Payment of Rent - UCLA - Housing

Payment of Rent 

Please contact Housing Services through Ask 

Housing at http://ask.housing.ucla.edu for information 

regarding: 

• Payment of Rent 

• Payment Due Dates 

• Methods of Payment 

• Non-Payment of Housing Fees 

• Alternative Payment Arrangements 

• Refunds 

Student Payment Options 

Rental payments may be made in person with cash 

or check at the Housing Cashiers office. For hours, 

please visit http://ask.housing.ucla.edu. The office 

address is: 

Housing Cashiers 

360 De Neve Drive 

Los Angeles, CA 90095 

Online rental payment through BruinBill located on 

the URSA website at www.ursa.ucla.edu may be 

made using one of the following three options: 

• Electronic checks (e-checks) are an easy way 

to pay rent directly from a student’s checking 

or savings account. Since banks have different 

format requirements, students should check 

with their bank for accurate routing and account 

numbers. Payment is made on the BruinBill My 

Accounts page and results in a direct payment 

from a bank account to UCLA for the amount 

specified. There is no fee for this payment 

method which is also known as Automated 

Clearing House (ACH). 

• Credit cards: The BruinBill accepts payment 

by Visa, American Express, Discover, and 

MasterCard. Payment by credit card is subject to 

a 2.75% convenience fee. 

• Travelex international payments are a new 

option for international payments. Processing 

through Travelex, a student logs into his or her 

BruinBill account and chooses the foreign currency 

payment link. The process generates a 

letter that the student prints and takes to his or 

her bank within 72 hours. A pending payment 

shows on the student’s account but DOES NOT 

prevent courses from being dropped, release 

holds, or relieve the responsibility of making payment 

on the account. If the student pays within 

72 hours, the BruinBill account is updated and 

the pending payment is removed. Payments not 

made within 72 hours may not fully cover the 

amount owed. 

Students may grant third parties access to BruinBill 

to view account status and submit payment through 

the URSA website. 

Students may sign up for auto payment of housing 

charges through BruinBill. Based on the date specified 

by the student, the BruinBill will automatically 

obtain payment for the current balance from a stored 

credit card or eCheck. Please Note: If the date 

chosen is before the installment is posted to the 

BruinBill, the student will have to submit payment 

manually. 

Non-Student Payment Options 

Rental payments may be made in person with cash or 

check at the Housing Cashiers office. See information 

on hours and location above. 

Online rental payment may be made through the 

My Housing website at www.housing.ucla.edu/ 

myhousing: 

• Tenants with a UCLA logon and valid University 

ID may make a payment by selecting the 

“Tenants Make a Housing Payment” link. 

• Tenants who do not have a valid University ID 

(Visiting Scholars, Professors, some Post Docs 

and/or Medical Residents) may make a payment 

by selecting the “Affiliates Make a Payment” link. 

Tenants with a BruinCard where the University ID 

begins with 009 must use this option to make a 

payment. 

• For tenants who wish a third party to make a 

payment on his/her behalf, they may have the 

third party pay using the “Affiliates Make a 

Payment” link. 

UCLA University Apartments South - Resident Handbook 2013/14 

13

Online payment may be made using eChecks (see 

above) or certain credit cards. For non-student payment, 

American Express, Discover, MasterCard, and 

VISA are accepted. 

Miscellaneous Charges 

Charges related to your stay in University housing will 

be posted to your housing account. Miscellaneous 

charges may include charges for damages, replacement 

costs, violation of the rules listed in this 

Handbook or on the housing Rental Agreement, 

and for additional services rendered. Miscellaneous 

charges should be reflected on your Housing account 

within three (3) business days. All miscellaneous 

charges are due upon receipt and should be paid 

immediately. Failure to pay may result in an academic 

record restriction. 

Charge Disputes 

Questions regarding charges on your account should 

be directed to the originating department. For miscellaneous 

charges, please contact your University 

Apartments Resident Services Coordinator. If a resolution 

cannot be reached with the Resident Services 

Coordinator, an appeal may be submitted to the 

University Apartments Area Manager. If such appeal is 

submitted, the resident is still responsible for paying 

that charge until the dispute is resolved. 

Please contact the Housing Accounts Receivable 

Office if you have questions regarding other housing 

charges. 

Other Legal Action 

As a resident of University Apartments, you are 

also required to abide by the Rules and Regulations 

as contained in the UAS Resident Handbook and 

Rental Agreement. If you fail to do so, the University 

may serve you with a Three-Day Notice to Perform 

Covenant or Quit. The notice will give you the opportunity 

to either correct the applicable violations of the 

contract or move out within a three-day period. 

Rental Rate Increases 

Housing is an auxiliary enterprise in the UC system 

and therefore totally self-supporting. Apartment 

rental rates are reviewed each year and rate increases 

typically occur in July. Every effort is made to keep 

rates as low as possible without compromising the 

integrity of the physical plant and every attempt 

is made to support and sustain the many services 

UCLA faculty, students and student families have 

come to enjoy at University Apartments. 

Contact Information 

Housing Services Offices (www.housing.ucla.edu): 

• Housing Accounts Receivable 

• Housing Assignments 

• Housing Cashiers 

• Community Housing Office (www.cho.ucla.edu) 

Questions for any of the Housing Services offices 

may be asked and answered online at http://ask. 

housing.ucla.edu. All Housing Services offices are 

located on the 1st floor of Sproul Hall. The address 

for the four offices is: 

360 De Neve Drive 

Los Angeles CA 90095-1383 

MC: 138307 

University Apartments Administration Offices 

• University Apartments North 

11020 Weyburn Drive 

Los Angeles CA 90024 

MC: 144907 

(310) 983-1300 

uan@ha.ucla.edu 

• University Apartments South 

3200 Sawtelle Blvd. 

Los Angeles CA 90066 

MC: 149707 

(310) 398-4692 

uas@ha.ucla.edu 

The University also reserves the right to terminate the 

contract without cause by giving you 30-day advance 

written Termination of Tenancy notice in the event you 

have lived in the premises for less than one year or a 

60-day advance written Termination of Tenancy notice 

in the event you have lived in the premises for one 

year or more. 


14

Routine Maintenance Services 

Routine maintenance can be requested during 

regular business hours by contacting UA Facilities 

Management at (310) 391-0686 or by submitting an 

online work order at: www.housing.ucla.edu/workorder. 

There is no charge for this service unless the maintenance 

required has occurred as a result of negligence 

on the part of the tenant or his or her guest(s). We 

strongly encourage residents to report any apartment 

or building problems immediately. Further damage due 

to delay in reporting may result in charges to the tenant. 

In the event the power has to be turned off to complete 

a work order, you are responsible for turning off 

all appliances including, but not limited to, computers, 

televisions, and stereos. Once a tenant requests 

maintenance services, the University reserves the right 

to enter the apartment without notice to perform the 

work in accordance with the standard response times. 

If you call the office for repairs, please inform others in 

your apartment of your request so they know a repairman 

will be entering the apartment. 

Online Work Order System 

The Maximo resident work order system for nonemergency 

requests allows residents to submit a 

maintenance work order request online and receive 

e-mail updates regarding work order status. The 

website link for Maximo is www.housing.ucla.edu/ 

workorder. The site includes a link for instructions on 

how to submit a non-emergency work order. Users 

will be required to register and may then begin to 

use the site to submit requests. 

Response Times 

The following list provides the standard response 

times to anticipate for various types of maintenance 

problems. UA Facilities Management will schedule 

work based on the overall needs of the Department. 

Priority I - Hazards to life, health, property and 

security. 

Immediate or same day service for problems such 

as: Lockout, no electricity, no water/hot water, sink 

blockages, plugged toilet, over flow, no heat, major 

plumbing leaks, secure broken window, emergency 

lock replacement, elevator not working. In case of 

flooding in either the kitchen or bathroom, please 

remove all items from under the sinks. Note: If you 

smell gas, call The Gas Company at (800) 427-2200 

in addition to UA Facilities Management. 

