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Car Rental Locations & Vehicle Type Codes - Global Learning Center

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Advanced <strong>Car</strong> Select<br />

<strong>Car</strong> <strong>Rental</strong> <strong>Locations</strong><br />

Lesson:<br />

Total Time:<br />

Content:<br />

Question/Answer:<br />

<strong>Car</strong> Select <strong>Car</strong> <strong>Rental</strong><br />

<strong>Locations</strong> and <strong>Vehicle</strong><br />

<strong>Type</strong> <strong>Codes</strong><br />

60 minutes<br />

45 minutes<br />

15 minutes<br />

Lesson Description:<br />

This 60-minute lesson expands the experienced Worldspan user’s<br />

knowledge with hands on shortcuts for the <strong>Car</strong> List, rental locations<br />

for specific cities, and shortcuts using <strong>Vehicle</strong> <strong>Type</strong> codes.<br />

Author: Gina Collins<br />

SME: Marcia Phares<br />

Instructor Review: Paula Vecchione<br />

Approved: QA - Toni Newman<br />

Updated: Angela Hightower-Larsen<br />

Instructors’ notes:<br />

This class requires creation of a PNR. It is recommended that the<br />

PNR be created prior to the start of the class so that it is available<br />

during the presentation. Please use dates that are at least six<br />

months out so that current operations are not disrupted. Book or<br />

keep these four flights and city pairs as an example. Also, please do<br />

not create MK or HK segments for this purpose.<br />

1.1HAWKINS/GEORGE*ADT<br />

1 DL1605Y 12OCT TU ATLDEN HK1 850A 1001A/O $ E<br />

2 F9 653Y 15OCT FR DENSFO HK1 845A 1015A/O $ E<br />

3 UA 979Y 18OCT MO SFOLAX HK1 700A 819A/O $ E<br />

4 DL1488Y 21OCT TH LAXATL HK1 845A 413P/O $ E<br />

©2003 Worldspan L.P. All Rights Reserved.<br />

6/04 1


<strong>Car</strong> <strong>Rental</strong> Location and <strong>Vehicle</strong> <strong>Codes</strong><br />

Advanced <strong>Car</strong> Select<br />

PowerPoint - 1<br />

Welcome<br />

to<br />

<strong>Car</strong> Select<br />

<strong>Car</strong> <strong>Rental</strong> <strong>Locations</strong> and<br />

<strong>Vehicle</strong> <strong>Type</strong> <strong>Codes</strong><br />

PowerPoint - 2<br />

Objectives<br />

• Display the <strong>Car</strong> List<br />

• Use the options in the Location Table<br />

• Identify specific Location <strong>Codes</strong> for a car<br />

associate<br />

• Display the <strong>Vehicle</strong> Code Matrix<br />

• Request specific vehicle types in an availability<br />

• Request specific vehicle class in an availability<br />

Instructors’ Notes<br />

Let’s begin with the <strong>Car</strong> List. This display shows all active<br />

locations stored in Worldspan by the specified car associate, by<br />

city and/or airport code, and includes the location code and<br />

number.<br />

This information can be used to display car details or car<br />

availability. City information stored in the location table varies by<br />

associate.<br />

Application Sharing<br />

1. Access the <strong>Car</strong> <strong>Rental</strong> Location Code display.<br />

6/04 2


Advanced <strong>Car</strong> Select<br />

<strong>Car</strong> <strong>Rental</strong> <strong>Locations</strong><br />

CRG/L<br />

RENTAL LOCATION CODES<br />

A - AIRPORT / BOTH T-O<br />

C - CITY<br />

E - EAST<br />

H - HOTEL<br />

N - NORTH<br />

O - OFF TERMINAL<br />

P - PORT/FERRY<br />

R - RESORT<br />

S - SOUTH<br />

T - TERMINAL<br />

W - WEST<br />

X - RAIL<br />

><br />

Instructors’ Notes<br />

This display lists the codes for each location type. You can<br />

select either a specific direction (north, south) or a location type<br />

such as rail, resort, and hotel.<br />

If you see an unfamiliar code, you can use this display to<br />

determine the location type.<br />

For our example, we do not know the type of location, but know<br />

the code.<br />

2. Decode location code X.<br />

CRG/LX<br />

CRG/LX<br />

X - RAIL<br />

Instructors’ Notes<br />

Think of it as <strong>Car</strong> Reference Guide/LocationX<br />

6/04 3


<strong>Car</strong> <strong>Rental</strong> Location and <strong>Vehicle</strong> <strong>Codes</strong><br />

Advanced <strong>Car</strong> Select<br />

3. Decode the location code R.<br />

CRG/LR<br />

CRG/LR<br />

R - RESORT<br />

Instructors’ Notes<br />

Use these codes as a generic request for a type of location or<br />

combine them with the specific location code for one location<br />

only.<br />

Now that we have looked at the location codes, let’s use these<br />

in specific entries.<br />

First, here are some formats.<br />

4. Display INFO CRL for generic location entries.<br />

INFO CRL<br />

> CAR SELECT RENTAL LOCATIONS INFO CRL<br />

FUNCTION<br />

FUNCTION ID<br />

TO DISPLAY LOCATIONS STORED BY CAR COMPANIES<br />

CRL<br />

EXAMPLES<br />

1. EXAMPLE AND EXPLANATION OF CRL ENTRIES.<br />

ENTRY<br />

DEFINITION<br />

----- ----------<br />

CRLLAX/CZD<br />

RENTAL LOCATIONS BY CAR COMPANY<br />

CRLLAX/CZI/LT<br />

RENTAL LOCATIONS BY CAR COMPANY<br />

AND LOCATION CODE. SEE >CRG/L<br />

FOR A LIST OF LOCATION CODES)><br />

Instructors’ Notes<br />

Use the basic CRL for a specific car company (as shown) or for<br />

a car company and type of location (Terminal, in this case.)<br />

6/04 4


Advanced <strong>Car</strong> Select<br />

<strong>Car</strong> <strong>Rental</strong> <strong>Locations</strong><br />

5. Move down for the explanation of display.<br />

MD<br />

EXAMPLE OF DISPLAY AND EXPLANATION<br />

ENTRY - CRLLAX/CZD<br />

RESPONSE -<br />

LAX ALL LOCATIONS ADDRESS<br />

LN CO LOC TITLE ADDRESS<br />

0001 ZD T01 LOS ANGELES INTERNATIONAL 9775 AIRPORT BLVD<br />

0002 ZD C01 UNION STATION - LOS ANGEL 800 NORTH ALAMEDA<br />

0003 ZD C02 1256 WEST 7TH STREET 1256 WEST 7TH STREET<br />

0004 ZD C04 WEST CENTURY BLVD 5711 WEST CENTURY<br />

EXPLANATION<br />

LINE 1 CITY/LOCATION/ADDRESS<br />

LINE 2 LINE NUMBER/CHAIN CODE/LOCATION CODE/TITLE OF<br />

LOCATION AND ADDRESS)><br />

Instructors’ Notes<br />

The display includes line number, participant indicator, when<br />

applicable (AccessPlus = $, Source = #), car associate code,<br />

location code, location title, and street address. Looking at line<br />

1, the location code is T01, the company is Budget, and the title<br />

is Los Angeles International, at 9775 Airport Blvd. Line 2 is<br />

location code C01, the Union Station - Los Angeles, at 800<br />

North Alameda.<br />

Let’s look at a full list of Budget locations.<br />

6. Display rental car locations in Los Angeles for Budget.<br />

CRLLAX/CZD<br />

LAX ALL LOCATIONS<br />

#ZD-BUDGET<br />

21JUL-MO/22JUL-TU<br />

LN CO LOC TITLE ADDRESS<br />

001 #ZD C06 LOS ANGELES CA WILSH 3600 WILSHIRE BOULEVARD<br />

002 #ZD W03 MALIBU CA 22853 PACIFIC COAST HWY<br />

003 #ZD T01 LOS ANGELES INTERNAT 9775 AIRPORT BLVD<br />

004 #ZD C07 LOS ANGELES CA WASHI 1910 EAST WASHINGTON<br />

005 #ZD C01 UNION STATION 800 NORTH ALAMEDA<br />

006 #ZD N01 BEVERLY HILLS CA WIL 9815 WILSHIRE BOULEVARD<br />

007 #ZD C03 LOS ANGELES CA MANCH 5560 MANCHESTER AVENUE<br />

008 #ZD N02 MARINA DEL REY CA 4363 LINCOLN BOULEVARD ><br />

6/04 5


<strong>Car</strong> <strong>Rental</strong> Location and <strong>Vehicle</strong> <strong>Codes</strong><br />

