Member Handbook for Parkland KIDSfirst and Parkland CHIP ...

Can Someone Interpret for Me when I Talk with
My/My Child’s Doctor?
At anytime during your child’s health care experience, if you need help with special language
services including interpreters, please call Member Services toll-free at 1-888-814-2352 for
information. Please remember that if you need an interpreter, please let us know you need these
services at least 72 hours before your child’s appointment, or as soon as possible.
Se Habla Español - Parkland KIDSfirst and Parkland CHIP Perinate Newborn has people to
help who speak both English and Spanish. We also have member handouts in both English and
Spanish.
Language Line – We provide a language line if your primary language is not English or Spanish.
We will find someone who speaks your language. For help, please call Member Services toll-free
at 1-888-814-2352.
Sign Language – We can provide sign language interpretation for doctor visits. Please let us
know you need these services 72 hours before your child’s appointment, or as soon as possible.
Call Member Services toll-free at 1-888-814-2352.
Face-to-Face Interpreter – We can provide face-to-face language interpretation for doctor visits.
Please let us know you need these services 72 hours before your child’s appointment, or as soon
as possible. Call Member Services toll-free at 1-888-814-2352.
TDD Phone Line – For persons that are deaf or hard of hearing, please call through the Relay of
Texas TDD/TT line at 1-800-735-2989 and ask them to call the Member Services Line toll-free at
1-888-814-2352.
Audiocassette Tapes or Compact Discs (CDs) – If you need information on an audiocassette
tape or a CD, call Member Services toll-free at 1-888-814-2352.
What if I/My Daughter Needs OB/GYN Care?
Attention Female Members -
You have the right to select an OB/GYN for yourself/your daughter without a referral from your/
your daughter’s PCP. The access to health care services of an OB/GYN includes:
• one well-woman check-up per year
• care related to pregnancy
• care for any female medical condition
• referral to special doctor (specialist) within the network
Parkland KIDSfirst and Parkland CHIP Perinate Newborn has limited your selection of
OB/GYN for you/ your daughter to the same network as your/ your daughter’s PCP. You can call
Member Services toll-free at 1-888-814-2352 for help in finding an OB/GYN.
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