Priority II - Non-life threatening, but causing some 

inconvenience to resident. 

Work performed within three working days for problems 

such as: Slow drain lines, partial power failure, 

partially functioning appliances such as one burner or 

stove not working, malfunctioning air conditioner, broken 

garage door spring. 

Priority III – Causing slight inconvenience to resident. 

Work performed within seven working days for problems 

such as: Dripping faucets, inoperable garbage 

disposal, cabinet/drawer repair, worn toilet seat, 

malfunctioning dishwasher. 

Priority IV - Desirable improvements for apartments 

and common areas determined to be non-critical. 

Work performed within 30 days for problems such 

as: Worn or damaged kitchen or bath floor (non-hazardous); 

laundry room repair (non-hazardous); minor 

painting; sprinkler leaks (shut off at valve); workable, 

but worn, sink faucets; workable, but worn, garbage 

disposal; work that requires ordering of a special part; 

or a minor common area repair. 

Repair Costs, Tenant Negligence 

Tenants shall notify UA Facilities Management of 

any damage or need for repair of any University 

Apartments property. Tenants also agree to be jointly 

responsible with other residents for the protection of 

University Apartments property, its furnishings, and 

equipment. 

See the “Damages and Miscellaneous Charges” section 

in this Handbook for a list of estimated costs for 

common repairs. The cost of repairs is high. The 

best way to avoid such charges is to exercise caution 

and call UA Facilities Management immediately 

when you need repairs. Foresight is always best. If a 

window in the unit is difficult to open, call for repairs 

before you break it. If a faucet leaks, call when it 

starts to leak. Do not wait until you can no longer 

turn it off. 


15

Tenants are not charged for everything that goes 

wrong in a unit, only those items that fall under the 

heading of tenant negligence. If you call the office 

for repairs, please let your roommate(s), spouse, or 

other family members know that the repairman will be 

entering the unit. It is not necessary for a tenant to 

be present for work to be done. 

There may be a minimum charge of $20 for any 

Facilities action due to tenant negligence. 

The following are considered to be due to tenant 

neglect: 

1. Jammed Garbage Disposals. Garbage Disposals 

cannot grind material such as bottle caps, wire 

ties, popped corn, coffee grounds, potato, egg 

shells, or fibrous vegetables (e.g., celery, onion 

skins, carrot tops). The garbage disposals cannot 

be used for the disposal of any type of rice and 

pasta, either cooked or uncooked. The primary 

use of the garbage disposal is for food remnants 

used after composting or throwing away whole 

food items or items listed above. 

There is a reset button on the motor that should 

be reset after a jam has been cleared. Always 

use lots of cold water when running the disposal. 

Do not put any drain opener chemicals into any 

drain. These chemicals are dangerous to persons 

working on the lines and will ruin garbage disposals 

and drain opening equipment. If you have 

used a chemical in the pipe, please notify UA 

Facilities Management when you place your work 

order so the responding mechanic takes additional 

precautions. 

2. Damaged Finish on Stoves, Refrigerators, and 

Dishwashers. These appliances should be 

cleaned with the proper materials. Steel wool and 

scrapers will damage the finish. 

3. Clogged Dishwashers. Rinse dishes with 

plain water before placing in the dishwasher. 

Dishwashers cannot handle food particles that 

will not dissolve in hot water. The drain will clog 

and the unit could overflow. Soap specifically 

made for dishwashers is required. Other soaps 

or detergents will fill the unit with suds and cause 

an overflow. 

4. Overflowing Toilets. Costs for unclogging toilets 

that overflow due to improper materials being 

flushed into the lines will be charged to the tenant. 

This includes paper towels, baby wipes, 

facial tissues, any type of feminine sanitary product, 

toys, utensils, disposable diapers, etc. The 

only approved paper product to be flushed down 

a toilet is toilet paper. Other wipes are made 

from stronger fibers that do not break down in the 

sewer system and will cause a clog. 

5. Unreasonable Wear and Use. Any physical damage 

that is not caused by normal use. 

6. Damaged Furniture. Damaged furniture that 

is owned by the University will be repaired or 

replaced at the option of Management. 

7. Torn or Damaged Screens or Blinds. Torn or 

damaged window screens or blinds will be 

replaced at the tenant’s expense. 

8. Damaged Windows or Light Coverings. Broken 

windows or light coverings are the financial 

responsibility of the tenant. 

9. Water Damage. Water damage caused by a tenant’s 

failure to properly use the facilities or to 

notify the office of needed maintenance for his 

shower, sink, or bathtub will be charged to tenant. 

This includes tampering with or modifying the fixtures 

and pipes to accommodate a water filtration 

machine or washing machine. Tampering with or 

modifying any of the plumbing in your apartment 

will jeopardize the system and cause a leak. 

10. Fire Sprinkler Heads. For water damage caused 

by activation of sprinkler system due to tampering, 

residents will be responsible for all renovation 

costs due to damage to the building’s physical 

structure as well as the personal belongings of 

your affected neighbors. Do not touch or hang 

any item from any of the sprinkler heads inside 

your apartment. 

11. Smoke Detectors. Tampering with or removing 

the smoke detector triggers an alert to our 

alarm center. Any tampering with or removing the 

smoke detector will result in a $50 fine. 

Elevator Breakdown 

If you notice that one of the elevators is out of order, 

please report it immediately by calling (310) 391-0686. 

You should be aware of the easiest entrances into the 

building in the event one of the elevators is out of order. 


16

Power Outages 

Electrical outages of long duration can sometimes 

occur in the area. It is important that each tenant be 

prepared for this eventuality. Some important suggestions 

are: 

1. Have a flashlight available in your apartment and 

automobile. Check them on a regular basis to 

make sure they work. 

2. Have a few extra blankets available since the 

thermostats on the heaters are electric and the 

heater will not function during a power outage. 

Resident Telephone Line Repair Policy 

The University is responsible to provide one working 

telephone jack for each apartment. When a resident 

reports problems with his/her telephone service, the 

Resident Services Coordinator or Facilities Staff shall 

initiate a work order for a facilities staff member to 

investigate the problem, determine a remedy, and 

facilitate the subsequent repair. The work shall be 

prioritized accordingly. For example, if there is no dial 

tone, the work shall be a Priority 1. If there is tone, 

but resident is experiencing static or other type of 

interference, the work order will be a Priority 2. 

When/if it is determined that the defect is beyond the 

telephone demarcation, Facilities staff will notify the 

resident to contact his/her service provider to facilitate 

the repair. The facilities staff will make a note on 

the work order indicating they instructed resident to 

contact the utility when it was determined that the 

problem is with the utility. 

If the problem originates within UA property (within a 

unit), the facilities staff will initiate the repair accordingly. 

If facilities staff is unable to correct the problem, 

they shall immediately report the problem to a 

supervisor. The supervisor will make arrangements 

for a University Contractor to correct the problem. UA 

Facilities Management will notify the resident to schedule 

any repairs. 

UA South residents may call (310) 391-0686 for 

assistance. 


17

After-Hours Maintenance Emergencies 

(310) 391-0686 

University Apartments provides 24-hour residential 

emergency service. If you require immediate 

assistance for a lockout, a noise complaint or a 

maintenance problem in your apartment between 

4:30 p.m. and 8:00 a.m. or on the weekend, call 

for after-hours service. Every night, including 

weekends and holidays, there is an Apartment 

Coordinator designated to respond to your calls. 

After-hours service is for emergency calls only. Afterhours 

emergencies are identified as follows: 

• Any situation that immediately endangers health 

or property. 

