2 <strong>Annual</strong> <strong>Report</strong> <strong>2009</strong> Key Figures EUR ’000 BAM ’000 Change <strong>2009</strong> 2008 <strong>2009</strong> 2008 BAM Balance Sheet Data Total Assets 171,527 237,119 335,478 463,764 -27.7% Gross Loan Portfolio 119,671 162,674 234,056 318,162 -26.4% Business Loan Portfolio 74,439 96,479 145,590 188,697 -22.8% EUR < 10,000 22,857 41,444 44,704 81,058 -44.8% EUR > 10,000 < 50,000 22,875 26,873 44,739 52,559 -14.9% EUR > 50,000 < 150,000 15,699 15,806 30,706 30,914 -0.7% EUR > 150,000 13,008 12,356 25,441 24,166 5.3% Agricultural Loan Portfolio 19,221 42,085 37,592 82,311 -54.3% Housing Improvement Loan Portfolio 5,563 4,496 10,881 8,793 23.7% Other 20,448 19,614 39,993 38,361 4.3% Allowance for Impairment on Loans 7,072 5,529 13,832 10,814 27.9% Net Loan Portfolio 112,599 157,145 220,224 307,348 -28.3% Liabilities to Customers 124,104 171,517 242,727 335,458 -27.6% Liabilities to Banks and Financial Institutions (excluding PCH) 20,608 33,576 40,305 65,669 -38.6% Shareholders’ Equity 17,882 22,822 34,975 44,635 -21.6% Income Statement Operating Income 9,863 19,381 19,290 37,905 -49.1% Operating Expenses 18,120 19,722 35,439 38,573 -8.1% Operating Profit Before Tax -8,257 -342 -16,149 -668 n/a Net Profit -7,496 -384 -14,660 -751 n/a Key Ratios Cost/Income Ratio 116.4% 86.5% ROE -36.8% -1.8% Capital Ratio 17.3% 18.4% Operational Statistics Number of Loans Outstanding 39,762 65,277 -39.1% Number of Loans Disbursed within the Year 12,113 41,972 -71.1% Number of Business and Agricultural Loans Outstanding 30,422 57,245 -46.9% Number of Deposit Accounts 105,106 113,096 -7.1% Number of Staff 662 888 -25.5% Number of Branches and Outlets 26 44 -40.9% Exchange rate as of December 31: <strong>2009</strong>: EUR 1 = BAM 1.95583 2008: EUR 1 = BAM 1.95583
Contents 3 Mission Statement 4 Letter from the Supervisory Board 5 The Bank and its Shareholders 6 Special Feature 8 Management Business Review 10 Risk Management 20 Branch Network 24 Organisation, Staff and Staff Development 26 Business Ethics and Environmental Standards 29 The <strong>ProCredit</strong> Group: Responsible Banks for Small Businesses and Ordinary People 30 <strong>ProCredit</strong> in Eastern Europe 34 Our Clients 38 Financial Statements 42 Contact Addresses 74