Advanced <strong>Car</strong> Select<br />

Instructors’ Notes<br />

The display lists all active locations stored by Worldspan for<br />

Budget, including all location codes. T is for Terminal locations,<br />

C for City locations, N for North locations, S for South locations,<br />

E for East locations and W for West locations. If you are not<br />

sure of the Location code you can always refer back to your<br />

entry of CRG/L.<br />

7. Request all car rental locations in Tampa.<br />

CRLTPA<br />

TPA ALL LOCATIONS<br />

21JUL-MO/22JUL-TU<br />

LN CO LOC TITLE ADDRESS<br />

001 #ZE W02 CLEARWATER COLLISION 2300 DREW ST<br />

002 #AC O01 ACE SPECIALITY AUTO RENTAL-<br />

003 #ET N07 NEW PORT RICHEY 5510 US HWY 19<br />

004 #ZA O01 PAYLESS OFF AIRPORT 1810 NORTH WESTSHORE BL<br />

005 $LM O01 EZ RENT EZ RENT 4500 CYPRESS ST<br />

006 #ZD N03 TAMPA FL WESTSHORE B 1110 N WESTSHORE BLVD<br />

007 #ZI C14 OLDSMAR/TAMPA 13946 W HILLSBOROUGH AV<br />

008 #ZE C12 TAMPA NORTH HLE 1514B EAST FOWLER AVENU<br />

009 #ET W05 LAKELAND 619 E MEMORIAL BLVD<br />

010 OF T01 ALAMO 5402 W.SPRUCE ST.)><br />

Instructors’ Notes<br />

Again, this lists all locations stored by Worldspan. By adding<br />

the location option /L and the location code, the list can be<br />

shortened.<br />

8. Request all locations in North Indianapolis for Budget.<br />

CRLIND/CZD/LN<br />

IND<br />

NORTH LOCATIONS<br />

LN CO LOC TITLE ADDRESS<br />

0001 ZD N01 1523 NORTH SHADELAND 1523 NORTH SHADELAND<br />

0002 ZD N02 NORTH KEYSTONE 4555 NORTH KEYSTO<br />

6/04 6


Advanced <strong>Car</strong> Select<br />

<strong>Car</strong> <strong>Rental</strong> <strong>Locations</strong><br />

Instructors’ Notes<br />

Budget has two north locations.<br />

9. Request city car rental locations in Boston.<br />

CRLBOS/LC<br />

BOS CITY<br />

21JUL-MO/22JUL-TU<br />

LN CO LOC TITLE ADDRESS<br />

001 #ZD C01 MOTOR MART GARAGE 24 PARK PLAZA<br />

002 #ZE C23 SEAPORT HOTEL HLE 164 NORTHERN AVENUE<br />

003 #ET C98 PRUDENTIAL CENTER 800 BOYLSTON ST<br />

004 #ZI C03 AVIS OF BOSTON-GOVT 3 CENTER PLAZA BOSTON M<br />

005 #ZE C24 WESTIN COPLEY HLE 10 HUNTINGTON AVE<br />

006 #ZR C02 BOSTON - GOVT CENTER BOSTON GOVERNMENT CENTE<br />

007 #ZI C04 CHARLES HOTEL-CAMBRI 1 BENNETT ST CAMBRIDGE<br />

008 #ZE C10 BOSTON-30 PARK PLAZA 30 PARK PLAZA<br />

009 #ZR C04 BOSTON MARIOTT COPLE MARIOTT COPLEY PLACE LO<br />

010 #ZI C05 FBO-PRIVATE PLANES O LOGAN INTERNATIONAL AIR<br />

Instructors’ Notes<br />

<strong>Locations</strong> could share a city center location. Both Dollar and<br />

Avis list a location at Boston- Govt. <strong>Center</strong>.<br />

Avis has a city office in Clearwater, FLA, near Tampa.<br />

10. Request all city locations for Avis in Tampa.<br />

CRLTPA/CZI/LC<br />

TPA CITY<br />

#ZI-AVIS<br />

21JUL-MO/22JUL-TU<br />

LN CO LOC TITLE ADDRESS<br />

001 #ZI C10 ST PETE BEACH 5400 GULF BLVD<br />

002 #ZI C14 OLDSMAR/TAMPA 13946 W HILLSBOROUGH AV<br />

003 #ZI C07 CLEARWATER CENTRAL 26236 US HIGHTWAY 19 NO<br />

004 #ZI C02 10035 E ADAMO DRIVE 10035 E ADAMO DRIVE<br />

005 #ZI C01 FOWLER AVENUE 2200 E FOWLER AVENUE<br />

006 #ZI C13 AVIS RENT A CAR 1111 E MAIN ST<br />

6/04 7


<strong>Car</strong> <strong>Rental</strong> Location and <strong>Vehicle</strong> <strong>Codes</strong><br />

Advanced <strong>Car</strong> Select<br />

Instructors’ Notes<br />

Now, let’s use the location codes in an availability request.<br />

11. Request car rental availability for Avis at 10AM in San<br />

Francisco on the 22nd of next month, returning at 5PM<br />

on the 25th of next month for location S01 like this:<br />

CRLSFO/CZI/LS<br />

LN CO LOC TITLE ADDRESS<br />

001 #ZI S01 BELMONT 1501 EL CAMINO REAL STE<br />

CRASFO22MMM25MMM/ARR-10A/DT-5P/CZI/LS01<br />

#ZI-AVIS AVIS THANKS YOU FOR YOUR BUSINESS<br />

AND FOR USING WORLDSPAN SOURCE AVAILABILITY<br />

SFO / SOUTH OF CITY22OCT-WE-10A/25OCT-SA-10A<br />

STAND/PROMO<br />

LN CODE DAILY FREE CHARGE TOTAL RATE RATECD D USD<br />

01 ECAR 35.99 UNL -- 116.88 W1<br />

02 EBAR 35.99 UNL -- 116.88 W1<br />

03 EDAR 35.99 UNL -- 116.88 W1<br />

04 CDAR 38.99 UNL -- 126.62 W1 *<br />

05 CCAR 38.99 UNL -- 126.62 W1 *<br />

06 ICAR 41.99 UNL -- 136.36 W1 *<br />

07 SCAR 43.99 UNL -- 142.86 2A *<br />

08 FCAR 49.99 UNL -- 162.34 W1 *<br />

09 SFAR 57.99 UNL -- 188.32 2B *<br />

Instructors’ Notes<br />

The location code was included in the request to specify a<br />

location other than the terminal default. Look again at the<br />

location code.<br />

Either display your PNR or discuss booking the flights that were<br />

suggested.<br />

6/04 8


Advanced <strong>Car</strong> Select<br />

<strong>Car</strong> <strong>Rental</strong> <strong>Locations</strong><br />

12. Display a PNR for Mr. Hawkins.<br />

*-HAWKINS<br />

1P- 4NREZ8<br />

1.1HAWKINS/GEORGE*ADT<br />

1 DL 1605Y 12OCT TU ATLDEN HK1 850A 1001A/O $ E<br />

2 F9 653Y 15OCT FR DENSFO HK1 845A 1015A/O $ E<br />

3 UA 290Y 21OCT TH SFOATL HK1 1100A 630P/O $ E<br />

P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/YITTA<br />

T- 1.T/<br />

TKG FAX-NOT PRICED FARE TYPE EX<br />

*** DI ITEMS EXIST **><br />

13. Request a list of Avis offices south of Denver.<br />

CRLDEN/CZI/LS<br />

DEN SOUTH<br />

#ZI-AVIS<br />

21JUL-MO/22JUL-TU<br />

LN CO LOC TITLE ADDRESS<br />

001 #ZI S01 LAKEWOOD 3234 S WADSWORTH BLVD U<br />

002 #ZI S03 AURORA 15055 EAST MISSISSIPPI<br />

Instructors’ Notes<br />

Avis shows two locations listed as South.<br />

14. Request Avis availability for this location S01 for<br />

segment 1.<br />

CRAS1/CZI/LS01<br />

6/04 9


<strong>Car</strong> <strong>Rental</strong> Location and <strong>Vehicle</strong> <strong>Codes</strong><br />