• Overflowing toilet, no lights, no heat, no water, 

no hot water, flooding of any kind, garage door 

broken (if your car is inside and you are unable to 

open door). 

• Reset of a circuit breaker or other electrical emergencies. 

• Lockouts: Each apartment is furnished with one 

mailbox key, one door key and one gate access 

card per adult resident. Keys must not be duplicated. 

For All Other Emergencies Dial 911 

Handling Lock-Outs 

Keys may be borrowed by the following persons 

upon showing a photo I.D.: 

• The Tenant(s) of Record and/or spouse listed on 

the Rental Agreement 

• A child 13 and older if his/her name is on the 

Rental Agreement. 

Children 13 and older not on the Rental Agreement 

and children under 13 that are on the Rental 

Agreement will require written permission from the 

Tenant of Record for entry to the apartment. 

Only tenants of record will be permitted entry. 

During Regular Business Hours 

Monday – Friday, 8:00 a.m. – 5:00 p.m. 

If you are locked out during regular business 

hours excluding holidays, please come to the UAS 

Admin-istration Office at 3200 Sawtelle Boulevard. 

• Lock-outs between 8:00 a.m. – 5:00 p.m. – no 

charge 

Extenuating circumstances that require staff to go 

to a resident’s unit for a lock-out will be considered 

an emergency lock-out and subject to a lockout 

fee of $20. 

During After-Hours, Holidays, and Weekends 

5:00 p.m. – 12:00 a.m. 

• First three lock-outs in a year - no charge 

• Fourth lock-out in a year - $20 

• Fifth lock-out in a year - $40 

• Sixth and subsequent lock-outs - $60 

During After-Hours, Holidays, Weekends 

12:01 a.m. – 7:30 a.m. 

For all after-hours lock-outs, you must call the 

Apartment Coordinator on duty at (310) 391-0686 

for assistance. Any authorized resident requiring 

lock-out services during this time will be charged 

as follows: 

• First lock-out in a year - $20 

• Second lock-out in a year - $40 

• Third and subsequent lock-outs in a year - $60 

If lockouts are excessive, fees will increase. 

If you lose your keycard after-hours, you will be 

charged $35 for the new key in addition to the 

lock-out fee. 

It is imperative that you inform the Administration 

Office in writing if you have a guest in your apartment 

so that he/she may be given access in the 

event of a lockout. 


18

Care and Cleaning of Your Apartment 

You are expected to maintain the unit in a clean and 

sanitary condition at all times, and to keep the premises 

well ventilated, particularly when showering, 

bathing, washing dishes or hand washing clothes.. 

When you move out, the unit will be inspected and 

any charges for damages or excessive dirt will be 

assessed to you. The following cleaning hints will 

help you maintain the unit appropriately and avoid 

these charges when you move out. 

The Kitchen 

Walls 

Every kitchen at University Apartments is painted 

with a water-based semi-gloss latex paint. The walls 

can be easily cleaned with any non-abrasive cleanser 

such as “Soft Scrub,” any liquid soap, or even detergent. 

Abrasive cleansers have a tendency to remove 

the paint from the wall as well as clean it. If you cook 

a lot of fried foods (including stir-fry), this is especially 

important and can save you renovation costs upon 

moving out as well as prevent pests and rodents from 

breeding in the apartment. 

Appliances 

All of the appliances in the unit (stove, refrigerator, 

dishwasher and microwave) have finishes that can be 

easily scratched. Do not use scouring or Brillo-type 

pads. A regular sponge is good for cleaning all of 

the appliances. The stove can be cleaned with one 

of the various types of oven cleaners that are available 

at most markets. Do not line your stove top with 

aluminum foil. When cleaning the refrigerator or dishwasher 

use a liquid, non-abrasive cleanser such as 

“409,” “Fantastik,” or “Simple Green.” Pay special 

attention to care of the following: 

• Dishwasher 

Use only designated dishwasher soap in the 

dishwasher. Food particles need to be rinsed off 

prior to loading the dishwasher. Rinse with water 

only. Do not use liquid dish soap or detergent. 

Clogged dishwasher drains are generally considered 

to be tenant negligence and charges may be 

assessed. 

• Garbage Disposal 

Each apartment is equipped with a garbage disposal. 

Do not put grease or fibrous vegetables, 

such as celery or artichokes, in the disposal. 

Also, do not put rice or pasta in the garbage 

disposal as the starch builds up in the drains 

and clogs them. Please use lots of cold water 

when running the garbage disposal. Do not use 

“Drano” or other such products in the garbage 

disposal or sink. 

• Counters 

While Formica counters are easily cleaned with 

any type of liquid soap, cleaning a tile counter 

can be a little more difficult. When cleaning a tile 

counter you will need a stiff scrub brush and any 

type of non-abrasive cleanser such as “Comet” 

or “Ajax.” Although the finish on ceramic tiles is 

baked on, intense scrubbing with a harsh cleanser 

will dull the finish. 

• Floors 

Most of the kitchen units are equipped with linoleum 

or vinyl flooring. A mild detergent or onestep 

wash and wax product will maintain the finish 

on the floor without damaging it. The newer vinyl 

floors are the no-wax type, but the older floors 

have to be waxed regularly in order to maintain the 

shine. Any liquid wax that is specifically for vinyl 

floors is acceptable. Hardwood floors should only 

be dry-mopped. No water or solvent of any kind is 

to be used. 

Bathroom 

Walls 

Same as for kitchen wall instructions on this page. 

Tubs/Showers 

Maintaining the shower tiling in the unit is not difficult. 

Because of the amount of moisture that is present in 

the air in a shower, mold and mildew are the major 

problems. Cleaning on a regular basis is the only way 

to control mold and mildew. A simple solution of 

bleach and water will control mold and mildew while 

a mild non-abrasive cleanser (e.g., Soft Scrub) will 

maintain the cleanliness of the tile and the tub. 


19

All bathing and washing must be done inside the 

bathtub. Excessive water on the bathroom floor will 

result in severe damage to the tiles and sub-floor. 

You will be charged for this type of damage. Contact 

UA Facilities Management if you have problems with 

rust stains. 

Toilets 

A toilet bowl brush and cleaner such as “Vanish,” if 

used sparingly, will keep the toilet clean. Products 

such as “Ty-D-Bowl” may also help. Put a cup of 

white vinegar in the bowl and let stand overnight to 

remove calcium deposits. Always use commercial 

products according to the label instructions. Do not 

put any drain opener chemicals into any drain. 

Blinds 

Most of the apartments at University Apartments 

come equipped with vertical blinds. Blinds may 

be cleaned with a soft cloth using mild soap and 

water. Drapes or curtains of any kind are not permitted 

in the apartments. Please contact UA Facilities 

Management if you have questions, any difficulty 

operating the blinds or insufficient coverage. 

Living Room, Bedroom, and Dining Room 

Walls 

The walls in some buildings are painted with a semigloss 

latex paint that can be treated the same as the 

kitchen walls. Those units that are painted with a 

flat latex paint cannot be cleaned as easily. Surfaces 

covered with flat paint can be cleaned, but vigorous 

scrubbing will remove the paint as well as the stain. 

When cleaning flat-paint walls use nothing more abrasive 

than a rag or a sponge and a mild liquid detergent. 

Some stains or marks, such as those caused 

by a chair rubbing against the wall, will not come off, 

and it is usually best to leave them alone. 

Carpeting 

Carpeting in individual apartments is the responsibility 

of the tenant and it should be vacuumed and shampooed 

regularly. Charges are assessed for carpeting 

that is heavily soiled or badly stained. 

A stiff brush and a small amount of diluted carpet 

cleaner will remove most stains. Do not use bleach 

or any product that contains bleach. If the carpet in 

the unit is permanently stained during your tenancy, a 

charge will be assessed which will be applied to the 

eventual replacement of the carpet. Such repairs or 

replacement will not necessarily be made immediately. 

