PHF Member Handbook - Parkland Community Health Plan, Inc.

What if I need help understanding or reading the Member Handbook
We have special services for people who have trouble reading, hearing, seeing, or speak a language other than
English or Spanish. You can ask for the Member Handbook in audiocassette or other languages. You can also
ask for the Member handbook in Braille or larger print. If you need the audiocassette, we will mail it to you. To
get help, just call or write Parkland HEALTHfirst Member Services at 1-888-672-2277, or mail to Parkland
Community Health Plan, Attention: Member Services, P. O. Box 569005, Dallas, TX 75356-9005.
Information about the Parkland HEALTHfirst Identification Card
(HEALTHfirst ID Card)
You will get a Parkland HEALTHfirst Identification (ID) card from us when you enroll in Parkland
HEALTHfirst. A copy of the Parkland HEALTHfirst ID card is shown below.
Front
of card
Parkland Community Health Plan
Attention Doctor/Hospital—You Must Call
1-888-672-2277 For Precertification Or Case Management
MEMBER NA ME:
MEDICAID ID:
EFF. DATE
PCP:
PCP EFFECTIVE DATE:
PCP TEL:
Carry this card with you and present it at time of service.
Member Services / Servicios para Miembros: 1-888-672-2277
24 hours / 7 days per week / 24 horas del dia/siete dias de la semana
Parkland Nurse Line / Linea de Enfermeras de Parkland: 1-888-667-7890
Block Vision of Texas, Inc. Services line / Linea de Servicios para
Miembros de Block Vision of Texas, Inc.: 1-800-879-6901
Behavioral Health (NorthSTAR) / Salud Mental: 1-888-800-6799
24 hours / 7 days per week / 24 horas del dia/siete dias de la semana
Relay Texas TT/TDD: 1-800-735-2989
MEMBER NOMBRE:
MEDICAID NÚM:
EFFECTIVO:
PCP:
FECHA DE EFECTIVIDAD EL PCP:
TELÉFONO DEL PCP:
Lleve esta tarjeta con usted y preséntela antes de recibir servicios.
Back of
card
In a Medical Emergency
1. Go to the nearest hospital or emergency room immediately.
2. Emergency room personnel: Please notify the patient's
Primary Care provider within 24 hours or as soon as
possi bl e.
For additional information regarding emergency services,
please refer to your Healthfirst Plan member handbook
Mail claims to this address:
Claims Processing Center
P.O. Box 61088
Phoenix, AZ 85026
In case of an emergency,
please call 911
En caso de una emergencia médica
1. Vaya inmediatamente a la sala de emergencias o al hospital más
cercano.
2. Personal de la sala de emergencias: favor de avisarle al Proveedor
de Cuidado Primario del Paciente dentro de las 24 horas o lo
más pronto posible.
Para más información sobre servicios de emergencia, favor de
referirse al Manual para Miembros del Plan de Salud de Parkland
HealthFirst.
Envie reclamaciones a este
dirección.
Claims Processing Center
P.O. Box 61088
Phoenix, AZ 85026
En caso de una emergencia, por
favor llama al 911
093-MH-050509
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