Installation Instructions - Global Learning Center

Print Me First 

Go! Res 4.x Installation Document 

http://go.worldspan.com 

I. Pre-Installation Checklist Completion .................................................................................... 5 

II. Conventions for Mouse Clicking Instructions....................................................................... 5 

III. Installing Go! Res 4.x Customer LAN on Windows XP ..................................................... 5 

(Service pack 1 must be installed) .................................................................................................. 5 

A. The Network Environment ................................................................................................. 5 

1. Attaching Workstations to the Network ..................................................................................... 5 

2. Configuring the Network Environment ...................................................................................... 5 

3. Logging on to the Network......................................................................................................... 6 

4. Creating User Accounts ............................................................................................................. 6 

5. Naming the Workstations ........................................................................................................... 7 

6. Local Network Configuration..................................................................................................... 7 

7. Connect to the Internet................................................................................................................ 7 

B. The Go! Res Environment................................................................................................... 7 

1. Making All Files Visible............................................................................................................. 7 

2. Configure Go! Res Browser Environment.................................................................................. 8 

C. Configuring Go! Res 4.x on Windows XP........................................................................... 10 

1. Preliminary Steps for existing users: (New users skip to part 2. Logging into Go! Res)....... 10 

2. Logging into Go! Res.............................................................................................................. 10 

3. Using the Office Manager to configure Login ID’s and assign DA’s .................................... 10 

4. Using “Manage Host Connections” to assign or reassign DA’s............................................. 11 

a. Assigning DA’s........................................................................................................................ 11 

b. Reassigning DA’s ..................................................................................................................... 11 

5. Using “Host Print Manager Configuration” to assign printers to a PC or a Print Server....... 12 

a. Current Printer Port Information (for existing Go! Res via the Internet installations Only!).. 12 

b. Hibernation Mode OFF in Windows ....................................................................................... 12 

c. COM port settings for HPM.................................................................................................... 12 

d. Configuring Printers using Host Print Manager Configuration (HPM).................................. 13 

IMPORTANT: Please Read! ........................................................................................................ 14 

e. Windows Printer Cleanup Steps: (for existing Go! Res via the Internet installations............. 14 

transitioning to Go! Res 4.x UCI Only!)....................................................................................... 14 

D. Printer Cabling: ................................................................................................................. 14 

1. Printer Cable Acquisition.......................................................................................................... 14 

2. Serial Printer Cable Pinning (Please read and refer to drawings a, b and c below!) ................ 14 

a. Standard Serial Printer Cable 1 (see note) ............................................................................ 15 

b. Pigtail Cable 2....................................................................................................................... 15 

c. 9 to 25 Pin Serial Printer Cable 3...................................................................................... 16 

3. Printer Preparation: ................................................................................................................... 16 

4. COM (Serial) Port Attachment:................................................................................................ 16 

5. LPT (Parallel) Port Attachment: ............................................................................................... 16 

E. Setting Up the TI 885 as an Itinerary Printer or Ticket Printer ................................... 16

1. Default the Printer’s Settings.................................................................................................... 16 

2. Connecting Printer to PC ......................................................................................................... 17 

3. Verifying/Changing the Printer Configuration Settings ................................................... 17 

4. Adjusting Top Of Form ............................................................................................................ 19 

5. Adjust The First Print Line ....................................................................................................... 19 

F. Setting Up the TI 895 as an Itinerary Printer or Ticket Printer.................................... 19 



3. Verifying/Changing the Printer Configuration Settings ........................................................... 20 



G. Setting Up the Unimark Sprite As A Ticket Printer ...................................................... 22 

H. Setting up the TI 810 as an Itinerary / Ticket (Canada) Printer................................... 23 

I. Setting up the Genicom 1600 as an ATB Printer ............................................................. 23 

1. Configuring the 1600 printer: ................................................................................................... 24 

J. Genicom 930 installation and configuration......................................................................... 25 

These instructions are the same for TI and Okidata models with the same menu panel. ........ 25 

1. Entering the menu:................................................................................................................... 25 

2. Physical Printer Setup.............................................................................................................. 25 

3. Connect Power & Set Configuration: ...................................................................................... 26 

Customers going from Dedicated to Go! Res 4.0 UCI (Dedicated or Via the Internet),.............. 26 

should have no changes to make here........................................................................................... 26 

K. Configuring the DataSouth A3300 Printer (Canada).................................................... 28 

1. Configuration:.......................................................................................................................... 28 

2. Alignment Instructions............................................................................................................. 28 

L. Installing the Epson 680 Printer (Mexico, Latin America & Canada) ............................. 29 

1. Overview:................................................................................................................................. 29 

Epson 32k Serial Card (model C82307).................................................................................... 30 

M. Controlling Host Printing................................................................................................. 31 

1. Workstation/Host Printer Address Association: ............................................................... 31 

N. Mainframe Database Updates: ......................................................................................... 32 

1. EZ OPTIONS.................................................................................................................... 32 

2. Host Printer CAP .............................................................................................................. 33 

3. Pocket Itinerary Settings – Genicom 1600 Printer ........................................................... 33 

• Ticket and Invoice Number Tables................................................................................... 33 

• E-Pricing Accesses............................................................................................................ 33 

O. Viewing Printer Queue Status:......................................................................................... 34 

P. Starting and stopping printer queues (YSTR/YSTP) for FAIL Status:....................... 35 

Q. Host Printing Errors: .......................................................................................................36 

R. HPM – Host Print Manager (more information):......................................................... 36 

S. Manage Host Connections (more information): ............................................................ 36 

T. Accounting System File Settings (Back Office Accounting setup for Go! Res)........... 37 

1. Logair.DAT File Location (Go! Res setup).............................................................................. 37 

2. Logair.DAT Delimiter Character (all Accounting Systems) .................................................... 37 

U. Drive Host Documents....................................................................................................... 38 

IV. Installing Go! Res 4.x Customer LAN on Windows 2000................................................. 39 

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A. The Network Environment ............................................................................................... 39 

1. Attaching the Workstations to the Network.............................................................................. 39 

2. Configuring the Network Environment .................................................................................... 39 

3. Logging on to the Network....................................................................................................... 40 

4. Creating User Accounts ........................................................................................................... 40 

5. Naming the Workstations ......................................................................................................... 40 

6. Local Network Configuration................................................................................................... 40 

7. Connect to the Internet.............................................................................................................. 41 

B. The Go! Res Environment................................................................................................. 41 

1. Making ALL Files Visible....................................................................................................... 41 

2. Configure Go! Res Browser Environment................................................................................ 42 

C. Configuring Go! Res 4.x on Windows 2000........................................................................ 44 

1. Preliminary Steps for existing users: (New users skip to part 2. Logging into Go! Res)....... 44 

2. Logging into Go! Res.............................................................................................................. 44 

3. Using the Office Manager to configure Login ID’s and assign DA’s .................................... 44 

4. Using “Manage Host Connections” to assign or reassign DA’s.............................................. 45 

a. Assigning DA’s........................................................................................................................ 45 

b. Reassigning DA’s ..................................................................................................................... 45 

5. Using “Host Print Manager Configuration” to assign printers to a PC or a Print Server........ 46 

a. Current Printer Port Information (for existing Go! Res via the Internet installations Only!).. 46 

b. Hibernation Mode OFF in Windows ....................................................................................... 46 

c. COM port settings for HPM..................................................................................................... 46 

d. Configuring Printers using Host Print Manager Configuration (HPM).................................. 47 

IMPORTANT: Please Read! ........................................................................................................ 47 

e. Windows Printer Cleanup Steps (for existing Go! Res via the Internet installations.............. 47 

transitioning to Go! Res 4.x UCI Only!)....................................................................................... 47 

D. Printer Cabling: ................................................................................................................. 48 

1. Printer Cable Acquisition.......................................................................................................... 48 

2. Serial Printer Cable Pinning (Please read and refer to drawings a, b and c below!) ................ 48 

a. Standard Serial Printer Cable 1 (see note) ............................................................................. 49 

b. Pigtail Cable 2........................................................................................................................ 49 

c. 9 to 25 Pin Serial Printer Cable 3...................................................................................... 49 

3. Printer Preparation: ................................................................................................................... 49 

4. COM (Serial) Port Attachment:................................................................................................ 49 

5. LPT (Parallel) Port Attachment: ............................................................................................... 49 

E. Setting Up the TI 885 as an Itinerary Printer or Ticket Printer ................................... 50 






F. Setting Up the TI 895 as an Itinerary Printer or Ticket Printer.................................... 53 





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G. Setting Up the Unimark Sprite As A Ticket Printer ..................................................... 56 

H. Setting up the TI 810 as an Itinerary / Ticket (Canada) Printer................................... 56 

I. Setting up the Genicom 1600 as an ATB Printer ............................................................. 57 

1. Configuring the 1600 printer: ................................................................................................... 57 

J. Genicom 930 installation and configuration......................................................................... 58 

These instructions are the same for TI and Okidata models with the same menu panel. ........ 58 

1. Physical Printer Setup............................................................................................................... 58 

2. Connect Power & Set Configuration: ...................................................................................... 59 

Customers going from Dedicated to Go! Res 4.0 UCI (Dedicated or Via the Internet),.............. 59 

should have no changes to make here........................................................................................... 59 

K. Configuring the DataSouth A3300 Printer..................................................................... 61 

1. Configuration:.......................................................................................................................... 61 

2. Alignment Instructions............................................................................................................. 61 

L. Installing the Epson 680 Ticket Printer (Mexico, Latin America & Canada).................. 62 

1. Overview:................................................................................................................................. 62 

Epson 32k Serial Card (model C82307).................................................................................... 63 

M. Controlling Host Printing................................................................................................. 64 

1. Workstation/Host Printer Address Association: ...................................................................... 64 

N. Mainframe Database Updates: ...................................................................................... 65 

1. EZ OPTIONS.......................................................................................................................... 65 

2. Host Printer CAP ................................................................................................................... 66 

3. Pocket Itinerary Settings – Genicom 1600 Printer ................................................................ 66 

• Ticket and Invoice Number Tables................................................................................... 66 

• E-Pricing Accesses............................................................................................................ 66 

O. Viewing Printer Queue Status:...................................................................................... 67 

P. Starting and stopping printer queues (YSTR/YSTP) for FAIL Status:..................... 68 

Q. Host Printing Errors: .....................................................................................................69 

R. HPM – Host Print Manager (more information):........................................................ 69 

S. Manage Host Connections (more information): ........................................................... 69 

T. Accounting System File Settings (Back Office Accounting setup for Go! Res)........... 70 

1. Logair.DAT File Location (Go! Res setup).............................................................................. 70 

2. Logair.DAT Delimiter Character (all Accounting Systems) .................................................... 70 

U. Drive Host Documents...................................................................................................... 71 

V. Post-installation/Pre-Startup Checklist ............................................................................... 72 

A. Local Area Network Information..................................................................................... 72 

B. Setup of the Workstations Serving Host Printers ........................................................... 72 

C. Mainframe Database Tables ............................................................................................. 72 

D. Accounting System............................................................................................................. 72 

E. Functioning of Go! Res ...................................................................................................... 72 

Version 12/10/2003 

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I. Pre-Installation Checklist Completion 

Before beginning the installation, complete the Pre-Installation Checklist, located in the document Getting 

Started with Go! via the Internet/Customer Local Area Network. All checklist items must be complete, and 

successfully fulfilled before installation can begin, to ensure a proper, successful, fully planned installation. 

II. Conventions for Mouse Clicking Instructions 

• Left and Right clicks assume the mouse is configured with the left button as the primary button, and the 

right click as the secondary button. This is the default mouse button configuration. 

• “Choose” or “click” in these directions refers to a left button mouse click. A right click will be identified as 

such. 

• A left button click or double left click (for icons) opens the item. 

• A right button click displays a Menu to choose from. 

III. Installing Go! Res 4.x Customer LAN on Windows XP 

(Service pack 1 must be installed) 

A. The Network Environment 

1. Attaching Workstations to the Network 

• Unbox and assemble the workstations at each desktop. 

• Plug in each workstation to power, but do not power up the units at this time. 

• Attach the workstations to the network using CAT 5 patch cables. For a basic network using direct 

patching follow step A, Basic Network/Direct Patching directions below. For an office installation 

when wired by a certified cable vendor (in-wall cabling with wall jacks) use step B, Wiring by a 

Certified Cable Vendor below. 

a. Basic Network/Direct Patching 

At each workstation locate the Ethernet Adapter card jack on the rear of the workstation and insert 

one end of the patch cable. 

1. Taking the other end of the cable, locate an open Ethernet port on the hub or router and insert. 

2. Repeat this process one at a time for each workstation on the network. 

b. Wiring by a Certified Cable Vendor 



1. Taking the other end of the cable, locate the CAT 5 wall mount jack (or floor plug) near the 

desk and insert it into the jack. 

2. Note the number the cable vendor has labeled on the jack housing, this will reference the 

patch panel connection in the back room. 

3. Take another patch cable and go to the central area where the CAT 5 patch panel and router or 

hub is located. 

4. At the patch panel find the jack numbered to match the jack noted at the workstation. Insert 


5. Taking the other end of the cable, locate an open Ethernet port on the hub or router and insert. 

Repeat this process one at a time for each workstation on the network. 

2. Configuring the Network Environment 

1. Obtain the workstations’ naming convention to be used, as decided by the agency. The Computer 

Name for each workstation must be unique. 

2. Obtain the network’s Workgroup Name, used at all workstations. 

3. Obtain the User Name and Password for each workstation/User. This name must be different than 

the computer’s name (XP does not allow the user name to be the same as the computer name and 

doesn’t allow computer names to begin with numbers), and should be based on the name of the 

individual most likely to occupy this workstation. If a password is not used, leave the password 

field blank. 

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Note: Since a user name is only used by Windows to distinguish users, and their personal 

preferences, use of a password is not required. Worldspan recommends only using a password if 

sensitive information is being stored on the workstation. This avoids problems with forgotten 

passwords, and inability to access a particular user’s documents and settings. 

3. Every user needs to have an account type of Computer Administrator, in order to have full 

functionality for installation of the Go! Res product. See the Go! via the Internet/LAN 

Reference document, Go! Res and Windows XP interaction section, for an explanation of why 

users need to be Computer Administrators, and the problems lesser users (Limited Users) will 

experience with Go! Res. 

4. The Network Administrator, Owner or Office Manager should document all Computer Names, 

User Names and Passwords (if used) and keep them in a safe place. 

5. Power on each workstation one at a time and fully complete the instructions below before moving 

on to the next workstation. 

6. The instructions will walk you through the configuration as if it is the first time you have turned 

on the workstation in Windows XP (as if it is new or just loaded with the new software). It will 

also lead you to check fields you may have already completed in the first time log on process. This 

is to make sure it is all correct as well as to bring a previously owned workstation to the proper 

screens to fill out. If this is a used workstation you will need the administrator User and Password 

to log onto the workstation successfully, configure it and create your own User. 

3. Logging on to the Network 

1. For a new or just upgraded workstation, the first screen is owner information. Fill in and click 

, and continue with the steps in this section, Logging on to the Network. 

2. Used workstations will get the Log On screen. Click the icon of a User Name, which has 

administrator rights. Type the Password (if used), then click the Next button (right arrow on a 

green button). Go to the next section “Creating User Accounts”. 

3. Fill in the Computer Name, and password (if used), click 

4. Update the Date and Time screen and click 

5. Choose Typical Settings and click 

6. Choose “No, computer is on a Network with no Domain”, and type in the Workgroup name you 

chose for your network earlier in that field, click 

7. Workstation restarts automatically. 

8. At the next screen choose “Local area network (LAN)”. The other choice “DSL/Cable 

connection”, it is not correct because this is a Network not a single user. Click 

9. This screen shows the IP addressing. Complete it with the information provided by the ISP. 

• If DHCP is used, check both boxes at the top of each column and click . 

• If static addresses are used, fill in the address information for each type and click 

10. Select No to register now and click 

11. Type in the User Name and click , click and the workstation reboots. 

12. If the “Getting Started” screen appears, uncheck the box for “Show this screen at startup” and 

click 

13. Go to the next section, Creating User Accounts. 

4. Creating User Accounts 

1. Right click on click on properties click Classic Start Menu, click OK. 

2. Click (on the task bar), click Settings, click Control Panel, and click User Accounts. This 

displays the User Accounts dialog: 

3. If the user account for this workstation is listed and all settings are correct, then exit and go to the 

next section, Naming the Workstations. 

4. If the user account for this workstation is present, and settings need to be changed, then access it 

change the settings, then go to the next section, naming the workstations. 

5. If the user account for this computer is not present, and needs to be created, then click on Create a 

New Account. 

6. Type in the User Name and click 

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7. Make sure Computer Administrator is chosen and click . This returns you to the 

“Pick an account to change” screen. By default, new accounts do not have passwords. See the note 

below concerning use of passwords. 





8. If you want a password for this new User account follow the steps below. If not, exit to the 

Desktop and go to the next section, Naming the Workstations. 

• Click once on the account now. 

• Choose Create Password. 

• Fill in the Password fields and click . 

• Exit to the Desktop and go to the next section, Naming the workstation. 

5. Naming the Workstations 

1. Right click the My Computer icon on the Windows XP desktop, and choose Properties, which 

displays the System Properties dialog box. 

2. Click the Computer Name tab. 

3. Check to see that the Computer Name and Workgroup are correct. If correct go to step 5. If not 

correct change the name by typing the correct Computer Name, and using the Network 

Identification Wizard to type the correct workgroup name. 