If the carpet is stained, you may contact UA Facilities 

Management and request help in removing the stain. 

However, there will be a charge. We recommend you 

vacuum your carpet regularly and have a complimentary 

cleaning through Facilities Management once a 

year to maintain it properly. 


20

Your Role in the Community 

The UCLA University Apartments community, like 

most communities, requires a high degree of cooperation, 

respect, concern, and orderliness among 

residents. Certain regulations and policies have been 

developed to preserve and protect the rights of the 

community group without unduly compromising the 

rights of individual members. These are detailed in 

the University Apartments Rules and Regulations. It 

becomes your responsibility to maintain, uphold, and 

abide by these regulations. 

While in the apartments or in the surrounding property 

(e.g., grounds, recreation facilities, and parking 

area) you are subject to regulations of the University, 

the Rules and Regulations of your University 

Apartments complex, and the laws of the larger community. 

These regulations apply equally to all residents, 

non-residents, and staff. 

Violations of these regulations and laws may result 

in University Apartments and University disciplinary 

action or civil actions outside the University. 

You should be aware that these different kinds of 

actions are treated separately and that all could 

occur simultaneously. Signing the Contract or Rental 

Agreement means that you agree to follow these 

rules. Administrative actions may range from an official 

warning to termination of the Contract. 

If you wish to report any violations of the Rules and 

Regulations (e.g., loud parties conducted after Quiet 

Hours), you may call the 24-Hour Service line at (310) 

391-0686. 

A complete copy of the Rules and Regulations may 

be found online at www.housing.ucla.edu/uahandbook. 

The following regulations are representative 

responses to common community concerns: 

Barbecues 

Barbecues are provided for resident use for cooking 

food only. Do not use charcoal or wood in any 

gas-operated barbecues. After using the barbecue, 

please remember to clean the grill. The barbecue 

grills must be properly maintained for each resident to 

enjoy this benefit. Be extremely careful when using 

the barbecue in the presence of small children. 

Eligibility Verification 

Eligibility verification is conducted during the Fall, 

Winter, and Spring Quarters at all locations. In order 

to reside in University Apartments, you must be 

enrolled as a full-time student or medical intern or 

resident. Postdoctoral appointees are eligible but 

have a lower priority. Therefore, postdoctoral appointees 

are not offered housing until all students have 

been offered and declined. 

Visiting Graduate Researchers (VGRs), with appointments 

verified by the UCLA Graduate Division, are 

both eligible and welcome to reside in the Universityowned 

graduate housing, in both single graduate 

housing comprised of Weyburn Terrace and Hilgard, 

and in family graduate housing in University Village. 

In order to receive a housing offer, individuals must 

submit a housing application at the My Housing web 

page by selecting the “Single Graduate Housing 

Application” or “Family Housing Application” link, 

contingent on specific housing needs. 

A letter will be sent to the resident if eligibility cannot 

be established. This letter requests verification 

of the resident’s UCLA status within a specific time 

frame. Please refer to the Rules and Regulations for 

a detailed list of eligibility criteria. If at any point during 

your stay at University Apartments you receive 

an eligibility letter, please respond promptly to avoid 

possible termination of the Rental Agreement. It is 

your responsibility to keep the Administration Office 

informed of any changes in your status and/or 

respond to any request regarding proof of status. 

Fireplace Logs 

Please do not place any wood, paper or other flammable 

material in the fireplace. It is gas-operated and 

the smoke or fumes from any foreign objects will fill the 

apartment and cause a fire hazard. 


21

Guests 

Policy for All UA Complexes except University 

Village 

(See Rules & Regulations for University Village under 

“General Regulations.”) 

Residents may have guests as long as they respect 

the rights of others. For a guest to stay more than 

seven (7) days in a given month, permission must be 

obtained from Management. Anything beyond seven 

days constitutes more permanent living and is not 

allowed; therefore a visit beyond seven consecutive 

days requires management approval. Please be sure 

to note the length of your guest’s stay in the written 

notification submitted to the Administration Office. 

You are responsible for your guest’s compliance with 

all University Rules and Regulations. In units with 

more than one tenant, a resident may have overnight 

guests only with approval from his/her room/apartment 

mates. Contractual issues do not allow the 

Administration Office to issue keys to guests of apartments 

with more than one tenant. 

Laundry Services (see University Village information 

that follows) 

Each University Apartments complex provides laundry 

rooms for the use of residents. No personal washers 

and dryers are permitted in any University apartment 

for any reason whatsoever unless already provided 

in the apartment. Please do your share to keep these 

areas clean and debris free. It is also your responsibility 

to remove your clothes from the machines 

promptly. Laundry room hours are daily, 8:00 a.m. - 

10:00 p.m. 

The University contracts with a private firm (currently 

WASH Service Company) for the maintenance of 

washers and dryers. In the event of equipment failure, 

residents should complete a repair card provided in 

the laundry room to attach to the washer or dryer, 

and call WASH Service Company at 310 447-1297. 

You will be asked to provide the following information: 

1. The WASH machine number located on the silver 

WASH identification plate mounted to the front 

panel of the washer and the dryer. 

2. The building address. For University Village, the 

address will be located on the front door and 

inside the laundry room. 

WASH needs both the building address and the WEB 

machine number in order to locate the exact laundry 

room and machine that is in need of repair. 

During the hours of 6:30 a.m. - 5:30 p.m., the “800” 

number connects you directly to WASH Service 

Company. If you call the “800” number between 

5:30 p.m. - 6:30 a.m., you will be connected with an 

answering service that records all WASH’s after-hour 

service calls. Since these night-shift operators are 

not at WASH’s office, they do not have computers to 

display details about the laundry rooms or machines. 

They rely entirely on the information you provide to 

them over the phone. In order to pass the information 

on to WASH the next morning, they need exactly 

the same information for the same reasons. 

Dryer Instructions 

For best results, use the following steps: 

1. Clean the lint screen. Just inside the door at the 

bottom of the dryer opening, you will find a lint 

screen. It draws in and traps lint from the clothes 

as they dry. The lint screen is removable and 

should be cleaned after each load. If it remains 

full, the machine will take much longer to finish 

drying the clothes and may involve paying for 

additional time. Simply pull up on the screen to 

remove it. Then sweep your fingers across the 

lint to lift it off the screen. Once it is lint-free, slide 

the screen back into the dryer. For maximum 

drying efficiency, it is important to always check, 

clean and replace the lint screen before starting a 

new load. 

2. When loading the dryer, remember that one 

washer load equals one dryer load. 

3. Place clothes loosely so they can tumble freely. 

Overloading the dryer will prevent clothes from 

drying completely. 

4. Once loaded, insert the appropriate coins and 

press the desired fabric setting. The dryer will 

automatically start its drying cycle. Every time 

you open the dryer during its drying cycle, the 

dryer will stop. To restart the dryer, close the 

door and press the fabric setting again. 

To avoid wrinkling, remove delicate and permanent 

press articles promptly. Never dry articles containing 

plastic, rubber or flammable fumes. Never allow children 

to operate or play in, with, or around the equipment 

or the laundry room. 


22

Top Load Washer Instructions 

Your Maytag top load washer has operating instructions 

listed on the “under-side” of the lid. 

1. Add detergent. 

2. Load clothes to the top row of tub holes. 

3. Close the lid. It is very important that you close 

the lid because the machine will not operate if the 

lid is left open. 

4. Insert the appropriate coins and select the setting. 

Front Load Washer Instructions 

1. Load clothes. 

2. Close the door securely. 

3. Add detergent to the dispenser compartment 

located on top of the washer. 

4. Insert the appropriate coins (or if card operated, 

insert card into the card reader. Leave card in 

reader until instructed to remove.) 

