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n Social Media/Technology n Workforce Development B Trade Show Floor Seminar J<br />

n Sustainability and Safety n Young Executive $<br />

MONDAY, NOVEMBER 18<br />

n n n n J<br />

CHANGE THE CONVERSATION<br />

FROM COST TO PROFIT<br />

Dianna Steinbach, <strong>ISSA</strong><br />

9:45 AM–<br />

10:45 AM<br />

11:00 AM-<br />

12:00 PM<br />

12:15 PM-<br />

1:15 PM<br />

1:30 PM–<br />

2:30 PM<br />

n n n<br />

TOP 10 LABOR AND<br />

EMPLOYMENT DEVELOPMENTS<br />

Anthony Martin, Ogletree Deakins<br />

n n n<br />

A NEW PROCESS FOR<br />

CLEANING FOR HEALTH<br />

Rex Morrison,<br />

Process Cleaning for Healthy Facilities<br />

n n n<br />

ADVANCED DISTRIBUTOR<br />

PROGRAM: THE HOW AND<br />

WHY OF EFFECTIVE SALES<br />

LEADERSHIP<br />

Jim Pancero, Jim Pancero Inc.<br />

n n n<br />

STRATEGIC THINKING FOR<br />

STRATEGIC PLANNING<br />

Doug Williamson, The Beacon Group<br />

n n n n<br />

GHS IS HERE!<br />

ARE YOU PREPARED?<br />

Bill Fellows, Bill Fellows Inc.;<br />

Larry Johnson, S. Freedman & Sons Inc.;<br />

Rob Kohlhagen, Diversey;<br />

Rit Thompson, P&R Enterprises Inc.<br />

n n n n<br />

HOLY SHIFT! YOUR MARKETING<br />

IS BROKEN<br />

Brian Bluff and Eddie Bluff, Site-Seeker Inc.<br />

n n n<br />

ADVANCED DISTRIBUTOR<br />

PROGRAM: ACCOUNT PLANNING<br />

FOR SALES TEAM SUCCESS<br />

Jim Pancero, Jim Pancero Inc.<br />

n n n n $<br />

LUNCH AND LEARN: ATTRACT THE BEST, REPEL THE REST<br />

Mel Kleiman, Humetrics Holding Inc.<br />

Learn how to connect cleaning to valuable ROI data that helps decision<br />

makers appreciate what they really need and the budget necessary to achieve<br />

it. Plus, understand how to estimate savings in six critical facility management<br />

areas that will turn heads in the corner office.<br />

Wage and hour law, responding to EEOC charges, and preparing for the<br />

new healthcare laws are the core topics of this timely session. Plus, it will<br />

address the most challenging labor and employment issues business owners,<br />

employers, and managers face today.<br />

Review process cleaning—analyzing the facility’s needs and the tasks involved<br />

in meeting them. Learn to assess the best cleaning methods, equipment<br />

options, and available workforce to put together a systematic cleaning<br />

program that runs like a finely crafted watch.<br />

For leaders of experienced sales teams, this information-intensive program<br />

helps you shift from the ineffective transactional style to a more proactive<br />

selling process style of management and leadership. Learn best practices<br />

that strengthen your ability to lead even the most seasoned and senior team<br />

toward increased selling success and profitability.<br />

Sponsored by Sanitary Maintenance<br />

Great strategy <strong>com</strong>es from great thinking—not more planning. Learn the new<br />

tools, techniques, practices, and mindsets that are better-suited to strategic<br />

planning in today’s world.<br />

The Globally Harmonized System (GHS) deadline is quickly approaching.<br />

Learn from industry leaders about how GHS will change requirements for<br />

labeling, safety data sheet formatting, and placards. Plus review timelines<br />

and tips for training and implementing GHS in your organization. Employers<br />

must train their employees on GHS and make any necessary updates to their<br />

hazard programs and workplace labeling strategies.<br />

Social media is one of the biggest transitions in the past decade. Your<br />

opportunity lies in being an early adopter. Explore what buyers expect from<br />

sellers in this new digital world and the creation of meaningful content that<br />

serves the search engines and the audience.<br />

Experienced sales managers wanted! If you are responsible for frontline<br />

sales professionals, this program will provide the detailed steps, tools, and<br />

structures to help you implement an ongoing one-on-one coaching and<br />

leadership process with your sales team.<br />

Icons of business success like Herb Keller, Jack Welch, and Warren Buffet agree that the most important business decision<br />

you’ll ever make is who gets hired…and good applicants aren’t always the best people for the job. Learn hiring tools, tips,<br />

and techniques to successfully attract the best and repel the rest.<br />

Separate registration required: $29<br />

n n n n J<br />

CIMS: THE PROFESSIONAL<br />

STANDARD FOR CLEAN,<br />

HEALTHY, AND SUSTAINABLE<br />

FACILITIES<br />

n n n<br />

INCREASE PROFITS<br />

THROUGH MICROSITES<br />

Dave Conklin, RankPop and ProspectMX<br />

Keynotes/Special Events<br />

Optional Events Simultaneous Translation in Spanish<br />

Be<strong>com</strong>e a partner in protecting occupant health and providing a sustainable<br />

facility when you leverage the <strong>ISSA</strong> Cleaning Industry Management Standard<br />

(CIMS) and CIMS-Green Building program. Learn how to enhance customer<br />

value with the key elements of a quality, customer-focused, and sustainable<br />

cleaning operation and deliver a roadmap for effective operations.<br />

Sponsored by CIMS<br />

The ever-changing Google algorithm makes it difficult to appear at the top of<br />

search engine results. Find out how small to billion-dollar <strong>com</strong>panies achieve<br />

hundreds of sales leads through the strategic planning, development, and<br />

marketing of microsites. Gain a C-level perspective as well as action item<br />

take-a-ways.<br />

Register online at issa.<strong>com</strong>/register.<br />

11

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