Advanced <strong>Car</strong> Select<br />

#ZI-AVIS AVIS THANKS YOU FOR YOUR BUSINESS<br />

AND FOR USING WORLDSPAN SOURCE AVAILABILITY<br />

DEN / SOUTH OF CIT22OCT-WE-957A/24OCT-FR-740A STAND/PROMO<br />

LN CODE DAILY FREE CHARGE TOTAL RATE RATECD D USD<br />

01 EDAR 37.99 UNL -- 82.21 2A<br />

02 EBAR 37.99 UNL -- 82.21 2A<br />

03 ECAR 37.99 UNL -- 82.21 2A<br />

04 CCAR 39.99 UNL -- 86.54 2B *<br />

05 CDAR 39.99 UNL -- 86.54 2A *<br />

06 ICAR 41.99 UNL -- 90.87 2A *<br />

07 SCAR 47.99 UNL -- 103.85 2A *<br />

08 FCAR 51.99 UNL -- 112.51 2B *<br />

09 PCAR 56.99 UNL -- 123.33 2A * ><br />

Instructors’ Notes<br />

Notice the availability also verifies the request was for south of<br />

the city. Let’s use these location codes to look at detail as well.<br />

Detail information is also available by specific location code.<br />

We need to know how much later than 5PM we can return the<br />

car. If the date is not included the date defaults to current day.<br />

15. Request details for Avis’s Denver office.<br />

CRDDEN/CZI/LS01<br />

ZI-AVIS MON 21JUL / PHONE: 720-963-9772<br />

DEN S001 – LAKEWOOD 1-800-331-1212<br />

3234 S WADSWORTH BLVD UNIT B ** SEE PHONE POLICY<br />

LAKEWOOD<br />

CO<br />

HOURS:<br />

** SEE HOURS POLICY<br />

80227-5004 CO<br />

WRITTEN CONFO: NO<br />

CITY POLICIES INDEX<br />

>CRD*ALLFACTS (COMPLETE POLICY INFORMATION<br />

>CRD*AGE (AGE REQUIREMENTS<br />

>CRD*CDW (COLLISION DAMAGE WAIVER<br />

>CRD*COMMS (AGENCY COMMISSION<br />

>CRD*CRED (CREDIT CARD INFORMATION FOR GUARANTEES/DEPOSITS)><br />

6/04 10


Advanced <strong>Car</strong> Select<br />

<strong>Car</strong> <strong>Rental</strong> <strong>Locations</strong><br />

16. Move down and tab to hours and enter.<br />

MD<br />

Tab<br />

Enter<br />

Instructors’ Notes<br />

The office is open until 6PM.<br />

ZI-AVIS DEN S001 LAKEWOOD<br />

** HOURS ** MON 21JUL<br />

MON 21JUL OPEN-CLOSE<br />

700A-600P<br />

MONDAY – FRIDAY<br />

>CRD*ALL (ALL LOCATION DETAILS<br />

Instructors’ Notes<br />

Remember, the system retains the last detail just as it does the<br />

last availability until overridden.<br />

You can request keyword information for specific locations from<br />

the detail display (e.g., MAKES, AGE). You can view all<br />

detailed information by entering CRD*ALL. Add an asterisk (*),<br />

then keyword after the associate code or location code, to<br />

directly access topics. This entry applies to the CRD request.<br />

17. Request the car rental locations for Avis in Tampa.<br />

CRLTPA/CZI<br />

6/04 11


<strong>Car</strong> <strong>Rental</strong> Location and <strong>Vehicle</strong> <strong>Codes</strong><br />

Advanced <strong>Car</strong> Select<br />

TPA ALL LOCATIONS<br />

#ZI-AVIS<br />

21JUL-MO/22JUL-TU<br />

LN CO LOC TITLE ADDRESS<br />

001 #ZI C10 ST PETE BEACH 5400 GULF BLVD<br />

002 #ZI C01 FOWLER AVENUE 2200 E FOWLER AVENUE<br />

003 #ZI C02 10035 E ADAMO DRIVE 10035 E ADAMO DRIVE<br />

004 #ZI T01 TAMPA INTERNATIONAL AIRPORT SERVICE ROAD<br />

005 #ZI N01 NEW PORT RICHEY 7315 US HWY 19 N<br />

006 #ZI C13 AVIS RENT A CAR 1111 E MAIN ST<br />

007 #ZI C14 OLDSMAR/TAMPA 13946 W HILLSBOROUGH AV<br />

008 #ZI C07 CLEARWATER CENTRAL 26236 US HIGHTWAY 19 NO<br />

><br />

18. Request ‘Age’ information for the Clearwater (C07)<br />

location.<br />

CRDTPA/CZI/LC07*AGE<br />

ZI-AVIS TPA C007 CLEARWATER CENTRAL<br />

** AGE ** MON 21JUL<br />

THE MINIMUM AGE TO RENT OR DRIVE AN AVIS CAR IS 25.<br />

WHEN PRESENTED WITH AVIS ACCEPTED PAYMENT AND<br />

APPROPRIATE PROGRAM ID AGE REQUIREMENT MAY BE REDUCED.<br />

PAYMENT<br />

EXCEPTION<br />

//////////////////////////////////////////// /////////<br />

* AVIS CHARGE CARD. 18 YEARS<br />

* AVIS-HONORED CHARGE CARDS WITH QUALIFYING<br />

CORPORATE DISCOUNT ID.<br />

* GOVERNMENT TRAVEL/PURCHASE ORDERS OR<br />

GOVERNMENT VISA/MASTERCARD.)><br />

Instructors’ Notes<br />

Let’s try another keyword. Let’s look at a toddler seat.<br />

Equipment is the keyword, and toddler seat is the category.<br />

Place a slash (/) and the category (CST), following the keyword<br />

(Equip).<br />

19. Request toddler seat detail for Avis’s Denver location<br />

S01 for the 22 nd of next month.<br />

CRDDEN22MMM/CZI/LS01*EQUIP/CST<br />

6/04 12


Advanced <strong>Car</strong> Select<br />

<strong>Car</strong> <strong>Rental</strong> <strong>Locations</strong><br />

ZI-AVIS DEN S001 LAKEWOOD<br />

** SPECIAL EQUIPMENT ** WED 22OCT<br />

CST-CHILD SEAT/TODDLER<br />

SEE EXPLANATION<br />

CHILD SAFETY SEAT - /SQ-CST<br />

8.00 USD PER DAY<br />

40.00 USD PER WEEK<br />

50.00 USD MAXIMUM FEE<br />

15.00 USD ONE-WAY SERVICE FEE<br />

50.00 USD FEE WILL APPLY IF LOST/DAMAGED<br />

50.00 USD DEPOSIT REQURED FOR CASH RENTAL<br />

24 HOUR ADVANCE RESERVATION RECOMMENDED<br />

>CRD*EQUIP (SPECIAL EQUIP INDEX >CRD*ALL (LOCATION DETAIL/I)> ZI-AVIS<br />

Instructors’ Notes<br />

A toddler seat is available with charge. You can return to the<br />

complete index from this category, or just to the special<br />

equipment list.<br />

Now, let’s look at some unique locations. Later this year, our<br />

customer is going to Europe and has some questions about<br />

rental locations. He needs some help.<br />

20. Request car rental locations in Munich (MUC). He is<br />

traveling by rail and would like car rental locations for<br />

rail stations. (Remember the location for rail is X).<br />

CRLMUC/LX<br />

MUC RAIL<br />

21JUL-MO/22JUL-TU<br />

LN CO LOC TITLE ADDRESS<br />

001 #SX X06 SIXT RENT A CAR MUENCHEN RAILSTATION<br />

002 CC X01 MUC RAIL-COUNTY CARS CAR RENTAL CENTRE LN CO LOC TITLE<br />

Instructors’ Notes<br />

It looks as if it could be located right in the rail station, location<br />

X06. Let’s check.<br />

6/04 13


<strong>Car</strong> <strong>Rental</strong> Location and <strong>Vehicle</strong> <strong>Codes</strong><br />

Advanced <strong>Car</strong> Select<br />

21. Request detail information for the Muenchen Rail<br />

station location for Sixt GMBH.<br />

CRDMUC/CSX/LX06<br />

SX-SIXT GMBH MON 21JUL / PHONE:089 550 2447<br />

MUC X006 – SIXT RENT A CAR 0381 80700<br />

MUENCHEN RAILSTATION<br />

MIETWAGENZENTRUM<br />

HOURS:<br />

80335 MUENCHEN MON 21JUL 700A-900P<br />

GERMANY<br />

WRITTEN CONFO: YES<br />

CITY POLICIES INDEX<br />

>CRD*ALLFACTS (COMPLETE POLICY INFORMATION<br />

>CRD*AIRP (PRIME AND ASSOCIATED AIRPORT LIST<br />

>CRD*AGE (AGE REQUIREMENTS<br />

>CRD*CDW (COLLISION DAMAGE WAIVER<br />

)><br />

Instructors’ Notes<br />

It is in the rail station.<br />

A word of caution here, even though we find many locations<br />

using specific location type, it is best to check all location codes<br />

to search. All associates may not list, or choose to list the<br />

location by unique code. You may find your location with city<br />

locations, or with specific directional location (N, S, E, and W).<br />

Paris is also a popular vacation destination. We know there is<br />

a location at Marne La Vallee. Let’s check it out.<br />

22. Request resort car rental locations in Paris (PAR).<br />

CRLPAR/LR<br />

PAR RESORT<br />

21JUL-MO/22JUL-TU<br />

LN CO LOC TITLE ADDRESS<br />

001 $EP R01 MARNE LA VALLEE PLACE DES PASSAGERS DU<br />

6/04 14


Advanced <strong>Car</strong> Select<br />

<strong>Car</strong> <strong>Rental</strong> <strong>Locations</strong><br />

Instructors’ Notes<br />

Europcar has location R01. We want a toddler seat.<br />

23. Request “Equip” detail specifically for a toddler seat at<br />

Europcar’s (EP) Marne La Vallee location.<br />

CRDPAR/CEP/LR01*EQUIP/CST<br />

Or<br />

CRD1*EQUP/CST<br />

EP-EUROPCAR PAR R001 MARNE LA VALLEE<br />

** SPECIAL EQUIPMENT ** MON 21JUL<br />

CST-CHILD SEAT/TODDLER<br />

SEE EXPLANATION<br />

CHILD SEAT TODDLER<br />

EUR 30.00 /RNTL<br />

>CRD*EQUIP (SPECIAL EQUIP INDEX >CRD*ALL (LOCATION DETAIL/INDEX<br />

Instructors’ Notes<br />

Now, let’s see if there are luggage racks available.<br />

24. Request the Luggage rack equipment for the same<br />

location (EP/LR01, the keyword for luggage is LUG.)<br />

CRDPAR/CEP/LR01*EQUIP/LUG<br />

EP-EUROPCAR PAR R001 MARNE LA VALLEE<br />

** SPECIAL EQUIPMENT ** MON 21JUL<br />

LUG-LUGGAGE RACK<br />

SEE EXPLANATION<br />

.<br />

LUGGAGE RACK<br />

EUR 30.00 /RNTL<br />

>CRD*EQUIP (SPECIAL EQUIP INDEX >CRD*ALL (LOCATION DETAIL/INDEX<br />

6/04 15


<strong>Car</strong> <strong>Rental</strong> Location and <strong>Vehicle</strong> <strong>Codes</strong><br />

