VIETNAM AIRLINES ELECTRONIC TICKETING FOR HKG ABACUS ...
VIETNAM AIRLINES ELECTRONIC TICKETING FOR HKG ABACUS ...
VIETNAM AIRLINES ELECTRONIC TICKETING FOR HKG ABACUS ...
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<strong>VIETNAM</strong> <strong>AIRLINES</strong> <strong>ELECTRONIC</strong> <strong>TICKETING</strong> <strong>FOR</strong> <strong>HKG</strong> <strong>ABACUS</strong><br />
Implementation Implementation Date Date 10 Mar 08<br />
Quick Quick Reference<br />
Reference<br />
Default Default EE-Ticket<br />
E Ticket Yes / 10 Mar 08<br />
Status Status Code Code Code<br />
� HK-confirmed / RR-reconfirmed / HL-waitlisted / DS-open<br />
� At least one booked segment in VN RLOC for e-ticket issuance.<br />
� At least one booked segment for OPEN segment E-ticket issuances.<br />
� Carrier code VN must be present in OPEN segment.<br />
E.g. 0VNOPENC22NOVSGN<strong>HKG</strong>DS1<br />
In case the applicable fare’s rules allow open segments, you are required to book that<br />
segment WL and issue the ticket, because open segment with no carrier and flight<br />
number will cause VN system error. An open ET segment will not not be accepted for check<br />
in on any VN operating flights. (VN sales letter Ref: SN06/2009 dated 21Aug09)<br />
Passive Passive Segment Segment � Supported, Carrier RLOC must be added to the GK/GL segment.<br />
E.g. 0VN123Y23NOVSINHANGK1*<br />
� Ticketing agent has the responsibility to verify correct booking details for passive<br />
segment creation.<br />
� Please remember to report E-ticket number to “VN” if using “GK” segment issuance.<br />
Form Form of of Identification Identification Not Supported.<br />
Name Name Name Field Field<br />
Field<br />
Requirement<br />
Requirement<br />
Maximum Maximum Name<br />
Name<br />
Characters Characters for for for EE-Ticket<br />
E Ticket<br />
Use passenger full name (same as passport) for Reservation & Ticketing.<br />
Maximum of 55 characters for E-ticket issuance.<br />
Passenger name field is truncated in ETR after the 31 st name character.<br />
Maximum Maximum Segments Segments Maximum 9 passenger per E-ticket transaction.<br />
Maximum 16 segments including surface sector per passenger per E-ticket transaction.<br />
Multiple Multiple EE-tkt<br />
E tkt for for same same same pax<br />
pax � Allow multiple ETRs created in VN RLOC with different itinerary.<br />
in in same same airline airline RLOC<br />
RLOC � Require voiding unwanted Electronic ticket prior issue a new E-ticket.<br />
Form Form of of Payment<br />
Payment Supported Single FOP.<br />
Multiple FOP not allowed.<br />
Infant Infant EE-Ticket<br />
E Ticket Ticket � Supported.<br />
� Interline Interline Infant Infant Eticket Eticket – Not Not Allowed<br />
Fare Fare not not Supported Supported Nil.<br />
Whole Whole routing routing on on VN VN – Make the reservation for infant in the accompanied adult’s PNR.<br />
Then issue the infant no-seat ticket with the adult’s booking class(es). Full normal fare, all<br />
rules and conditions for infant will be applied and shown on the ticket. (VN sales letter<br />
Ref: SN06/2009 dated 21Aug09)<br />
Interline Interline Infant Infant Eticke Eticket Eticke ( (Routing (<br />
Routing involving other carrier) – Agencies will issue ET with<br />
booking class(es), fare level, rules conditions applied for CHILD. (VN sales letter Ref:<br />
SN06/2009 dated 21Aug09)<br />
Ticket Ticket Number Number Reporting Reporting Automatically generated to VN and SSR TKNE filed in PNR history after E-ticket issuance.<br />
Void Void Void<br />
Applicable with BSP same day void period.<br />
_________________________________________________________________________________________________________<br />
Last Update: 21-Aug-09 Page 1 of 3
<strong>VIETNAM</strong> <strong>AIRLINES</strong> <strong>ELECTRONIC</strong> <strong>TICKETING</strong> <strong>FOR</strong> <strong>HKG</strong> <strong>ABACUS</strong><br />