4. If changes were made: 

• Click and exit to the Desktop 

• Reboot the computer for the changes to take effect. 

5. If no changes were made 

• Click to exit System Properties and return to the Windows XP desktop. 

6. Local Network Configuration 

1. Click go to and choose Control Panel. 

2. Click on Network Internet Connection. 

3. Choose Network Connections (located at the lower right). 

4. Right click on Local Area Connection and click on Properties. 

5. Double click on Internet Protocol (TCP/IP).At the General Tab Verify that the DHCP or Static 

Address information is the same as the information provided by the DSL Vendor: 

• If the information from the DSL/Cable vendor is incorrect change it accordingly in all fields. 

• If Wins servers need to be added click , choose the Wins tab and add them. 

• If anything was changed click as many times as needed then exit to the Desktop. 

• If the information was correct, click and exit to the Desktop. 

6. Click , click , and choose . 

7. When the workstation reboots, log on as your new User and go to the next section, Connect to the 

Internet. 

7. Connect to the Internet 

1. No configuration is needed here for XP. 

2. Double click the Internet Explorer icon on desktop. 

3. Internet Explorer will open and your browser page should be active. Go to the next section, the 

Go! Res Environment. 

B. The Go! Res Environment 

1. Making All Files Visible 

• Most Go! Res files are on C:\Documents and Settings\(user name)\Application Data\Worldspan. 

Personal Macro, Office Macro, and Personal Links directories are under the Worldspan folder. 

• The location of the Script Pro server is stored in C:\Windows\Wkstn.ini. 

• Some tweaking of file settings is necessary to see all the files. 

• Open Windows Explorer 

1. Click Program >Accessories > Windows Explorer 

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2. Select Tools/Folder Options from the Windows Explorer menu, then the View Tab. 

3. Show hidden files and folders is selected 

• click yes on Warning. 

4. Hide file extensions for known file types is unselected. 

5. Hide protected operated system files is unselected. 

6. Click and exit Windows Explorer. 

• Showing all the files is necessary for troubleshooting purposes. 

2. Configure Go! Res Browser Environment 

1. With the browser open, click once in the Address box to highlight the text. Now type 

http://go.worldspan.com 

2. If you get the box for “In the future don’t show Warning”, check it and click 

3. If this is the first time Go! Res has ever been accessed from this workstation, The Rules and 

Registration page for Go! appears. Otherwise, the Go! Login page appears. 

4. Click on Tools/Internet Options from the Browser’s menu bar and make the following settings: 

a. General Tab 

1) Select the General tab. 

2) In the History section, select 0 (zero) for Days to keep pages in history. 

3) Also click Clear History. 

4) To ensure Internet Explorer properly checks for new pages, press the Settings button in the 

Temporary Internet Files section. 

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5) Select the radio button Every time you start Internet Explorer. 

6) For Amount of disk space to use, move indicator to 60 Mb. 

7) Click OK. 

b. Content Tab 

1) Select the Content tab. 

2) Click the AutoComplete button. 

3) In the Use AutoComplete section, ensure all the settings are unchecked. 

4) Click OK. 

c. Advanced Tab 

1) Select the Advanced tab. 

2) Uncheck Automatically check for Internet Explorer updates in the “Browsing” section. 

3) Uncheck Empty Temporary Internet Files folder when browser is closed (IE6) 

4) Click OK, which closes the Internet Options dialog. 

d. Add Full Screen Icon to Toolbar 

1) Select the View menu. 

2) Click on Toolbars, then customize. 

3) A dialog box with two lists of icons (available and current) will display. 

4) Select the Full Screen icon from the available list. 

5) Click the Add button to move it to the current list. 

6) Click Close 

e. Add the Menu to the Full Screen Toolbar 

1) Once the Full Screen icon is added, follow the instructions below to add Internet Explorer 

(IE) menu items to the full screen browser toolbar. This avoids the need to go back to the 

regular screen browser to view the IE menu. 

2) Right click any where in the blank areas of the Full Screen icon bar at the top of the 

screen. 

3) Select Menu Bar 

f. Browser Automatic Settings 

The following browser settings are made automatically upon the startup of Go! Res after the 

second login. No action is required, these settings are provided for reference only: 

1) Sets the following sites in the Trusted Sites zones: 

• https://*.wspan.com 

• https://*.worldspan.com 

• http://*.wspan.com 

• http://*.worldspan.com 

(Note: if adding these sites manually, it is necessary that the “Require server verification 

(https://) for all sites in this zone” setting be unchecked, in order to add the http:// sites.) 

2) Sets the Trusted Sites zone to Custom security. The security level for the trusted Sites is 

low, but with the following changes: 

a. “Download unsigned Active X controls” set to Enable (from Prompt). 

b. “Initialize and script Active X controls not marked as safe” set to Enable (from 

Prompt). 

3) Checks for the existence of the Microsoft Virtual Machine, downloads and installs it if 

necessary. 

4) Forces the browser into full-screen mode after logging into the product. 

5) Allows clicking the X at the top-right of the screen to exit the product. 

6) When the settings have been made, click , click , and choose 

. 

7) Log back on with your Windows XP User and Password if needed. 

8) Continue with Section C. Installing Go! Res 

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C. Configuring Go! Res 4.x on Windows XP 

Go! Res 4.x on Windows XP Preliminaries: 

• Download one workstation at a time. 

• Use Host Print Manager Configuration (HPM) only after all workstations are downloaded. 

• Login as an Administrator for the initial download of each computer and for HPM configuration. 

• Dedicated sites converting to Go! Res 4.x Customer LAN need to perform the preliminary steps 

below. 

1. Preliminary Steps for existing users: (New users skip to part 2. Logging into Go! Res) 

1. Close Host Print Manager (HPM) on every workstation on which it is running. 

2. On the task bar (normally at the bottom of the screen), right click on HPM and choose Close 

3. Close Filter Agent (or Ejournal) if present: On the Windows task bar, right click on the Filter Agent 

(or Ejournal) Icon and choose Close (or Exit) 

4. Deinstall any existing Worldspan Application or Client: Click Start, click on Control Panel 

5. Double click the Add or Remove Programs icon 

6. Choose any and all Worldspan Applications or Clients on the PC and remove them. 

Note: If you have more than one Worldspan program installed you will need to do this process on 

each Worldspan program installed. 

2. Logging into Go! Res 

• Ensure that you download Go! Res to one workstation at a time, that you are an Administrator on 

the computer and using the Office Manager Login in Go! Res for first time configuration. 

1. Open your Browser: Click Start and then click the Internet Explorer icon 

2. In the Address bar type: http://go.worldspan.com/ and click on the green Go arrow to the right 

Note: You will be prompted that Go! Res is downloading, answer Yes to any Security prompts and please 

wait until you come to the Res screen. 

3. Login to Go! Res with the Office Manager Login ID and Password provided to you by Worldspan 

4. The computer will now download Go! Res 

5. Click Yes to any dialog boxes that popup (Security Information, etc) 

6. You are now in Go! Res. Continue to section 3. Using the Office Manager…… 

3. Using the Office Manager to configure Login ID’s and assign DA’s 

Office Manager Notes: 

• Be sure to create and/or assign GateKeepers (printer controllers) first. The first four DA’s 

automatically assigned will be the GateKeepers and have YSTR/YSTP control on all printers and 

interfaces. 

• All Login ID’s created with these steps will have a default password of “wspan”. The first time they 

login they will be prompted to change the wspan password to a password of their choice. 

• If an agent should lose or forget their password. The Office Manager can login, go to the Office 

Manager menu, choose the user/Login ID with the drop down box mentioned in step 4, and use the 

Reset Password button to default it back to the “wspan” password. 

1. In Go! Res on the black Tool Bar towards the top, click Tools 

2. The Tools panel will show up on the right, now click the Office Manager link 

Note: Please be patient here, it will take 20 seconds to a minute for the Office Manager to display due to 

servers it must contact. Do not click on other buttons or reclick Office Manager as you wait. 

3. Once Office Manager displays you will see your own Login ID information appear 

4. For prebuilt Logins use the drop down box located above the left/right arrows to choose the Login ID 

you’d like to assign and skip to step 7. To build new Logins and assign them continue with step 5. 

5. To assign others in your office Login ID’s and passwords click on the New button towards the bottom 

6. You are in the login panel for a new user. Type in the first and last name of an agent. 

7. Now click on the Authorities tab 

8. Enter the Res sign in of the agent without the BSI$ (i.e. 1234xx/gs) 

9. Assign a unique employee number to each agent. The Office Manager is 000, you’d most likely 

number subsequent users 001, 002, etc as you add them 

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10. Enter the employee’s email address 

11. Check the Access: box (this is mandatory to assign a DA and other rights (scripting, editing, etc) 

12. Check any other applicable boxes, scripting and macros for all. Manager and Editor as needed. 

13. When completed with all fill in boxes and options, click on the Submit button 

14. Click Yes to the Submit Preferences dialog box that appears 

Note: Again be patient here. The information must be uploaded to the servers. 

15. The Office Manager refreshes and displays the newly created Login ID 

Note: Larger offices may want to select the New button at this point and continue adding or modifying 

settings for Login ID’s. Then use Section 4. Manage Host Connections to assign the rest of the 

DA’s once GateKeepers are assigned, rather than continually repeating steps 16,17 & 18. Smaller 

offices can use steps 16,17 & 18 and continue onto Section 5 Host Print Manager Configuration 

when completed. 

16. To assign this user a DA, click on the Assign Host Connection button 

17. Click OK to Host connection updated. Please wait while it updates! 

18. You are now back at step 3 in this Section. You may continue adding or editing agent Logins and 

assigning DA’s or continue with the Section 5. Host Print Manager Configuration when completed 

4. Using “Manage Host Connections” to assign or reassign DA’s 

a. Assigning DA’s 


2. The Tools panel will show up on the right, now click the Manage Host Connections link 

Note: Please be patient here, it will take a little while for Manage Host Connections to display. 

3. Find a GateKeeper’s Login ID and click the arrow next to No Connection 

Please Wait…. 

4. Select one of the first four connection id’s listed and click the Update link 


5. After a pause the screen returns showing the connection assigned 

6. Repeat steps 3 and 4 for all four of your GateKeepers 

7. To associate all other users at once: click on the Assign Available Connections button 


8. Once the screen returns showing all users assigned a Host Connection ID you may click on Close 

b. Reassigning DA’s 

Note: These steps may be used if the GateKeepers were incorrectly assigned or change. 

They may be also used to assign a specified DA to a user. 

The steps assume all DA’s have been previously assigned. 




3. Find the Login ID you’d like to change and click the arrow next to it’s current Host connection ID 


4. Choose the No Connection selection at the top of the list and click the Update link 


5. After a pause the screen returns showing No Connection for that user 

6. Now repeat steps 3, 4 & 5 for the Login that has the DA you want to assign 

7. Once both users show No Connection you can use Part a. steps 3, 4 & 5 of this Section to assign 

these users the correct DA’s. 

Note: For EGW(Enterprise Gateway) alpha/beta sites only. The old GCID’s workstation name 

(wk0xxx etc) might appear along with the new MHC id’s as in the example below. Ignore old 

GCID data when making associations. As a result Office Manager’s Assign Next Available 

Connection will not work. You must use the Manage Host Connections link to assign these. 

Page 11 of 73 12/11/2003

5. Using “Host Print Manager Configuration” to assign printers to a PC or a Print Server 

Note: The following steps are for existing Go! Res via the Internet installations. New installations can 

skip to part b (Hibernation Mode) of this Section. 

a. Current Printer Port Information (for existing Go! Res via the Internet installations Only!) 

Gather the current printer port information from each PC currently configured to run 

printers on Go! Res via the Internet to prepare for Host Print Manager Configuration. 

1. Click Start, click Control Panel and double click Printers and Faxes 

2. Right click on a Go! Res printer that is currently configured, a gray drop down menu will appear 

3. Click on Properties, then click on the Ports tab 

4. Record the port type and number (i.e. COM1, COM2, etc) and the printer type Ticket, Invoice, etc) 

5. Change the COM or LPT selection (check) to FILE and click OK. This will preserve your current 

GRVI port setup in case you need to fallback, yet free the port control for Worldspan HPM. 

Note: Step 5 must be completed to allow Worldspan Host Print Manager (HPM) to operate correctly! 

6. Repeat the above steps for all Host printers, on all PC’s they are configured on. Exit when finished. 

b. Hibernation Mode OFF in Windows 

1. At all workstations with printers attached, turn off hibernation mode. 

2. Click Start, click Control Panel and double click Power Options 

3. At the Power Schemes tab displayed, set all three drop down options to Never 

4. Now click on the Hibernate tab and uncheck Enable Hibernation 

5. Click the OK button and exit the Control Panel 

c. COM port settings for HPM 

1. Ensure Com ports settings are set as follows for all workstations with printers attached 

2. Click Start, Control Panel and double click Administrative Tools 

3. Double click Computer Management and click on Device manager under System Tools 

4. Click the + in front of Ports (COM & LPT) 

5. Double click on each COM port you will use on this PC and select the Port Settings tab 

6. Change the settings to match the panel below… 9600, 8, None, 1 and Hardware 

7. Click on the Advanced tab and uncheck Use FIFO…., Click OK and click OK again 

8. Finish steps 5 through 8 for all other COM ports to be used on this PC and complete these steps 

for all PC’s running Host Printers before continuing with part d, this Section, Configuring HPM 

12/11/2003 Page 12 of 73

. 

d. Configuring Printers using Host Print Manager Configuration (HPM) 

1. Log into Go! Res. Access the printer configuration program after logging into Go! Res by clicking 

Tools (on black toolbar, toward the top of the screen) and choosing Host Print Manager Configuration 

Please wait…. 

2. Answer Yes to: Host Print Manager is not installed. Do you want to install Host Print Manager at this 

time and click the Continue button. 

3. At the question, “Do you access Go! Res via a modem that issues an audible dialing sequence rather 

than using DSL, cable modem or direct connection”, select Yes or No depending on connection type. 

Note: This may take seconds or minutes depending on your connection speed… Please wait… 

(This download questioning will only appear the first time you run HPM Configuration on a PC) 

Note: Very important!! While processing the screens in HPM Configuration (i.e. Displaying or saving 

pages) be sure it is finished with the current action. Simply move the mouse cursor to the top 

bar to see if the hourglass has expired, it always displays there if still processing. The hourglass 

has been known to not always display in the window body and continuing before the hour 

glass expires could cause serious problems with the config process. 

4. The Host Print Manager Configuration panel should now display. 

5. In the upper right hand corner, use the drop down box (arrow) and choose Expand All to reveal the 

type of devices by name that are available. The red not (or no) symbols Ø on each device type mean 

they are not currently configured and indicate they are available to configure to this PC or the next one 

you choose for your agency. 

6. Click the printer or interface device by name you’d like to configure to this PC (i.e. ATB, Itinerary, 

TAIRS, Hardcopy, etc) in the menu tree displayed to the left 

7. Click the Configure button in the right pane, and click Yes to any dialog dialog boxes that may appear 

• For printers under Port Selection, click the serial or parallel radio button based on how the printer 

will be attached or based on the information gathered earlier in Part 1(for previous GRVI users). 

Note: Ticket printers in the USA may only be attached via a serial (COM port) connection. 

• For printers under Configuration Settings, select the port number (COM1, COM2, LPT1, etc) and 

ensure other settings are correct (the defaults are the normal choice with these directions). 

• Note: If choosing Epson 680 pro, click the radio button for Line Feeds. 

• For printers under Description Box, select the type of Worldspan approved printer this is or 

choose “other” for non-listed types of printers. 

Page 13 of 73 12/11/2003

• For Interface:TAIRS or FastClip select the default path (recommended), which should be 

C:\Wspan\Hostprt (correct it to read this if not the default) or choose another path. 

Note: Very Important! If a path other than the default path is chosen, you must note it and use it when 

configuring Accounting (Tairs) or Fastclip. The directions assume you’ve used the default path. 

8. Click on the Save button once all printers/interfaces are configured for this PC 

9. Click Exit on the black toolbar when finished configuring print devices 

10. Logoff Worldspan, exit the Browser and Restart your computer. 

11. When the computer reboots, HPM should launch and both the HPM and Filter Agent icons should be 

visible in the tray on your Windows Task Bar. 

12. At this point, the agency should be in contact their Worldspan representative for further training in Go! 

Res and setting up its features. These features include macros, screen color and font preferences, 

Custom Links, and Scripts. 

13. Windows and Go! Res configuration for workstation sessions is complete. Continue with the rest of 

the document before going live in your office. 

Note: Proceed to physical hookup and configuration of the printers for each PC beginning with Section 

D below. DO NOT login to Go! Res and try to print until the physical printer hookup and 

configuration is completed for all printers and interfaces. 

IMPORTANT: Please Read! 

e. Windows Printer Cleanup Steps: (for existing Go! Res via the Internet installations 

transitioning to Go! Res 4.x UCI Only!) 

Complete these steps Only after the entire setup has been finished. If everything has been completed 

for setup and there seems to be a problem printing, then be sure to complete this step. Occasionally 

leaving the previous port configuration in Windows has caused problems printing. 

