âI didn't have time to write a short letter, so I wrote a long one instead ...
âI didn't have time to write a short letter, so I wrote a long one instead ...
âI didn't have time to write a short letter, so I wrote a long one instead ...
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Analyzing the business operating model<br />
• Provide financial<br />
<strong>so</strong>lutions <strong>to</strong> per<strong>so</strong>nal<br />
and small business<br />
cus<strong>to</strong>mers<br />
• Support the other<br />
banking segments<br />
through the national<br />
branch network<br />
• Provide tailor made<br />
<strong>so</strong>lutions that create,<br />
manage and protect the<br />
wealth of high net<br />
worth individuals, family<br />
and charitable trusts<br />
• Perform inbound and<br />
outbound sales &<br />
services functions<br />
• Provide support <strong>to</strong><br />
direct channels<br />
• Perform cus<strong>to</strong>mer<br />
account processing,<br />
loan fulfilment and<br />
maintenance functions<br />
for Retail, Private<br />
Banking and Rural<br />
Brands<br />
Product Types<br />
Segments<br />
Banking<br />
Operations<br />
Retail Banking<br />
General Mgt<br />
Collections<br />
Payments<br />
CTSC<br />
Savings, Transaction, Card, 3 rd Party Products, Investments, Managed Funds, Portfolio Management,<br />
Lending, Liquidity & Credit, Rates & Currency, Commodities, and Structured Loans<br />
Channel<br />
Card Operations<br />
Private Banking &<br />
Wealth<br />
General Mgt<br />
Cus<strong>to</strong>mer Contact Centre<br />
Operations<br />
LSC<br />
Retail & Bus. Credit<br />
Rural Banking Commercial Banking Institutional<br />
General Mgt<br />
Collections Collections Collections<br />
Retail Product Management<br />
General Mgt<br />
Retail Distribution<br />
General Mgt<br />
Productivity<br />
General Mgt<br />
Channel Channel Channel Channel Channel<br />
Product Mgt<br />
Product Mgt<br />
Product Mgt<br />
Direct Channels (Online)<br />
Product Mgt<br />
Institutional Operations<br />
Operations<br />
Generation Mgt<br />
• Provide specialised<br />
services. finance options<br />
and banking products <strong>to</strong><br />
Rural cus<strong>to</strong>mers<br />
• Provide large corporate<br />
cus<strong>to</strong>mers and banks<br />
with specialised banking<br />
products and services<br />
• Provide commercial<br />
cus<strong>to</strong>mers with<br />
specialised banking<br />
products and services<br />
• Perform cus<strong>to</strong>mer and<br />
account maintenance<br />
for the Institutional<br />
segment and cus<strong>to</strong>mers<br />
undertaking<br />
international<br />
transactions<br />
• Develop and manage<br />
unassisted channels<br />
including ATM, Internet<br />
Banking, Websites,<br />
Mobile Ph<strong>one</strong> Banking<br />
and IVR<br />
Marketing &<br />
Strategy<br />
Channel<br />
Cus<strong>to</strong>mer Strategy<br />
Communications<br />
Direct Channels<br />
Marketing & Strategy<br />
Corporate Strategy<br />
Legal<br />
General Mgt<br />
General Mgt<br />
Institutional Global<br />
Marketing & Strategy<br />
• Provide marketing<br />
services & <strong>so</strong>lutions <strong>to</strong><br />
all banking segments<br />
• Facilitate corporate<br />
strategy development<br />
• Provide Risk, IT,<br />
Finance, and HR<br />
services across the NZ<br />
organisation<br />
Supporting<br />
Functions<br />
Risk & Compliance<br />
Finance<br />
Supplier Shared Services<br />
Information Technology<br />
Human Re<strong>so</strong>urces
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