featured in this issue - NZIFST - The New Zealand Institute of Food ...
featured in this issue - NZIFST - The New Zealand Institute of Food ...
featured in this issue - NZIFST - The New Zealand Institute of Food ...
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call<strong>in</strong>g<br />
Christchurch<br />
Dave Pooch, President <strong>of</strong> <strong>NZIFST</strong> was <strong>in</strong> Christchurch<br />
mid-March and visited Formula <strong>Food</strong>s.<br />
Staff member Nicki Sutton told Dave <strong>of</strong> a sales trip she<br />
made to Blenheim a few days after the quake. She found<br />
customers wanted to talk about her experience but also<br />
wanted to <strong>of</strong>fer support <strong>in</strong> a practical way to help the<br />
Christchurch economy get up and runn<strong>in</strong>g aga<strong>in</strong>. Some<br />
made gifts.<br />
One client made a donation and left it to Nicki to decide<br />
who it went to. She distributed that to what she called<br />
a ‘special case’ family. She looked solemn, then distant<br />
and gave no further <strong>in</strong>formation.<br />
. .. .. .. .. . .. .. .. ..<br />
Homersham Ltd would like to take <strong>this</strong> opportunity to<br />
advise all customers and suppliers that they are up and<br />
runn<strong>in</strong>g after the recent Christchurch earthquake. “We<br />
are one <strong>of</strong> the fortunate with all staff OK and no damage<br />
to our bus<strong>in</strong>ess.”<br />
. .. .. .. .. . .. .. .. ..<br />
John Brooks Ltd Christchurch premises had liquefaction<br />
<strong>in</strong> the back <strong>of</strong> the warehouse, and m<strong>in</strong>or damage<br />
to the <strong>of</strong>fice and show room, but no staff or their families<br />
were <strong>in</strong>jured. <strong>The</strong> phones were transferred to their<br />
Well<strong>in</strong>gton branch until the 1st March, and <strong>this</strong> allowed<br />
the staff to clean and reset the warehouse back up for<br />
operation.<br />
“<strong>The</strong> staff went beyond the call <strong>of</strong> duty to have the<br />
branch back operational for the 1st March, when courier<br />
the freight services restarted also.”<br />
Chris Brooks is pleased to report that the Christchurch<br />
operation is now fully functional.<br />
. .. .. .. .. . .. .. .. ..<br />
Mercer Sta<strong>in</strong>less has been really lucky to come through<br />
both earthquakes with m<strong>in</strong>imal cosmetic damage to the<br />
workshop. We were out <strong>of</strong> action for three days after<br />
Feb 22, wait<strong>in</strong>g for the build<strong>in</strong>g to be <strong>in</strong>spected, but we<br />
are cleared and fully operational now. All contact details<br />
are unchanged,” writes David Gaiger.<br />
Sara Hargraves from NZ Labs wrote us <strong>this</strong> personal<br />
account <strong>of</strong> her experience on 22 Feb.<br />
12.51pm on Tuesday February 22nd 2011 is a day no<br />
one <strong>in</strong> Christchurch will forget.<br />
I was sitt<strong>in</strong>g at my desk talk<strong>in</strong>g with Brian Watson, general<br />
manager for NZLabs <strong>New</strong> <strong>Zealand</strong> when the quake<br />
hit. I dropped the phone and ran outside count<strong>in</strong>g staff<br />
as we all waited for the shak<strong>in</strong>g to stop. Be<strong>in</strong>g based <strong>in</strong><br />
Wigram the shake was hard but we didn’t have the total<br />
devastation that the <strong>in</strong>ner city had. We didn’t see build<strong>in</strong>gs<br />
fall down or cars crushed with rubble but we were<br />
all shaken and scared.<br />
<strong>The</strong> build<strong>in</strong>g was checked ensur<strong>in</strong>g staff safety and the<br />
all clear given.<br />
Staff were <strong>in</strong> the staff room for a de-brief and calm down<br />
when the first after-shock hit. After that, those staff that<br />
needed to get children or check on properties and extended<br />
family left. Rema<strong>in</strong><strong>in</strong>g was a core set <strong>of</strong> staff that<br />
f<strong>in</strong>ished the day’s work and set up for the next day.<br />
<strong>The</strong> laboratory susta<strong>in</strong>ed no damage, but we realised<br />
quickly the impact <strong>this</strong> quake would have on staff and<br />
their need to be able to sort out their own properties if<br />
damaged and to support their families. We also knew<br />
the impact on the <strong>in</strong>ner city and that couriers would not<br />
be operational so the decision was made to ship our<br />
out-<strong>of</strong>-Christchurch clients’ work directly to our other<br />
labs <strong>in</strong> the North Island. Be<strong>in</strong>g part <strong>of</strong> a nationwide laboratory<br />
cha<strong>in</strong> certa<strong>in</strong>ly has its advantages. NZLabs staff<br />
at our Auckland, Hamilton and Hast<strong>in</strong>gs sites looked<br />
after Christchurch’s clients extremely well over the next<br />
five days, thus ensur<strong>in</strong>g that our clients had no impact<br />
on their bus<strong>in</strong>esses because <strong>of</strong> the earthquake: they still<br />
received excellent support and turnaround times from<br />
NZLabs. Our Christchurch site rema<strong>in</strong>ed open for local<br />
clients and to manage the <strong>in</strong>creased work load due to<br />
required water test<strong>in</strong>g. We were back <strong>in</strong>to full sw<strong>in</strong>g by<br />
Monday February 28th.<br />
Our staff were amaz<strong>in</strong>g dur<strong>in</strong>g <strong>this</strong> time, not only turn<strong>in</strong>g<br />
up for work when they could but also <strong>in</strong> support<strong>in</strong>g<br />
one another with places to stay and meals. We received<br />
parcels <strong>of</strong> non perishable food from our nationwide network<br />
<strong>of</strong> labs and from many <strong>of</strong> our clients. This was<br />
amaz<strong>in</strong>g and certa<strong>in</strong>ly touched us all here at NZLabs<br />
Christchurch.<br />
. .. .. .. .. . .. .. .. .. . .. .. .. .. . .. .. .. ..<br />
April/May 2011<br />
13