1. Click Start, click Control Panel and double click Printers and Faxes 

2. Right click on a Go! Res printer (Ticket, Itinerary, Hardcopy) that was previously configured 

3. A gray drop down menu will appear, click on Delete, then click on the Yes button. 

4. Repeat the above steps for all Host printers previously configured for all PC’s they were configured on. 

5. Exit when finished. 

D. Printer Cabling: 

1. Printer Cable Acquisition 

• Parallel cables are used to connect itinerary and hardcopy (but not ticket) printers to the hosting 

workstations. Standard parallel printer cables in lengths up to 20 feet can be purchased in 

prefabricated lengths at a variety of computer stores and other retail outlets that carry computer 

equipment. Use Standard Parallel cables ONLY not the Bi-directional Parallel cables that are also 

sold. 

• Serial cables must be used to connect ticket printers to the hosting workstations, and can also be 

used to connect itinerary and hardcopy printers, if sufficient serial ports are available. Serial 

printer cables must be fabricated per the following instructions, or provide by Worldspan or a 

vendor approved by Worldspan. These cables are not available for purchase over the counter at 

any retailer. Cables used by existing Worldspan customers on Worldspan for Windows v4.2 or 

above, or any previous version of Go! Res may be reused with this installation. 

2. Serial Printer Cable Pinning (Please read and refer to drawings a, b and c below!) 

This section outlines the pin out of the cable referred to in installation instructions for the 

Genicom1600, TI810, TI885, Unimark Sprite, and A3300/3302 printers. This pin configuration is 

necessary to successfully connect from the serial port of a Go! via the Internet workstation. 

Three cable pin outs are provided below: 

12/11/2003 Page 14 of 73

• Cable 1 is a standard 25 to 25 pin serial printer cable for Worldspan Hardware Gateway (4.11) 

Agencies. 

• Cable 2 is an adapter used to convert a 25pin cable to a 9 pin cable. This cable attached to cable 1 

will create cable 3. 

• Cable 3 is a standard 9 to 25 pin serial printer cable for Worldspan Software Gateway (4.2) 

Agencies. 

Note: Cable 3 is the one required for Go! Res via the Internet printer connection, either as actual 

Cable 3, or fabricated from Cable 1 + the Cable 2 Pigtail Adapter. 

• If the agency is already using cable 3, then it is ready for use as is. 

• If the agency is using cable 1, then create cable 3 by either of the following methods listed below, 

or discard any existing cable, and use a new cable 3. 

• For new installations, no previous Worldspan installation or cables present, use cable 3. 

Cable 3 can be built from cable 1 two ways: 

• Building the cable 2 pigtail adapter, and using with existing cable 1, or 

• From cable 1, by replacing the 25-pin female end with a 9-pin female end, and repining it 

accordingly. 

Notes: 

• The color coding is only “suggested” as a standard, any color wire could be used as long as the 

same pin to pin connection is made from end to end of the cable. 

• The 9 to 25 pin Pigtail adapter is NOT the same cable or pin out as a TRAMS Pigtail adapter. 

a. Standard Serial Printer Cable 1 (see note) 

PC End 

Printer End 

25 Pin Female 25 Pin Male 

2 Red 3 

7 Black 7 

6 Purple 20 

5 Yellow 11 

3 pins jumpered 

at the male or 

printer end. 

6 

8 

9 

Note: Pinning for Cable 1 should not be necessary for a Go! via the Internet installation. Details 

are provided in order to verify the pinning on a cable, which is suspected to be a “Cable 1”. 

b. Pigtail Cable 2 

PC End 

Cable Printer End 


3 Red 2 

5 Black 7 

6 Purple 6 

8 Yellow 5 

Page 15 of 73 12/11/2003

c. 9 to 25 Pin Serial Printer Cable 3 

PC End 

Printer End 


3 Red 3 

5 Black 7 

6 Purple 20 

8 Yellow 11 



printer end. 

6 

8 

9 

3. Printer Preparation: 

1. Plug in the printer power cord to an outlet and to the printer. 

2. Power on the printer and load stock. 

4. COM (Serial) Port Attachment: 

1. Attach the large end of the cable provided to the back of the printer in the upper of the two 25 PIN 

ports. 

2. Attach the smaller end to an open COM port on the back of the workstation. 

3. If there are 2 COM Ports, Note the port name: COM1 = (A) or COM2 = (B). 

5. LPT (Parallel) Port Attachment: 

1. Attach the pinned end of the cable to the parallel port on the back of the workstation. 

2. Attach the slotted end of the cable to the port on the back of the printer. 

E. Setting Up the TI 885 as an Itinerary Printer or Ticket Printer 

1. Default the Printer’s Settings 

Note: do not skip this step. It returns the printer to the original factory default settings, and ensures 

that you are starting from a “clean slate” when making the configuration settings described below. 

Skipping this step will result in unexpected behavior of the printer. 

1. Plug in the printer power cord. 

2. Power on the printer and load paper or stock. 

3. Open Panel (small door on right hand, front top side). Place the "Print Features” dial in the "Host” 

position. 

4. Press Menu+Accept+Change simultaneously (the printer should emit a beep). 

This defaults the printer configuration to a known starting point. 

5. Return the print features dial to the setting required for the stock type being used. See table 3 

12/11/2003 Page 16 of 73

Table 3 - Dial Setting Stock Type 

A = 3.25" Cardboard Type ATB Stock. (Burster Enabled) 

B = 7" (TAT) Transitional Ticket Stock 

C = 3.5" Boarding Pass Stock. (Burster Enabled) 

D = 11" LLI/Hardcopy 

E = 14" LLI/Hardcopy 

F = 12" Hardcopy 

2. Connecting Printer to PC 

1. Attach the large end of the serial cable to the back of the printer in the port next to the power cord. 

If parallel cable being used (not a ticket printer), attach larger end of the cable to the port opposite the 

power cord on the back. 

(** NOTE: If setting up as Ticket Printer. Refer to step 7. Parallel connection is NOT supported 

when printer is to be used for ticketing!) 

2. If setting up as a ticket printer, attach the smaller end to an open COM port on the back of the 

workstation pc (ticket printers must be connected to Serial Ports). If setting up as any other type of 

printer (itinerary, hardcopy) attach the smaller end to either an open COM or LPT port, depending on 

the type of cable, serial to a com port, parallel to an LPT port. 

3. Note the port name cabled to: COM1 = (A) or COM2 = (B), or LPT1 to be used in a later step. 

3. Verifying/Changing the Printer Configuration Settings 

1. Open Panel (small door on right hand, front top side)- Ensure that the Print Features Dial is set to 

position D for Itinerary Printer (common) or position A for an ATB1 ticket printer. 

2. Press: Command 

3. Press: Menu 

4. Press: Accept. NOTE: The defaulted printer config line will be printed. 

Default Position D (Itin) - 11 inch Stock = 14; 28; 32; 41; 81; 84; 85; 9B 

The correct settings for Windows 2000 and XP would be one of the below: 

Serial = 14; 28; 32; 41; 81; 84; 85; 97; 9B - (ITN) D/E dial position 

Serial = 14; 28; 32; 41; 81; 84; 85; 91; 92; 97; 9B (ATB) A dial Position 

Parallel = 17; 28; 32; 41; 81; 84; 85; 97; 9B - (ITN) D/E dial position 

Since the default settings (as printed) are different from the proper settings for parallel, changes to the 

settings are necessary to be performed in steps 5-7 below for itinerary printers run parallel. 

Page 17 of 73 12/11/2003

Note: Although the default is slightly different when used in position A as an ATB1 ticket printer, the same 

changes noted below will still have to be done, for parallel use. 

In order to make the necessary changes follow the steps below: 

5. Press Change: it will print COMM MODE = 14-ON. If this is a serial printer, skip the next 

step and proceed with the directions. For a parallel printer complete the next step and 

continue. 

6. Parallel Printer ONLY) Press Change repeatedly until COMM MODE = 17-ON prints, 

then press Accept. 

7. Press Normal, then press Command, then Normal, then Command and then Normal. This 

will permanently save the changes we have made. 

Table 4. Configuration Codes & What They Control : 

These are technical explanations of each configuration code and what they control. They are not steps to be 

performed, only informational for configuration and troubleshooting. 

Communication Mode 

13-Full Duplex Modem 

14-Serial Mode-Direct Connection-Pin 11 On For Ready 

15-Serial Mode-Direct Connection-Pin 11 Off For Ready 

16-Current Loop 

17-Parallel Mode (Menu LED Illuminated)* This Is Only Valid for Itinerary Printers 

18-Communications Controller Interface (if installed) 

Baud Rate 

21-110 BPS 

22-200 BPS 

23-300 BPS 

25-1200 BPS 

26-2400 BPS 

27-4800 BPS 

28-9600 BPS 

2A-19200 BPS 

Parity 

31-7/1/Odd/No 

32-7/1/Even/No 

35-7/1/Odd/Yes 

36-7/1/Even/Yes 

37-7/1/Mark/No 

38-7/1/Space/No 

39-8/0/Not Used/No 

3A-8/1/Odd/Yes 

3B-8/1/Even/Yes 

National Language Character Sets 

41-United States 

42-France 

43-United Kingdom 

44-Germany/Austria 

45-Sweden/Finland 

46-Denmark/Norway 

47-Spain/Latin America 

48-Switzerland 

49-Canadian French 

Miscellaneous 

81-Execute Escape Sequences 

82-Enables OCR 

83-Send DC1 when READY;DC3 when BUSY 

84-LF/CR On Receipt Of Linefeed 

12/11/2003 Page 18 of 73

85-LF/CR On Receipt Of Carriage Return*This Should Be OFF for GVI, On for UCI 

86-Strip Out Nulls 

87-Print All Control Characters 

8A-Enable BUSY on pin 20(DTR) of RS-232 connector 

8B-Do CR after LF, VT, DC2 

8C-Enable vertical raster graphics 

91-Controls Burster 

92-Controls Coupon Counter 

93-Doublestrike (Only Works In Dial Positions B/D/E/F) 

94-Controls Coupon Counter Alarm 

95-Controls Tear Off Delay (Increases To 20 Seconds) 

96-Controls Formfeed When Tear Off Is Pressed 

97-Pseudo Codes In Effect 

99-Enable Horizontal Raster Graphics 

9A-SO Selects Expanded Print For One Line 

9B-Controls Power Up Online 

9C-Select 256 Byte Input Buffer 

9E-Clears Receive Buffer When Paper Out Is Indicated 

4. Adjusting Top Of Form 

1. Press Command button 

2. Press FORM FEED button once 

Adjust stock as necessary using the form align up or down buttons 

18 Presses = One Character 

24 Presses = one Line 

3. Press FORM FEED once 

4. Press Normal Command Normal. To save settings 

5. Adjust The First Print Line 

1. Press Command 

2. Press TEAROFF once 





4. Press Normal Command Normal 

After all steps have been complete, the Normal light will turn on, and the Command and Menu lights will turn off. 

Table 3 above defines all the dial settings and Table 4 defines configuration codes for the TI885 printer. The same 

instructions and changes above, would apply when connected to a PC running Win2000 or XP. 

F. Setting Up the TI 895 as an Itinerary Printer or Ticket Printer 







3. Open Panel (small door on right hand, front top side). Place the "Print Features” 

dial in the "Host” position 



Page 19 of 73 12/11/2003

5. Return the print features dial to the setting required for the stock type being 

used. 

Table 5: Dial Setting Stock Type Table 

A = 3.25" Cardboard Type ATB Stock. (Burster 

Enabled) 


















1. Open Panel (small door on right hand, front top side)- Ensure that the Print Features Dial is 

set to position D for Itinerary Printer (common) or position A for an ATB1 ticket printer. 








Parallel= 17; 28; 32; 41; 81; 84; 85; 97; 9B - (ITN) D/E dial position 

12/11/2003 Page 20 of 73




changes noted below will still have to be done, for serial or parallel use. 


5. Press Change: it will print COMM MODE = 14-ON. If this is a serial printer, skip the next step 

and proceed with the directions. For a parallel printer complete the next step and continue. 

6. (Parallel Printer ONLY) Press Change repeatedly until COMM MODE = 17-ON prints, then 

press Accept. 

7. Press Normal, then press Command, then Normal, then Command and then Normal. This will 

permanently save the changes we have made.. 

Table 6. Configuration Codes & What They Control : 





17-Parallel Mode (Menu LED Illuminated )* This Is Only Valid for Itin Printers 

Baud Rate 

25-1200 BPS 

26-2400 BPS 

27-4800 BPS 

28-9600 BPS 

2A-19200 BPS 

Parity 

31-7/1/Odd/No 









National Language 


42-France 








Miscellaneous 

82-Auto OCR-A On Line Q, Columns 26-46 

83-Send DC1 When READY, DC3 When BUSY 


85-LF/CR On Receipt Of Carriage Return* This Should Be Off for GVI, On for UCI 


8A-Enable Busy On Pin 20(DTR) Of RS-232 Connector 


92-Controls Coupon Counter * This Is Disabled If Stacker II Is Installed 

Page 21 of 73 12/11/2003


94-Bar Code Support 

If 94 Is ON, The Printer Initially Assumes That A Bar Code Reader Is 

Present. After Trying To Communicate With The Reader For 4 Seconds And 

Nothing Occurs-The Printer Then Assumes No Reader Is Present 


96-Drops The Stock On Park 


98/99-Print Head Movement (See Table Below) 

Table 

98 99 Function On Formfeed 

Off Off Printhead Retains Current Position 

Off On Printhead Moves To The Far Left 

On Off Printhead Moves To The Center 

On On Printhead Moves To The Far Right 


9C-256 Byte Buffer If On-Full Buffer If Off 


9F-Enable Formatter 




















G. Setting Up the Unimark Sprite As A Ticket Printer 

1. Customer should follow Unimark’s manual for hardware assembly. 

2. Have available a blank, formatted, 3.5 inch, 1.44Mb. diskette. 

3. Put a blank diskette in your computer 

4. Download and run this file (i.e. UnimarkSpriteUCI.exe ) This file is located on the Go! Toolkit. You 

can find this information at: 

http://globallearningcenter.wspan.com/gomerge/secure/webhelp/unimark/default.htm 

follow steps 1 through 4 for downloading the file for the printer. There are also instructions and diagrams 

for loading stock in the printer at this site. 

NOTE: When this file is run, it will extract the necessary files to the blank diskette. 

5. Place the diskette in your Unimark Sprite printer 

6. Boot the Unimark Sprite printer with the diskette inserted. 

12/11/2003 Page 22 of 73

The Unimark Sprite is now ready for printing with Go! Res. 

(***Note: See Section III if running Windows XP , Section IV if running Windows 2000.) 

H. Setting up the TI 810 as an Itinerary / Ticket (Canada) Printer 

1. Pencil switch (or DIP switch) settings 2,3,7 are ON (closed), everything else is OFF (open). The 

switch settings are just below the form length dial.. 

2. The form length dial needs to be set to applicable paper length. (Typically 11 for standard itinerary 

stock), but can be adjusted per the type of stock used. For instance, the dial can be changed to 7 

for 7 inch TAT stock used in Canada. Use the table below for common stock types and the 

appropriate dial setting. 

3. TI 810 Dial Settings, Common Stock Type Table 

7 = 7" (TAT) Transitional Ticket Stock 12= 12" Hardcopy 

3.5= 3.5" Boarding Pass Stock 14= 14" LLI/Hardcopy 

11= 11" LLI/Hardcopy 

I. Setting up the Genicom 1600 as an ATB Printer 

Page 23 of 73 12/11/2003

1. Configuring the 1600 printer: 

1. At the front of the printer, press the Ready/Wait button on the panel until Ready light turns off. 

The LCD panel will read Waiting/Idle and the Check Display light will be flashing. 

2. Press the Menu button. Press the Next button until ‘Menu Setup’ is displayed on the panel. Press 

the select button. 

3. Press the Next button until ‘SETUP INTERFACE’ is displayed. Press the Select button. 

‘INTERFACE INPUT PORT’ will display. Press Select. 

4. Press the Next button until ‘INPUT PORT 25 PIN RS-232’ is displayed. Press Select. ‘INPUT 

PORT 25 PIN RS-232 BUFFER SIZE’ will display, press Select. 

5. Press the Next button until’ BUFFER SIZE 256’ displays and press Select. Press Next, ‘25 PIN 

RS-232 BAUD RATE’ displays. Press Select. 

6. Press Next until ‘BAUD RATE 9600’ shows and press Select. Press Next, ‘25 PIN RS-232 DATA 

BITS’ displays, press Select. Press Next to ‘DATA BITS 8’ displays and then press Select. 

7. Press the Next button until ‘25 PIN RS-232 PARITY’ displays, press Select. Press next until 

‘PARITY NONE’ displays and press Select. 

8. Press the Next button until‘25 PIN RS-232 DC1/DC3’ displays, press Select. Press Next to 

‘DC1/DC3 OFF’ and Press Select. 

9. Press the Next button until ‘25 PIN RS-232 PIN 11’ displays, press Select. Press Next to ‘PIN 11 

ON’ and press Select. 

10. Press the Next button until ‘25 PIN RS-232 DTR’ displays, press Select. Press Next to ‘DTR 

HIGH ALWAYS’ and press Select. 

11. Press the Menu button until ‘SETUP INTERFACE’ displays. Press Next until ‘SETUP MISC’ 

displays and press Select. 

12. Press Next until ‘MISC AUTO LF on CR’ displays and press Select. Press Next to ‘Yes’ and press 

Select. 

13. Press Next until ‘MISC AUTO CR on LF’ displays and press Select. Press Next to ‘No’ and press 

Select. 

