Installation Guide - Casewise
Installation Guide - Casewise
Installation Guide - Casewise
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
Chapter 7<br />
Help and Support<br />
Web Desk<br />
You can submit a request for assistance and search our knowledge base on our web<br />
desk support system:<br />
http://www.casewise.com/support/<br />
Telephone and Email support<br />
<strong>Casewise</strong> provides telephone and Email support services to registered users who<br />
have paid their annual maintenance charge. The service is available during normal<br />
office hours.<br />
When you contact Service Desk for help, please ensure that you include the following<br />
information in your email, or have it at hand if you are telephoning:<br />
<br />
<br />
<br />
<br />
<br />
<br />
Your name and organization name<br />
Your Auth ID. For client licenses, this is the code you entered when you<br />
registered for a license. For server licenses, please obtain the Auth ID from<br />
your system manager<br />
The version number of Corporate Modeler Suite you are using<br />
Your Operating System<br />
Any error messages you have encountered, or the precise steps that caused<br />
the problem<br />
For Corporate Publisher HTML problems, your Internet browser’s name and<br />
version number.<br />
Please see the www.casewise.com for the details of your nearest support contact.<br />
31
Change language