Advanced <strong>Car</strong> Select<br />

Instructors’ Notes<br />

See the topic CAR AVAILABILITY, RULES, AND DETAILS for<br />

complete information on car details.<br />

Once the location code is determined, more accurate<br />

availability and detail information can be determined with fewer<br />

keystrokes.<br />

Remember when looking by location type, not all associates<br />

categorize locations by type. Check all location types to assure<br />

a complete search for your location.<br />

Things to remember about car rental locations:<br />

• The car companies assign the numerics in the location<br />

codes.<br />

• The /L field allows a maximum of seven characters<br />

(LAXT012). For locations not stored see: >INFO CR/PUP-<br />

• The location information prints on the Itinerary/Invoice. For<br />

additional information, see INFO EZLCAR<br />

Before we move on, let’s look a little more at the car rental list.<br />

The CRL allows use of other availability options, such as date,<br />

arrival, drop-time, and location codes, and carry over of these<br />

codes to the availability display. The system allows a maximum<br />

of three associate codes and three location type codes in the<br />

entry.<br />

25. Display a car rental list in San Francisco for the dates<br />

of the 22 nd of next month, return the 24 th , include Avis,<br />

Budget, and Hertz, and include car rental location of<br />

airport (A) and south (S).<br />

CRLSFO/D22XXX24XXX/C-ZI-ZD-ZE/LA-S<br />

6/04 16


Advanced <strong>Car</strong> Select<br />

<strong>Car</strong> <strong>Rental</strong> <strong>Locations</strong><br />

SFO APT – SOUTH<br />

ZI-ZD-ZE<br />

22SEP-MO/24SEP-WE<br />

LN CO LOC TITLE ADDRESS<br />

001 #ZI T01 SAN FRANCISCO INTL A SAN FRANCISCO CA 94128<br />

002 #ZD S02 PALA ALTO CA 4230 EL CAMINO REAL<br />

003 #ZE T15 SAN FRANCISCO INTL A 780 MCDONNELL RD<br />

004 #ZE S02 SAN MATEO MARRIOTT 1770 SOUTH AMPHLETT BLV<br />

005 #ZE S03 SAN MATEO NORTH HLE 1014 HOWARD AVENUE<br />

006 #ZD S03 HYATT REGENCY 1333 BAYSHORE HIGHWAY<br />

007 #ZE S24 AIRPORT MARRIOTT HOT 1800 OLD BAYSHORE HWY<br />

008 #ZD T01 SAN FRANCISCO INTL A 780 MCDONNELL ROAD<br />

009 #ZI S01 BELMONT 1501 EL CAMINO REAL STE ><br />

)><br />

Instructors’ Notes<br />

Find Hertz location T15 so we can request availability and detail<br />

from this list.<br />

26. Request availability for Hertz location T15 with an<br />

arrival time of 4PM and drop time of 4PM. Note X is for<br />

the LN number in the availability display.<br />

CRAX/ARR-4P/DT-4P<br />

#ZE-HERTZ IATA/ARC NOT RECOGNIZED BY ZE-SEE KEYWORD TIP<br />

SFO / TERMINAL 22SEP-MO-4P/24SEP-WE-4P STAND/PROMO<br />

LN CODE DAILY FREE CHARGE TOTAL RATE RATECD D USD<br />

01 ECAR 62.99 UNL -- 149.36 MCLD *<br />

02 IFAR 64.99 UNL -- 153.69 MWR *<br />

03 SFAR 64.99 UNL -- 153.69 MWR *<br />

04 CCAR 68.99 UNL -- 162.35 MCLD *<br />

05 ICAR 74.99 UNL -- 175.34 MCLD *<br />

06 SCAR 82.99 UNL -- 192.66 MCLD *<br />

07 FCAR 82.99 UNL -- 192.66 MCLD *<br />

08 PCAR 86.99 UNL -- 201.32 MCLD *<br />

09 LCAR 91.99 UNL -- 212.15 MCLD *<br />

10 FFAR 102.99 UNL -- 235.96 MWR *<br />

Instructors’ Notes<br />

This display allows selling of the vehicle.<br />

6/04 17


<strong>Car</strong> <strong>Rental</strong> Location and <strong>Vehicle</strong> <strong>Codes</strong><br />

Advanced <strong>Car</strong> Select<br />

27. Sell a vehicle from the display.<br />

CR0X<br />

(X = LINE NUMBER)<br />

CCR ZE SS01 SFO 22SEP 24SEP IFAR /BS-1P/RG-USD 129.98BR UNL<br />

/RC-MWR/LT15/ARR-1600/DT-1600/NM-HAWKINS GEORGE/RI-APPROX TTL US<br />

D153.69 INC TAX-OTH CHGS/CF-C25547298A8 #ZE#<br />

RG-64.99DY UNL<br />

APPROX TTL USD153.69 INC TAX-OTH CHGS<br />

FOR SPECIFIC TAXES-CHARGES – SEE LOCAL POLICY<br />

GOOD DRIVING RECORD REQUIRED-SEE KEYWORD VALID<br />

EXTRA DAY CHARGES MAY APPLY CALL HERTZ<br />

IATA/ARC NOT RECOGNIZED BY ZE-SEE KEYWORD TIPS #ZE#><br />

28. Request detail from line 2 of the car rental list.<br />

CRD2<br />

ZE-HERTZ MON 22SEP / WED 24SEP PHONE:650.624.6600<br />

SFO T015 – SAN FRANCISCO INTL AP 800.654.3131<br />

780 MCDONNELL RD<br />

SAN FRANCISCO<br />

HOURS:<br />

CA<br />

MON 22SEP 1201A-1200M<br />

94128-3114 WED 24SEP 1201A-1200M<br />

WRITTEN CONFO: YES<br />

CITY POLICIES INDEX<br />

>CRD*ALLFACTS (COMPLETE POLICY INFORMATION<br />

>CRD*AIRP (PRIME AND ASSOCIATED AIRPORT LIST<br />

>CRD*AGE (AGE REQUIREMENTS<br />

>CRD*CDW (COLLISION DAMAGE WAIVER)><br />

Instructors’ Notes<br />

These two options give you availability, list, and detail options<br />

allowing you to use location codes as well.<br />

Look at another shortcut. Many times, you want to see location<br />

and addresses of car rental locations located within the city (not<br />

at/near the airport). The wildcard display (/LC*) lists all<br />

locations besides Terminal and Off Terminal. Let’s try it.<br />

6/04 18


Advanced <strong>Car</strong> Select<br />

<strong>Car</strong> <strong>Rental</strong> <strong>Locations</strong><br />

29. Display a car rental list in Boston for the 25 th of next<br />

month, return the 28 th , arrival at 9AM, return at 4PM,<br />

and display all non-airport locations.<br />

CRLBOS/D25MMM28MMM/ARR-9A/DT-4P/LC*<br />

BOS NON AIRPORT LOCATIONS<br />

25AUG-MO-9A/28AUG-TH-4P<br />

LN CO LOC TITLE ADDRESS<br />

001 #ET N71 MALDEN 2 99 COMMERCIAL STREET<br />

002 #ET S20 BROOKLINE 996 COMMONWEALTH ST<br />

003 #ZE S20 QUINCY MARRIOTT 1000 MARRIOTT DR<br />

004 #ET N03 BEVERLY 81 RANTUOL ST<br />

005 #ZI S04 AVIS OF MAYNARD MA CORNER GLENDALE AND ROU<br />

006 $ZL N02 1663 MASSACHUSETTS A 1663 MASSACHUSETTS AVEN<br />

007 #ET W15 ARLINGTON 4 DUDLEY STREET<br />

008 #ZD E02 BOSTON MA EAST MCCLE 175 MCCLELLAN HWY EAST<br />

009 #ZE N03 HAVERHILL HLE 259 MAIN STREET<br />

010 #ZR C05 MOTOR MART GARAGE 26 PARK PLAZA)><br />

Instructors’ Notes<br />

This option is particularly helpful when you know the location is<br />

not at the airport and you need a display that possibly shows<br />

location and address.<br />

Look at one more.<br />

30. Display a car rental list for Orlando using the city code<br />

(ORL), arriving the 22 nd of next month at 10AM,<br />

returning the 25 th at 4PM, for all non-airport locations.<br />

Request locations for Alamo, Enterprise, and Payless<br />

only.<br />

CRLORL/D22MMM25MMM/ARR-10A/DT-4P/LC*/CZA-ET-AL<br />

6/04 19


<strong>Car</strong> <strong>Rental</strong> Location and <strong>Vehicle</strong> <strong>Codes</strong><br />

