PHF Member Handbook - Parkland Community Health Plan, Inc.
PHF Member Handbook - Parkland Community Health Plan, Inc.
PHF Member Handbook - Parkland Community Health Plan, Inc.
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Give your child a healthy smile!<br />
What if I am out of town and my child is due for a THSteps check up<br />
If you are out of town when the THSteps check up is due, make an appointment with a THSteps Provider as soon<br />
as you get home. If you have moved, please call <strong>Parkland</strong> HEALTHfirst <strong>Member</strong> Services at 1-888-672-2277 to<br />
get the name of a THSteps provider in your area.<br />
Are you a Migrant Farm worker<br />
A migrant farm worker is a person who works on farms or fields or as a food packer during certain times of the<br />
year. Migrant farm workers move to different places to follow the crops.<br />
What if I am a Migrant Farm worker<br />
We have special Medicaid services for children of migrant farm workers.<br />
If you call us and tell us you are a migrant farm worker:<br />
We will help you find the doctors and clinics, and help you set up appointments for your children.<br />
We will let doctors know your children need to be seen quickly because you may have to leave the area to<br />
go to the next farm job.<br />
Why does my health plan need to know if I am a Migrant Farmworker<br />
We want to make sure you get the care you need in a timely manner. If you travel doing seasonal work, we want<br />
to help you plan for getting check-ups and other services that might be due while you are away.<br />
How can your health plan help<br />
If you are migrant farmworker you can call us at 1-800-327-0016. We can help you find out if you would be due<br />
for a check-up during the time you will be living outside the area. We will help you make a plan for getting<br />
services before you leave.<br />
Call at least 48 hours in advance if you need to cancel an appointment.<br />
How do I get special language services<br />
Anytime during your health care experience, if you need help with special language services including<br />
interpreters, please call <strong>Member</strong> Services at 1-888-672-2277 for more information. Please remember that if you<br />
need an interpreter, you must call 72 hours before your appointment.<br />
Se Habla Español - <strong>Parkland</strong> HEALTHfirst has people to help you who speak both Spanish and English. We<br />
also have member flyers or brochures in Spanish.<br />
Language Line – We provide a language line if your primary language is not English or Spanish. We will find<br />
someone who speaks your language. Call <strong>Parkland</strong> HEALTHfirst at 1-888-672-2277.<br />
093-MH-050509<br />
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