PHF Member Handbook - Parkland Community Health Plan, Inc.

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This book belongs to:________________________________________________ My Primary Care Provider (PCP) is:___________________________________ My PCP’s address is:________________________________________________ My PCP’s telephone number is:_______________________________________ Call us: Write us: Parkland HEALTHfirst Member Services Toll-free 1-888-672-2277 English/Spanish Interpreter Services available Member Services Hours: 8 a.m. – 5 p.m. (Phones answered by Nurse Line or leave voicemail after hours) Parkland Community Health Plan Attention: Parkland HEALTHfirst Member Services P.O. Box 569005 Dallas TX 75356-9005 Visit our Website: www.ParklandHMO.com TDD: For persons who are deaf or hard of hearing, please call through the Relay of Texas TDD/TT line at 1-800-735-2989 and ask them to call the Parkland HEALTHfirst Member Services Line at 1-888-672-2277. Behavioral Health Services (includes mental health & substance abuse, English/Spanish interpreter available 24 hours/day, 7 days/week; for emergencies, go to nearest ER or call this number) 1-888-800-6799 (toll-free) Parkland 24-hour Nurse Line (Bilingual): 1-888-667-7890 or 214-266-8773 Transportation for Medical Services: 1-877-633-8747 Prescription Information 1-800-252-8263 Block Vision 1-800-879-6901 (does not apply to SSI members) STAR Program Help Line 1-800-964-2777 Medicaid Managed Care Helpline 1-866-566-8989 Medicaid Managed Care Helpline TDD 1-866-222-4306 093-MH-050509 - i - Parkland HEALTHfirst uses the services of Aetna Life Insurance Company (Aetna). Aetna is not the insurer or sponsor of Parkland HEALTHfirst.
A WELCOME TO OUR PARKLAND HEALTHfirst STAR Members!! Dear Parkland HEALTHfirst Member: Parkland HEALTHfirst is a plan that makes it easier for you to get good medical care. With Parkland HEALTHfirst you will get all the Medicaid benefits you have now – and more. You will also be able to pick a doctor or health care provider from a list of doctors and health care providers close to where you live. The doctor or health care provider you pick will be your Parkland HEALTHfirst Primary Care Provider (PCP) and will help you take care of all your healthcare needs. If you, or your child, have a behavioral health emergency and need behavioral health treatment, go to the nearest Emergency Room or call toll-free at 1-888-800-6799 and someone will help you get care right away. You or someone on your behalf will need to call the behavioral health provider line at 1-888-800-6799 and let them know you had an emergency. Here are a few important things you will need to do to help us give you the best care: Your PCP’s name will appear on your Parkland HEALTHfirst ID Card. Check your ID card to make sure the information is correct. Make an appointment with your PCP soon to get to know your doctor. When you call your PCP for appointments, tell them you are a Parkland HEALTHfirst member. Call your PCP when you need care. Follow your PCP’s advice. Always carry your Parkland HEALTHfirst ID card and Medicaid Form 3087 Use the hospital Emergency Room (ER) only for emergencies. As a member of Parkland HEALTHfirst Health Plan you can ask for and receive the following information each year: Names, locations, telephone numbers, languages spoken (other than English) by network providers, and identification of providers who are not accepting new patients. The information provided will be, at a minimum, information on primary care physicians, specialists, and hospitals in the Dallas Service Area (Collin, Dallas, Ellis, Hunt, Kaufman, Navarro, and Rockwall counties). Any restrictions on the member’s freedom of choice among network providers Member rights and protections Information on complaint, appeal and fair hearing procedures The amount, duration, and scope of benefits available under the contract in sufficient detail to ensure that members understand the benefits to which they are entitled How to get benefits including authorization requirements How members may get benefits, including family planning services, from out-of-network providers, and/or limits to those benefits How after hours and emergency coverage are provided and/or limits to those benefits, including: 093-MH-050509 - ii -
Page 1: MEMBER HANDBOOK MANUAL PARA MIEMBRO
Page 5 and 6: This notice describes how medical i
Page 7 and 8: You have the right to ask us to mak
Page 9 and 10: Table of Contents DO YOU HAVE QUEST
Page 11 and 12: What if I need help understanding o
Page 13 and 14: Temporary Medicaid ID Card (Form 10
Page 15 and 16: 093-MH-050509 - 5 -
Page 17 and 18: Here are some reasons why you may n
Page 19 and 20: What Medicaid services do I get wit
Page 21 and 22: What extra benefits do I get with P
Page 23 and 24: What if I need urgent care Urgent c
Page 25 and 26: You should be able to see your spec
Page 27 and 28: How do I get Texas Health Steps for
Page 29 and 30: Sign Language - We can provide sign
Page 31 and 32: Directory. You can change your baby
Page 33 and 34: 2. To a reasonable opportunity to c
Page 35 and 36: Parkland HEALTHfirst’s Member Adv
Page 37 and 38: The Member has the right to continu
Page 39: Family Planning Providers - Proveed

PHF Member Handbook - Parkland Community Health Plan, Inc.

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