5. The machine will automatically start once you 

select the desired fabric setting button. NOTE: 

The door will lock one (1) minute after pressing 

the fabric-setting button, and will remain locked 

until the cycle is finished. 

6. Add liquid bleach and fabric softener when 

prompted by display. Times vary according to 

the cycle selected. You will be prompted to add 

liquid bleach when approximately 31 - 27 minutes 

are left on the display. Fabric softener can be 

added when approximately 13 minutes remain on 

the display. 

For top loads and front loads, all settings include a 

cold water rinse. However, the setting you choose 

determines the water temperature of the wash cycle. 

If you choose the WHITES setting, the wash water 

will be hot. For COLORS, PERMANENT PRESS and 

DELICATES, the wash water is warm. Finally, choosing 

BRIGHT COLORS and WOOLENS provides a cold 

water wash. 

Do not unplug or stop the washer in mid-cycle. This 

may cause damage to the machine or laundry room 

floor. Never reach into the washer until the tub has 

stopped spinning. Never wash articles containing 

flammable fumes. Finally, never allow children to 

operate or to play in, with or around the washer or 

dryer. 

If the washers or dryers damage your clothes, immediately 

report the loss to WEB Services. 

University Village 

Laundry rooms at University Village are programmed 

to work with your BruinCard. A guest BruinCard 

issued for a fee to the spouse listed on the rental 

agreement, can also be used for laundry as long as 

money is added to the card at one of the campus 

kiosks. The online system is not available for guest 

BruinCards. The guest BruinCard will be valid for 

3 years. Money can be added to your BruinCard 

account online at www.bruincard.ucla.edu. 

Parking 

Please refer to “University Parking Regulations for All 

Motor Vehicles Including Mopeds and Motorcycles” 

located in the Rules and Regulations section of 

this Handbook. University Apartments assumes 

no responsibility for citations issued by Parking 

Enforcement due to illegal parking. 

Parking is pre-assigned to each apartment and is 

released at move in when proper documentation is 

provided. A copy of your valid vehicle registration 

form must be provided to obtain a parking permit. 

In addition, if you are not the registered owner of 

the vehicle, we need an authorization letter from the 

owner. The University reserves the right to issue, 

revoke and change parking assignments and spacing. 

Contact the Resident Services Coordinator if you 

have any questions. Unauthorized transfers or subletting 

may result in termination of parking privileges. 

Tandem Spaces or Stacked Parking 

Some residents have tandem spaces or stacked 

parking. In such cases, when both spaces are 

assigned, the first one to arrive at any given time 

should pull all the way up so that the tandem partner 

can use the back space. Both residents must display 

the appropriate permits for the tandem spaces. If you 

are assigned a tandem parking space, you will be 

given information on the person with whom you will 

be sharing the space. Please take some time to discuss 

a suitable parking arrangement with him/her. 

Garage Openers 

There are no garage door openers at UA South. Auto 

and pedestrian gates are accessed using the resident 

key card. Garage door openers are not permitted for 

use in individual garages without prior management 

approval. 


23

Pest Control 

University Apartments supports and adheres to an 

environmentally safe pest control program. In order 

for our pest control program to work effectively, it 

is essential for all residents to do their part. One 

unclean apartment can nurture an infestation that 

affects an entire building. Tenants are required to 

maintain all units in a manner that promotes health 

and safety for all residents. 

Residents are required to report pest control problems 

immediately, especially bedbug and cockroach 

infestations. You must return the Pest Control form 

and waiver to the administration office in advance of 

the treatment. For your convenience, you may print 

the forms at home by going to the website: www. 

housing.ucla.edu/uapestcontrolforms or visit the 

Administration Office to complete the form in person. 

Make sure your unit is ready for the type of pest control 

you need or the vendor will be unable to complete 

the order. 

The University also maintains a subterranean termite 

control program that may require your participation. 

University Apartments reserves the right to make 

pest control inspections at any time. All residents 

must cooperate if a building-wide fumigation is 

required. For more information, please contact the 

local Administration Office. 

The Tenant may not bring pests into the unit, knowingly 

or not. In the event pests are introduced to the 

unit by the Tenant and are deemed by the University 

to be a hazard to health conditions in and safety of 

surrounding units, Tenant may be liable financially for 

eradication measures, including, but not limited to, 

pest control and furniture and/or carpet replacement. 

The University reserves the right to terminate this 

Rental Agreement upon service of a Three-day (3-day) 

Notice to Quit to address any infestation issues. In the 

event the University serves such a Three-day Notice, 

the University is not liable for identifying, obtaining, or 

paying for alternate housing; rather, the foregoing is 

the Tenant’s responsibility and liability. 

Pets 

Pets are not permitted in University Apartments, 

visiting or otherwise. Dogs and cats are expressly 

prohibited. Exception is made for authorized service/ 

assisting animals for the tenant of record only or the 

tenant’s resident dependent. For the purpose of this 

policy, the term “service animal” refers to “service 

animals” and “assisting animals” as defined by the 

Americans with Disabilities Act and Fair Housing Act 

respectively. Service animals must offer relief for, or 

alleviate the effects of, a documented disability that 

the resident cannot provide for him/herself. All service 

animals must be recommended by the Disabled 

Student Housing Appeals Board (DSHAB) prior to 

move in and annually thereafter. 

Procedure for Requesting an Exception to 

Resident Pet Policy for a Service Animal 

• Four weeks prior to the date the service animal 

is expected to be in residence, a request 

for an Exception to the Pet Policy (Request) 

must be submitted to the Office for Students 

with Disabilities (OSD), 405 Hilgard Avenue, 

Los Angeles, California 90095-1426, with a 

copy to the appropriate University Apartments 

Administration Office. 

• OSD will make a thoughtful, well-informed decision 

about approving an exception to the Pet 

Policy and directly inform the applicant and 

University Apartments of the decision to make the 

exception. 

• The animal may not be in residence unless or until the 

request is approved. 

• Approval for one pet/animal is not transferable to 

a replacement pet/animal. 

Play Areas 

Parents are responsible for the actions of their children 

and must properly supervise them. We ask that 

children play only in the areas provided with playground 

equipment. This does not include halls, parking 

areas, laundry rooms, or on stairs in and around 

building entrances. 

Shouting or running in and about stairs or hallways, 

and the slamming of doors is prohibited at any time. 

No wheeled vehicles, including skates and skateboards, 

are to be ridden in walkways, courtyards or 

hallways, or stored on balconies. Tricycles and wagons 

are permitted in play areas only. Bicycles are to 

be stored only in the apartment, garage, or racks dedicated 

for this use. Refer to the Rules and Regulations 

section of this Handbook for playground rules. 

Pools, Sauna, and Weight Room 

There are swimming pools at University Village and 

Venice/Barry. In addition, Venice/Barry has a sauna 

and small exercise room. 


24

Pool, sauna, and exercise room hours are daily, 8:00 

a.m. -10:00 p.m. All children must be accompanied 

and supervised by an adult. (See the Pool Rules (#15) 

under “General Regulations - University Apartments” in 

the Rules and Regulations section of this Handbook.) 

Recycling 

The University Apartments co-mingled recycling 

pro¬gram permits you to recycle many of the items 

you use in your home. Recycling bins can be found 

at all UA complexes next to the trash room with the 

excep¬tion of University Village. At University Village, 

large containers can be found in every trash area 

throughout the property. Please drop off your recyclables 

in one of our available containers. 

• Examples of recyclable materials include: aluminum 

foil and cans, cardboard, cereal boxes (without 

lining), drink boxes, juice cartons, junk mail, 

laundry boxes, newspapers, plastic bottles, and 

phone books. 

• Materials that are not recyclable include: waxed 

and carbon paper, food and liquid waste, and 

bathroom and kitchen waste. If any of these 

materials is found in the recycling containers, the 

entire contents are contaminated and will be disposed 

of as trash. 