14. Press Menu until ‘Save to disk’ displays. Press Next To ‘Yes’ and press Select. 

15. Wait until it finishes saving and MENU SETUP displays on the LCD panel, then press the 

Ready/Wait button so the Ready light comes on. 

12/11/2003 Page 24 of 73

J. Genicom 930 installation and configuration 

These instructions are the same for TI and Okidata models with the same menu panel. 

1. Entering the menu: 

The Configuration Menu is accessed by pressing and holding the "Shift" button, then pressing the "SEL/Menu" 

button. 

2. Physical Printer Setup 

Installing the Ribbon: 

1. Open carriage compartment cover. 

2. Slide the printhead contrast control lever toward the front of the printer. 

3. Place the back of the ribbon on printhead assemble (as shown below). 

4. Turn the ribbon advance knob clockwise while pressing down on the front of the ribbon. Turning the 

advance knob will ensure the knob will align properly on the keyed drive shaft. The ribbon should snap 

into place. 

5. Adjust the darkest of the print by moving the contrast forward. 

Select Paper Paths: 

Select paper path and insert paper. 

Tractor Feed Adjustment: 

1. Adjust the left tractor feed to set the start of print. The lock is released when placed in the up position. 

2. Adjust the right tractor feed to hold the paper tight. 

Communications: 

Connect Communication Cable (serial or Parallel but not both). 

Page 25 of 73 12/11/2003

3. Connect Power & Set Configuration: 

Note: Customers going from GVI to Go! Res 4.0 UCI have a change to make here. Auto LF 

must be set to YES. 

Customers going from Dedicated to Go! Res 4.0 UCI (Dedicated or Via the Internet), 

should have no changes to make here. 

Menu select mode: 

1. Press and hold the SHIFT button, then press the MENU/SEL button to enter the configuration mode. 

The SEL light goes out and the MENU will light. 

2. The buttons take on the commands written below each button (GROUP, ITEM, SET, PRINT). 

3. Press the PRINT button to print the present configuration. 

If the configuration needs changing: 

1. Press the GROUP button to move to the desired group. 

2. Press the ITEM button to move to the item within the group. 

3. Press the SET button to change the setting. When the desired setting is printed, press the Group 

or ITEM button to move to the next change. Press and hold the SHIFT button, when press the 

MENU button to SAVE the CHANGES. 

Below (or on the next page if these instructions are printed out), is an example of the configuration 

printout and the correct settings for Go! Res 4.0 UCI 

12/11/2003 Page 26 of 73

Page 27 of 73 12/11/2003

K. Configuring the DataSouth A3300 Printer (Canada) 

DataSouth Documax A3300 (Configuration Setup) 

1. Configuration: 

A unique benefit of this printer is its ability to store the feature settings for commonly used applications in what 

is called a Profile. The Datasouth printers are being shipped with 7 preprogrammed WORLDSPAN Profiles 

(stored in the printer's non-volatile memory). A Profile is loaded with a few keystrokes. 

1. Power printer on. 

2. Select Profile from list below to match the installation .Press PROFILE several time until correct 

PROFILE name is displayed on LCD. 

List of Profiles: 

PROFILE #1: 7TKT Ticket stock that has a 3.5 inch header, followed by the 3.5 inch ticket. For 

example, BSP Canada. 

PROFILE #2: 3TKT Ticket stock that is 3.5 inches long. For example, the Canada E-Ticket. 

PROFILE #3: 11 ITIN Any 11 inch itinerary stock. 

PROFILE #4: DWN LINE Any 11 inch itinerary stock used with an itinerary printer installed as an STP 

Downline printer. 

PROFILE #5: SATA TKT The Canadian Sata stock. 

PROFILE #6: 7TKT MX Ticket printer set for BSP Mexico. 


Loading the printer 

1. Press the On/Off Line key to place the printer on line. 

2. Load paper into the main tractors. 

3. Press the Load key to load forms. 

4. Press the On/Off Line key to go back on line. 

5. Adjust Tear Off (see instruction below). 

2. Alignment Instructions 

Tear Off Adjustment 

In a demand document application, the form will be advanced to a tear off position when a document is printed. 

When the forms are in this position, the last printed form may be removed by pulling the perforation against the 

tear edge of the cover. 

If the perforation does not come to rest at the tear edge, the tear off distance may be adjusted as follows: 

1. Press the "Tear Off" key. The form should move up to the current tear location. 

2. Using the key "Up Arrow" and/or "Down Arrow" key, move the paper until the perforation is located at 

the desired tear off position. 

3. Press the "Tear Off" key. The form will return to the current print position. 

4. This adjustment affects the tear distance feature and is automatically saved in memory for the current 

profile and will be applied when forms are reloaded. 

12/11/2003 Page 28 of 73

Run Self Test 

1. Open the Keypad Door to access the Setup Menu. 

2. Press the Feature (up arrow) key once. The LCD will show"Run Self Test". 

3. Press the Enter key to start the self test. The display will alternate as follows: and "Enter" 

to Stop. 

4. To stop the self test, press the Enter key or close the Keypad door. 

Print Profile Settings 

1. Make certain 20 column or wider paper is loaded in the printer. 

2. Press the On/Off Line key to take printer off line. 

3. Before entering Setup Mode, press the Profile key until it displays the profile you wish to print. 

4. Open the Keypad door and use the Next Menu key to go to Menu 9. The display will read: M9 

Diagnostics 

5. Press the Feature (down arrow) key until the display reads: 

6. Press the enter key. The printer will print a listing of the profile feature settings. 

7. Close the Keypad Door to exit the Setup Mode. 

8. Press the On/Off Line key to return to normal operation. 

. 

L. Installing the Epson 680 Printer (Mexico, Latin America & Canada) 

1. Overview: 

The Epson LQ 680 Pro printer is a desktop model printer used with OPTAT stock in Mexico and Latin 

America as a Worldspan ticket printer. It is currently being considered for use with types of ticket stock in 

the Canadian market. The printer will come preconfigured from your authorized distributor recommended 

by your Worldspan representative. Do not attach the printer using a parallel cable if you wish to use this 

printer as a Worldspan printer. The printer does have a parallel port, but will only configure and function 

via serial cable on Worldspan. A serial card will come installed in the printer from the recommended 

distributor. The printer should be attached using the serial cable outlined in this document and attach to the 

serial expansion card in the back of the printer. 

Page 29 of 73 12/11/2003

2. Installation: 

1. Unbox the printer and follow the instructions included for removing the packaging tape from the chassis 

and other assemblies on the printer. 

2. Seat the plastic paper guide into the front of the printer and install the ribbon cartridge using the instruction 

manual that came with the printer. 

3. Attach the serial cable from the pc that will be running HPM to drive this printer for Worldspan ticket 

printing. 

4. Check the settings on the serial card pencil/dip switches per the table below for accuracy. 

5. Plug the power cable into an AC outlet or power strip. 

6. Load the ticket stock into the trackers at the rear of the printer. 

7. Power on the printer using the On/Off button on the lower right on the front of the printer. 

8. You have now completed the physical installation of the printer. 

3. Additional information: 

1. Serial interface adapter card pencil switch settings. 

Epson 32k Serial Card (model C82307) 

a. With card installed, facing the rear of the printer: On= towards the number, Off= away from the number. 

b. So from left to right: 6=On 5=Off 4=On 3=On 2=Off 1=Off 

c. or another way to look at it from left to right facing the rear of the printer: up, down, up, up, down, down 

2. As mentioned above the printer will come preconfigured for Worldspan serial printing. It is however 

important to mention again the one change noted in HPM Configuration for this printer. The radio button 

for Line Feeds must be set in HPM configuration for this printer. 

3. Cabling: The serial cable to attach this printer to the pc running HPM is identical to the serial cables used 

for all other printers for Go! Res 4.x and is the same cable documented in the printer cabling section. 

12/11/2003 Page 30 of 73

M. Controlling Host Printing 

Go! Res version 4.0 provides a new universal communication infrastructure (UCI) that utilizes HPM (Host Print 

Manager). HPM enhances the printing of Host documents while UCI provides dedicated DA (Device 

Addresses) for Go! Res Login IDs. The new release establishes use of dedicated printer DAs (Device 

Addresses) that will allow more printer functionality and streamlines the use of the shared printing queues. 

1. Workstation/Host Printer Address Association: 

The printer queue DA for each of the ticket, itinerary, and hardcopy printers’ display in the Air Table. 

Enter 4G in the Go! Res Screen to display the Air Table and view the printer association. It will be 

necessary to ‘move down” to view the associated printers. Example of printer association shown 

below: 

If no printer association is displayed when 4G entry is made, it will be necessary to associate the Go! 

Res Login DAs to the Printer DAs in the Printer Association Template. Updating the Template for 

each of the printer types will be required. Printer Association is necessary to ensure that the Printers 

are setup to drive host documents for each of the associated Login DAs of all your agents. An FA 

duty code is required to do the following updates: 

o 4G#ME (E-ticket Documentation Distribution) 

o 4G#MS (Ticket – Split Documentation) 

o 4G#MK (Ticket – Non-Split Documentation) 

o 4G#ML (Itinerary) 

It is important to know when using the template, you may remove a printer and all associated 

CRT/DAs by typing DELETE directly over the printer DA displayed if not valid. If you need to 

remove a CRT/DA, it is only required to type X at the end of the CRT/DA that you wish to remove. 

You must tab to the end of the mask. When all correct information has been entered in the template, 

tab to “Enter here when complete (” and hit enter. This will update the Printer Association table in 

your agency AIR Table. Enter 4G to confirm the update has been accepted. Additional help provided 

in the Help section of the product. 

Page 31 of 73 12/11/2003

Above is an example of a printer association template. 

The appropriate information requested in this template is as follows: 

Ticket Type: 

H1= ATB Ticket with Boarding Pass attached to each coupon 

F1 = Ticket only 

A1 = Ticket with Boarding Pass Trailer attached or Tat stock (Canada, EMEA and 

Latin America) 

Ptr : Printer DA (Device Address, example: of DA 741803 

IATA: ARC approved IATA assigned to the location, 7 Digits 

CRTs: All Go! Res Login DAs assigned, be sure to put the gatekeepers in the first CRT 

positions. This will allow the gatekeepers the YSTP/YSTR functionality needed. 

In addition, the AIR tables of any other locations that sends host documents to this location (such as 

other branches or 24-hour services) need updated with the address of this location assigned Printer DA, 

replacing this location’s printer DAs if different than previously associated. 

N. Mainframe Database Updates: 

For successful host printing, the AIR table must contain the following updates. 

1. EZ OPTIONS 

EZ options settings are shown in the AIR Table (4G to display Air Table). 

WORLDSPAN PRODUCT DEVELOPMENT 

ATLANTA GA 30339 

IATA....99 04621 PSEUDO.......271 ARSO...... 

SATO..N/A AUTO VAL.....NO COMP SEG SELL..NO 

INTERFACE LVL..N/A BP TRAILER...NO DUAL USER......NO 

BP PRINTER...NO COMMERCIAL.....NO 

EZ OPTIONS..... L N TELEX........NO APRVD E-TKT....NO 

LADDER.........N/A AMTRAK TKTG..YES TRAINING.......NO 

BP PTR EXCEPT..N/A ISO CODE..... 

ARC REPORT.....NO CUR CODE. 

DAILY DOC LOG..NO 

MINI-LLI W/TKT.NO 

TD LOCATION..N/A CAR CURRENCY...USD 

TIME OUT......YES LANGUAGE....... 

DIAL PP AUTH.1.001 DIAL PP USED.000 ) 

12/11/2003 Page 32 of 73

An example of most standard EZ options used are shown below: 

Description of the options: T=ticket, L=Itinerary (without Dollar amounts), N=Invoice (with 

Dollar amount), P=Pocket, E=Electronic Ticketing, I=Interface and M=MCO. 

To update this field the agency must contact the Worldspan Help Desk. 

2. Host Printer CAP 

The CAP is displayed by entering a JZXMSG DQ (PRINTER DA). The CAP setting is in the 

example below as CAP-00N*100 for 1 Bin, no graphics for a ticket printer. However, the 

typically ATB setting is normally set to 003G for three bins (two for ticket stock, one for pocket 

itineraries, with graphics for icons used on pocket itineraries). Please reference c. Pocket Itinerary 

Settings in this section for Genicom 1600. The customer should contact Worldspan Help Desk 

Technical Support Center for an update for the printer setting on the day of install if this setting 

requires an update. Support Contact information on Page 30 of this document. 

Example : 

742803 HU8 STAT-Valid LAST- 203 MAX- 203 

AB-11JUL 1319 TX-11JUL 1319 Q-11JUL 1319 A/R A/R 

Q CAP-00N*100 COUNT ACT LOG LNIATA RSD 

0 RES/DIAG 0 Y N 000 

1 TKT/PKT/DIV 0 Y N 000 

2 BRD 0 Y N 000 

3 LLI OM 0 Y N 000 

4 0 Y N 000 

5 H/C1 0 Y Y 000 

6 H/C2 * 0 Y Y 000 

7 LLI TM 0 Y Y 000 

8 ETKT-PCC 0 Y Y 

000 

9 DIRMQ 0 Y Y 000 

3. Pocket Itinerary Settings – Genicom 1600 Printer 

1. The CAP field in the AIR table must be set to 003G, in order to print Pocket 

Itineraries. 

2. The EZ Options field must be updated to include P for Pocket Itinerary, if used. 

3. If these are not set correctly, contact the Worldspan Technical Support Center 

(TSC) to have set. 

• Ticket and Invoice Number Tables 

The ticket number table (4GS) for the ticket printer DA must be updated with the proper Stock 

Control Numbers (SCNs). 

The invoice number table (4GI) for the itinerary/invoice printer DA must be updated with the proper 

invoice numbers. For more information, please refer to Help or contact Worldspan Customer 

Assistance Center (816 891 5938) 

• E-Pricing Accesses 

Power Products must be activated for each workstation in order for the agents to be able to access. 

This is a billable item and is accomplished through activation inputs. 

• See INFO 4PLIACT for information on activation inputs. 

Page 33 of 73 12/11/2003

• See HELP 4PLIACT for specific inputs. 

Please contact your Worldspan representative regarding any issues regarding Power Products . 

O. Viewing Printer Queue Status: 

The customer may enter JZXMSG DQ (Printer DA) to view the status of the printer DA (Device 

Address). Example of entry: JZXMSG DQ 742803. The address in the upper left corner of the 

display (742803 in the example) is the Printer DA (Device Address) of the Host Printer. This print is 

in VALID status, meaning it is operational at this time. 

Example: 

742803 HU8 STAT-VALID LAST- 203 MAX- 203 





2 BRD 0 Y N 000 

3 LLI OM 0 Y N 000 

4 0 Y N 000 

5 H/C1 0 Y Y 000 

6 H/C2 * 0 Y Y 000 

7 LLI TM 0 Y Y 000 

8 ETKT-PCC 0 Y Y 000 

9 DIRMQ 0 Y Y 000 

Host Documents automatically drive to designated queue (0-9). Please refer to the table below for 

the queue number and the related host document description. The Count item shown is the number 

of host documents currently on queue to print. 

Queue Document 

0 Reservations/Diagnostic – contains test messages sent by support areas. 

1 Tickets/Pocket Itineraries/Divider Cards/Boarding Pass only documents. 

(Service fee MCO messages are sent to Queue1 of the printer, the same as a 

ticket message. If the issuance is for 2 tickets and 1 Service Fee MCO, there 

will be 3 messages sent to the printer queue.) 

2 Boarding pass: contains boarding pass message from a dedicated boarding pass entry. 

Not used with Go! via the Internet. 

3 Itinerary/invoices, in output message format. EZL, EZN, EZC inputs. 

Itinerary/Invoice documents and messages from World Dial Link, STP, or 

Commercial World locations. 

4 Not currently used. 

5 Hard copy 1 - contains Accounting System interface messages sent using an EZ 

entry), DDL and ARC copies. 

6 Hard Copy 2 - contains Telex, fax, and hard copy messages sent using JT, QTP, 

QTMI, QLP and print screen entries. 

7 Itinerary/Invoice teletype messages. Not used. 

8 Electronic ticket plain paper coupons 

12/11/2003 Page 34 of 73

P. Starting and stopping printer queues (YSTR/YSTP) for FAIL Status: 

The printer queues may FAIL causing the host printer to be non-functional. This may be related to 

a hardware failure or a break in the communication to the printer. In order to view the status of the 

host printer, enter JZXMSG DQ (Printer DA). Below is an example of a “failed” host printer queue. 

742803 HU8 STAT-FAIL LAST- 203 MAX- 203 





2 BRD 0 Y N 000 

3 LLI OM 0 Y N 000 

4 0 Y N 000 

5 H/C1 0 Y Y 000 

6 H/C2 * 0 Y Y 000 

7 LLI TM 0 Y Y 000 


000 

9 DIRMQ 0 Y Y 000 

With the release of Go! Res version 4.0, the YSTR/YSTP previously required at an agency to start 

and stop the flow of data to the Host printers will only be necessary when the printers are in a 

“FAIL” status (Information also provided in the Installation Document). Otherwise, the host 

printer remains active and available for printing of the host documents. 

