Subject Index A - HSBC careers site

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• do not write personalised or derogatory comments about a customer, client, colleague or any other third party. Guidelines on regulations and procedures regarding the handling of information relating to customers and employees is set out in the HR Procedures Manual (Data Protection – use, retention and disclosure of personal data and Data Protection regulations for staff files (Employee Records). 3.11 Use of Information Technology You must strictly observe the Company's rules in relation to information technology. In particular you must: • conform with any security measures which are in place to protect the Company's data and/or computer equipment and access control; • exercise proper control over passwords, Personal Identification Numbers or any other security mechanisms, and ensure that any information technology resources which are in your control (such as access to a computer, laptop, mobile phone, blackberry) are kept secure and safe at all times; • lock all devices when not in use; • erase all information when it is no longer required to ensure it cannot be recovered maliciously. This includes physically destroying any CD and DVD media that cannot be erased; • observe any rules, regulations, codes or internal procedures which are in place with regard to the use of the Company’s equipment including mobile phones, 2 way pagers, Blackberries and PDA’s (whether for business or personal use); • ensure that guests, visitors and contractors are aware of the Company’s policies regarding the use of the Company’s equipment; • be vigilant and report any contravention of the Company’s Security Guidelines to senior management or to IT Security on 790 27969. You must not: • install or use unauthorised software on Company equipment either on or off Company premises; • use unauthorised computer equipment to process the Company's data; • make unauthorised copies of software; • enter systems without proper authority; • access or attempt to access any data maintained on any of the Group computer systems, which you are not specifically authorised to access; • access customer or employee records without a specific business need or operational reason; • effect changes or make transactions on your own account or any account with which you are associated; • take photographs or video images in any Company premises, using any kind of equipment (including mobile phone cameras) without the prior permission of senior management or security management; • connect (physically or by any type of wireless) any unauthorised device to the Company’s computer systems or networks. No personal data storage device is to be attached to the Company’s systems without prior management approval and without ensuring that the appropriate security controls for data storage are applied. 40
(A personal data storage device is defined as any non Company owned device that has the capability to have data transferred and stored on it); • take photographs that infringe personal privacy or customer or client confidentiality (for example on special occasions, at award ceremonies etc), or that compromise the security of employees, customers, clients, premises and equipment; • use mobile phones in areas such as computer rooms, network rooms and trading floors where their use may cause distraction or a breach of security or compliance regulations. Relevant business specific or local instructions should be followed. Digital recording devices such as floppy discs, CDs and DVDs should only be used to store Company and/or Group information if there is no other alternative. Devices of this type are vulnerable to compromise and can be easily read. You must consider carefully the risks of storing sensitive information on mobile recording devices and the potential danger to the Company if the information is lost. As a matter of course, if documents are being physically transported, they should be password protected If in any doubt, err on the side of caution and do not use these devices until you have spoken to your line manager for advice. Mobile recording devices should never hold the only copy of information stored. Another copy must always exist on a Company owned computer to provide contingency. In all circumstances local management may restrict use of these devices further if it is deemed appropriate and in the interests of the security of the Company and/or Group’s information and the protection of employees, customers and clients. Unauthorised software comprises any software that is not on the Group's IT list of approved software or which has not been procured via the Purchasing Department (or future equivalent) and includes any unsolicited software, demonstration software that has not been previously checked by Group IT Security and any software that is delivered in such a way that it may have been tampered with. You are required to act in accordance with the Company's policies and guidelines on the security of information and the use of information technology at all times. Security Guidelines on the regulations and procedures regarding information technology are encapsulated in the document entitled Group IT Security Standards which is available on the Group IT intranet under IT Security, Group IT Security Awareness. The policy explaining the appropriate use of Group e-mail systems and the internet, and also what is inappropriate use, is contained in the HR Procedures Manual (Internet, email and company mobile phones) and in the Security and Fraud Functional Instruction Manual. You should note that the Company may monitor the content of emails and other electronic messages sent from its property. The Company will also monitor internet use and content when using the internet. Failure to comply with any of these requirements and, in particular, the use of unauthorised software on Group equipment is an extremely serious violation of your 41
Page 1 and 2: Dear Colleague Welcome to HSBC Bank
Page 3 and 4: 1.12.4 HSBC Insurance Pension Schem
Page 5 and 6: ABOUT THE HANDBOOK The purpose of t
Page 7 and 8: 1. TERMS AND CONDITIONS OF EMPLOYME
Page 9 and 10: and rates of pay. Overtime payments
Page 11 and 12: • the level at which you should b
Page 13 and 14: Payments or deductions will not be
Page 15 and 16: Employees (excluding HSBC Insurance
Page 17 and 18: In addition there may be some roles
Page 19 and 20: To take best advantage of the Compa
Page 21 and 22: subject to providing notice to the
Page 23 and 24: confidentiality, the Banking Code,
Page 25 and 26: The following notice periods apply
Page 27 and 28: knowledge that was gained by virtue
Page 29 and 30: 2.1 Integrity Integrity implies bei
Page 31 and 32: • Demonstrating a pleasant, enthu
Page 33 and 34: sensitive or confidential informati
Page 35 and 36: For further details on Open Line, p
Page 37 and 38: The HSBC Group has developed and in
Page 39: • with health and safety and occu
Page 43 and 44: You are required to read and observ
Page 45 and 46: For more information, please refer
Page 47 and 48: 4.11 HSBC Corporate Card A HSBC Cor
Page 49 and 50: 5.2.3 Professional and Technical Qu

Subject Index A - HSBC careers site

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