Job Description and Person Specification - Spectrum Housing Group

JOB DESCRIPTION
Job title
Division
Reporting to
Work location
Gas Service Administrator
Spectrum Property Care
Administration Team Leader (JRT)
Blandford Depot
Grade C JE points 334
Job purpose
To provide effective and efficient administration of the gas servicing contract.
MAIN RESPONSIBILITIES
• To provide a first point of contact for the client to provide a professional, efficient and courteous
service to customers on gas servicing.
• Maintain and update the gas servicing database and associated paperwork, as required, to
ensure accurate and up to date records are kept.
• Provide a first point of contact for liaising with the client to ensure information is provided in an
appropriate format, in a timely manner and that accuracy is checked and confirmed.
• Review and update systems and procedures to ensure that the right information is received at the
right time and in the right format.
• Research data, prepare statistics and provide reports as required to ensure timely and effective
information is provided to senior managers.
• Develop effective systems and procedures for contacting customers to gain access to carry out
gas servicing and develop and monitor the effectiveness of new systems or methods, with the
overall aim of ensuring that 100% of all properties due have an up to date service certificate.
• Lead on tenant consultation procedures and review and develop these to meet current and future
needs of customers.
• Give general admin support other members of the JRT to ensure that the goals and objectives of
the team are achieved.
• As part of the JRT, to contribute to the overall development of the team objectives, goal setting
and team targets to ensure high quality services are provided.
• All employees must observe and comply with the Group’s Health and Safety Policies and
Procedures;
• All employees must observe and continually promote the Group's Equality, Diversity and
Inclusion Policy.
This is a description of the job as it is presently constructed. This will be reviewed
periodically and updated to ensure that the job description fully reflects the responsibilities of
the job
Description prepared by: Administration Team Leader (JRT) Date: November 2011
Employee name:
Employee signature:
HR BP name:
HR BP signature:
Date:
Date:

PERSON SPECIFICATION
Job title
Division
Gas Services Administrator
Spectrum Property Care
Section Essential criteria Method of
assessment
A. Experience
B. Knowledge and
skills
1. Experience of working in a
customer orientated environment.
2. Experience of undertaking
administrative work.
3. Experience of using different
computer packages, including
word processing, databases, e-
mail and spreadsheets.
1. Able to demonstrate a confident
and friendly telephone manner.
2. Ability to work under pressure and
to meet deadlines.
3. Able to communicate well both
verbally and in writing.
4. Ability to work with figures and
statistical data.
5. Able to demonstrate a positive and
flexible approach to change.
6. Able to deal calmly with difficult
situations.
7. Able to demonstrate an
understanding of the key issues of
working in, and providing support
to, a team.
Application
form
Interview
Application
form
Interview
Application
form
Interview
Assessment
Interview
Interview
Interview
Assessment
Interview
Assessment
Interview
Interview
Interview
Minimum score
required to be
shortlisted
Minimum
shortlist
score
3
3
3
9