As previously stated Go! Res version 4.0, YSTR (start) and YSTP (stop) inputs would only be 

required in he case of a “FAIL” status on the print queue. Worldspan recommends that at no less 

than two, but a maximum four Go RES logins, be provided with associated DAs to control the 

YSTR/YSTP function in the event of a print queue “fail” status. The selected Go! Res Login DAs 

shall be referred to as “gatekeepers” throughout this document. The four Login DAs/gatekeepers 

require configuration in the first four positions of the Printer Association template. The Printer 

Association template details provided are provided in the Installation Document and the Reference 

Document for your convenience. 

Please note that in the event of a Fail status, all that is required of the gatekeepers is to enter a 

YSTP, then a YSTR to re-initialize the printer queue. 

Having four gatekeepers increases the office’s flexibility, and makes it less dependent on any one 

workstation or agent It is very important to ensure identification of the gatekeepers to avoid any 

downtime due to possible Host printer queue failure. 

The Print server/ workstation with Host Printers attached must be operational during all normal 

business hours. The workstations where the printer is connected must be one of the first 

workstations turned on in the morning and last one turned off at night. If the Print 

server/workstation with Host Printers attached is not operational, the printer will not function. It 

is important to note that if a workstation is shutdown any attached Host printer will no longer 

print. 

It is not necessary for the printers to be attached to the gatekeeper workstation(s). 

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Q. Host Printing Errors: 

In the Troubleshooting section of this document is a table of errors, which may be produced by 

host printing, with the message text, and steps for resolving the error. Items in italics are variable 

data, unique to the particular occurrence of the error message. 

R. HPM – Host Print Manager (more information): 

Host Print Manager (HPM) application manages the host traffic and is not dependent on Go! Res 

presence on a workstation. HPM relies on configuration settings to correctly send Host documents to 

Host printers. These configuration settings are established in Host Print Manager Configuration 

(HPMConfig). The HPM Config activates on every workstation with a host printer attach and can be 

accessed by a user logged in to Go! Res from a link provided on Tools Menu. No special authority to 

access is required. 

Go! Res version 4.0, utilizes HPM and HPM Configuration to enhance the Host printer 

functionality not previously available for home users and removes the need for the YSTR/YSTP. 

Additional modifications to HPM Config: 

• Workstations hosting the printers (known as “printer workstations”) are not identified by their 

host connection address, as they are currently known. Instead, an identifier consisting of 

HPM, the location’s Customer Number, and a number will identify the workstations. The 

number will be 001 for the first printer workstation in an agency, 002 the second printer 

workstation, etc. 

• Agency users establish the host printer configuration settings. The HPM Configuration 

function will make it easier for agencies to recognize their host printers, and change necessary 

settings. Previously Worldspan used this program at dedicated sites only. It is now available 

for all GO! Res version 4.0 users and eliminates the use Windows based print program for 

Host Printing. 

• The Internet users will no longer use Go! Res Printer Configuration screen for selection of 

the Host Printers. Host Printers are configured the same as a dedicated and are not dependent 

on Windows Print Drivers. This allows the home user to print documents in the manner as a 

dedicated user. 

• HPM configuration link shall expand into a full screen to ensure all tool button are visible. 

An Exit button allows the user to exit the full screen page. 

S. Manage Host Connections (more information): 

A new function, Manage Host Connections, was developed. This function will only be available to 

Office Mangers. It is to display: 

• Supply of host connections 

• Current associated Go! Login IDs 

• Go! Login IDs currently without host connections 

• Current Host connections not assigned. 

Additionally, an Office Manager will be able to perform the following functions from Manage 

Host Connections: 

• Assign the next available host connection to each of the office’s login ID. 

• Assign a specific host connection to a selected login ID. 

• Swap specific host connections between agents. 

• Detach a host connection from a login ID. 

12/11/2003 Page 36 of 73

T. Accounting System File Settings (Back Office Accounting setup for Go! Res) 

This installation document will assume the agency location is already set up with the hardware, servers, and 

connections to properly operate the accounting system, which it uses. This document does not cover the 

initial installation and configuration of accounting systems, only the changes that are necessary to 

accommodate a transition to Go! Res UCI via the Internet/LAN. 

1. Logair.DAT File Location (Go! Res setup) 

The file Logair.DAT collects the individual TAIR messages generated by host ticketing transactions. 

The back office accounting system reads this file in order to get the financial data from ticketing 

transactions. The computer which has the logair.dat file on it was determined in Section C.- 5.- d. HPM 

Configuration. 

1. Determine PC housing the logair.dat file based on the one you configured it on in Section C.-5.-d. 

2. Go to the Windows Task Bar and click Start, then click on My Computer. 

3. Double click on C drive. 

4. Double click on the Wspan folder 

5. Right click on the HostPrt folder 

6. Click Sharing and Security… 

7. Click to check Share this folder on the network. 

8. Click OK. 

2. Logair.DAT Delimiter Character (all Accounting Systems) 

Traditionally, individual TAIR records in Logair.DAT are separated by a slash ( / ) character. With 

Go! Res UCI that stays the same. If you were previously configured for Go! Res Via the Internet the 

separator character was changed to an End Item ( # ) character. You will now have to change it back. 

It is necessary to change back office accounting systems, in particular TRAMS, to recognize the 

different separator character. 

To verify which character is used, display the Logair.DAT file in Notepad. To change, refer to the 

instructions for the version of TRAMS in use. 

a. TRAMS for DOS 

These settings are necessary for records which have / as the delimiter. Within TRAMS: 

1. Go to Utilities / Setup / Hardware 

2. ALT I to move the curser to the Interface Configurations 

3. Enter to highlight the CRS Res System 

4. F5 and select Worldspan then Enter to move to the PORT section 

5. F5 and select FILE then Enter to move to the SETTINGS section 

6. Type the exact path and file name of the TAIR location. 

C:\WSPAN\HOSTPRT\LOGAIR.DAT (if on this PC) 

or \\XXXX\HOSTPRT\LOGAIR.DAT (where XXXX=the computer name of the pc on the 

network that runs HPM and has the LOGAIR.DAT file. 

Note: DOS filenames are limited to 8 characters. 

7. Enter to move to the OPTIONS section 

8. If it displays -w=# , blank it out. The default for Trams is / when the field is blank. 

9. F9 to save settings 

b. TRAMS (for Windows): 

TRAMS is similar except that adjustments to these settings are made in the TRAMS/Download 

screen, before the actual download session (the settings are saved once the TRAMS/Download 

screen is closed): 

ALIAS = TRAMS [can vary] 

CRS = Worldspan Images to Disk 

Page 37 of 73 12/11/2003

Options = (the field should be blank), this is the option (blank field) which allows TRAMS to 

recognize the / separator character default for Worldspan. 

PNR FILE PATH = C:\WSPAN\HOSTPRT\LOGAIR.DAT (if on this PC) 

or 

Clicking on the PNR file path and locating the folder also confirms the link. Okay to read from a 

network drive by browsing...i.e. to….. 

\\XXXX\HOSTPRT\LOGAIR.DAT (where XXXX=the computer name of the pc on the 


Note: For additional information, or other Accounting Systems, contact your back office 

accounting system vendor. 

If you are using TRAMS, visit www.trams.com. Take the Download link, then the links for the 

Latest Manuals and Help Files. 

U. Drive Host Documents 

In order to verify the proper setup of host printers, and the necessary environment, drive at least: 

• A normal ticket 

• A conjunction ticket 

• An itinerary/invoice 

• A hardcopy (JT-type input) 

• An Interface Record (TAIR) 

Note: send actual documents, built from actual PNRs, do not rely on a simulation method like ZDIAG. 

Upon completion of successfully sending host documents, the installation is complete. Proceed to the Post 

Installation/Pre-Startup Checklist, to be sure the agency is ready to begin operations. 

Go! Via the Internet Windows 2000 Installation 

begins on the next page…… 

12/11/2003 Page 38 of 73

IV. Installing Go! Res 4.x Customer LAN on Windows 2000 

A. The Network Environment 

1. Attaching the Workstations to the Network 

• Unbox and assemble the workstations at each desktop. 

• Plug in each workstation to power, but do not power up the units at this time. 

• Attach the workstations to the network using CAT 5 patch cables. For a basic network using direct 

patching follow directions in section A below. For an office installation when wired by a certified 

cable vendor use directions in section B below. 

a. Basic Network/Direct Patching 



1. Taking the other end of the cable, locate an open Ethernet port on your hub or router and 

insert. 

2. Repeat this process one at a time for each workstation on your network. 

b. Wiring by a Certified Cable Vendor 



1. Taking the other end of the cable, locate the CAT 5 wall mount jack (or floor plug) near the 

desk and insert it into the jack. 

2. Note the number the cable vendor has labeled on the jack housing, this will reference the 

patch panel connection in the back room. 

3. Take another patch cable and go to the central area where the CAT 5 patch panel and router or 

hub. 

4. At the patch panel find the jack numbered to match the jack noted at the workstation. Insert 


5. Taking the other end of the cable, locate an open Ethernet port on the or router and insert. 

Repeat this process one at a time for each workstation on the network. 

2. Configuring the Network Environment 

1. Obtain the workstations’ naming convention to be used, as decided by the agency. The Computer 

Name for each workstation must be unique. 

2. Obtain the network’s Workgroup Name, used at all workstations. 

3. Obtain the User Name and Password for each workstation/User. This name must be different than 

the computer’s name, and should be based on the name of the individual most likely to occupy this 

workstation. If a password is not used, leave the password field blank. 





4. Every user needs to have an account type of Computer Administrator, in order to have full 

functionality for installation of the Go! Res product. See the Go! via the Internet/LAN 

Reference document, Go! Res and Windows 2000 interaction section, for an explanation of why 

users need to be Computer Administrators, and the problems lesser users (Limited Users) will 

experience with Go! Res. 

5. The Network Administrator, Owner or Office Manager should document all Computer Names, 

User Names and Passwords (if used) and keep them in a safe place. 

6. Power on each workstation one at a time and fully complete the instructions below before moving 

on to the next workstation. 

7. The instructions will walk you through the configuration as if it is the first time you have turned 

on the workstation in Windows 2000 (as if it is new or just loaded with the new software). It will 

also lead you to check fields that may have already completed in the first time log on process. This 

is to make sure it is all correct as well as to bring a previously owned workstation to the proper 

screens to fill out. If this is a used workstation you will need the administrator User and Password 

to log onto the workstation successfully, configure it and create your own User. 

Page 39 of 73 12/11/2003

3. Logging on to the Network 

1. For a new or just upgraded workstations first screen is owner information. Fill in and click 

2. Used workstations will get the Log On screen, they should log on with an administrator User and 

Password (if used), click and go to the next section “Creating User Accounts”. All others 

continue with this section. 

3. Fill in the Computer Name, and the password (if used), click 

4. Update the Date and Time screen and click 

5. Choose Typical Settings and click 

6. Choose No, computer is on a Network with no Domain, and type in the Workgroup name you 

chose for your network earlier. Click 

7. Workstation restarts automatically. 

8. The Network Connection Wizard appears, click 

9. Choose “Users must enter a user name and password to use this computer”, click , click 

 

10. The Log on screen appears. Enter the User name and Password (if used), click 

11. If the “Getting Started” screen appears, uncheck the box for “Show this screen at startup” and 

click 

12. Go to the next section, Creating User accounts. 

4. Creating User Accounts 

1. Click (on the task bar), choose , and click on Control Panel. 

2. Double click the icon “Users and Passwords”. This displays the User and passwords dialog. 

3. If the account for this workstation is already present, then go to the next section, Naming the 

Workstations. 

4. If the account for this workstation is not present, and needs to be added, then click 

5. Type in the User Name for this workstation. The other two fields are optional, click 

6. See the below note concerning use of passwords. If a password is desired, type a password, and 

click 

Note: Since a user name is only used by Windows 2000 to distinguish users, and their personal 




7. Either type a password and type it again to confirm, or leave blank for no password. Select Next> 

which produces the dialog for assigning this user to a group. 

9. For the account type, Choose Other and select “Administrators” from the list. See the Go! via 

the Internet/LAN Reference document, Go! Res and Windows 2000 interaction section, for an 

explanation of why users need to be a member of the Administrators group, and the problems 

lesser users (Power Users, Users) will experience with Go! Res. 

8. Click 

9. Click and go to the next section, Naming the Workstations. 

5. Naming the Workstations 

1. Right click on the My Computer icon on your Desktop. 

2. Click “Properties”, the System Properties window appears. 

3. Click on the tab for “Network Identification” and click . 

4. Be sure the Computer Name and workgroup for the computer are correct, change them if they are 

not. 

5. If changes were made, click . 

6. If no changes were made, . 

6. Local Network Configuration 

1. Right click the My Network Places icon. 

2. Click on “properties”, the Network Dialup and Connections window appears. 

3. Right click the Local Area Connection icon. 

4. Click on “Properties”, the Local Area Connection Properties window appears. 

5. Double click on Internet Protocol (TCP/IP). 

12/11/2003 Page 40 of 73

6. Verify that the DHCP or Static Address information is the same as the information provided by 

the DSL vendor: 

• If the information from your DSL/Cable vendor is incorrect, change it accordingly in all 

fields. 

• If Wins servers need to be added click , choose the Wins tab and add them. 

• If anything was changed click as many times as needed to exit to the Desktop. 

• If the information was correct, click , and exit to the Desktop. 

7. Close the open window, click , click , choose “Restart” 

8. When the workstation reboots, log on as your new User and go to the next section, Connect to the 

Internet. 

7. Connect to the Internet 

1. Double click the Internet Explorer icon. If the Internet Connection Wizard appears, continue with 

this section. If your browser opens and the Internet page appears, go to the next section, Connect 

to Go! Res. 

2. In the Wizard choose “I want to set up my Internet connection…. Local area network (LAN)”, 

click 

3. Choose “I connect through a…. (LAN)” and check “Use automatic configuration script, click 

 

4. Choose No, click and then click . Internet Explorer will open and your browser 

page should be active. Go to the next section, the Go! Res Environment. 

B. The Go! Res Environment 

1. Making ALL Files Visible 

Most Go! Res files are on C:\Documents and Settings\(user name)\Application Data\Worldspan. 

Personal Macro, Office Macro, and Personal Links directories are under the Worldspan folder. 

The location of the Script Pro server is stored in C:\WinNT\Wkstn.ini. 

1. Click ,,, Windows Explorer 

2. Select Tools/Folder Options from the Windows Explorer menu, then the View Tab. 

3. Show hidden files and folders is selected. 

4. Hide file extensions for known file types is unselected 

5. Hide protected operating systems files is unselected. 

• Showing all the files is necessary for troubleshooting purposes. 

Page 41 of 73 12/11/2003

2. Configure Go! Res Browser Environment 

1. With the browser open, click once in the Address box to highlight the text. Now type 

http://go.wspan.com 

2. If you get the box for “In the future don’t show Warning”, check it and click 

3. The Rules and Registration page for Go! appears. 

4. Click on Tools/Internet Options from the Browser’s menu bar and make the following settings: 

a. General Tab 

1) Select the General tab. 

2) In the History section, select 0 (zero) for Days to keep pages in history. 

3) Also click Clear History. 

4) To ensure Internet Explorer properly checks for new pages, press the Settings button in 

the Temporary Internet Files section. 

5) Select the radio button Every time you start Internet Explorer. 

6) For Amount of disk space to use, move indicator to 60 Mb. 

7) Click OK. 

b. Content Tab 

1) Select the Content tab. 

2) Click the AutoComplete button. 

3) In the Use AutoComplete section, ensure all the settings are unchecked. 

4) Click OK. 

c. Advanced Tab 

1) Select the Advanced tab. 

2) Uncheck Automatically check for Internet Explorer updates in the “Browsing” section. 

12/11/2003 Page 42 of 73

3) Uncheck Empty Temporary Internet Files folder when browser is closed (IE6) 

4) Click OK, which closes the Internet Options dialog. 

d. Add Full Screen Icon to Toolbar 

1) Select the View menu. 

2) Click on Toolbars, then customize. 

3) A dialog box with two lists of icons (available and current) will display. 

4) Select the Full Screen icon from the available list. 

5) Click the Add button to move it to the current list. 

6) Click Close 

e. Add the Menu to the Full Screen Toolbar 

Once the Full Screen icon is added, follow the instructions below to add Internet Explorer 

(IE) menu items to the full screen browser toolbar. This avoids the need to go back to the 

regular screen browser to view the IE menu. 

1) Be sure the browser is in full screen mode, click on the Full Screen icon if it is not. 

2) Right click any where in the blank areas of the Full Screen icon bar at the top of the 

screen. 

3) Select Menu Bar 

f. Browser Automatic Settings 

The following browser settings are made automatically upon the startup of Go! Res after the 

second login. No action is required, these settings are provided for reference only: 

1) Sets the following sites in the Trusted Sites zones: 

• https://*.wspan.com 

• https://*.worldspan.com 

• http://*.wspan.com 

• http://*.worldspan.com 

(Note: if adding these sites manually, it is necessary that the “Require server verification 

(https://) for all sites in this zone” setting be unchecked, in order to add the http:// sites.) 

2) Sets the Trusted Sites zone to Custom security. The security level for the trusted Sites is 

low, but with the following changes: 

a. “Download unsigned Active X controls” set to Enable (from Prompt). 

b. “Initialize and script Active X controls not marked as safe” set to Enable (from 

Prompt). 

3) Checks for the existence of the Microsoft Virtual Machine, downloads and installs it if 

necessary. 

4) Forces the browser into full-screen mode after logging into the product. 

5) Allows clicking the X at the top-right of the screen to exit the product. 