• Composting bins are available for use outside 

each community garden area throughout 

University Village. Composting is used to dispose 

of food waste only. After disposing of your food 

waste in the compost container, you are asked 

to close the lid and mix by using the handle 

attached to the bin. 

• You can recycle your old batteries by dropping 

them in the brown battery recycling bins located 

in each laundry room. 

The Campus provides e-waste resources. For details, 

please contact the following: 

• Recycling Line: (310) 825-3971 

• Recycling Coordinator: (310) 825-1527 

• U.C.L.A. SAFE CENTER, 550 Charles E. Young 

Dr., West Los Angeles, 90095 

Please do not remove anything from the recycling 

containers. Removing recycled materials from a designated 

recycling container is a serious health and safety 

concern, and a violation of the Rules and Regulations. 

Roommates 

Keystone/Mentone, Rose Avenue, and Venice/Barry 

apartments allow single graduate students to share 

one or two bedroom apartments. All roommates 

must be full-time, regularly enrolled UCLA students. 

Married and family students are not permitted to have 

roommates. Each roommate is responsible to sign 

a separate Rental Agreement and submit a deposit. 

University Apartments does not provide roommate 

locator services for UA South. Each resident is 

responsible to locate his/her own roommate. In the 

event a roommate moves out, all remaining roommates 

are responsible for the entire apartment rent, 

security deposit, and to assure the apartment is ready 

for a new move in. 

Building Good Roommate Relationships 

When you meet your new roommate(s), you should 

take the time to get to know each other. 

A good place to start getting to know your 

roommate(s) is to compare notes on your background 

and your thoughts about being at UCLA 

— a quick guide to where you’ve been and where 

you’re headed. You may want to talk about some 

of the basic issues college roommates face — study 

times, guests, privacy, drinking, neatness of the 

room, etc. 

It is strongly recommended that residents prepare 

house rules within seven days of move-in to prevent 

roommate conflicts from occurring. Please do not 

hesitate to do this, as problems tend to occur when 

residents choose to ignore potential problems and 

find that it is too late to resolve them. 

If you are not sure where to begin, consider the following 

questions: 

1. When do you prefer to study Do you study with 

background noise (e.g., music or TV) Where do 

you prefer to study 

2. How much sleep do you need each night When 

do you prefer to go to bed When do you wake 

up in the morning Are you a light sleeper 

3. How many guests are okay And where How 

often What about overnight guests 

4. How important is it that the room is neat and 

clean How often to vacuum How often to do 

other housekeeping 

5. How do you feel about your roommate(s) borrowing 

your possessions (books, albums, clothes, 

typewriter, computer, stereo, etc.) What items 

are “off-limits” for borrowing What behaviors or 

practices are “off-limits” What are negotiable 


25

6. How do you feel about drinking alcohol How 

often do you use the phone 

Now that you’ve begun, you can add questions of your 

own. Give some thought to the items that you easily 

agreed upon as you discussed the questions. These 

provide the foundation on which you can build. You 

can start right now to work on the areas in which you 

didn’t agree. What items will require the greatest compromise 

for you and your roommate(s) How are you 

going to go about reaching those compromises 

Compromise, of course, does not mean that one of 

you makes the decisions and the other goes along 

with it. It is a give-and-take process in which each 

of you must have an equal voice, and must be willing 

to stand up for what you believe is right and fair. The 

idea is to meet at some reasonable middle point. 

If you find it difficult to work out a particularly sticky 

problem, speak with your Apartment Coordinator 

at (310) 391-0686 to begin what is called the 

Collaborative Conflict Resolution process. If the problem 

persists, we strongly encourage you to contact the 

Administration Office at 310-398-4692 to schedule a 

meeting with the Resident Services Coordinator. You 

and your roommate don’t have to do it all on your own. 

Roommates and the Collaborative Conflict 

Resolution Process 

It is assumed that all roommates understand the cooperation 

necessary to establish a mutually supportive 

living and learning environment. However, the possibility 

for roommate conflict still exists. Recognizing this, 

University Apartments has a policy for negotiating roommate 

problems. 

It is important to explore the reasons and potential 

solutions to the conflict. If problems are occurring, 

we strongly encourage you to contact the 

Administration Office to begin what is called the 

Collaborative Conflict Resolution Process. 

The first step will be to schedule a Roommate 

Mediation Meeting. The basic guidelines are as follows: 

1. Decide to work on the problem 

2. Prepare for the meeting 

3. Meeting - Step One: Get the issues out 

4. Meeting - Step Two: Explore issues together 

5. Meeting - Step Three: Reach agreements; try to 

work things out 

6. Meeting - Step Four: Schedule a follow-up 

meeting 

If residents/neighbors are not able to resolve conflicts 

that arise between one another, the parties involved 

may be required to participate in a mediation meeting 

with University Apartments staff and/or management. 

Residents agree that: 

1. University Apartments staff may request a 

mediation meeting for the disputing residents/ 

neighbors and attendance at the meeting is 

mandatory. 

2. All parties will make a good faith effort to settle 

disputes through mediation during this meeting. 

3. Residents requesting transfers or contract 

termination due to a dispute may be required to 

participate in a mediation meeting. 

4. This provision does not preclude other legal rights 

of the parties. 

5. Failure to attend the meeting is subject to 

sanctions as detailed in this Handbook and/or 

removal from University Housing. 

Roommates and Partial Vacancies 

Occasionally, roommates will leave during the school 

year. When this occurs, there is a space available for 

another student. 

It is in the best interest of the remaining roommate to 

schedule an inspection of the apartment for renovations 

prior to the new roommate moving in. Residents 

are informed of inspection in advance. 

If work is requested or required outside of the normal 

wear and tear, all the residents will be charged, with 

the exception of the annual complimentary carpet 

cleaning. Charges can be avoided if residents follow 

a regular cleaning routine and use the cleaning guidelines 

provided in this Handbook. 

Sanctions and Warnings 

The Rules and Regulations for University Apartments 

provide for the assessment of sanctions for violations 

of the Rules and Regulations. 

University Conduct Regulations 

Tenants are responsible for adhering to University 

Conduct Regulations, as described in the document, 

“Policies Applying to Campus Activities, 

Organizations, and Students” which is available 

from the Dean of Student Affairs office (310) 825- 

3871, located at 1206 Murphy Hall, or the Ombuds 

Office (310) 825-7627 at 1172 Career Planning and 

Placement Center. 


26

University Apartments Conduct Regulations 

The nature and design of Off-Campus Housing, as 

well as the needs of a resident community, require 

specifying certain behavior standards in addition to 

University conduct regulations. 

University Apartments Resident Conduct 

Procedure 

When there is a report of an alleged violation of the 

University Apartments (UA) Rules & Regulations, residents 

may be subject to the University Apartments 

Conduct Procedure. In addition, residents may also be 

subject to sanctions or other University action, including 

those from the Dean of Students Office. 

Receipt of Complaint 

Incident Reports regarding alleged violations of 

the University Apartments Housing Regulations or 

Resident Conduct Policies are submitted by the 

Apartment Coordinators (AC’s) or other University 

Apartments staff members. Any UA staff member may 

report an incident by submitting a written account 

to the appropriate University Apartments Resident 

Services Coordinator. Incident Reports must include a 

descriptive, detailed and objective account of the incident. 

Notification of Resident Conduct Hearing 

Within two (2) business days after receiving an Incident 

Report, the Resident Services Coordinator or appropriate 

University Apartments adjudicating staff member 

will review the report to determine if further disciplinary 

steps are necessary. If further disciplinary steps are 

considered necessary, the case will proceed through 

the conduct process. 

In proceeding with the conduct process, the adjudicator 

will email a written Notice of Conduct Hearing 

to the resident. 

