had issued
a total of 108,040 Greencards
since its launch. People get a
20% fare discount when using
Greencard instead of cash and
we’re continuing to refine and
improve the card.
Fares
For the second year in a row,
Metro kept most fare increases
to the level of inflation. This
was despite a recommendation
by the independent pricing
regulator for a much larger
increase. Fares for most short
trips rose by 10 cents and
medium length trips by 20 cents,
and there were bigger increases
for some longer journeys.
After exempting student and
concession fares in urban areas
from fare increases the previous
year, it was unfortunately
necessary to pass on some
increases during the review
year. The urban concession flat
fare increased by 10 cents to
$1.90, the first increase since
October 2009. In addition a
statewide student cash fare of
$1.30 was implemented – an
6 METRO Annual Report 2011 | 2012