Tenant Handbook - Brookfield Properties

TABLE OF CONTENTS
INTRODUCTION ............................................................................................................................. 1
WELCOME .................................................................................................................................................... 1
BROOKFIELD PROPERTIES PRIVACY STATEMENT .............................................................................................. 1
MANAGEMENT OFFICE AND OPERATIONS .............................................................................. 3
MANAGEMENT OFFICE ................................................................................................................................... 3
MANAGEMENT DIRECTORY ............................................................................................................................. 3
OPERATIONS DIRECTORY............................................................................................................................... 4
MAILING ADDRESS AND POSTAL CODE INFORMATION ........................................................................................ 4
HOURS OF BUSINESS OPERATION ................................................................................................................... 4
STATUTORY HOLIDAYS .................................................................................................................................. 5
LEASING INFORMATION .................................................................................................................................. 5
EMERGENCY NUMBERS ................................................................................................................................. 5
LOCAL BUSINESS DIRECTORY ........................................................................................................................ 5
TENANT AND BUILDING SERVICES............................................................................................ 8
TENANT SERVICE REQUESTS (310-SERV) ..................................................................................................... 8
TENANT INSURANCE REQUIREMENTS .............................................................................................................. 9
SIGNAGE ...................................................................................................................................................... 9
SMOKING POLICY .......................................................................................................................................... 9
MOVING AND DELIVERY GUIDELINES ............................................................................................................... 9
LOADING DOCK ........................................................................................................................................... 10
PARKING .................................................................................................................................................... 11
LOST AND FOUND ........................................................................................................................................ 11
PUBLIC TELEPHONES ................................................................................................................................... 11
BICYCLE RACKS .......................................................................................................................................... 11
ALTERATIONS AND REMODELING ................................................................................................................... 12
COURTESY UMBRELLAS ............................................................................................................................... 12
BROOKFIELD PROPERTIES ONLINE CONCIERGE ............................................................................................. 12
SECURITY AND LIFE SAFETY .................................................................................................... 14
BUILDING SECURITY .................................................................................................................................... 14
CARD ACCESS SYSTEM ............................................................................................................................... 14
BROOKFIELD PROPERTIES EMERGENCY ALERT SYSTEM ................................................................................. 15
LOCKSMITH SERVICES ................................................................................................................................. 15
ADDITIONAL SECURITY SERVICES ................................................................................................................. 16
SOLICITATION ............................................................................................................................................. 16
SUITE SECURITY MEASURES ........................................................................................................................ 16
POWER FAILURE ......................................................................................................................................... 17
BOMB THREATS .......................................................................................................................................... 18
FIRE ALARM SYSTEMS ................................................................................................................................. 18
LIFE SAFETY TEAM ...................................................................................................................................... 20
FIRE DRILLS ............................................................................................................................................... 20
MEDICAL EMERGENCIES .............................................................................................................................. 20
HOUSEKEEPING .......................................................................................................................... 21
NIGHTLY SERVICES ..................................................................................................................................... 21
SCHEDULED HOUSEKEEPING SERVICES ........................................................................................................ 21
SPECIAL CLEANING SERVICES ...................................................................................................................... 21
WINDOW CLEANING ..................................................................................................................................... 21
RECYCLING PROGRAM ................................................................................................................................. 22
CARTON DISPOSAL ..................................................................................................................................... 22
70 York Street Tenant Handbook i
March 18, 2010