Sustainability Report, Download - Via Wines

Product Responsibility dimension
The fourth category of the social
dimension refers to all processes related
our products, such as health and
safety, labeling, customer satisfaction,
communication, and marketing, etc.
Customer Health and Safety
The products made by our winery
comply with all legal requirements
established in Chile and our destination
markets. Furthermore, our labels
display the true alcohol level determined
in the Analysis Reports prepared
by recognized entities authorized for
such purposes, including Servicios
Terroir (Humbser & Humbser).
Similarly, we strictly manage the
quality of our products, from harvest
and/or reception of the grapes to the
shipping and marketing of the finished
product.
No breaches of the law have been registered
during this reporting period.
Labeling
Our labels comply with the requirements
of law in Chile and in the countries
to which we export. No breaches
of regulation have been registered
during the period reported.
Customer Satisfaction
The Customer Service unit conducts an
annual survey of all of our customers
to determine their degree of satisfaction
with the service provided. The
members of the Sales and Marketing
management areas continuously visit
our customers around the world,
during which time they also research
feedback in this area.
Marketing Communications
Our internal and external communications
are based on the principles established
by our organization and must
be real, objective, and not misleading.
During the period reported we have not
received sanctions for noncompliance
with legal regulations in force in Chile
or abroad, nor have we received complaints
related to the leakage of personal
data of our customers or violations
of the private life of individuals.
As indicated, in matters of communication,
we adhere to the Code of Advertising
Ethics for members of Vinos
de Chile A.G. We also adhere to the
Code of Advertising Ethics developed
by the Council of Self-Regulation and
Advertising Ethics (CONAR).
It is important to note that during the
period reported we have not been
fined for the supply and consumption
of our products by the governmental
consumer protection agency SERNAC
(National Consumer Service), or any
other regulatory entity.
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