6) When the settings have been made, click , click , and choose 

. 

7) Log back on with your Windows 2000 User Name and Password. 

8) Continue with Section C. Installing Go! Res 

Page 43 of 73 12/11/2003

C. Configuring Go! Res 4.x on Windows 2000 

Go! Res 4.x on Windows 2000 Preliminaries: 

• Download one workstation at a time. 

• Use Host Print Manager Configuration (HPM) only after all workstations are downloaded. 

• Login as an Administrator for the initial download of each computer and for HPM configuration. 

• Dedicated sites converting to Go! Res 4.x Customer LAN need to perform the preliminary steps 

below. 

1. Preliminary Steps for existing users: (New users skip to part 2. Logging into Go! Res) 

1. Close Host Print Manager (HPM) on every workstation on which it is running. 

2. On the task bar (normally at the bottom of the screen), right click on HPM and choose Close 

3. Close Filter Agent (or Ejournal) if present: On the Windows task bar, right click on the Filter Agent 

(or Ejournal) Icon and choose Close (or Exit) 

4. Deinstall any existing Worldspan Application or Client: Click Start, highlight Settings and click on 

Control Panel 

5. Double click the Add/Remove Programs icon 

6. Choose any and all Worldspan Applications or Clients on the PC and remove them. 

Note: If you have more than one Worldspan program installed you will need to do this process on 

each Worldspan program installed. 

2. Logging into Go! Res 

• Ensure that you download Go! Res to one workstation at a time, that you are an Administrator on 

the computer and using the Office Manager Login in Go! Res for first time configuration. 

1. Open your Browser: On the windows Desktop, double click the Internet Explorer icon 

2. In the Address bar type: http://go.worldspan.com/ and click on the green Go arrow to the right 

Note: You will be prompted that Go! Res is downloading, answer Yes to any Security prompts and please 

wait until you come to the Res screen. 

3. Login to Go! Res with the Office Manager Login ID and Password provided to you by Worldspan 

4. The computer will now download Go! Res 

5. Click Yes to any dialog boxes that popup (Security Information, etc) 

6. You are now in Go! Res. Continue to section 3. Using the Office Manager…… 

3. Using the Office Manager to configure Login ID’s and assign DA’s 

Office Manager Notes: 

• Be sure to create and/or assign GateKeepers (printer controllers) first. The first four DA’s 

automatically assigned will be the GateKeepers and have YSTR/YSTP control on all printers and 

interfaces. 

• All Login ID’s created with these steps will have a default password of “wspan”. The first time they 

login they will be prompted to change the wspan password to a password of their choice. 

• If an agent should lose or forget their password. The Office Manager can login, go to the Office 

Manager menu, choose the user/Login ID with the drop down box mentioned in step 4, and use the 

Reset Password button to default it back to the “wspan” password. 

1. In Go! Res, on the black Tool Bar towards the top, click Tools 

2. The Tools panel will show up on the right, now click the Office Manager link 

Note: Please be patient here, it will take 20 seconds to a minute for the Office Manager to display due to 

servers it must contact. Do not click on other buttons or reclick Office Manager as you wait. 

3. Once Office Manager displays you will see your own Login ID information appear 

4. For prebuilt Logins use the drop down box located above the left/right arrows to choose the Login ID 

you’d like to assign and skip to step 7. To build new Logins and assign them continue with step 5. 

5. To assign others in your office Login ID’s and passwords click on the New button towards the bottom 

6. You are in the login panel for a new user. Type in the first and last name of an agent. 

7. Now click on the Authorities tab 

8. Enter the Res sign in of the agent without the BSI$ (i.e. 1234xx/gs) 

9. Assign a unique employee number to each agent. The Office Manager is 000, you’d most likely 

number subsequent users 001, 002, etc as you add them. 

12/11/2003 Page 44 of 73

10. Enter the employee’s email address 

11. Check the Access: box (this is mandatory to assign a DA and other rights (scripting, editing, etc) 

12. Check any other applicable boxes, scripting and macros for all. Manager and Editor as needed. 

13. When completed with all fill in boxes and options, click on the Submit button 

14. Click Yes to the Submit Preferences dialog box that appears 

Note: Again be patient here. The information must be uploaded to the servers. 

15. The Office Manager refreshes and displays the newly created Login ID 

Note: Larger offices may want to select the New button at this point and continue adding or modifying 

settings for Login ID’s. Then use Section 4. Manage Host Connections to assign the rest of the 

DA’s once GateKeepers are assigned, rather than continually repeating steps 16,17 & 18. Smaller 

offices can use steps 16,17 & 18 and continue onto Section 5 Host Print Manager Configuration 

when completed. 

16. To assign this user a DA, click on the Assign Host Connection button 

17. Click OK to Host connection updated. Please wait while it updates! 

18. You are now back at step 3 in this Section. You may continue adding or editing agent Logins and 

assigning DA’s or continue with the Section 5. Host Print Manager Configuration when completed 

4. Using “Manage Host Connections” to assign or reassign DA’s 

a. Assigning DA’s 




3. Find a GateKeeper’s Login ID and click the arrow next to No Connection 


4. Select one of the first four connection id’s listed and click the Update link 


5. After a pause the screen returns showing the connection assigned 

6. Repeat steps 3 and 4 for all four of your GateKeepers 

7. To associate all other users at once: click on the Assign Available Connections button 


8. Once the screen returns showing all users assigned a Host Connection ID you may click on Close 

b. Reassigning DA’s 

Note: These steps may be used if the GateKeepers were incorrectly assigned or change. 

They may be also used to assign a specified DA to a user. 

The steps assume all DA’s have been previously assigned. 




3. Find the Login ID you’d like to change and click the arrow next to it’s current Host connection ID 


4. Choose the No Connection selection at the top of the list and click the Update link 


5. After a pause the screen returns showing No Connection for that user 

6. Now repeat steps 3, 4 & 5 for the Login that has the DA you want to assign 

7. Once both users show No Connection you can use Part a. steps 3, 4 & 5 of this Section to assign 

these users the correct DA’s. 

Note: For EGW (Enterprise Gateway) alpha/beta sites only. The old GCID’s workstation name 

(wk0xxx etc) might appear along with the new MHC id’s as in the example below. Ignore old 

GCID data when making associations. As a result Office Manager’s Assign Next Available 

Connection will not work. You must use the Manage Host Connections link to assign these. 

Page 45 of 73 12/11/2003

5. Using “Host Print Manager Configuration” to assign printers to a PC or a Print Server 

Note: The following steps are for existing Go! Res via the Internet installations. New installations can 

skip to part b (Hibernation Mode) of this Section. 

a. Current Printer Port Information (for existing Go! Res via the Internet installations Only!) 

Gather the current printer port information from each PC currently configured to run 

printers on Go! Res via the Internet to prepare for Host Print Manager Configuration. 

1. Click Start, highlight Settings, click Control Panel and double click the Printers icon 

2. Right click on a Go! Res printer that is currently configured, a gray drop down menu will appear 

3. Click on Properties, then click on the Ports tab 

4. Record the port type and number (i.e. COM1, COM2, etc) and the printer type Ticket, Invoice, etc) 

5. Change the COM or LPT selection (check) to FILE and click OK. This will preserve your current 

GRVI port setup in case you need to fallback, yet free the port control for Worldspan HPM. 

Note: Step 5 must be completed to allow Worldspan Host Print Manager (HPM) to operate correctly! 

6. Repeat the above steps for all Host printers, on all PC’s they are configured on. Exit when finished. 

b. Hibernation Mode OFF in Windows 

1. At all workstations with printers attached, turn off hibernation mode. 

2. Click Start, highlight Settings, click Control Panel and double click Power Options 

3. At the Power Schemes tab displayed, set all three drop down options to Never 

4. Now click on the Hibernate tab and uncheck Enable Hibernation 

5. Click the OK button and exit the Control Panel 

c. COM port settings for HPM 

1. Ensure Com ports settings are set as follows for all workstations with printers attached 

2. Click Start, highlight Settings, click Control Panel and double click Administrative Tools 

3. Double click Computer Management and click on Device manager under System Tools 

4. Click the + in front of Ports (COM & LPT) 

5. Double click on each COM port you will use on this PC and select the Port Settings tab 

6. Change the settings to match the panel below… 9600, 8, None, 1 and Hardware 

7. Click on the Advanced tab and uncheck Use FIFO…., Click OK and click OK again 

8. Finish steps 5 through 8 for all other COM ports to be used on this PC and complete these steps 

for all PC’s running Host Printers before continuing with Part d, this section, Configuring HPM 

. 

12/11/2003 Page 46 of 73

d. Configuring Printers using Host Print Manager Configuration (HPM) 

1. Log into Go! Res. Access the printer configuration program after logging into Go! Res by clicking 

Tools (on black toolbar, toward the top of the screen) and choosing Host Print Manager Configuration 

Please wait…. 

2. Answer Yes to: Host Print Manager is not installed. Do you want to install Host Print Manager at this 

time and click the Continue button. 

3. At the question, “Do you access Go! Res via a modem that issues an audible dialing sequence rather 

than using DSL, cable modem or direct connection”, select Yes or No depending on connection type. 

Note: This may take seconds or minutes depending on your connection speed… Please wait… 

(This download questioning will only appear the first time you run HPM Configuration on a PC) 

Note: Very important!! While processing the screens in HPM Configuration (i.e. Displaying or saving 

pages) be sure it is finished with the current action. Simply move the mouse cursor to the top 

bar to see if the hour glass has expired, it always displays there if still processing. The hour glass 

has been known to not always display in the window body and continuing before the hour 

glass expires could cause serious problems with the config process. 

4. The Host Print Manager Configuration panel should now display. 

5. In the upper right hand corner, use the drop down box (arrow) and choose Expand All to reveal the 

type of devices by name that are available. The red not (or no) symbols Ø on each device type mean 

they are not currently configured and indicate they are available to configure to this PC or the next one 

you choose for your agency. 

6. Click the printer or interface device by name you’d like to configure to this PC (i.e. ATB, Itinerary, 

TAIRS, Hardcopy, etc) in the menu tree displayed to the left 

7. Click the Configure button in the right pane, and click Yes to any dialog dialog boxes that may appear 

• For printers under Port Selection, click the serial or parallel radio button based on how the printer 

will be attached or based on the information gathered earlier in Part 1(for previous GRVI users). 

Note: Ticket printers in the USA may only be attached via a serial (COM port) connection. 

• For printers under Configuration Settings, select the port number (COM1, COM2, LPT1, etc) and 

ensure other settings are correct (the defaults are the normal choice with these directions). 

• Note: If choosing Epson 680 pro, click the radio button for Line Feeds. 

• For printers under Description Box, select the type of Worldspan approved printer this is or 

choose “other” for non-listed types of printers. 

• For Interface:TAIRS or FastClip select the default path (recommended), which should be 

C:\Wspan\Hostprt (correct it to read this if not the default) or choose another path. 

Note: Very Important! If a path other than the default path is chosen, you must note it and use it when 

configuring Accounting (Tairs) or Fastclip. The directions assume you’ve used the default path. 

8. Click on the Save button once all printers/interfaces are configured for this PC 

9. Click Exit on the black toolbar when finished configuring print devices 

10. Logoff Worldspan, exit the Browser and Restart your computer. 

11. When the computer reboots, HPM should launch and both the HPM and Filter Agent icons should be 

visible in the tray on your Windows Task Bar. 

12. At this point, the agency should be in contact their Worldspan representative for further training in 

Go! Res and setting up its features. These features include macros, screen color and font preferences, 

Custom Links, and Scripts. 

13. Windows and Go! Res configuration for workstation sessions is complete. Continue with the rest of 

the 

document before going live in your office. 

Note: Proceed to physical hookup and configuration of the printers for each PC beginning with Section 

D below. DO NOT login to Go! Res and try to print until the physical printer hookup and 

configuration is completed for all printers and interfaces. 

IMPORTANT: Please Read! 

e. Windows Printer Cleanup Steps (for existing Go! Res via the Internet installations 

transitioning to Go! Res 4.x UCI Only!) 

Complete these steps Only after the entire setup has been finished. If everything has been completed 

for setup and there seems to be a problem printing, then be sure to complete this step. Occasionally 

Page 47 of 73 12/11/2003

leaving the previous port configuration in Windows has caused problems printing. 

1. Click Start, highlight Settings, click Control Panel and double click the Printers icon 

2. Right click on a Go! Res printer (Ticket, Itinerary, Hardcopy) that was previously configured 

3. A gray drop down menu will appear, click on Delete, then click on the Yes button 

4. Repeat the above steps for all Host printers previously configured for all PC’s they were configured on. 

5. Exit when finished. 

D. Printer Cabling: 

1. Printer Cable Acquisition 

• Parallel cables are used to connect itinerary and hardcopy (but not ticket) printers to the hosting 

workstations. Standard parallel printer cables in lengths up to 20 feet can be purchased in 

prefabricated lengths at a variety of computer stores and other retail outlets that carry computer 

equipment. Use Standard Parallel cables ONLY not the Bi-directional Parallel cables that are also 

sold. 

• Serial cables must be used to connect ticket printers to the hosting workstations, and can also be 

used to connect itinerary and hardcopy printers, if sufficient serial ports are available. Serial 

printer cables must be fabricated per the following instructions, or provide by Worldspan or a 

vendor approved by Worldspan. These cables are not available for purchase over the counter at 

any retailer. Cables used by existing Worldspan customers on Worldspan for Windows v4.2 or 

above, or any previous version of Go! Res may be reused with this installation. 

2. Serial Printer Cable Pinning (Please read and refer to drawings a, b and c below!) 

This section outlines the pin out of the cable referred to in installation instructions for the 

Genicom1600, TI810, TI885, Unimark Sprite, and A3300/3302 printers. This pin configuration is 

necessary to successfully connect from the serial port of a Go! via the Internet workstation. 

Three cable pin outs are provided below: 

• Cable 1 is a standard 25 to 25 pin serial printer cable for Worldspan Hardware Gateway (4.11) 

Agencies. 

• Cable 2 is an adapter used to convert a 25pin cable to a 9 pin cable. This cable attached to cable 1 

will create cable 3. 

• Cable 3 is a standard 9 to 25 pin serial printer cable for Worldspan Software Gateway (4.2) 

Agencies. 

Note: Cable 3 is the one required for Go! Res via the Internet printer connection, either as actual 

Cable 3, or fabricated from Cable 1 + the Cable 2 Pigtail Adapter. 

• If the agency is already using cable 3, then it is ready for use as is. 

• If the agency is using cable 1, then create cable 3 by either of the following methods listed below, 

or discard any existing cable, and use a new cable 3. 

• For new installations, no previous Worldspan installation or cables present, use cable 3. 

Cable 3 can be built from cable 1 two ways: 

• Building the cable 2 pigtail adapter, and using with existing cable 1, or 

• From cable 1, by replacing the 25-pin female end with a 9-pin female end, and repining it 

accordingly. 

Notes: 

• The color coding is only “suggested” as a standard, any color wire could be used as long as the 

same pin to pin connection is made from end to end of the cable. 

• The 9 to 25 pin Pigtail adapter is NOT the same cable or pin out as a TRAMS Pigtail adapter. 

12/11/2003 Page 48 of 73

a. Standard Serial Printer Cable 1 (see note) 

PC End 

Printer End 


2 Red 3 

7 Black 7 

6 Purple 20 

5 Yellow 11 



printer end. 

6 

8 

9 

Note: Pinning for Cable 1 should not be necessary for a Go! via the Internet installation. Details 

are provided in order to verify the pinning on a cable which is suspected to be a “Cable 1”. 

b. Pigtail Cable 2 

PC End 

Cable Printer End 


3 Red 2 

5 Black 7 

6 Purple 6 

8 Yellow 5 

c. 9 to 25 Pin Serial Printer Cable 3 

PC End 

Printer End 


3 Red 3 

5 Black 7 

6 Purple 20 

8 Yellow 11 



printer end. 

6 

8 

9 

3. Printer Preparation: 

1. Plug in the printer power cord to an outlet and to the printer. 

2. Power on the printer and load stock. 

4. COM (Serial) Port Attachment: 

1. Attach the large end of the cable provided to the back of the printer in the upper of the two 25 PIN 

ports. 

2. Attach the smaller end to an open COM port on the back of the workstation. 

3. If there are 2 COM Ports, Note the port name: COM1 = (A) or COM2 = (B). 

5. LPT (Parallel) Port Attachment: 

1. Attach the pinned end of the cable to the parallel port on the back of the workstation. 

2. Attach the slotted end of the cable to the port on the back of the printer. 

Page 49 of 73 12/11/2003

E. Setting Up the TI 885 as an Itinerary Printer or Ticket Printer 







3. Open Panel (small door on right hand, front top side). Place the "Print Features” dial 

in the "Host” position. 



5. Return the print features dial to the setting required for the stock type being used. 

See table 3 

Table 3 - Dial Setting Stock Type 

A = 3.25" Cardboard Type ATB Stock. (Burster Enabled) 
















12/11/2003 Page 50 of 73



1. Open Panel (small door on right hand, front top side)- Ensure that the Print Features Dial is set 

to position D for Itinerary Printer (common) or position A for an ATB1 ticket printer. 








Parallel = 17; 28; 32; 41; 81; 84; 85; 97; 9B - (ITN) D/E dial position 






5. Press Change: it will print COMM MODE = 14-ON. If this is a serial printer, skip the next 

step and proceed with the directions. For a parallel printer complete the next step and 

continue. 

