Retention and Recruitment for the Volunteer Emergency Services

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Retention & Recruitment for the Volunteer Emergency Services: Challenges & Solutions 5 LEADINg REASONS WHy MEMBERS STOP VOLuNTEERINg IN FIRE AND EMS DEPARTMENTS • Internal conflicts • Excessive time demands • Feeling of a lack of support from department • Perceived unfairness of disciplinary actions • Perceived unfairness or inconsistencies in management member surVeYs Although most volunteers are motivated by similar factors, it is essential that each department find out the factors that may help retain its members, or drives them away. Each department needs to do its own market research; you cannot assume that your volunteers are like those in the department next door. One department holds individual annual interviews with each member to ask, “What are the top three needs of the department, and what are the top three personal needs you have?” This information is used in shaping department policy and priorities and in dealing more effectively with each individual. Attitude and motivation research indicates that members are more easily retained if their motivation for volunteering is to provide a service to the community. Members say they prefer strict requirements placed upon them rather than serving in a department with a lackadaisical attitude; and that it was important to receive recognition for their assistance to the community. This information can help the department know what to look for in screening applicants and what to emphasize in managing the department. Although surveys can provide useful information, they need to be handled with care. A department found that its volunteers refused to fill out questionnaires any more after the department reprinted easily identifiable, verbatim quotes from a survey. However, some volunteers want to be quoted and will even put their names on the surveys. The key is to make sure everyone understands the ground rules of any survey undertaken. Fire departments should heed the results from a questionnaire and ensure that action is taken. There have been experiences when volunteers refused to fill out a new survey because the previous one had no impact. Volunteers do not like to waste their time. Find out what is driving them to volunteer or leave. It is a local issue.
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U.S. Fire Administration Retention
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U.S. Fire Administration Retention
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Preface In 2004, the U.S. Fire Admi
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viii contents Other Image-enhancing
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x contents Individual Retirement Ac
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xii contents Tests and Background C
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introduction The volunteer emergenc
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Retention & Recruitment for the Vol
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THE RETENTION & RECRUITMENT CHALLEN
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