Retention and Recruitment for the Volunteer Emergency Services

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Retention & Recruitment for the Volunteer Emergency Services: Challenges & Solutions 47 other Places to adVertise • Restaurants can use placemats with the local volunteer department’s recruitment message imprinted on them. This was done statewide by fast-food restaurants in New Jersey as part of the 1-800-FIRE-LINE recruitment campaign. • Pizza delivery restaurants can attach a flyer on each pizza box they deliver. • Grocery stores can print recruiting messages on their receipts and bags. • Newsletters published by local nursing groups to recruit EMS members. • Utility company bills. New Jersey also advertised for volunteers in an electric company’s bills statewide for free. • New housing developments. Allow newcomers to the community to be aware of the need for volunteer firefighters. informational sessions Every department should set aside one night every month or every few months to hold an informational session for prospective volunteers. The purpose of this session is to provide an overview of the department, volunteer opportunities, and requirements and expectations. “Too many departments fail to provide prospective members with the information they need to make a decision about whether volunteering is right for them. Our department has found that by holding prospective member nights every few months, we are able to inform every prospective new member about how they can serve the community and what will be expected of them,” said the chief of the Cherrydale, Virginia, Volunteer Fire Department. Prospective member sessions allow possible recruits the opportunity to make an informed decision about whether they have what it takes to volunteer. There is also a question-andanswer period. “We may get ten calls a month from people interested in joining. We tell them to attend the informational session, which is good for them because it answers their questions, and which is good for us because we can explain all of our requirements in one big swoop to everyone,” the chief said. The sessions save a lot of time in the recruitment process. Informational sessions also discourage people who do not have the time or what it takes to volunteer. They help to avoid situations where people join, find out that volunteering is not what they expected, and then suddenly quit. Fire departments should give a comprehensive overview of the “nature of the business” (discussed previously) at informational sessions. Firefighter and EMT “job descriptions” should be developed and distributed with other handouts. A sample is shown in the following box.
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U.S. Fire Administration Retention
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U.S. Fire Administration Retention
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Preface In 2004, the U.S. Fire Admi
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viii contents Other Image-enhancing
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x contents Individual Retirement Ac
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xii contents Tests and Background C
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introduction The volunteer emergenc
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Retention & Recruitment for the Vol
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THE RETENTION & RECRUITMENT CHALLEN
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RETENTION: Challenges & Solutions
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A Retention & Recruitment for the V
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Example: goal --Comply with all of
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• improve “customer service”;
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Retention and Recruitment for the Volunteer Emergency Services

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