Member Handbook for Parkland KIDSfirst and Parkland CHIP ...

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10. Your daughter has the right to see a participating obstetrician/gynecologist (OB/GYN) without a referral from her primary care provider and without first checking with your health plan. Ask your plan how this works. Some plans may make you pick an OB/GYN before seeing that doctor without a referral. 11. You have a right to emergency services when you need them if you reasonably believe your child's life is in danger, or that your child would be seriously hurt without getting treated right away. Coverage of emergencies is available without first checking with your health plan. You may have to pay a co-payment in the CHIP Program depending on your income. Copayments do not apply to the CHIP Perinatal Program. 12. You have the right and responsibility to take part in all the choices about your child's health care. 13. You have the right to speak for your child in all treatment choices. 14. You have the right to get a second opinion from another doctor in your health plan about what kind of treatment your child needs. 15. You have the right to be treated fairly by your health plan, doctors, hospitals and other providers. 16. You have the right to talk to your child's doctors and other providers in private, and to have your child's medical records kept private. You have the right to look over and copy your child's medical records and to ask for changes to those records. 17. You have the right to a fair and quick process for solving problems with your health plan and the plan's doctors, hospitals and others who provide services to your child. If your health plan says it will not pay for a covered service or benefit that your child's doctor thinks is medically necessary, you have a right to have another group, outside the health plan, tell you if they think your doctor or the health plan was right. MEMBERS’ RESPONSIBILITIES You and your health plan both have an interest in seeing your child's health improve. You can help by assuming these responsibilities. 1. Try to follow healthy habits, such as, encourage your child to exercise, to stay away from tobacco, and to eat a healthy diet. 2. Become involved in the doctor's decisions about your child's treatments. 3. Work together with your health plan's doctors and other providers to pick treatments for your child that you have all agreed upon. 4. If you have a disagreement with your health plan, try first to resolve it using the health plan's complaint process. PKF-M100708R 35
5. Learn about what your health plan does and does not cover. Read your Member Handbook to understand how the rules work. 6. If you make an appointment for your child, try to get to the doctor's office on time. If you cannot keep the appointment, be sure to call and cancel it. 7. If your child is in the CHIP Program, you are responsible for paying your doctor and other providers co-payments that you owe them. If your child is in the CHIP Perinatal Program, copayments do not apply. 8. Report misuse of CHIP Program or CHIP Perinatal Program by health care providers, other members, or health plans. What if I Have a Problem or I Am Not Happy with Parkland KIDSfirst or Parkland CHIP Perinate Newborn? Who do I call to file a complaint? If you need help with a problem or have a complaint, please call our Member Services Department at 1-888-814-2352 or 214-932-4564 and ask to speak to the Member Advocate. Can someone from Parkland KIDSfirst or Parkland CHIP Perinate Newborn help me file a complaint? What are the requirements for filing a complaint? The Member Advocate can help you file a complaint. Call 1-888-814-2352 or 214-932-4564 and the Member Advocate will write down your complaint. You may also send a written complaint to the Member Advocate at: Parkland Community Health Plan Attention: Member Advocate P.O. Box 569005 Dallas, TX 75356-9005 How long will it take to process my complaint and what is the timeframe for filing a complaint? When we get the complaint from you, and we will send you a letter within five (5) days to let you know that your complaint came to us. We will send you another letter within thirty (30) days to let you know how we resolved your complaint. Most of the time, we can help you right away or, at the most, in a few days. If I am not satisfied with the outcome, who else can I contact? How do I file an appeal? PKF-M100708R 36
Page 1 and 2: This book belongs to:______________
Page 3 and 4: WELCOME TO OUR PARKLAND KIDSfirst a
Page 5 and 6: ‣ We may provide information to a
Page 7 and 8: If you believe your privacy rights
Page 9 and 10: • What if I/my child has an emerg
Page 11 and 12: The Member ID is the same as your c
Page 13 and 14: How Do I Choose My Child's Primary
Page 15 and 16: You will get a letter in the mail i
Page 17 and 18: Parkland CHIP Perinate Newborn Memb
Page 19 and 20: • serious impairment to bodily fu
Page 21 and 22: Type of Benefit Description of Bene
Page 31 and 32: What benefits are not covered? Serv
Page 33 and 34: Parkland CHIP Perinate Newborn Memb
Page 35 and 36: care is known as routine medical ca
Page 37 and 38: (How Do I Get Medical Care after My
Page 39 and 40: eferral is needed. Only one pair of
Page 41 and 42: You/ your daughter may contact any
Page 43: Parkland CHIP Perinate Newborn Memb
Page 47 and 48: How will I be notified if services
Page 49 and 50: The Member Advocate will listen to

Member Handbook for Parkland KIDSfirst and Parkland CHIP ...

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