Member Handbook for Parkland KIDSfirst and Parkland CHIP ...

You will get a letter in the mail if you need to pick a new PCP for your child. You will need to
pick a new PCP right away. If you do not pick a new PCP, we will pick one for your child near
your home and send you a new ID card with the new PCP’s name, address and telephone number
on it.
To give your child the best care possible, the PCP needs to know your child’s medical history.
Your child’s medical records are private and confidential. Only you, your child’s PCP, and other
approved providers have a right to see them. If you change doctors, be sure to give your child’s
new PCP any information needed about his or her medical history.
What if I Choose to Go to Another Doctor Who
Is Not My/ My Child’s PCP?
Most of the time, you need to go to your child’s PCP first. If you choose to go to another doctor,
you may have to pay. However, there are some benefits that do not require that you go to your
child’s PCP first. They include:
• Emergency Care (Parkland KIDSfirst and Parkland CHIP Perinate Newborns)
• OB/GYN Care (Parkland KIDSfirst members only)
Contact Member Services toll-free at 1-888-814-2352 for more information.
What if my/ my child’s provider leaves Parkland KIDSfirst
or Parkland CHIP Perinate Newborn?
If your child’s PCP leaves the Parkland KIDSfirst or Parkland CHIP Perinate Newborn
programs, we will send you a letter. The letter will tell you the new PCP we have chosen for you.
You can choose a different PCP if you want. Call Member Services toll-free at 1-888-814-2352
and tell them which PCP you want. If your child is receiving medically necessary treatments,
your child will be able to stay with that PCP provider until we find another PCP in our network
who can give your child the same type of care.
What if I want to change health plans? Who do I call?
Parkland KIDSfirst Members
Families can change plans only once per year. For more information, call CHIP toll-free at 1-
800-647-6558.
PKF-M100708R 6