The Notice of Conduct Hearing includes the following 

information: 

• The nature of the alleged incident, including the 

date, location and a brief incident description in 

addition to the University Apartments Housing 

Regulations that may have been violated 

• A request for the resident to schedule a meeting 

with the Resident Services Coordinator within the 

time specified in the notice 

• Failure of the resident to schedule and/or complete 

the Initial Interview will result in administrative 

sanctions, fines, and possible exclusion from 

University Apartments housing. 

Resident Conduct Hearing 

The Resident Services Coordinator, as the lead, 

along with one or two other UA administrative staff 

members, as witnesses and note takers, will participate 

in the Conduct Hearing. During the Conduct 

Hearing, the resident is informed of the nature of the 

alleged incident, including the date, location, incident 

description, the University Apartments Regulation(s) 

allegedly violated, and any additional information 

related to the incident. During this meeting, the resident 

is provided with an opportunity to explain the 

incident from his/her perspective. 

After completion of the Conduct Hearing, the 

Resident Services Coordinator will refer the matter 

to UA Management. UA Management will determine 

whether or not to find the resident responsible for 

violating University Apartments Regulations. The 

resident will be emailed written notification of this 

decision within two (2) business days following completion 

of the Conduct Hearing. 

Sanctions 

When it is determined that a resident is responsible for 

violating University housing regulations, sanctions may 

be assigned. 

Sanctions include, but are not limited to: warning, 

fines, administrative sanctions, community service, 

restitution, loss of privileges, and exclusion from 

housing. 

In the event that the resident fails to successfully complete 

the conditions outlined in any sanction, the resident 

may be excluded from University housing. 

Appeal Process 

Following receipt of the written decision as an outcome 

of the Resident Conduct Hearing, the resident 

may file a written appeal to the University Apartments 

Area Manager within three (3) business days from 

receipt of the written notification from the University 

Apartments Administration Office. 

The appeal process exists to review the appropriateness 

of initial decisions. Beyond not liking the original 

decision or sanctions assigned, the resident requesting 

an appeal should have a defined rationale, and 

be willing to clearly articulate his/her position. Written 

appeals must be submitted to a University Apartments 

Area Manager. Appeals can be forwarded via email 

to the attention of the UA North Area Manager at 

uan@ha.ucla.edu or UA South Area Manager at uas@ 

ha.ucla.edu. 


27

The appeal must specify one or more of the following 

grounds: 

• Due process was not followed 

• Sanction(s) assigned is excessive or inappropriate 

• Relevant new information has become available 

which would substantially affect the decision and 

which the resident was not aware of or could not 

have been reasonably obtained at the time of the 

original Conduct Hearing. 

The appeal and all relevant information pertaining 

to the case should be directed to the appropriate 

University Apartments Area Manager. 

The Area Manager will convene an appeals panel 

comprised of representatives from the appropriate 

Resident Association board (2 members), the UA Area 

Manager, the Associate Director and the Director to 

discuss the appeal. Following a review, the University 

Apartments Appeals Board may uphold the initial 

decision, modify the sanction(s), remand for a full or 

partial review, or dismiss the case. 

The Area Manager will email a written notice of the 

appeal decision to the resident within five (5) business 

days after receipt of the written appeal. 

Housing Exclusions 

Pursuant to California landlord-tenant law as referenced 

in the resident’s rental agreement or housing 

contract, University Apartments reserves the right to 

move directly to a Thirty-Day, Sixty-Day or Three-Day 

Notice to Perform Covenant or Quit and recommend 

exclusion from Housing for the following violations of 

the University Apartments South Resident Handbook 

Rules and Regulations: 

• Use or sale of illegal drugs on or within University 

Apartments common areas and residential units 

• Infestations of pests or vermin into a unit which 

threaten health and safety 

• Throwing, propelling, dropping or otherwise 

causing objects or substances to fall from the 

University Apartments. This includes objects or 

projectiles thrown from units onto common areas 

within/onto University Apartments property 

• Tampering with Fire Safety equipment, including 

fire sprinklers 

• Weapons possession (firearms, knives, incendiary 

devices) in units or around University Apartments 

common areas 

• Egregious acts such as: Domestic Violence or 

Arson 

• Failure to comply with official requests, directives, 

or summons of a University Apartments 

staff member acting in the performance of his/her 

duties. 

• Physical or sexual assault against another resident 

or University staff member; threats of violence 

(including threats or attempts of suicide) 

or conduct that threatens the health and safety 

of self or any other person in or around the 

University Apartments or actions or behaviors 

that result in harassment, exploitation or intimidation 

in the University Apartments. 

• The unlawful use of the premises which 

includes subletting an apartment, garage or any 

University-owned space, removing University 

property without permission, or profiting from the 

sale or use of University property. 

Range of Sanctions 

Warning 

Written notification for violation of specified 

Regulations, including notice to the resident(s) that 

continued or repeated violations may be cause for 

further disciplinary action. 

Fines 

Violation of University Apartments Rules and 

Regulations may result in monetary fines and/or 

administrative sanctions against the offending tenant 

or tenants. Fines are subject to change. The purpose 

is to discourage behavior that has been deemed 

detrimental to the University Apartments community. 

1. The assessment or fine must be for the same violation 

of the Rules and Regulations. 

2. The procedure is as follows: 

a. Tenant is sent a Warning of Fine Letter unless 

incident results in damage to University property. 

b. Tenant is sent a $25 Fine Letter with a 

Miscellaneous Charge form. 

c. Tenant is sent a $50 Fine Letter with a 

Miscellaneous Charge form. 

d. Possible exclusion from housing. 

3. In some instances, such as unauthorized subletting, 

criminal activity, ineligibility, etc., this procedure 

may not be followed and instead will move 

directly to a Thirty- or Sixty-Day Notice to Vacate 

depending on the resident’s length of stay, or a 

Three-Day Notice to Quit. 


28

Restitution 

Residents may be required to provide reimbursement 

for damage(s) or misappropriation of University 

property, or the property of others, while that property 

is on University Housing premises or at the 

place of an official University Apartments function. 

Reimbursement may take the form of monetary payment, 

appropriate service, repair of damage, or other 

compensation. 

Community Service and Required - Program 

Participation 

Residents may be required to perform a specific 

number of hours of unpaid mandatory service to the 

University Apartments community and/or a specific 

behavior agreement to prevent further problems in 

the community and/or required attendance at specific 

programs or workshops. Failure to abide by sanctions 

noted in this paragraph may be cause for further 

disciplinary action. 

Failure to comply with the conditions of mandatory 

service or required program participation shall result 

in a HOLD being placed on the student’s records and 

registration. A HOLD on student records and registration 

will, for example, prevent the student from registering 

and from obtaining transcripts, verifications, 

or a diploma from the University until the student satisfies 

the conditions of the sanction. 

Loss of Privileges 

Residents may be excluded from participation in 

designated activities, such as, but not limited to, 

Returning Resident Sign-Up, parking, pool/whirlpool 

area, etc., for a specified time. Violation of any conditions 

in the written notice of loss of privileges or 

violation of University Apartments Regulations during 

the period of the sanction may be cause for further 

disciplinary action. 

Exclusion from Residence 

Residents may be excluded from residence in 

University Apartments for a specified period of time. 

This sanction may be imposed when a student has 

repeatedly violated policies and regulations, or when 

there is reasonable cause to believe that the student’s 

continued residence in University Housing will lead 

to physical abuse, threats of violence, or conduct 

that threatens the health or safety of any person in 

University Housing or at official University Apartments 

functions, or other disruptive activity incompatible with 

the orderly operations of University Housing. 

