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Meritorious Good Time Program Findings and ... - State of Illinois

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Why we process map<br />

Process Mapping<br />

We map to:<br />

• Describe current <strong>and</strong><br />

future processes<br />

• Enable clear customer focus<br />

• Reduce barriers<br />

between functions<br />

• Establish clear ownership<br />

• Synchronize <strong>and</strong> visualize<br />

• Visualize the link between material flow <strong>and</strong><br />

information flow<br />

• Establish a<br />

common underst<strong>and</strong>ing<br />

• Create a baseline for competitive strengths<br />

Process maps identify:<br />

• Bottlenecks<br />

• Redundancies<br />

• Forms <strong>and</strong> reports<br />

• Key decision points<br />

• Risks <strong>and</strong> responsibilities<br />

• Key inputs <strong>and</strong> outputs<br />

Remember:<br />

• Create process maps at the level <strong>of</strong> detail necessary<br />

to conduct the intended analysis<br />

• Do not go deeper<br />

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