6. Parallel Printer ONLY) Press Change repeatedly until COMM MODE = 17-ON prints, 

then press Accept. 

7. Press Normal, then press Command, then Normal, then Command and then Normal. This 

will permanently save the changes we have made. 

Table 4. Configuration Codes & What They Control: 




13-Full Duplex Modem 


15-Serial Mode-Direct Connection-Pin 11 Off For Ready 

16-Current Loop 

17-Parallel Mode (Menu LED Illuminated)* This Is Only Valid for Itinerary Printers 

18-Communications Controller Interface (if installed) 

Baud Rate 

21-110 BPS 

22-200 BPS 

23-300 BPS 

25-1200 BPS 

26-2400 BPS 

27-4800 BPS 

28-9600 BPS 

2A-19200 BPS 

Parity 

31-7/1/Odd/No 







Page 51 of 73 12/11/2003



National Language Character Sets 


42-France 








Miscellaneous 

81-Execute Escape Sequences 

82-Enables OCR 

83-Send DC1 when READY;DC3 when BUSY 


85-LF/CR On Receipt Of Carriage Return*This Should Be OFF for GVI, On for UCI 

86-Strip Out Nulls 


8A-Enable BUSY on pin 20(DTR) of RS-232 connector 

8B-Do CR after LF, VT, DC2 

8C-Enable vertical raster graphics 


92-Controls Coupon Counter 


94-Controls Coupon Counter Alarm 


96-Controls Formfeed When Tear Off Is Pressed 


99-Enable Horizontal Raster Graphics 

9A-SO Selects Expanded Print For One Line 


9C-Select 256 Byte Input Buffer 


















12/11/2003 Page 52 of 73




F. Setting Up the TI 895 as an Itinerary Printer or Ticket Printer 







3. Open Panel (small door on right hand, front top side). Place the "Print 

Features” dial in the "Host” position 

4. Press Menu+Accept+Change simultaneously (the printer should emit abeep). 


5. Return the print features dial to the setting required for the stock type being used. 

Table 5: Dial Setting Stock Type Table 

A = 3.25" Cardboard Type ATB Stock. (Burster 

Enabled) 














Page 53 of 73 12/11/2003





1. Open Panel (small door on right hand, front top side)- Ensure that the Print Features Dial is 

set to position D for Itinerary Printer (common) or position A for an ATB1 ticket printer. 








Parallel= 17; 28; 32; 41; 81; 84; 85; 97; 9B - (ITN) D/E dial position 






5. Press Change: it will print COMM MODE = 14-ON. If this is a serial printer, skip the next step 

and proceed with the directions. For a parallel printer complete the next step and continue. 

6. (Parallel Printer ONLY) Press Change repeatedly until COMM MODE = 17-ON prints, then 

press Accept. 

7. Press Normal, then press Command, then Normal, then Command and then Normal. This will 

permanently save the changes we have made.. 

Table 6. Configuration Codes & What They Control: 





17-Parallel Mode (Menu LED Illuminated)* This Is Only Valid for Itin Printers 

Baud Rate 

25-1200 BPS 

26-2400 BPS 

27-4800 BPS 

28-9600 BPS 

2A-19200 BPS 

Parity 

31-7/1/Odd/No 









National Language 


42-France 

12/11/2003 Page 54 of 73








Miscellaneous 

82-Auto OCR-A On Line Q, Columns 26-46 

83-Send DC1 When READY, DC3 When BUSY 


85-LF/CR On Receipt Of Carriage Return* This Should Be Off for GVI, On for UCI 


8A-Enable Busy On Pin 20(DTR) Of RS-232 Connector 


92-Controls Coupon Counter * This Is Disabled If Stacker II Is Installed 


94-Bar Code Support 

If 94 Is ON, The Printer Initially Assumes That A Bar Code Reader Is 

Present. After Trying To Communicate With The Reader For 4 Seconds And 

Nothing Occurs-The Printer Then Assumes No Reader Is Present 


96-Drops The Stock On Park 


98/99-Print Head Movement (See Table Below) 

Table 

98 99 Function On Formfeed 

Off Off Printhead Retains Current Position 

Off On Printhead Moves To The Far Left 

On Off Printhead Moves To The Center 

On On Printhead Moves To The Far Right 


9C-256 Byte Buffer If On-Full Buffer If Off 


9F-Enable Formatter 

















Page 55 of 73 12/11/2003




G. Setting Up the Unimark Sprite As A Ticket Printer 

1. Customer should follow Unimark’s manual for hardware assembly. 

2. Have available a blank, formatted, 3.5 inch, 1.44Mb. diskette. 

3. Put a blank diskette in your computer 

4. Download and run this file (i.e. UnimarkSpriteUCI.exe ) This file is located on the Go! Toolkit. You 

can find this information at: 

http://globallearningcenter.wspan.com/gomerge/secure/webhelp/unimark/default.htm 

follow steps 1 through 4 for downloading the file for the printer. There are also instructions and diagrams 

for loading stock in the printer at this site. 

NOTE: When this file is run, it will extract the necessary files to the blank diskette. 

5. Place the diskette in your Unimark Sprite printer 

6. Boot the Unimark Sprite printer with the diskette inserted. 

The Unimark Sprite is now ready for printing with Go! Res. 

(***Note: See Section III if running Windows XP , Section IV if running Windows 2000.) 

H. Setting up the TI 810 as an Itinerary / Ticket (Canada) Printer 

1. Pencil switch (or DIP switch) settings 2,3,7 are ON (closed), everything else is OFF (open). The 

switch settings are just below the form length dial.. 

2. The form length dial needs to be set to applicable paper length. (Typically 11 for standard itinerary 

stock), but can be adjusted per the type of stock used. For instance, the dial can be changed to 7 for 

7 inch TAT stock used in Canada. Use the table below for common stock types and the appropriate 

dial setting. 

3. TI 810 Dial Settings, Common Stock Type Table 

7 = 7" (TAT) Transitional Ticket Stock 12= 12" Hardcopy 

3.5= 3.5" Boarding Pass Stock 14= 14" LLI/Hardcopy 

11= 11" LLI/Hardcopy 

12/11/2003 Page 56 of 73

I. Setting up the Genicom 1600 as an ATB Printer 

1. Configuring the 1600 printer: 

1. At the front of the printer, press the Ready/Wait button on the panel until Ready light turns off. The 

LCD panel will read Waiting/Idle and the Check Display light will be flashing. 

2. Press the Menu button. Press the Next button until ‘Menu Setup’ is displayed on the panel. Press 

the select button. 

3. Press the Next button until ‘SETUP INTERFACE’ is displayed. Press the Select button. 

‘INTERFACE INPUT PORT’ will display. Press Select. 

4. Press the Next button until ‘INPUT PORT 25 PIN RS-232’ is displayed. Press Select. ‘INPUT 

PORT 25 PIN RS-232 BUFFER SIZE’ will display, press Select. 

5. Press the Next button until’ BUFFER SIZE 256’ displays and press Select. Press Next, ‘25 PIN 

RS-232 BAUD RATE’ displays. Press Select. 

6. Press Next until ‘BAUD RATE 9600’ shows and press Select. Press Next, ‘25 PIN RS-232 DATA 

BITS’ displays, press Select. Press Next to ‘DATA BITS 8’ displays and then press Select. 

7. Press the Next button until ‘25 PIN RS-232 PARITY’ displays, press Select. Press next until 

‘PARITY NONE’ displays and press Select. 

8. Press the Next button until‘25 PIN RS-232 DC1/DC3’ displays, press Select. Press Next to 

‘DC1/DC3 OFF’ and Press Select. 

9. Press the Next button until ‘25 PIN RS-232 PIN 11’ displays, press Select. Press Next to ‘PIN 11 

ON’ and press Select. 

10. Press the Next button until ‘25 PIN RS-232 DTR’ displays, press Select. Press Next to ‘DTR 

HIGH ALWAYS’ and press Select. 

11. Press the Menu button until ‘SETUP INTERFACE’ displays. Press Next until ‘SETUP MISC’ 

displays and press Select. 

12. Press Next until ‘MISC AUTO LF on CR’ displays and press Select. Press Next to ‘Yes’ and press 

Select. 

13. Press Next until ‘MISC AUTO CR on LF’ displays and press Select. Press Next to ‘No’ and press 

Select. 

14. Press Menu until ‘Save to disk’ displays. Press Next To ‘Yes’ and press Select. 

15. Wait until it finishes saving and MENU SETUP displays on the LCD panel, then press the 

Page 57 of 73 12/11/2003

Ready/Wait button so the Ready light comes on. 

J. Genicom 930 installation and configuration 

These instructions are the same for TI and Okidata models with the same menu panel. 

1. Physical Printer Setup 

Entering the menu: 

The Configuration Menu is accessed by pressing and holding the "Shift" button, then pressing the "SEL/Menu" 

button. 

Installing the Ribbon: 

1. Open carriage compartment cover. 

2. Slide the printhead contrast control lever toward the front of the printer. 

3. Place the back of the ribbon on printhead assemble (as shown below). 

4. Turn the ribbon advance knob clockwise while pressing down on the front of the ribbon. Turning the 

advance knob will ensure the knob will align properly on the keyed drive shaft. The ribbon should snap 

into place. 

5. Adjust the darkest of the print by moving the contrast forward. 

Select Paper Paths: 

Select paper path and insert paper. 

Tractor Feed Adjustment: 

1. Adjust the left tractor feed to set the start of print. The lock is released when placed in the up position. 

2. Adjust the right tractor feed to hold the paper tight. 

12/11/2003 Page 58 of 73

Communications: 

Connect Communication Cable (serial or Parallel but not both). 

2. Connect Power & Set Configuration: 

Note: Customers going from GVI to Go! Res 4.0 UCI have a change to make here. Auto LF 

must be set to YES. 

Customers going from Dedicated to Go! Res 4.0 UCI (Dedicated or Via the Internet), 

should have no changes to make here. 

Menu select mode: 

1. Press and hold the SHIFT button, then press the MENU/SEL button to enter the configuration mode. 

The SEL light goes out and the MENU will light. 

2. The buttons take on the commands written below each button (GROUP, ITEM, SET, PRINT). 

3. Press the PRINT button to print the present configuration. 

If the configuration needs changing: 

1. Press the GROUP button to move to the desired group. 

2. Press the ITEM button to move to the item within the group. 

3. Press the SET button to change the setting. When the desired setting is printed, press the 

Group or ITEM button to move to the next change. Press and hold the SHIFT button, 

when press the MENU button to SAVE the CHANGES. 

Below (or on the next page if these instructions are printed out), is an example of the configuration 

printout and the correct settings for Go! Res 4.0 UCI 

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12/11/2003 Page 60 of 73

K. Configuring the DataSouth A3300 Printer 

DataSouth Documax A3300 (Configuration Setup) 

1. Configuration: 

A unique benefit of this printer is its ability to store the feature settings for commonly used applications in what 

is called a Profile. The Datasouth printers are being shipped with 7 preprogrammed WORLDSPAN Profiles 

(stored in the printer's non-volatile memory). A Profile is loaded with a few keystrokes. 

1. Power printer on. 

2. Select Profile from list below to match the installation .Press PROFILE several time until correct 

PROFILE name is displayed on LCD. 

List of Profiles: 

PROFILE #1: 7TKT Ticket stock that has a 3.5 inch header, followed by the 3.5 inch ticket. For 

example, BSP Canada. 

PROFILE #2: 3TKT Ticket stock that is 3.5 inches long. For example, the Canada E-Ticket. 


PROFILE #4: DWN LINE Any 11 inch itinerary stock used with an itinerary printer installed as an STP 

Downline printer. 

PROFILE #5: SATA TKT The Canadian Sata stock. 

PROFILE #6: 7TKT MX Ticket printer set for BSP Mexico. 


Loading the printer 

1. Press the On/Off Line key to place the printer on line. 

2. Load paper into the main tractors. 

3. Press the Load key to load forms. 

4. Press the On/Off Line key to go back on line. 

5. Adjust Tear Off (see instruction below). 

2. Alignment Instructions 

Tear Off Adjustment 

In a demand document application, the form will be advanced to a tear off position when a document is printed. 

When the forms are in this position, the last printed form may be removed by pulling the perforation against the 

tear edge of the cover. 

If the perforation does not come to rest at the tear edge, the tear off distance may be adjusted as follows: 

1. Press the "Tear Off" key. The form should move up to the current tear location. 

2. Using the key "Up Arrow" and/or "Down Arrow" key, move the paper until the perforation is located at 

the desired tear off position. 

3. Press the "Tear Off" key. The form will return to the current print position. 

4. This adjustment affects the tear distance feature and is automatically saved in memory for the current 

profile and will be applied when forms are reloaded. 

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Run Self Test 

1. Open the Keypad Door to access the Setup Menu. 

2. Press the Feature (up arrow) key once. The LCD will show"Run Self Test". 

3. Press the Enter key to start the self test. The display will alternate as follows: and "Enter" 

to Stop. 

4. To stop the self test, press the Enter key or close the Keypad door. 

Print Profile Settings 

1. Make certain 20 column or wider paper is loaded in the printer. 

2. Press the On/Off Line key to take printer off line. 

3. Before entering Setup Mode, press the Profile key until it displays the profile you wish to print. 

4. Open the Keypad door and use the Next Menu key to go to Menu 9. The display will read: M9 

Diagnostics 

5. Press the Feature (down arrow) key until the display reads: 

6. Press the enter key. The printer will print a listing of the profile feature settings. 

7. Close the Keypad Door to exit the Setup Mode. 

8. Press the On/Off Line key to return to normal operation. 

L. Installing the Epson 680 Ticket Printer (Mexico, Latin America & Canada) 

1. Overview: 

The Epson LQ 680 Pro printer is a desktop model printer used with OPTAT stock in Mexico and Latin 

America as a Worldspan ticket printer. It is currently being considered for use with types of ticket stock in 

the Canadian market. The printer will come preconfigured from your authorized distributor recommended 

by your Worldspan representative. Do not attach the printer using a parallel cable if you wish to use this 

printer as a Worldspan printer. The printer does have a parallel port, but will only configure and function 

via serial cable on Worldspan. A serial card will come installed in the printer from the recommended 

distributor. The printer should be attached using the serial cable outlined in this document and attach to the 

serial expansion card in the back of the printer. 

12/11/2003 Page 62 of 73

2. Installation: 

1. Unbox the printer and follow the instructions included for removing the packaging tape from the chassis 

and other assemblies on the printer. 

2. Seat the plastic paper guide into the front of the printer and install the ribbon cartridge using the instruction 

manual that came with the printer. 

3. Attach the serial cable from the pc that will be running HPM to drive this printer for Worldspan ticket 

printing. 

4. Check the settings on the serial card pencil/dip switches per the table below for accuracy. 

5. Plug the power cable into an AC outlet or power strip. 

6. Load the ticket stock into the trackers at the rear of the printer. 

7. Power on the printer using the On/Off button on the lower right on the front of the printer. 

8. You have now completed the physical installation of the printer. 

3. Additional information: 

1. Serial interface adapter card pencil switch settings. 

Epson 32k Serial Card (model C82307) 

a. With card installed, facing the rear of the printer: On= towards the number, Off= away from the number. 

b. So from left to right: 6=On 5=Off 4=On 3=On 2=Off 1=Off 

c. or another way to look at it from left to right facing the rear of the printer: up, down, up, up, down, down 

2. As mentioned above the printer will come preconfigured for Worldspan serial printing. It is however 

important to mention again the one change noted in HPM Configuration for this printer. The radio button 

for Line Feeds must be set in HPM configuration for this printer. 

3. Cabling: The serial cable to attach this printer to the pc running HPM is identical to the serial cables used 

for all other printers for Go! Res 4.x and is the same cable documented in the printer cabling section. 

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M. Controlling Host Printing 

Go! Res version 4.0 provides a new universal communication infrastructure (UCI) that utilizes HPM (Host Print 

Manager). HPM enhances the printing of Host documents while UCI provides dedicated DA (Device 

Addresses) for Go! Res Login IDs. The new release establishes use of dedicated printer DAs (Device 

Addresses) that will allow more printer functionality and streamlines the use of the shared printing queues. 

1. Workstation/Host Printer Address Association: 

The printer queue DA for each of the ticket, itinerary, and hardcopy printers’ display in the Air Table. 

Enter 4G in the Go! Res Screen to display the Air Table and view the printer association. It will be 

necessary to ‘move down” to view the associated printers. Example of printer association shown 

below: 

If no printer association is displayed when 4G entry is made, it will be necessary to associate the Go! 

Res Login DAs to the Printer DAs in the Printer Association Template. Updating the Template for 

each of the printer types will be required. Printer Association is necessary to ensure that the Printers 

are setup to drive host documents for each of the associated Login DAs of all your agents. An FA 

duty code is required to do the following updates: 

o 4G#ME (E-ticket Documentation Distribution) 

o 4G#MS (Ticket – Split Documentation) 

o 4G#MK (Ticket – Non-Split Documentation) 

o 4G#ML (Itinerary) 

It is important to know when using the template, you may remove a printer and all associated 

CRT/DAs by typing DELETE directly over the printer DA displayed if not valid. If you need to 

remove a CRT/DA, it is only required to type X at the end of the CRT/DA that you wish to remove. 

