Competency Analysis - CSC

Competency Analysis
People CMM Level 3 Process Area
CSC in India’s Experience
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Challenge
Competency analysis is necessary to identify the knowledge, skills and process abilities
required to perform the organisation’s business activities so that they may be
developed and used as a basis for workforce practices.
CSC in India did not have competency analysis framework, thereby having no
competencies defined for any role. The challenge was to formalise the competency
analysis process starting from identification of workforce competencies required to
perform the business activities to utilisation of competency information for workforce
activities like staffing, training and development and competency development.
To address these gaps, the organisation has established a competency analysis
system where employees can map themselves against the competencies defined for
their current and future roles.
> Methodology
Competency analysis begins with identification of the workforce competencies required
to perform the organisational business activities. Once the competencies are identified,
a mapping between the targeted vs actual value of competencies is required to
measure, analyse and predict the future capability of competencies and take necessary
corrective/preventive action to either enhance or maintain the current capability.
Employee Speak
I am proud to be a part of CSC in India
where opportunities are provided for
employees’ improvement.
For an employee
focused
organisation,
employee
development tops
the priority list.
CSC in India demonstrates this by
facilitating its employees to attend
various training courses.
To identify the development areas,
many tools are used like training need
survey, inputs from appraisal feedback,
individual development plan, role
based trainings, project needs and
topics identified through competency
analysis.
Identifying the tasks, skills, knowledge and attitude required to perform various
organisational roles can be used in formulating job description, assessing employees’
current level of competency, and activities like planning career development and
coordinating competency development.
CSC in India uses an automated tool to maintain a repository of workforce
competencies. A set of definitions of all the tasks required for a particular role and skills
and knowledge required to perform those tasks is termed as job dictionary. The
requisite competencies for all the roles within a particular workgroup are called job
family. Refer to Figure 1 for a detailed description of the CSC in India’s methodology on
competency analysis practices:
The direct and most powerful tool is
competence analysis. I am using this
tool to identify the improvement areas
for myself and my team members. This
tool has helped us identify the gaps
between the existing level and
expected level for each specific role
and thus helped in identifying the
development areas.
-Chandrakant Shrikrishna Bhagwat
CSC Employee Indore
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Figure 1 – Competency Analysis Process
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Innovations Introduced
CSC in India focuses towards periodic reassessment of workforce competencies to ensure
they remain current with the knowledge, skills and process abilities required by the
organisation’s business activities. Various innovations with this regard are:
• Formalisation and automation of competency analysis database to define
competencies in terms of tasks, skills and knowledge required for different roles in the
organisation
• Alignment of various workforce activities with the competency analysis framework
• Self-mapping of employees against the competencies for their current or next
immediate role
• Utilisation of competency information across all PCMM levels including training, career
development, competency development, recruitment and mentoring
• Training on competency framework to generate awareness among employees to
participate and contribute in this initiative
• Alignment of India-specific competencies with the organisational global roles and
requisite set of competencies
• Competency Capability Baseline (CCB) to measure, analyse and predict the current
and future capability of the competencies as per the business needs and take
necessary corrective/preventive action to either enhance or maintain the current
capability
• Periodic review of competency mapping by employees to remain current with the
organisation’s business needs
• Periodic review of the skills and knowledge required to perform a particular role
ensuring they are complete and correct
Competency Analysis
Goals
• The workforce
competencies required to
perform the organisation’s
business activities are
defined and updated.
• The work processes used
within each workforce
competency
are
established
and
maintained.
• The organisation tracks its
capability in each of its
workforce competencies.
• Competency Analysis
practices
are
institutionalised to ensure
they are performed as
defined organisational
processes.
> Impact
Our work analysis identifies the competencies that are most important to the successful performance of the targeted job. Other
benefits include:
• Objective gap analysis of employees’ competencies resulting in individual development for an employee’s current and future
role
• Reduced interview vs. selection ratio as a result of competency based assessment at the time of hiring
• Self-development of more than 90% of employees in their competencies in respective domains, communication skills and
leadership skills
• Increased transparency in the job expectations for an individual’s current or future role
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• Improved employee-organisation fit with employees having more clarity on their role towards achieving the company’s
goals
• Significant improvement in overall organisational competencies with the mandatory competencies check done at the time
> References
http://www.sei.cmu.edu/cmm-p/version2/part3.pdf
LN-Apps/PCMM/PCMM Repository (Internal to CSC in India)
> Contacts
For any further inquiry/information, please contact:
Girish Kumar Khatri
Project Manager - People CMM
Corporate HR
Mailing Address
Computer Sciences Corporation (CSC) India
Pvt. Ltd.
C-29, Sector-58
Noida - 201 301 (U.P.), INDIA
Contact details
Telephone - +91-120-3913023, Extn.-1377
Fax - +91-120-3913095
Cell - +91-9811772521
E-mail - gkhatri@csc.com
©
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