Advanced <strong>Car</strong> Select<br />

ORL NON AIRPORT LOCATIONS<br />

ZA-ET-AL<br />

22SEP-MO-10A/25SEP-TH-4P<br />

LN CO LOC TITLE ADDRESS<br />

001 #AL R13 DISNEY WORLD DOLPHIN 1500 EPCOT RESORT BLVD.<br />

002 #AL R02 WALT DISNEY WORLD CA WALT DISNEY WORLD CAR C<br />

003 #AL R03 LAKE BUENA VISTA LAKE BUENA VISTA<br />

004 #AL R05 OMNI ROSEN HOTEL OMNI ROSEN HOTEL<br />

005 #AL C02 HOLIDAY INN – UCF 12125 HIGH TECH AVENUE<br />

006 #AL R06 ECONO LODGE MAINGATE ECONO LODGE MAINGATE –<br />

007 #AL R01 SHERATON STUDIO CITY SHERATON STUDIO CITY 006 #ET N11<br />

Instructors’ Notes<br />

Note: The display verifies the dates and times requested and<br />

the associates included.<br />

Let’s move on to <strong>Vehicle</strong> <strong>Type</strong> <strong>Codes</strong>.<br />

<strong>Vehicle</strong> <strong>Type</strong> <strong>Codes</strong><br />

Instructors’ Notes<br />

When selling a car, vehicle type codes identify the vehicle type.<br />

The letters in a vehicle type code indicate specific information<br />

about the car (i.e., Class, <strong>Type</strong>, Shift, Air, Rate/Rule Variation<br />

Numeric, etc.).<br />

The agent creates the vehicle type code from the list of options<br />

contained in the vehicle codes table. To create a vehicle,<br />

select one letter from each of the first four columns (e.g.,<br />

ECAR).<br />

To simplify an availability display, options can be included in a<br />

request for a specific class or type.<br />

This lesson includes discussion of the following vehicle type<br />

options.<br />

6/04 20


Advanced <strong>Car</strong> Select<br />

<strong>Car</strong> <strong>Rental</strong> <strong>Locations</strong><br />

PowerPoint - 3<br />

<strong>Vehicle</strong> <strong>Type</strong> Options<br />

Entry<br />

/VSFAR<br />

/VID<br />

/VI*<br />

Result<br />

Request a specific vehicle type only.<br />

Request specific class, type and system<br />

defaults to automatic/manual air/non-air<br />

request.<br />

Request a specific class of car and<br />

higher. System defaults to all car types.<br />

PowerPoint - 4<br />

<strong>Vehicle</strong> <strong>Type</strong> Options<br />

Entry<br />

/VSC*<br />

/VT-D*<br />

/VC-I*<br />

Result<br />

Request a specific class of car and higher,<br />

and specific type for all.<br />

Request limits the display to all vehicle<br />

classes for the type requested and higher.<br />

Request a specific class of car and<br />

higher.<br />

6/04 21


<strong>Car</strong> <strong>Rental</strong> Location and <strong>Vehicle</strong> <strong>Codes</strong><br />

Advanced <strong>Car</strong> Select<br />

PowerPoint - 5<br />

<strong>Vehicle</strong> <strong>Type</strong> Options<br />

Entry<br />

/VICAR*<br />

/VZEPC<br />

Result<br />

Request searches for the indicated vehicle<br />

type and all higher classes<br />

(ICAR/SCAR/FCAR/LCAR/XCAR).<br />

Request one pseudo car type (/VZEPC) on<br />

Hertz <strong>Car</strong> Source specific availability<br />

entries for Hertz Prestige Collection only.<br />

Instructors’ Notes<br />

Before we begin, look at the table of vehicles from the <strong>Car</strong><br />

Reference Guide.<br />

Application Sharing<br />

1. To display the table, enter CRG/V.<br />

CRG/V<br />

VEHICLE TYPE TABLE<br />

CLASS TYPE SHIFT AIR RATE<br />

M-MINI B-2 DOOR CAR A-AUTOMATIC R-YES 1-9<br />

E-ECONOMY C-CAR M-MANUAL N-NO SPACE<br />

C-COMPACT<br />

D-4 DOOR CAR<br />

I-INTERMEDIATE W-WAGON<br />

S-STANDARD<br />

V-VAN<br />

F-FULL SIZE<br />

L-LIMO<br />

P-PREMIUM<br />

R-REC VEHICLE<br />

L-LUXURY<br />

X-SPECIAL<br />

T-CONVERTIBLE<br />

S-SPORTS CAR<br />

F-4 WHEEL DR<br />

P-PICKUP<br />

J-ALL TERRAIN<br />

K-HEAVY TRUCK)><br />

6/04 22


Advanced <strong>Car</strong> Select<br />

<strong>Car</strong> <strong>Rental</strong> <strong>Locations</strong><br />

Instructors’ Notes<br />

As mentioned, to create a vehicle type, the agent chooses one<br />

code from each of the first four columns. The last column is for<br />

a rate type, or variation, (ECAR would be variation 1) or<br />

remains blank if there is no variation to the rate. HELP<br />

VCODES, HELP MATRIX, and HELP CRTYPE also displays<br />

this table.<br />

To request a two-character vehicle use only the Class and <strong>Type</strong><br />

of vehicle. The default includes air/non-air, automatic, and<br />

manual for requests for only Class and <strong>Type</strong>.<br />

Use the <strong>Car</strong> <strong>Rental</strong> Guide (CRG) for decoding the vehicle type.<br />

Enter CRG/V followed by the vehicle type code (CRG/VSFMN).<br />

2. Decode vehicle type STMN.<br />

CRG/VSTMN<br />

STMN - STANDARD CONVERTIBLE MANUAL NO AIR<br />

><br />

If a vehicle code is unfamiliar, this is an easy entry.<br />

Let’s try another.<br />

3. Decode vehicle type FFAR.<br />

CRG/VFFAR<br />

FFAR - FULL SIZE 4 WHEEL DR AUTOMATIC AIR<br />

6/04 23


<strong>Car</strong> <strong>Rental</strong> Location and <strong>Vehicle</strong> <strong>Codes</strong><br />

Advanced <strong>Car</strong> Select<br />

Instructors’ Notes<br />

Let’s talk about vehicle classes, vehicle types, and tips for<br />

requesting only one or combinations of each.<br />

Remember, vehicle class is the size (Standard, Intermediate,<br />

Economy, etc.). <strong>Vehicle</strong> type is the model (4-door, Full-size,<br />

Van, Convertible, etc.) If you have displayed the PNR, ignore<br />

and redisplay it or if you have only booked the flights, then<br />

cancel the previously booked car segments.<br />

Let’s continue our practice.<br />

4. Ignore and redisplay the PNR for Mr. Hawkins.<br />

IR<br />

1P- 4NREZ8<br />

1.1HAWKINS/GEORGE*ADT<br />

1 DL 1605Y 12OCT TU ATLDEN HK1 850A 1001A/O $ E<br />

2 F9 653Y 15OCT FR DENSFO HK1 845A 1015A/O $ E<br />

3 UA 290Y 21OCT TH SFOATL HK1 1100A 630P/O $ E<br />

P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/YITTA<br />

T- 1.T/<br />

TKG FAX-NOT PRICED FARE TYPE EX<br />

*** DI ITEMS EXIST ***<br />

**** ITEMS SUPPRESSED ****/DR><br />

5. Request Standard 4 Wheel Drive, Automatic with Air<br />

vehicle in Denver. (If you need help with the vehicle<br />

code. (remember CRG/V)<br />

CRAS1/VSFAR<br />

6/04 24


Advanced <strong>Car</strong> Select<br />

<strong>Car</strong> <strong>Rental</strong> <strong>Locations</strong><br />

** MONEYSAVER ** STAND/PROMO<br />

DEN AIRPORT 22OCT-WE-957A/24OCT-FR-740A USD<br />

LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD<br />

01#AD SFAR T S 47.59 G UNL -- 125.08 SYS<br />

02#ET SFAR T S 49.97 G UNL -- 128.94 ETBEST<br />

03#ZT SFAR T S 55.99 G UNL -- 145.50 RCUD1<br />

04#ZR SFAR T S 58.99 G UNL -- 153.04 RCUD1<br />

05#ZA SFAR T S 64.91 G UNL -- 169.35 DY<br />

06#ZE SFAR T S 67.99 G UNL -- 175.60 MWR<br />

07#ZI SFAR T S 67.99 G UNL -- 175.63 2E<br />

08$AL SFAR T S 48.99 G UNL -- -- 86JS<br />

09#AC SFAR O S 49.99 G UNL -- -- DEN67N<br />

10$ZL SFAR T S 65.85 G UNL -- -- ALDM<br />

>CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES<br />

> ><br />

Instructors’ Notes<br />

This is an integrated display of <strong>Car</strong> Source, AccessPlus, and<br />