Exchange xchange � Supported (including ET to ET and paper to ET).<br />
� Please refer to BSP quick reference for carrier preference.<br />
Void Void Exchange Exchange<br />
� Supported.<br />
� Void Exchange allowed only on same day transaction and applicable to:<br />
E-Ticket exchange E-ticket, Paper document exchange to E-ticket.<br />
Auto Auto Revalidation Revalidation Supported.<br />
Provided coupon is confirmed to confirmed status<br />
If revalidation involved rebooking fee, agent must contact VN ticketing counter for revalidation.<br />
Steps to revalidate the E-ticket:<br />
1. Display the PNR e.g. *ABCDEF<br />
2. Display the E-ticket record e.g. WETR*T7381234567890<br />
3. Enter the segment & coupon<br />
number to be revalidated.<br />
e.g. WETRL/S2/C2<br />
(Where S2 = segment 2 in PNR, C2 = coupon 2 in ETR)<br />
ETR Retention date ETR ETR Status Retention Date<br />
OPEN (unused ETR) Available 13 months from date of last flight coupon.<br />
USED (fully used ETR) Stored for 7 days after the last flight coupon.<br />
VOID/EXCH/RFND Stored for 7 days from transaction date.<br />
E-ticket ticket ticket Refund<br />
Refund<br />
Supported and please proceed with BSP Refund guidelines.<br />
Procedures<br />
Procedures<br />
Cancel Cancel EE-Ticket<br />
E Ticket Refund Refund Refund Supported and Cancel Refund allowed only on same date transaction.<br />
Entry: WTRX<br />
E.g. WTRX738xxxxxxxxxx<br />
Code Code-Share Code Code Share Flights<br />
Flights<br />
� Supported.<br />
� After segment sold: “/E” indicator will be appended<br />
� For Non ET sectors: “/N” indicator or blank will be appended<br />
Interline Interline Carrier Carrier � Please refer to WETP*VN for eligible Interline carriers.<br />
� To successfully issue the Interline E-ticket, all flight segments must have an indicator<br />
“/E” at the end of segment sold.<br />
E-Ticket Ticket Hotline Hotline<br />
-----<br />
Airline Airline Reminder Reminder<br />
VN system set to take the last ticket number line in a PNR for each passenger for check-in<br />
purpose. Please ensure that the last ticket number for each passenger in the PNR is valid<br />
ticket and not with the status of VOID, EXCHANGE, REFUND etc. to avoid system error.<br />
(VN sales letter Ref: SN06/2009 dated 21Aug09)<br />
_________________________________________________________________________________________________________<br />
Last Update: 21-Aug-09 Page 2 of 3
<strong>VIETNAM</strong> <strong>AIRLINES</strong> <strong>ELECTRONIC</strong> <strong>TICKETING</strong> <strong>FOR</strong> <strong>HKG</strong> <strong>ABACUS</strong><br />
Remarks Remarks<br />
VN has successfully migrated to Sabre on 17May09 approximately at 1400h/<strong>HKG</strong>.<br />
Tickets issued prior to migration, has the following missing data upon ET display:<br />
Tickets Tickets without without XT XT XT Tax<br />
Tax<br />
- Customer Number (DK no.) / NVB/NVA year information / FCI / Invoice No.<br />
Tickets Tickets with with with XT XT Tax Tax<br />
Tax<br />
- Customer Number (DK no.) / NVB/NVA year information / FCI / Invoice No. /<br />
Incomplete Fare Calculation / 3rd Tax “XT”<br />
Even Even Exchanged Exchanged Tickets<br />
Tickets<br />
- Customer Number (DK no.) / NVB/NVA year information / FCI / Invoice No. /<br />
Incomplete Fare Calculation / 3rd Tax “paid XT” / Original ticket information<br />
Add Add Collect Collect Tickets<br />
Tickets<br />
- Customer Number (DK no.) / NVB/NVA year information / FCI / Invoice No. /<br />
Incomplete Fare Calculation / New XT tax and Paid XT / Original ticket information<br />
_________________________________________________________________________________________________________<br />
Last Update: 21-Aug-09 Page 3 of 3
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