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Collateral examples

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11<br />

Copy/Tone of voice<br />

Headlines<br />

These work on a simple construct; talking about the candidate’s<br />

personal attributes in the context of RBS and the skills they bring<br />

from their personal life (please see <strong>examples</strong>).<br />

e.g. Relationship Manager with a strong set of banking skills.<br />

And vocal chords.<br />

Secondary headings<br />

Job title, salary and location – it's as simple as that.<br />

Tone of voice<br />

What we're saying is every bit as important as how we say it.<br />

We should use language that reflects the attitude and values of our<br />

organisation and speak directly to our candidates about the things<br />

that are important to them as individual. Copy should be short and<br />

concentrate on the individuals needs and where we can take them<br />

- rather than go into a lot of detail about the roles themselves – this<br />

detail can be found on the website www.jobs.rbs.com (where the<br />

call to action in recruitment collateral drives the candidate).<br />

For any group of people to be effective, its individual members<br />

need to feel that their achievements are recognised and rewarded,<br />

and that their voices are heard. So we look for any way we can to<br />

acknowledge the importance of individuals within the wider context<br />

of our organisation.

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