You must tab to the end of the mask. When all correct information has been entered in the template, 

tab to “Enter here when complete (” and hit enter. This will update the Printer Association table in 

your agency AIR Table. Enter 4G to confirm the update has been accepted. Additional help provided 

in the Help section of the product. 

12/11/2003 Page 64 of 73

Above is an example of a printer association template. 

The appropriate information requested in this template is as follows: 

Ticket Type: 

H1= ATB Ticket with Boarding Pass attached to each coupon 

F1 = Ticket only 

A1 = Ticket with Boarding Pass Trailer attached or Tat stock (Canada, EMEA and 

Latin America) 

Ptr : Printer DA (Device Address, example: of DA 741803 

IATA: ARC approved IATA assigned to the location, 7 Digits 

CRTs: All Go! Res Login DAs assigned, be sure to put the gatekeepers in the first CRT 

positions. This will allow the gatekeepers the YSTP/YSTR functionality needed. 

In addition, the AIR tables of any other locations that sends host documents to this location (such as 

other branches or 24-hour services) need updated with the address of this location assigned Printer DA, 

replacing this location’s printer DAs if different than previously associated. 

N. Mainframe Database Updates: 

For successful host printing, the AIR table must contain the following updates. 

1. EZ OPTIONS 

EZ options settings are shown in the AIR Table (4G to display Air Table). 

WORLDSPAN PRODUCT DEVELOPMENT 

ATLANTA GA 30339 

IATA....99 04621 PSEUDO.......271 ARSO...... 

SATO..N/A AUTO VAL.....NO COMP SEG SELL..NO 

INTERFACE LVL..N/A BP TRAILER...NO DUAL USER......NO 

BP PRINTER...NO COMMERCIAL.....NO 

EZ OPTIONS..... L N TELEX........NO APRVD E-TKT....NO 

LADDER.........N/A AMTRAK TKTG..YES TRAINING.......NO 

BP PTR EXCEPT..N/A ISO CODE..... 

ARC REPORT.....NO CUR CODE. 

DAILY DOC LOG..NO 

MINI-LLI W/TKT.NO 

TD LOCATION..N/A CAR CURRENCY...USD 

TIME OUT......YES LANGUAGE....... 

DIAL PP AUTH.1.001 DIAL PP USED.000 ) 

An example of most standard EZ options used are shown below: 

Description of the options: T=ticket, L=Itinerary (without Dollar amounts), N=Invoice (with 

Dollar amount), P=Pocket, E=Electronic Ticketing, I=Interface and M=MCO. 

To update this field the agency must contact the Worldspan Help Desk. 

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2. Host Printer CAP 

The CAP is displayed by entering a JZXMSG DQ (PRINTER DA). The CAP setting is in the 

example below as CAP-00N*100 for 1 Bin, no graphics for a ticket printer. However, the 

typically ATB setting is normally set to 003G for three bins (two for ticket stock, one for pocket 

itineraries, with graphics for icons used on pocket itineraries). Please reference c. Pocket Itinerary 

Settings in this section for Genicom 1600. The customer should contact Worldspan Help Desk 

Technical Support Center for an update for the printer setting on the day of install if this setting 

requires an update. Support Contact information on Page 30 of this document. 

Example : 

742803 HU8 STAT-Valid LAST- 203 MAX- 203 





2 BRD 0 Y N 000 

3 LLI OM 0 Y N 000 

4 0 Y N 000 

5 H/C1 0 Y Y 000 

6 H/C2 * 0 Y Y 000 

7 LLI TM 0 Y Y 000 


000 

9 DIRMQ 0 Y Y 000 

3. Pocket Itinerary Settings – Genicom 1600 Printer 

4. The CAP field in the AIR table must be set to 003G, in order to print Pocket 

Itineraries. 

5. The EZ Options field must be updated to include P for Pocket Itinerary, if used. 

6. If these are not set correctly, contact the Worldspan Technical Support Center 

(TSC) to have set. 

• Ticket and Invoice Number Tables 

The ticket number table (4GS) for the ticket printer DA must be updated with the proper Stock 

Control Numbers (SCNs). 

The invoice number table (4GI) for the itinerary/invoice printer DA must be updated with the proper 

invoice numbers. For more information, please refer to Help or contact Worldspan Customer 

Assistance Center (816 891 5938) 

• E-Pricing Accesses 

Power Products must be activated for each workstation in order for the agents to be able to access. 

This is a billable item and is accomplished through activation inputs. 

• See INFO 4PLIACT for information on activation inputs. 

• See HELP 4PLIACT for specific inputs. 

Please contact your Worldspan representative regarding any issues regarding Power Products . 

12/11/2003 Page 66 of 73

O. Viewing Printer Queue Status: 

The customer may enter JZXMSG DQ (Printer DA) to view the status of the printer DA (Device 

Address). Example of entry: JZXMSG DQ 742803. The address in the upper left corner of the 

display (742803 in the example) is the Printer DA (Device Address) of the Host Printer. This print is 

in VALID status, meaning it is operational at this time. 

Example: 

742803 HU8 STAT-VALID LAST- 203 MAX- 203 





2 BRD 0 Y N 000 

3 LLI OM 0 Y N 000 

4 0 Y N 000 

5 H/C1 0 Y Y 000 

6 H/C2 * 0 Y Y 000 

7 LLI TM 0 Y Y 000 

8 ETKT-PCC 0 Y Y 000 

9 DIRMQ 0 Y Y 000 

Host Documents automatically drive to designated queue (0-9). Please refer to the table below for 

the queue number and the related host document description. The Count item shown is the number 

of host documents currently on queue to print. 

Queue Document 

0 Reservations/Diagnostic – contains test messages sent by support areas. 

1 Tickets/Pocket Itineraries/Divider Cards/Boarding Pass only documents. 

(Service fee MCO messages are sent to Queue1 of the printer, the same as a 

ticket message. If the issuance is for 2 tickets and 1 Service Fee MCO, there 

will be 3 messages sent to the printer queue.) 

2 Boarding pass: contains boarding pass message from a dedicated boarding pass entry. 

Not used with Go! via the Internet. 

3 Itinerary/invoices, in output message format. EZL, EZN, EZC inputs. 

Itinerary/Invoice documents and messages from World Dial Link, STP, or 

Commercial World locations. 

4 Not currently used. 

5 Hard copy 1 - contains Accounting System interface messages sent using an EZ 

entry), DDL and ARC copies. 

6 Hard Copy 2 - contains Telex, fax, and hard copy messages sent using JT, QTP, 

QTMI, QLP and print screen entries. 

7 Itinerary/Invoice teletype messages. Not used. 

8 Electronic ticket plain paper coupons 

Page 67 of 73 12/11/2003

P. Starting and stopping printer queues (YSTR/YSTP) for FAIL Status: 

The printer queues may FAIL causing the host printer to be non-functional. This may be related to 

a hardware failure or a break in the communication to the printer. In order to view the status of the 

host printer, enter JZXMSG DQ (Printer DA). Below is an example of a “failed” host printer queue. 

742803 HU8 STAT-FAIL LAST- 203 MAX- 203 





2 BRD 0 Y N 000 

3 LLI OM 0 Y N 000 

4 0 Y N 000 

5 H/C1 0 Y Y 000 

6 H/C2 * 0 Y Y 000 

7 LLI TM 0 Y Y 000 


000 

9 DIRMQ 0 Y Y 000 

With the release of Go! Res version 4.0, the YSTR/YSTP previously required at an agency to start 

and stop the flow of data to the Host printers will only be necessary when the printers are in a 

“FAIL” status (Information also provided in the Installation Document). Otherwise, the host 

printer remains active and available for printing of the host documents. 

As previously stated Go! Res version 4.0, YSTR (start) and YSTP (stop) inputs would only be 

required in he case of a “FAIL” status on the print queue. Worldspan recommends that at no less 

than two, but a maximum four Go RES logins, be provided with associated DAs to control the 

YSTR/YSTP function in the event of a print queue “fail” status. The selected Go! Res Login DAs 

shall be referred to as “gatekeepers” throughout this document. The four Login DAs/gatekeepers 

require configuration in the first four positions of the Printer Association template. The Printer 

Association template details provided are provided in the Installation Document and the Reference 

Document for your convenience. 

Please note that in the event of a Fail status, all that is required of the gatekeepers is to enter a 

YSTP, then a YSTR to re-initialize the printer queue. 

Having four gatekeepers increases the office’s flexibility, and makes it less dependent on any one 

workstation or agent It is very important to ensure identification of the gatekeepers to avoid any 

downtime due to possible Host printer queue failure. 

The Print server/ workstation with Host Printers attached must be operational during all normal 

business hours. The workstations where the printer is connected must be one of the first 

workstations turned on in the morning and last one turned off at night. If the Print 

server/workstation with Host Printers attached is not operational, the printer will not function. It 

is important to note that if a workstation is shutdown any attached Host printer will no longer 

print. 

It is not necessary for the printers to be attached to the gatekeeper workstation(s). 

12/11/2003 Page 68 of 73

Q. Host Printing Errors: 

In the Troubleshooting section of this document is a table of errors, which may be produced by 

host printing, with the message text, and steps for resolving the error. Items in italics are variable 

data, unique to the particular occurrence of the error message. 

R. HPM – Host Print Manager (more information): 

Host Print Manager (HPM) application manages the host traffic and is not dependent on Go! Res 

presence on a workstation. HPM relies on configuration settings to correctly send Host documents to 

Host printers. These configuration settings are established in Host Print Manager Configuration 

(HPMConfig). The HPM Config activates on every workstation with a host printer attach and can be 

accessed by a user logged in to Go! Res from a link provided on Tools Menu. No special authority to 

access is required. 

Go! Res version 4.0, utilizes HPM and HPM Configuration to enhance the Host printer 

functionality not previously available for home users and removes the need for the YSTR/YSTP. 

Additional modifications to HPM Config: 

• Workstations hosting the printers (known as “printer workstations”) are not identified by their 

host connection address, as they are currently known. Instead, an identifier consisting of 

HPM, the location’s Customer Number, and a number will identify the workstations. The 

number will be 001 for the first printer workstation in an agency, 002 the second printer 

workstation, etc. 

• Agency users establish the host printer configuration settings. The HPM Configuration 

function will make it easier for agencies to recognize their host printers, and change necessary 

settings. Previously Worldspan used this program at dedicated sites only. It is now available 

for all GO! Res version 4.0 users and eliminates the use Windows based print program for 

Host Printing. 

• The Internet users will no longer use Go! Res Printer Configuration screen for selection of 

the Host Printers. Host Printers are configured the same as a dedicated and are not dependent 

on Windows Print Drivers. This allows the home user to print documents in the manner as a 

dedicated user. 

• HPM configuration link shall expand into a full screen to ensure all tool button are visible. 

An Exit button allows the user to exit the full screen page. 

S. Manage Host Connections (more information): 

A new function, Manage Host Connections, was developed. This function will only be available to 

Office Mangers. It is to display: 

• Supply of host connections 

• Current associated Go! Login IDs 

• Go! Login IDs currently without host connections 

• Current Host connections not assigned. 

Additionally, an Office Manager will be able to perform the following functions from Manage 

Host Connections: 

• Assign the next available host connection to each of the office’s login ID. 

• Assign a specific host connection to a selected login ID. 

• Swap specific host connections between agents. 

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T. Accounting System File Settings (Back Office Accounting setup for Go! Res) 

This installation document will assume the agency location is already set up with the hardware, servers, and 

connections to properly operate the accounting system which it uses. This document does not cover the 

initial installation and configuration of accounting systems, only the changes which are necessary to 

accommodate a transition to Go! Res UCI via the Internet/LAN. 

1. Logair.DAT File Location (Go! Res setup) 

The file Logair.DAT collects the individual TAIR messages generated by host ticketing transactions. 

The back office accounting system reads this file in order to get the financial data from ticketing 

transactions. The computer which has the logair.dat file on it was determined in Section C.- 5.- d. HPM 

Configuration. 

1. Determine PC housing the logair.dat file based on the one you configured it on in Section C.-5.-d. 

2. Go to the Windows Desktop and double click on My Computer. 

3. Double click on C drive. 

4. Double click on the Wspan folder 

5. Right click on the HostPrt folder 

6. Click Sharing… 

7. Click to check Share this folder on the network. 

8. Click OK. 

2. Logair.DAT Delimiter Character (all Accounting Systems) 

Traditionally, individual TAIR records in Logair.DAT are separated by a slash ( / ) character. With 

Go! Res UCI that stays the same. If you were previously configured for Go! Res Via the Internet the 

separator character was changed to an End Item ( # ) character. You will now have to change it back. 

It is necessary to change back office accounting systems, in particular TRAMS, to recognize the 

different separator character. 

To verify which character is used, display the Logair.DAT file in Notepad. To change, refer to the 

instructions for the version of TRAMS in use. 

a. TRAMS for DOS 

These settings are necessary for records which have / as the delimiter. Within TRAMS: 

1. Go to Utilities / Setup / Hardware 

2. ALT I to move the curser to the Interface Configurations 

3. Enter to highlight the CRS Res System 

4. F5 and select Worldspan then Enter to move to the PORT section 

5. F5 and select FILE then Enter to move to the SETTINGS section 

6. Type the exact path and file name of the TAIR location. 

C:\WSPAN\HOSTPRT\LOGAIR.DAT (if on this PC) 

or \\XXXX\HOSTPRT\LOGAIR.DAT (where XXXX=the computer name of the pc on the 


Note: DOS filenames are limited to 8 characters. 

7. Enter to move to the OPTIONS section 

8. If it displays -w=# , blank it out. The default for Trams is / when the field is blank. 

9. F9 to save settings 

b. TRAMS (for Windows): 

TRAMS is similar except that adjustments to these settings are made in the TRAMS/Download 

screen, before the actual download session (the settings are saved once the TRAMS/Download 

screen is closed): 

12/11/2003 Page 70 of 73

ALIAS = TRAMS [can vary] 

CRS = Worldspan Images to Disk 

Options = (the field should be blank), this is the option (blank field) which allows TRAMS to 

recognize the / separator character default for Worldspan. 

PNR FILE PATH = C:\WSPAN\HOSTPRT\LOGAIR.DAT (if on this PC) 

or 

Clicking on the PNR file path and locating the folder also confirms the link. Okay to read from a 

network drive by browsing...i.e. to….. 

\\XXXX\HOSTPRT\LOGAIR.DAT (where XXXX=the computer name of the pc on the 


Note: For additional information, or other Accounting Systems, contact your back office 

accounting system vendor. 

If you are using TRAMS, visit www.trams.com. Take the Download link, then the links for the 

Latest Manuals and Help Files. 

U. Drive Host Documents 

In order to verify the proper setup of host printers, and the necessary environment, drive at least: 

• A normal ticket 

• A conjunction ticket 

• An itinerary/invoice 

• A hardcopy (JT-type input). 

• An accounting system interface record (TAIR). 

Note: send actual documents, built from actual PNRs, do not rely on a simulation method like ZDIAG. 

Upon completion of successfully sending host documents, the installation is complete. Proceed to the Post 

Installation/Pre-Startup Checklist, (next page) to be sure the agency is ready to begin operations. 

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V. Post-installation/Pre-Startup Checklist 

A. Local Area Network Information √ 

Is the network’s naming information documented, and kept in a safe place, and available for 

reference as necessary This information includes: 

• The network’s Workgroup name 

• Each computer’s Computer Name 

• Each user’s Operating System user name (the name typed upon startup of the operating 

system) 

• Any passwords which have been established 

• Every user set up as a Computer Administrator (Windows XP), or a member of the 

Administrator Group (Windows 2000) 

B. Setup of the Workstations Serving Host Printers 

• Guest account present and enabled on PC(s) that host printers are attached to 

• Host Print Manager Configuration was run on all PC’s that’ll run printers & interfaces 

• Addresses of all printers have been noted for YSTR/YSTP and associations (ticket, 

itinerary, hardcopy, etc.) 

C. Mainframe Database Tables 

• AIR Table have been updated so all issuing CRT’s are associated with the printers 

• 4G#MK 

• 4G#ML 

• 4G#ME 

• AIR Table updated with proper CAP setting for dual bin/pocket itin use 

• AIR Table updated with sufficient Power Products accesses 

• Other AIR tables (24-hour services’ AIR Tables, for example), set up with proper 

printer addresses 

• Proper ticket (SCN) numbers stored in the 4GS table 

• Proper invoice numbers stored in the 4GI table 

• TAIRs to Disk printer address changed to the dial-in printer queue’s address 

D. Accounting System 

• Proper location for Logair.DAT stored 

• Accounting system updated with proper file delimiter setting ( / : especially 

important for former GRVI users who may have changed to #) 

• Workstations free of any third party software (software not necessary for the 

successful operation of Go! via the Internet/LAN) This software can be installed 

upon successful operation of Go! via the Internet/LAN, and completion of this 

checklist. 

E. Functioning of Go! Res 

Upon login to Go! Res, is the account getting all the screens and popups (Go! Res Login, 

Office Manager, Manage Host Connections, & Host Print Manager Configuration) that we 

mention throughout the document. 

• Normal host inputs (those which don’t involve document production, such as EZ) 

successfully made 

• Actual ticket driven successfully 

• Actual itinerary driven successfully 

• Actual hardcopy message driven successfully 

• Actual TAIR driven successfully 

• Worldspan standard scripts loaded and accessible 

• Custom Scripts loaded and accessible 

• Each workstation properly pointing to the script server 

12/11/2003 Page 72 of 73

Page 73 of 73 12/11/2003

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