2012 annual - Boardwalk REIT

Our Associates are expected to adhere to the following guiding principles:
We will:
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Work together in a team environment of mutual respect, trust and honesty between all Associates and Resident Members;
Serve our Resident Members’ need for an affordable, quality, well-kept home;
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Maintain building exteriors and landscaping, thereby increasing “curb appeal”, have well-kept common areas and ensure our
homes are clean and well maintained;
Maintain a balance between the needs of our Resident Members, Associates, Unitholders, communities and families;
Nurture and promote a learning environment where our Associates’ skills and capabilities grow with the needs of both the Trust
and our Resident Members, and accept that these needs will be consistently evolving and improving the definition of “Rental
Communities”;
Provide access to the latest tools and technology and utilize the latest tools and technology designed to increase the operating
efficiency of the Trust as a whole.
We value:
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Integrity
We will be honest, accountable, transparent, respectful, and trusting in our dealings with others, appreciating their views and
differences.
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Teamwork
We will effectively work as a team, appreciating and benefiting from each other’s unique talents and skills in an open environment
while recognizing that the team’s successes are our successes.
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Resident Member Service
We will promptly respond to Resident Member concerns and needs with thoughtfulness, compassion and innovation. We will
strive to develop proactive solutions through a support network and a positive service attitude.
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Social Responsibility
We will contribute to our communities and encourage our Associates to contribute in ways that reflect our Golden Rule of
‘treating others in a way we would wish to be treated’, balancing our needs with those of others, our Golden Goal is to ‘be good’,
our Golden Mission Is ‘have fun’, and our Golden Vision is to ‘love community’.
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Our Associates
We will provide a safe and respectful work environment that attracts, supports, develops, and recognizes high-performing and
innovative team members.
We believe that by adhering to our Vision and Values, and implementing strategies consistent with these principles, Boardwalk REIT
will produce higher sustainable operating cash flows and a continued appreciation of its property values. The result will be enhanced
value for all our stakeholders.
40 / MANAGEMENT’s DISCUSSION and analySIS Boardwalk REIT / ar 2012