Maximum Name Characters

GARUDA INDONESIA ELECTRONIC TICKETING FOR HKG ABACUS
Implementation Date 06 Jul 07
Quick Reference
Default E-Ticket
E
Yes / 29 Nov 07
Status Code HK-Confirmed / RR-Reconfirmed / HL-Waitlisted
At least one confirm segment in GA RLOC for e-ticket issuance
Passive Segment Supported, Carrier RLOC must be added to the GK/GL segment.
E.g. 0GA963Y02JUNHKGCGKGK1*
Ticketing agent has the responsibility to verify correct booking details for passive
segment creation.
Please remember to report E-ticket number to “GA” if using “GK” segment issuance.
Form of Identification Support & Mandatory.
Entry: 3FOID/-
E.g
3FOID/PP
PPHK664574857-1.1
(PP– FOID code, HK – Country Code, 664574857-Passport No., 1.1- Name field)
GA accepted cepted FOID include:
CC – Credit Card ID – Locally defined ID Number PP - Passport
Name Field Requirement Use passenger full name (same as passport) for Reservation & Ticketing.
Please note that GA Departure Control System (Check-in System) cannot process
names that are booked with spacing.
No spacing is allowed in the name field for E-Ticket issuance
Maximum Name
GA only accepts 29 characters for e-ticket issuance.
Characters for E-Ticket
E
GA will reject E-ticket transaction if passenger name characters more than 29.
Maximum Segments
Multiple E-tkt E
for same
pax in same airline
RLOC
Form of Payment
Maximum 7 passengers
Maximum 16 segments per e-ticket transaction.
Allow multiple ETRs created in GA RLOC with different itinerary.
Require voiding unwanted Electronic ticket prior issue a new E-ticket.
Supported Single & Multiple FOP.
Ticket Number Reporting
Automatically generated SSR TKNE to GA after E-ticket issuance.
Infant E-Ticket
E
Supported.
Fare not Support
Zero fare ticket.
Void
Applicable with same day void.
Exchange Support (including ET to ET & Paper to ET).
Please refer to BSP Quick Reference for carrier preference.
Void Exchange
Auto Revalidation
Not Supported.
Not Supported.
To associate GA ETR after flight modification or rebooking PNR, please report e-
ticket nbr to GA either following way:
1. by call in 28400000 or
2. by fax the e-ticket copy to 28455021 or
3. by manual insert ticket nbr to the PNR (7T-TK12612345678903≠N1.1)
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Last Update: 29-Jan-09 Page 1 of 2

GARUDA INDONESIA ELECTRONIC TICKETING FOR HKG ABACUS
ETR Retention
Date
ETR Status
OPEN (unused ETR)
USED
VOID/EXCH/RFND
Quick Reference
Retention Date
Available 24 months in system from date of last flight coupon.
Available 1 month in system from date of last flight coupon.
Stored for 1 month after the last transaction date.
E-ticket Refund
Procedures
Cancel E-Ticket E
Refund
Code-share flights
Interline Carrier
Supported and please proceed with BSP Refund guidelines.
Not Supported.
Not Supported.
Not Supported.
E-Ticket Hotline -----
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Last Update: 29-Jan-09 Page 2 of 2