non-AccessPlus associates. The display includes all<br />

associates with Standard 4 Wheel Drive, automatic and with air.<br />

Before we go on, let’s stop for a minute and look at the vehicle<br />

table again.<br />

6. Display the <strong>Vehicle</strong> code table.<br />

CRG/V<br />

VEHICLE TYPE TABLE<br />

CLASS TYPE SHIFT AIR RATE<br />

M-MINI B-2 DOOR CAR A-AUTOMATIC R-YES 1-9<br />

E-ECONOMY C-CAR M-MANUAL N-NO SPACE<br />

C-COMPACT<br />

D-4 DOOR CAR<br />

I-INTERMEDIATE W-WAGON<br />

S-STANDARD<br />

V-VAN<br />

F-FULL SIZE<br />

L-LIMO<br />

P-PREMIUM<br />

R-REC VEHICLE<br />

L-LUXURY<br />

X-SPECIAL<br />

T-CONVERTIBLE<br />

S-SPORTS CAR<br />

F-4 WHEEL DR<br />

P-PICKUP<br />

J-ALL TERRAIN<br />

K-HEAVY TRUCK)<br />

6/04 25


<strong>Car</strong> <strong>Rental</strong> Location and <strong>Vehicle</strong> <strong>Codes</strong><br />

Advanced <strong>Car</strong> Select<br />

7. Request a car availability for an Midsize car with<br />

manual, no-air arriving in Paris (CDG) the 25 th of next<br />

month at 8AM, and returning the 28 th at 5PM.<br />

CRACDG25MMM28MMM/ARR-8A/DT-5P/VICMN<br />

/V TYPE OR ASSOCIATE NOT AVAILABLE...DISPLAYING CRAG<br />

** MONEYSAVER ** STAND/PROMO<br />

CDG TERMINAL 25OCT-SA-8A/28OCT-TU-5P USD<br />

LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD<br />

01#ZI EBMN T S 47.75 G UNL -- 268.56 2PI<br />

02#ZI EDMR T S 50.00 G UNL -- 279.33 2PI<br />

03#ZE ECMN T S 51.86 C UNL -- 288.27 AEXDMC<br />

04#ZE EDMN T S 53.39 C UNL -- 295.56 AEXDMC<br />

05#ZI CDMR T S 54.00 G UNL -- 298.47 2PI<br />

06#ZE CDMR T S 58.70 C UNL -- 320.99 AEXDMC<br />

07#ZI IVMR T S 62.25 G UNL -- 337.92 2PI<br />

08#ZI IDMR T S 62.25 G UNL -- 337.92 2PI<br />

09#ZE IVMR T S 68.39 C UNL -- 367.36 AEXDMC<br />

Instructors’ Notes<br />

Thrifty does have a non-air. Is there also a vehicle with<br />

automatic and air available if we need it? Let’s look.<br />

8. Request the same dates in Paris (CDG) for only an<br />

economy car using the continuation entry. (Use only<br />

those two codes.)<br />

CRA/VIC<br />

** MONEYSAVER ** STAND/PROMO<br />

CDG AIRPORT 25OCT-SA-8A/28OCT-TU-5P USD<br />

LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD<br />

01#ZT ICMR O S 54.53 C UNL -- 280.20 2257<br />

02#ZD ICMR T S 67.44 C UNL -- -- BWI<br />

>CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES<br />

>><br />

6/04 26


Advanced <strong>Car</strong> Select<br />

<strong>Car</strong> <strong>Rental</strong> <strong>Locations</strong><br />

Instructors’ Notes<br />

The display returned includes air and non-air. The system<br />

defaults to, automatic, manual, and air/non-air. The system<br />

checks for combinations and returns what is available.<br />

Before we look at the next display, look at the <strong>Vehicle</strong> <strong>Type</strong><br />

Table again.<br />

9. Display the <strong>Vehicle</strong> <strong>Type</strong> Table.<br />

CRG/V<br />

VEHICLE TYPE TABLE<br />

CLASS TYPE SHIFT AIR RATE<br />

M-MINI B-2 DOOR CAR A-AUTOMATIC R-YES 1-9<br />

E-ECONOMY C-CAR M-MANUAL N-NO SPACE<br />

C-COMPACT<br />

D-4 DOOR CAR<br />

I-INTERMEDIATE W-WAGON<br />

S-STANDARD<br />

V-VAN<br />

F-FULL SIZE<br />

L-LIMO<br />

P-PREMIUM<br />

R-REC VEHICLE<br />

L-LUXURY<br />

X-SPECIAL<br />

T-CONVERTIBLE<br />

S-SPORTS CAR<br />

F-4 WHEEL DR<br />

P-PICKUP<br />

J-ALL TERRAIN<br />

K-HEAVY TRUCK)><br />

Instructors’ Notes<br />

In an availability request, it is possible to limit a request to a<br />

specific Class or vehicle <strong>Type</strong> or higher vehicle. An asterisk (*)<br />

indicates a search for the class specified or higher based on<br />

hierarchy from the <strong>Vehicle</strong> <strong>Type</strong> Table. For example, to<br />

request Intermediate class and higher, but include all vehicle<br />

types, request /VI*. Looking at the table, that request would<br />

include from Intermediate (I) through Special classes (X), and<br />

all car <strong>Type</strong>s. If a Standard class and above, but only <strong>Car</strong>s as<br />

the <strong>Type</strong> is desired, the request would be /VSC*.<br />

Let’s practice some more.<br />

6/04 27


<strong>Car</strong> <strong>Rental</strong> Location and <strong>Vehicle</strong> <strong>Codes</strong><br />

Advanced <strong>Car</strong> Select<br />

10. Redisplay the PNR (or the flights).<br />

*R<br />

1P- 2ZSJBO<br />

1.1HAWKINS/GEORGE*ADT<br />

1 DL1605Y 12OCT TU ATLDEN HK1 850A 1001A/O $ E<br />

2 F9 653Y 15OCT FR DENSFO HK1 845A 1015A/O $ E<br />

3 UA 290Y 21OCT TH SFOLAX HK1 1100A 630P/O $ E<br />

4 DL1420Y 21MAR FR LAXATL HK1 845A 400P/O $ E<br />

P- 1.PQ21234 ELEARNING TEST PNR<br />

2.PQ2000-H<br />

T- 1.T/ELEARNINGTESTPNR<br />

TKG FAX-NOT PRICED FARE TYPE EX<br />

FOP- 1.CK<br />

**** ITEMS SUPPRESSED ****/EDT/DR<br />

><br />

11. Request availability for Standard class, <strong>Car</strong> type and<br />

above, from segment 2 (CRAS2/VSC*). Remember the<br />

asterisk (*) indicates a request equal to the request or<br />

larger.<br />

CRAS2/VSC*<br />

** MONEYSAVER ** STAND/PROMO<br />

SFO AIRPORT 24OCT-FR-1015A/27OCT-MO-945A USD<br />

LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD<br />

01#ET SCAR T S 28.95 G UNL -- 106.02 ETBEST<br />

02#ET FCAR T S 28.97 G UNL -- 106.08 ETBEST<br />

03#ZA FCAR O S 32.89 G UNL -- 118.81 GEND<br />

04#ZA SCAR O S 33.89 G UNL -- 122.06 GEND<br />

05#ZT SCAR T S 37.99 G UNL -- 136.36 RCUD3<br />

06#ZT FCAR T S 37.99 G UNL -- 136.36 RCUD3<br />

07#ET PCAR T S 39.97 G UNL -- 141.80 ETBEST<br />

08#ZI SCAR T S 41.99 G UNL -- 148.36 8A<br />

09#ZI FCAR T S 41.99 G UNL -- 148.36 8A<br />

10#ZE SCAR T S 41.99 G UNL -- 149.35 MCLE<br />

>CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES ><br />

6/04 28


Advanced <strong>Car</strong> Select<br />

<strong>Car</strong> <strong>Rental</strong> <strong>Locations</strong><br />

Instructors’ Notes<br />

The request has returned Standard, Full size, and Premium<br />

class.<br />

12. Move down in the availability.<br />

CRAD<br />

* MONEYSAVER ** STAND/PROMO<br />

SFO AIRPORT 24OCT-FR-1015A/27OCT-MO-945A USD<br />

LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD<br />

11#ZE FCAR T S 41.99 G UNL -- 149.35 MCLE<br />

12#ZT PCAR T S 43.99 G UNL -- 155.85 RCUD3<br />

13#ZI PCAR T S 49.99 G UNL -- 174.34 8A<br />

14#ZE PCAR T S 49.99 G UNL -- 175.33 MCLE<br />

15#ZT LCAR T S 62.99 G UNL -- 217.55 RCUD3<br />

16#ZI LCAR T S 81.99 G UNL -- 278.26 8B<br />

17#ZE LCAR T S 81.99 G UNL -- 279.25 MCLE<br />

18$FX SCAR O S 24.99 G UNL -- -- PRO<br />

19$HO SCAR O S 25.89 G UNL -- -- GEND<br />

20$FX FCAR O S 25.99 G UNL -- -- PRO<br />

>CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES<br />

><br />

Instructors’ Notes<br />

Luxury class is also included. We have requested and received<br />

anything other the Mini, Economy, Compact, or Intermediate.<br />

Mr. Hawkins wants to look at only 4-door and higher.<br />

13. Request a 4-door vehicle for segment 2. Include the<br />

/VT (<strong>Vehicle</strong> <strong>Type</strong>) option for this request, like this:<br />

