singapore airlines electronic ticketing for hkg abacus

SINGAPORE AIRLINES ELECTRONIC TICKETING FOR HKG ABACUS
Implementation Date Apr 01
Default E-Ticket Yes / 18 Aug 05
Status Code
Passive Segment
Form of Identification
Name Field
Requirement
Maximum Name
Characters for E-ticket
Maximum Segments
Multiple E-tkt for same
pax in same airline RLOC
Form of Payment
Infant E-Ticket
Ticket Number Reporting
Void
Quick Reference
HK-confirmed / RR-reconfirmed / HL-waitlisted / DS – open
Not Allowed.
Not Required.
Use passenger full name (same as passport) for Reservation & Ticketing.
Maximum 29 characters in surname and 29 characters in given name include “/”.
Abacus displays 31 name characters in ETR.
Maximum 9 passenger per E-ticket transaction.
Maximum 16 segments including surface sector per passenger/E-ticket transaction.
• Allow multiple ETRs created in SQ RLOC with different itinerary.
• Require voiding unwanted E-ticket prior to issue a new E-ticket.
Supported Single & Multiple FOP.
Supported and applicable to SQ itineraries only.
Automatically generated SSR TKNE to SQ after E-ticket issuance.
Applicable with same day void.
Exchange • Supported. (Including ET to ET & Paper to ET)
• Allow travel agent to reissue totally unused or partially used normal published fare tickets,
which were issued by the agents themselves and provided within the ticket validity.
• Submission to BSP: original ETR + reissued ETR
Void Exchange
Auto Revalidation
ETR Retention Date
Not Supported.
• Not allowed.
• Please call SQ reservation office to associate ETR with flight modification or rebooking PNR.
• For SQ IET Revalidation (other carrier), you may perform the exchange transaction (no
matter totally unused or partially used normal published fare tickets), and associate the
new itinerary into the new E-ticket record.
ETR Status
OPEN (unused ETR)
USED (fully used ETR)
VOID/EXCH/RFND
Retention Date
Available 731 days in system from ticket issue date.
Stored for 90 days after the last coupon.
Stored for 120 days after the last coupon.
E-Ticket Refund
Procedures
Cancel E-Ticket Refund
1. Self process to refund
• To refund the ETR through Abacus system.
2. SQ to process refund
• Please apply through BSP link and submit RA form together with e-ticket copy to SQ
Ticket Office for refund processing.
Not Supported.
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Last Update: 23-Apr-12 Page 1 of 2

SINGAPORE AIRLINES ELECTRONIC TICKETING FOR HKG ABACUS
Quick Reference
Code-Share Flights • Supported.
• After segment sold: "/E" indicator will be appended.
• For Non ET sectors: “/N” indicator or blank will be appended.
Interline Carrier • Supported.
• Please refer to WETP*SQ for eligible Interline carriers.
• To successfully issue the Interline E-ticket, all flight segments must have an indicator
“/E” at the end of segment sold.
E-Ticket Hotline Ticket Office Hotline 2529 6821
(Mon – Fri: 8:30am -1:00pm & 2:00 pm -5:30pm
Saturday, Sunday & Public Holidays: Closed)
Carrier Policy
SQ implemented below e-ticket retrieval by same IATA number (through same GDS) wef
26Nov08
1. CRS must match i.e. E-ticket issued by an Abacus agent can only be retrieved by an
Abacus agent.
2. IATA number of issuance PCC must match i.e. E-ticket issued can only be retrieve by
issuing agent with the same IATA number.
3. After this implementation by SQ, agent with branch access setup will not be allowed to
retrieve SQ E-ticket record if the Abacus PCCs do not bear the same IATA number.
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Last Update: 23-Apr-12 Page 2 of 2