Retention and Recruitment for the Volunteer Emergency Services

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Retention & Recruitment for the Volunteer Emergency Services: Challenges & Solutions ix Financial Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 The Department as a Family . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Stress Debriefings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Training Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 The Dilemma of Reducing Training Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .79 Provide Training Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 Training in Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 Training in Context . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 Instructor Competency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Provision of Remedial Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Diversifying Instruction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Out-of-Town Training Weekends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 Reimbursement for Training Expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84 Training Competitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84 Time Demands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84 Evaluating Requirements and Improving Efficiency . . . . . . . . . . . . . . . . . . . . . . . . . .86 Narrowing Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86 Sample Combination System Duty Shift . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 Duty Shifts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 Leaves of Absence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89 Screening Calls and Alarm Malfunctions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 Involving the Family in the Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 A New Take on Fire Department Auxiliaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91 Involving the Family in Department Social Functions . . . . . . . . . . . . . . . . . . . . . . . .92 Selective Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93 Handling the Most Demanding Hours: The Weekday Hours . . . . . . . . . . . . . . . . . . . .93 Supplementary Full-Time Personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94 Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 Newsletters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96 Thank-You Notes and Greeting Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96 Pictures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97 Press Releases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97 National Volunteer Awards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97 State Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97 Local Community Recognition andHeroism Awards . . . . . . . . . . . . . . . . . . . . . . . . .98 Award Banquets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98 Graduation Ceremonies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99 Pats on the Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99 Incentives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100 Setting Up an Incentive System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100 Direct Financial Incentives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101 Types of Direct Financial Incentives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102 Retirement Plans, Pension Plans, and Length of Service Award Programs . . . . . . .103
x contents Individual Retirement Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104 Pay Per Call or Per Hour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105 “Monthly Pot” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105 Annual Reimbursement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105 Tax Exemptions and Deductions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106 Health Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106 Tuition Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 Housing Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 Special Low-Interest Housing Loans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108 In-Season Bonus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108 Indirect Monetary Incentives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108 Local Business Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109 Chamber of Commerce Dollars and Gift Certificates . . . . . . . . . . . . . . . . . . . . . .109 Health Club Memberships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110 Other Indirect Monetary Incentives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110 Uniform and Department Paraphernalia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111 Other Incentives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111 Equality in Incentive Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113 Qualifying for Benefits and Incentives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113 The Fun Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115 Social Committee/Social Director . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115 Parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115 Prevention Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115 Making Training Enjoyable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116 Other Ways to Have Fun . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116 Increased Range of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118 What to Avoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118 Alcohol Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120 Drug Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120 recruitment:
Page 1 and 2: U.S. Fire Administration Retention
Page 4 and 5: U.S. Fire Administration Retention
Page 6: Preface In 2004, the U.S. Fire Admi
Page 9: viii contents Other Image-enhancing
Page 13 and 14: xii contents Tests and Background C
Page 16 and 17: introduction The volunteer emergenc
Page 18 and 19: Retention & Recruitment for the Vol
Page 20 and 21: THE RETENTION & RECRUITMENT CHALLEN
Page 40 and 41: RETENTION: Challenges & Solutions
Page 42 and 43: A Retention & Recruitment for the V
Page 48 and 49: Example: goal --Comply with all of
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Retention & Recruitment for the Vol
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70 conclusion conclusion There are
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Retention and Recruitment for the Volunteer Emergency Services

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