CRAS2/VT-D*<br />

(Remember the asterisk.)<br />

6/04 29


<strong>Car</strong> <strong>Rental</strong> Location and <strong>Vehicle</strong> <strong>Codes</strong><br />

Advanced <strong>Car</strong> Select<br />

** MONEYSAVER ** STAND/PROMO<br />

SFO AIRPORT 24OCT-FR-1015A/27OCT-MO-945A USD<br />

LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD<br />

01#ZI EDAR T S 35.99 G UNL -- 128.88 8A<br />

02#ZI CDAR T S 36.99 G UNL -- 132.13 8A<br />

03#ZE CDAR T S 36.99 G UNL -- 133.12 MCLE<br />

04#ZE IDAR T S 39.99 G UNL -- 142.86 MCLE<br />

05#ZE FDAR T S 41.99 G UNL -- 149.35 MCLE<br />

06#ZA EDAR O S 42.99 G UNL -- 151.61 GEND<br />

07#ET SFAR T S 49.99 G 150M .25M 174.34 ETBEST<br />

08#ZE IFAR T S 51.99 G UNL -- 181.83 MCLE<br />

09#ZA CDAR O S 52.99 G UNL -- 184.09 GEND<br />

10#ZE CFAR T S 54.99 G UNL -- 191.57 MCLE<br />

>CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES<br />

Instructors’ Notes<br />

The /VT-D* option limits the displays to vehicle types equal to<br />

or greater than a D type. <strong>Type</strong>s B and C would not display. All<br />

Classes are included. Our customer may need an even larger<br />

vehicle while he is in San Francisco. Now he would like to<br />

check Vans.<br />

14. Change the request to <strong>Vehicle</strong> <strong>Type</strong> - Van or higher.<br />

CRA/VT-V*<br />

** MONEYSAVER ** STAND/PROMO<br />

SFO AIRPORT 24OCT-FR-1015A/27OCT-MO-945A USD<br />

LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD<br />

01#ZR SFAR T S 44.99 G UNL -- 159.10 RCME3<br />

02#ET SFAR T S 49.99 G 150M .25M 174.34 ETBEST<br />

03#ET MVAR T S 59.97 G UNL -- 206.75 ETBEST<br />

04#ZR MVAR T S 60.89 G UNL -- 210.73 RCUE3<br />

05#ZA MVAR O S 61.49 G UNL -- 211.69 GEND<br />

06#ZR STAR T S 64.89 G UNL -- 223.72 RCUD3<br />

07#ZE IPAR T S 64.99 G UNL -- 224.05 MCLE<br />

08#ZE MVAR T S 66.99 G UNL -- 230.54 MCLS<br />

09#ZE STAR T S 67.99 G UNL -- 233.79 MCLS<br />

10#ZI MVAR T S 68.99 G UNL -- 236.05 8B<br />

>CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES<br />

><br />

6/04 30


Advanced <strong>Car</strong> Select<br />

<strong>Car</strong> <strong>Rental</strong> <strong>Locations</strong><br />

Instructors’ Notes<br />

In just this first screen, we have Vans (V), Four Wheel Drive,<br />

and Convertible (T). Again, all Classes area included.<br />

Another easy search is for <strong>Vehicle</strong> Class. The asterisk (*) or<br />

wildcard indicates a search for the vehicle class requested or<br />

higher. A request for Intermediate class or higher would be<br />

/VC-I*.<br />

Let’s look at this search.<br />

We want to look at only Intermediate class for the car rental in<br />

Denver. He is not particular about the <strong>Type</strong>, but definitely does<br />

not want Mini, Economy, or Compact.<br />

15. Change your request to Intermediate class of vehicles<br />

or higher.<br />

CRA/VC-I*<br />

** MONEYSAVER ** STAND/PROMO<br />

SFO AIRPORT 24OCT-FR-1015A/27OCT-MO-945A USD<br />

LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD<br />

01#ET ICAR T S 26.97 G UNL -- 99.59 ETBEST<br />

02#ZA ICAR O S 28.49 G UNL -- 104.52 GEND<br />

03#ET SCAR T S 28.95 G UNL -- 106.02 ETBEST<br />

04#ET FCAR T S 28.97 G UNL -- 106.08 ETBEST<br />

05#ZA FCAR O S 32.89 G UNL -- 118.81 GEND<br />

06#ZA SCAR O S 33.89 G UNL -- 122.06 GEND<br />

07#ZT ICAR T S 34.99 G UNL -- 126.62 RCUD3<br />

08#ZT SCAR T S 37.99 G UNL -- 136.36 RCUD3<br />

09#ZT FCAR T S 37.99 G UNL -- 136.36 RCUD3<br />

10#ET PCAR T S 39.97 G UNL -- 141.80 ETBEST<br />

>CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES<br />

Instructors’ Notes<br />

For this request, the search has returned Intermediate class of<br />

car and above (Standard, Full size) and all <strong>Type</strong>s (Compact, 4-<br />

6/04 31


<strong>Car</strong> <strong>Rental</strong> Location and <strong>Vehicle</strong> <strong>Codes</strong><br />

Advanced <strong>Car</strong> Select<br />

door, 4-wheel drive). Now, you are sure how to request a<br />

<strong>Vehicle</strong> <strong>Type</strong>, or a <strong>Vehicle</strong> Class and include higher levels of<br />

cars.<br />

Review the display. All of the displays previously discussed<br />

have been U.S. cities. The most common request for vehicles<br />

would be with Automatic/Air-conditioning (AR).<br />

For a true look at the default, look at another city for the<br />

request.<br />

16. Request Intermediate class of car and higher for<br />

arrival in Paris (CDG) on the 23 rd of next month at 10<br />

AM, returning the 26 th at 5PM.<br />

CRACDG23MMM26MMM/ARR-10A/DT-5P/VI*<br />

** MONEYSAVER ** STAND/PROMO<br />

CDG AIRPORT 23OCT-TH-10A/26OCT-SU-5P USD<br />

LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD<br />

01#ZT ICMR O S 54.13 C UNL -- 278.12 2257<br />

02#ZE IDMR T S 62.05 C UNL -- 336.70 AEXDMC<br />

03#ZI IDMR T S 62.25 G UNL -- 337.04 2PI<br />

04#ZI IVMR T S 62.25 G UNL -- 337.04 2PI<br />

05#ZE IVMR T S 62.23 C UNL -- 337.55 AEXDMC<br />

06#ZT FCMR O S 78.94 C UNL -- 396.82 2257<br />

07#ZE IVAR T S 86.55 C UNL -- 453.92 AEXDMC<br />

08#ZE FDMR T S 93.91 C UNL -- 489.15 AEXDMC<br />

09#ZI FDMR T S 94.25 G UNL -- 490.13 2PI<br />

10#ZE SDAR T S 101.83 C UNL -- 527.03 AEXDMC<br />

>CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES ><br />

Instructors’ Notes<br />

The display returned shows all classes Intermediate and<br />

higher, all types. For some locations, the majority may be<br />

manual. Here, we see manual and air/no-air. This display has<br />

returned all classes *I* and higher, all types, and all shift and air<br />

combinations (MR, MN, AN, AR).<br />

One last vehicle search - a request using all four letters. For<br />

6/04 32


Advanced <strong>Car</strong> Select<br />

<strong>Car</strong> <strong>Rental</strong> <strong>Locations</strong><br />

example, /VICAR* searches for ICAR/SCAR/FCAR/LCAR and<br />

XCAR. Just as in the two-character search, the system<br />

determines the vehicle type hierarchy based on information in<br />

the <strong>Vehicle</strong> <strong>Type</strong> Table.<br />

17. Request availability for segment 2 for Standard <strong>Car</strong>s<br />

and higher.<br />

CRAS2/VSCAR*<br />

** MONEYSAVER ** STAND/PROMO<br />

SFO AIRPORT 24OCT-FR-1015A/27OCT-MO-945A USD<br />

LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD<br />

01#ET SCAR T S 28.95 G UNL -- 106.02 ETBEST<br />

02#ET FCAR T S 28.97 G UNL -- 106.08 ETBEST<br />

03#ZA FCAR O S 32.89 G UNL -- 118.81 GEND<br />

04#ZA SCAR O S 33.89 G UNL -- 122.06 GEND<br />

05#ZR SCAR T S 34.99 G UNL -- 126.62 RCUE3<br />

06#ZR FCAR T S 34.99 G UNL -- 126.62 RCUE3<br />

07#ZT SCAR T S 37.99 G UNL -- 136.36 RCUD3<br />

08#ZT FCAR T S 37.99 G UNL -- 136.36 RCUD3<br />

09#ET PCAR T S 39.97 G UNL -- 141.80 ETBEST<br />

10#ZI SCAR T S 41.99 G UNL -- 148.36 8A<br />

>CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES<br />

><br />

><br />

Instructors’ Notes<br />

The search has returned all types as CAR (car, automatic, airconditioning),<br />

