Payment of Rent - UCLA - Housing

After-Hours Maintenance Emergencies
(310) 391-0686
University Apartments provides 24-hour residential
emergency service. If you require immediate
assistance for a lockout, a noise complaint or a
maintenance problem in your apartment between
4:30 p.m. and 8:00 a.m. or on the weekend, call
for after-hours service. Every night, including
weekends and holidays, there is an Apartment
Coordinator designated to respond to your calls.
After-hours service is for emergency calls only. Afterhours
emergencies are identified as follows:
• Any situation that immediately endangers health
or property.
• Overflowing toilet, no lights, no heat, no water,
no hot water, flooding of any kind, garage door
broken (if your car is inside and you are unable to
open door).
• Reset of a circuit breaker or other electrical emergencies.
• Lockouts: Each apartment is furnished with one
mailbox key, one door key and one gate access
card per adult resident. Keys must not be duplicated.
For All Other Emergencies Dial 911
Handling Lock-Outs
Keys may be borrowed by the following persons
upon showing a photo I.D.:
• The Tenant(s) of Record and/or spouse listed on
the Rental Agreement
• A child 13 and older if his/her name is on the
Rental Agreement.
Children 13 and older not on the Rental Agreement
and children under 13 that are on the Rental
Agreement will require written permission from the
Tenant of Record for entry to the apartment.
Only tenants of record will be permitted entry.
During Regular Business Hours
Monday – Friday, 8:00 a.m. – 5:00 p.m.
If you are locked out during regular business
hours excluding holidays, please come to the UAS
Admin-istration Office at 3200 Sawtelle Boulevard.
• Lock-outs between 8:00 a.m. – 5:00 p.m. – no
charge
Extenuating circumstances that require staff to go
to a resident’s unit for a lock-out will be considered
an emergency lock-out and subject to a lockout
fee of $20.
During After-Hours, Holidays, and Weekends
5:00 p.m. – 12:00 a.m.
• First three lock-outs in a year - no charge
• Fourth lock-out in a year - $20
• Fifth lock-out in a year - $40
• Sixth and subsequent lock-outs - $60
During After-Hours, Holidays, Weekends
12:01 a.m. – 7:30 a.m.
For all after-hours lock-outs, you must call the
Apartment Coordinator on duty at (310) 391-0686
for assistance. Any authorized resident requiring
lock-out services during this time will be charged
as follows:
• First lock-out in a year - $20
• Second lock-out in a year - $40
• Third and subsequent lock-outs in a year - $60
If lockouts are excessive, fees will increase.
If you lose your keycard after-hours, you will be
charged $35 for the new key in addition to the
lock-out fee.
It is imperative that you inform the Administration
Office in writing if you have a guest in your apartment
so that he/she may be given access in the
event of a lockout.
UCLA University Apartments South - Resident Handbook 2013/14
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