PHF Member Handbook - Parkland Community Health Plan, Inc.

Directory. You can change your baby's PCP up to four times per year. To choose your baby’s pediatrician, call
us toll-free at 1-888-672-2277.
Can I switch my baby’s health plan
Your baby will be assigned to the same health plan that you are enrolled with for at least 90 days after the date of
birth. You can ask to change health plans before the 90 days if both health plans agree to the change. You will
need to contact HHSC to keep your baby on Medicaid before the end of the 90 days.
If your baby is in the hospital, you will not be able to change health plans until your baby is discharged.
What is Case Management for Children and Pregnant Women (CPW)
CPW is a program offered by the State. It provides services to children with a health condition or risk, birth
through 20 years of age and high-risk pregnant women of all ages.
What type of services would my child or I receive
Case management is a Medicaid service. They can help you or your child with:
- Getting medical services,
- Family problems,
- School issues,
- Money concerns,
- Finding help near where you live, and
- Equipment and supplies.
For more information about this program, go to http://www.dshs.state.tx.us/caseman/default.shtm
Who do I call if I have special health care needs and need someone to help me
You can have your health care from a specialist if you have special health care needs. If you have special health
care needs and need someone to help you, please call Parkland HEALTHfirst. Call 1-888-672-2277 and ask for a
case manager.
What do I do if I have to move
Report your new address as soon as possible to the local HHSC Eligibility Office and Parkland HEALTHfirst
Member Services at 1-888-672-2277. You must call Parkland HEALTHfirst before getting any services in your
new area unless it is an emergency. You will continue to get care through Parkland HEALTHfirst until the
address is changed unless you have moved out of the service area.
093-MH-050509
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