SAUDI ARABIAN AIRLINES ELECTRONIC TICKETING FOR HKG ...

SAUDI ARABIAN AIRLINES ELECTRONIC TICKETING FOR HKG ABACUS
Quick Reference
Implementation Date 21 May 2008
Default E-Ticket E
Carrier Yes / 21 May 2008
Status Code HK-confirmed / RR-reconfirmed / HL-waitlisted / DS-opened
At least one confirm segment in SV RLOC for e-ticket issuance
Passive Segment
Not Supported.
Form of Identification
Name Field Requirement
Maximum Name Characters
for E-Ticket
E
Maximum Segments
Multiple E-tkt E
for same
pax in same airline RLOC
Form of Payment
Infant Ticket
Fare not Supported
Ticket Number Reporting
Supported. Required for Open segments.
Use passenger full name (same as passport) for Reservation & Ticketing.
Maximum of 58 characters in the surname & given name field for E-ticket.
Abacus displays 31 name characters in ETR.
Maximum 7 passenger per E-ticket transaction.
Maximum 16 segments including surface sector per passenger/E-ticket transaction.
Allow multiple ETRs created in SV RLOC with different itinerary.
Require voiding unwanted Electronic ticket prior to issues a new E-ticket.
Supported Single & Multiple FOP.
Supported.
Zero Fare not allowed.
Automatically generated SSR TKNE to SV after E-ticket issuance.
Void
Applicable with same day void.
Exchange Supported (including ET to ET, Paper to ET).
Please refer to BSP Quick Reference for Carrier preference
Submission to BSP: original ETR + reissued ETR
Void Exchange Not Supported.
Auto Revalidation Not Supported.
Please call SV reservation office to associate ETR after flight modification or rebooking
PNR.
ETR Retention date
ETR Status
Retention DateD
OPEN (unused ETR) Available 3 years from date of issue.
USED (fully used ETR) Stored for 30 days after the last transaction date.
VOID/EXCH/RFND Stored for 30 days after the last transaction date.
ET Refund Procedures
Support and please proceed with BSP Refund guidelines.
Cancel E-Ticket E
Refund
Not supported.
Code-Share Flights Supported.
After segment sold: "/E" indicator will be appended
For Non ET sectors: “/N” indicator or blank will be appended
Interline Carrier Supported.
Please refer to WETP*SV for eligible Interline carriers.
To successfully issue the Interline E-ticket, all flight segments must have an indicator
“/E” at the end of segment sold.
E-Ticket Hotline -----
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Last Update: 12-Apr-10 Page 1 of 2

SAUDI ARABIAN AIRLINES ELECTRONIC TICKETING FOR HKG ABACUS
Airline Reminder
Quick Reference
SV E-Ticket Requirement
With immediately effect, SV will require E-Ticket transactions to include date of birth
inserted in the endorsement. Failure to do so will result in ADM (Update 25Jun09)
E.g. NONENDORSALBE/D.O.B.22APR04
Effective 16Aug09, Saudi Arabian Airlines (SV) will only accept auto generated E-
tickets (SSR TKNE) for all its flights. Manual tickets advisory (SSR TKNM) will no
longer be accepted. Flights will be cancelled if ticket number is advised using SSR
TKNM.
For tickets that are issued with airline offices whereby SV is the IET carrier, agent
must ensure that the issuing carrier send the SSR TKNE to SV. (Update
13Aug09)
SV has deactivated Passive Booking & Ticketing functionality on all GDSs after system
migration to new platform on 11 April 2010. (Update 12Apr10)
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Last Update: 12-Apr-10 Page 2 of 2