but Standard and above as vehicle class (Full<br />

size, Premium). You are ready for any vehicle search needed.<br />

You can request a search for specific vehicles (maximum of 3).<br />

To request, add the first vehicle after the vehicle option (/V),<br />

and separate the other vehicles with a dash (-).<br />

18. Request car availability for Standard convertibles, Mini<br />

vans, Intermediate 4-door (all air and automatic) for an<br />

arrival in Boston the 22 nd of next month at 10AM,<br />

return the 25 th at 5PM.<br />

CRABOS22MMM25MMM/ARR-10A/DT-5P/VSTAR-MVAR-IDAR<br />

6/04 33


<strong>Car</strong> <strong>Rental</strong> Location and <strong>Vehicle</strong> <strong>Codes</strong><br />

Advanced <strong>Car</strong> Select<br />

** MONEYSAVER ** STAND/PROMO<br />

BOS AIRPORT 22SEP-MO-10A/25SEP-TH-5P USD<br />

LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD<br />

01#ET MVAR T S 49.97 G UNL -- 245.21 ETBEST<br />

02#ZE MVAR T S 59.99 G 100M .29M 299.62 MWR<br />

03#ZI MVAR T S 59.99 G UNL -- 300.19 2B<br />

04#ZE IDAR T S 74.99 G UNL -- 371.84 MCLD<br />

05#ZI IDAR T S 74.99 G UNL -- 372.68 2A<br />

06#ZE STAR T S 84.99 G 100M .29M 419.98 MWR<br />

07#ZT MVAR T S 91.99 G 150M .25M 461.92 RCMD3<br />

08#ZT STAR T S 100.00 G UNL -- 502.11 PRDC0<br />

09$ZR IDAR T S 48.99 G UNL -- -- DY004<br />

10$AL MVAR T S 59.99 G 150M .25M -- 86IV<br />

>CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES<br />

><br />

Instructors’ Notes<br />

Return displays only the vehicles requested.<br />

19. Move down for the last screen.<br />

CRAD<br />

** MONEYSAVER ** STAND/PROMO<br />

BOS AIRPORT 22SEP-MO-10A/25SEP-TH-5P USD<br />

LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD<br />

11$ZL MVAR T S 59.99 G 100M .25M -- SPDY<br />

12$AL IDAR T S 70.99 G UNL -- -- 86IV<br />

13$ZL IDAR T S 73.99 G UNL -- -- ALTD<br />

14$SV MVAR O S 74.99 G 150M .39M -- STD<br />

15$AL STAR T S 82.99 G UNL -- -- 86H4<br />

16$ZR MVAR T S 99.99 G UNL -- -- DY004<br />

17 EE STAR T S 229.00 G 100M .50M -- STD<br />

18$ZD STAR T S 999.99 G 75M .20M -- AR<br />

>CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES ><br />

Instructors’ Notes<br />

Rather than requesting a hierarchy, this format returns only the<br />

vehicles in the request and no others.<br />

6/04 34


Advanced <strong>Car</strong> Select<br />

<strong>Car</strong> <strong>Rental</strong> <strong>Locations</strong><br />

Remember these items when requesting vehicles or vehicle<br />

searches.<br />

PowerPoint - 6<br />

<strong>Vehicle</strong>s and <strong>Vehicle</strong> Searches<br />

• Characters-codes are positional and must be<br />

input in the order specified. Class – <strong>Type</strong> – Shift –<br />

Air – Rate Variation<br />

• The /V option can be used with up to three vehicle<br />

types. Only vehicle types entered return in<br />

availability.<br />

Instructors’ Notes<br />

Let’s review what we have learned in this lesson.<br />

PowerPoint - 7<br />

Summary<br />

• Use the basic CRL for a specific car company or<br />

for a car and type of location.<br />

• To request a specific location use the location<br />

option (/L).<br />

• Use a location area (N, S, E, W, T, O, C, X, R, P, H,<br />

A) specific location code (S01) to request a<br />

location.<br />

• To request detail by specific location code use<br />

the entry CRD/CZI/LC07.<br />

• To append a keyword to a detail request use an<br />

asterisk.<br />

6/04 35


<strong>Car</strong> <strong>Rental</strong> Location and <strong>Vehicle</strong> <strong>Codes</strong><br />

Advanced <strong>Car</strong> Select<br />

PowerPoint - 8<br />

Summary<br />

• The car company assigns numerics in the<br />

location codes.<br />

• The /L field allows a maximum of seven<br />

characters (LAXT012 - city code and rental<br />

location code).<br />

• Use availability dates, drop-off, return, and<br />

location codes to obtain a <strong>Car</strong> <strong>Rental</strong> List.<br />

• Use a maximum of three associate codes<br />

and a maximum of three location type codes.<br />

PowerPoint - 9<br />

Summary<br />

• Use the following options to request vehicle<br />

types:<br />

- Specific vehicle type only (/VSFAR*)<br />

- Specific class and type (/VID)<br />

- Specific class of car and higher (/VI*)<br />

- Specific class of car and higher, and specific<br />

type for all vehicles (/VSC*)<br />

- Displays equal to or higher than class<br />

requested (/VICAR*)<br />

6/04 36


Advanced <strong>Car</strong> Select<br />

<strong>Car</strong> <strong>Rental</strong> <strong>Locations</strong><br />

PowerPoint - 10<br />

Questions<br />

1. Which entry requests city locations for Budget in San<br />

Francisco?<br />

a. CRLSFO/CZD/LCTY<br />

b. CRLSFO/LC*CZD<br />

c. CARLSFO/CZD*LC<br />

d. CRLSFO/CZD/LC<br />

Answer: d<br />

2. What entry requests hours of operation for the location<br />

LC05 in San Francisco?<br />

a. CARDSFO/CZD/LCO5/*HOURS<br />

b. CRDSFO/CZD/LC05*HOURS<br />

c. CRDSFO/CZD*HOURS/LC05<br />

d. CARDSFO/CZD/LC05*HOURS<br />

Answer: b<br />

3. What entry requests the <strong>Rental</strong> Location Code Table?<br />

a. CRG/L<br />

b. CARG/L<br />

c. CRLC<br />

d. CARLC<br />

Answer: a<br />

4. The detail display provides Keyword information for<br />

specific locations.<br />

True<br />

False<br />

6/04 37


<strong>Car</strong> <strong>Rental</strong> Location and <strong>Vehicle</strong> <strong>Codes</strong><br />

Advanced <strong>Car</strong> Select<br />

5. Which entry requests car availability in Boston for 29<br />

August, arriving at 8 AM, for city locations.<br />

a. CRA29AUGBOS*LC/ARR-8A/DT-5P<br />

b. CRABOS29AUG/ARR-8A/LCTY<br />

c. CRABOS29AUG/ARR-8A/DT-5P/LC<br />

d. CRAOS/D29AUG*LCTY/ARR-8A<br />

Answer: c<br />

6. What is the location code requested in the following<br />

entry?<br />

a. Off Terminal<br />

b. Lake Ontario<br />

c. Office<br />

d. On Terminal<br />

Answer: a<br />

CRAMSP29MMM/ARR-8A/DT-5P/LO<br />

PowerPoint - 11<br />

Related Topics<br />

• Virtual e-<strong>Learning</strong>:<br />

- <strong>Car</strong> Availability, Rules and Details<br />

- <strong>Car</strong> Default Record<br />

- <strong>Car</strong> Direct Sell<br />

• Self-Paced Tutorial<br />

- <strong>Car</strong> Select<br />

6/04 38


Advanced <strong>Car</strong> Select<br />

<strong>Car</strong> <strong>Rental</strong> <strong>Locations</strong><br />

PowerPoint - 12<br />

Thank You<br />

PowerPoint - 13<br />

Evaluation<br />

6/04 39

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