Subject Index A - HSBC careers site

Further details about the DBS, including the DBS Member Guide and details of the
DBS Scheme Administration Team are available on the DBS Intranet Site (inukdbsscheme-live.hbeu.adroot.hsbc).
You can also contact the DBS Administration Team by phone on 01737 227570
(external company Watson Wyatt Ltd); email HSBCDBS@watsonwyatt.com or by
post.
The pension benefits detailed in the handbook are subject to the Trust Deed and Rules
of the HSBC Bank (UK) Pension Scheme which may be changed from time to time to
the extent permitted by the Trust Deed and Rules.
1.13 Standards of Conduct
Insurance and Banking are businesses based on the utmost integrity and mutual trust.
In order to maintain and safeguard the trust and confidence of our customers and the
public, the Company places paramount importance on the maintenance of certain
standards of conduct. The Company’s standards of conduct are principally made up of
certain rules, regulations and ethical principles. These are set out in sections 1-3 of
this Handbook and it is essential that you familiarise yourself with the content of the
Handbook and observe the Company’s standards of conduct. In addition other specific
rules and regulations may apply in your place of work and will be brought to your
attention during your employment.
Due to the need for integrity and trust in our business and the rapidly developing
nature of the business, it is not possible to set out standards of conduct in every
situation. You should seek guidance from your line manager should you be in any
doubt about the correct action to take in any situation.
A failure to abide by the standards of conduct may lead to disciplinary action being
taken, including dismissal.
1.14 Confidentiality
You must from the date of the commencement of your employment and thereafter,
observe strict confidentiality in respect of any and all information held by the
Company, including dealings, transactions, procedures, policies, decisions, systems
and other matters of a confidential nature of and concerning the Company, the HSBC
Group and allied or associated companies of the Company or Group (all such
subsidiary and other companies being referred to as “the Companies”). Such
confidentiality relates to any and all transactions (including, but not limited to the
state of any account and matters relating to customers’ or clients’ business or personal
affairs) of the Company or the Group and of each of the Companies with their
respective customers, clients, suppliers or associates, except when required or
authorised to disclose such information by the Company or by law.
You should be aware that any breaches of the above, including the unauthorised
"browsing" of accounts, is likely to lead to disciplinary action and may result in
dismissal for gross misconduct.
Disclosure of customers’ or clients’ business or personal affairs is not permitted
without the customers’ or clients’ authority. This is a requirement of Bankers'
22