pin code-273012 - North Eastern Railway - Indian Railway

Warranty
The vendor shall give a minimum of TWO years, on-site warranty for the entire system.
Comprehensive Maintenance Conttract:-
Comprehensive Maintenance Contract offered by the local agents is not acceptable. For
the next 5 years after the expiry of warranty period, manufacturers shall quote figures year-wise
(in Indian rupees only) for on-site comprehensive maintenance contract (labor plus spare parts.)
During the warranty and CMC period, the vendor shall give an uptime guarantee of 95%
based on 24 hrs a day, 365 days a year basis. Penalty at the rate of Rs. 10,000 per day will be
levied for short falling of 95% uptime guarantee. If the machine lies non functional for a period
of more than one week continuously, the same penalty ( at the rate of Rs. 10,000 per day) will be
imposed even if 95% uptime clause is met with.
For the calculation of penalty for uptime warranty, it will be based on 24hrs a day, 365
days a year basis.
Inspection of equipment & testing:-
After L.C. is opened it shall be done by RITES’ nominated engineer.
Installation, commissioning and proving tests:-
Vendor should do a joint check at consignee place along with consignee before
unpacking of machine is done.
Installation and commissioning of the unit should be done within 90 days from the date
of shipment.
Insurance & transport:-
The material should have full insurance cover till destination i.e. Indian Railway
Cancer Institute,N.E.Rly./Varanasi.
The customs clearance, transport of the equipment and insurance cover between
air cargo till destination (Indian Railway Cancer Institute, N.E.Rly/Varanasi) is to be
done by Indian agent of the Vendor. Consignee will issue CDE & NMI certificate.
List of factory trained engineers available in India shall be provided.
All claims regarding meeting of the specifications shall be duly supported by
appropriate, latest technical catalogues (In original) / brochures(In Original)
from the manufacturer.
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