Area Restriction 

Residents may be restricted from entering a specified 

University Housing facility. This sanction is imposed 

when there is reasonable cause to believe that the 

student’s presence will lead to physical abuse, threats 

of violence, or conduct that threatens the health or 

safety of any person in University Housing or at official 

University Apartments functions, or disruptive 

activity incompatible with the orderly operation of 

University Housing. 

Shuttle Bus Service (Keystone/Mentone, 

Venice/Barry, and Clarington only) 

Students residing at Keystone/Mentone, Venice/Barry, 

and Clarington are eligible to ride the shuttle bus to and 

from Campus during the academic year. Please note: 

• The shuttle bus is for Keystone/Mentone, Venice/ 

Barry, and Clarington residents, resident’s spouses, 

and resident’s children only. 

• Keystone/Mentone, Venice/Barry, and Clarington 

residents and spouses must present their shuttle 

bus pass to the bus driver. The shuttle bus pass 

may be obtained from the Administration Office. 

• Guests of residents are not permitted to ride the 

shuttle bus. 

• Residents’ children are permitted to ride the shuttle 

bus provided they are accompanied by one 

parent. 

• Shuttle passes are not transferrable. Keystone/ 

Mentone, Venice/Barry, and Clarington residents 

cannot give their passes to non-residents to use. 

This is a subleasing violation of the shuttle service 

and will result in the termination of the rental 

agreement. 

• If the shuttle bus pass is lost, there is a replacement 

cost of $100 per card. Any card that has 

not expired, and is not returned upon moving out, 

will result in a $100 charge per card. 

Solicitors 

No solicitors are allowed on University property. 

Residents are requested to notify the UC 

Police Department at (310) 825-1491, and the local 

Administration Office if solicitors knock at your door 

or are seen inside University property. 


29

Subletting 

Family Housing (University Village) 

Subletting of your rental unit—full or partial—or parking 

space, for any amount of time is not permitted 

under any circumstances. Termination of the housing 

Rental Agreement or Contract may be pursued if 

this rule is violated. 

Mixed Use Buildings (Rose, Keystone/Mentone, and 

Venice/Barry) 

Single Students (the Tenant) may sublet his/her apartment 

provided the subletting is to persons who are 

eligible for University Apartments South occupancy, 

the University has given prior, written approval for 

the sublet, and the Tenant and subtenant enter into 

Consent to Sublease. Subletting is not permitted 

under any other circumstances and only as specified. 

Residents considering subletting are strongly urged to 

collect a security deposit as well as the entire rental 

amount for the sublease period. 

UCLA Housing will permit subleasing for single graduate 

students only when the following provisions of 

the subleasing policy are met: 

1. Tenant must have written approval from UCLA 

Housing to sublease. 

a. Sublease will be permitted only when Tenant 

is required as part of his/her academic program 

to reside elsewhere. 

b. Written verification of item A from the department 

chair is required and shall set forth the 

1) reason for the Tenant’s residence to be 

outside Los Angeles, 2) that residence outside 

Los Angeles is a required/recommended 

condition of the Tenant’s academic program, 

and 3) the duration of the absence. 

2. Tenant will remain liable for obligations under 

his/her housing contract, including payment of 

monthly rent. 

3. Financial arrangement for the sublease will be 

between the Tenant and the Sub-lessee. UCLA 

Housing assumes no responsibility for any disputes 

that arise between Tenant and Sub-lessee regarding 

rental payment or any other issue or obligation 

related to the sublease. 

4. Sub-lessee must be a single UCLA graduate student 

at least 18 years of age or older. 

5. The sublease period will count towards maximum 

term of housing allowance of the tenant of record. 

6. In a two-bedroom apartment, the remaining 

roommate, if any, must agree to the sublease and 

the sub-tenant must be the same gender as the 

remaining roommate unless otherwise agreed. 

Further, the Tenant must enter into a Consent to 

Sublease with the University and the subtenant. The 

Consent to Sublease contains the following provisions: 

1. A copy of the Rental Agreement shall be attached 

to said Consent to Sublease, and shall be incorporated 

therein as if set out in full. 

2. The subtenant shall perform and be bound by 

all provisions of the Rental Agreement between 

Tenant and the University. 

3. Tenant remains obligated to pay rent and shall 

make all rental payments to the University. 

4. Said Consent to Sublease is subject to termination 

at any time on 30 days’ written notice from 

any of the parties to the other. 

5. Any waiver or modification of the conditions of 

said Consent to Sublease shall be in writing. 

Tobacco-Free Environment 

Smoking of any kind is not permitted within all 

University housing communities. This includes but is 

not limited to: residential space, balconies, common 

areas, all outdoor areas, parking areas, etc. In accordance 

with the UCLA Tobacco Free Policy, the use of 

all tobacco products, including cigarettes, cigars and 

smokeless tobacco, as well as electronic cigarettes, 

is prohibited on campus and at properties owned or 

leased by UCLA. There are no designated smoking 

areas. We ask that tobacco users be respectful of our 

neighbors and not congregate or litter on their property. 

Trash Disposal and Trash Chutes 

At University Village, trash bins are located in back of 

the garages. Common area or BBQ area trash receptacles 

are not to be used for household trash disposal. 

At Venice/Barry, Keystone/Mentone and Rose Avenue, 

trash chutes are located on each floor. There is a 

dumpster in the garage for bigger items. 

It is the responsibility of the tenants to dispose of all 

apartment trash by putting it in the appropriate receptacles. 

Residents must use plastic or paper bags for 

their trash, thereby eliminating the odor and attraction 

to insects. Trash is regularly collected at all facilities. 

Any trash left in hallways or common areas presents 

a health hazard to the community and the offending 

party will be charged a fine. No boxes or oversized 

bags are to be placed in the trash chutes. 


30

Community Safety 

Emergencies 

In the event of an emergency requiring response from 

police (LAPD), medical personnel or fire department, 

dial 911. 

911 should only be used in an emergency situation. 

For regular police business or non-life threatening 

situations (e.g., theft, etc.) that occur on-campus 

or within University property, contact the UCPD at 

(310) 825-1491. 

Fire Safety 

Smoke detectors, fire alarms and fire extinguishers 

are provided throughout each of the University 

Apartments complexes. Help ensure this equipment 

is kept in proper working order by reporting any damage 

or other problems concerning fire equipment to 

UA Facilities Management at (310) 391-0686 or your 

Apartment Coordinator. Do not attempt to repair any 

safety equipment yourself. 

Smoke detectors and fire alarms sound an alarm only. 

You must alert the Fire Department to a fire. Persons 

who notice a fire emergency should activate a building 

alarm and then call the fire department at 911 

immediately. Evacuate the area and explain the 

nature of the problem to the fire personnel who arrive 

at the scene. All persons within a complex must 

evacuate at the sound of an alarm. 

Smoke Detectors and Fire Alarms Are for Your Safety 

Do not remove or interfere with them. Tampering with a 

fire alarm pull station without due cause is a felony and 

violators will be prosecuted. If the fire horns or alarms 

appear to be malfunctioning, please call UA Facilities 

Management at (310) 391-0686. 

In Case of a Fire, Use Stairwells Only – Never Use 

the Elevators 

Plan your emergency escape routes in advance for 

use in the event of an emergency. 

Fire Sprinkler Heads Are to Be Properly Maintained 

Fire Sprinklers are there for your safety in the event 

of a fire. All Fire Life Safety Systems are inspected 

annually. The fire sprinkler will discharge only when 

the temperature reaches a certain temperature (155- 

165 degrees F). The water in the sprinkler lines is 

under tremendous pressure and when activated hundreds 

of gallons of water will be discharged instantly 

through the sprinkler head until the Fire Department 

shuts off the system. 

Do not hang anything from the sprinkler heads as 

this will compromise the sprinkler head and cause 

it to discharge. Do not store any items near the 

sprinklers in apartments or garage areas. Be mindful 

of where the sprinkler heads are located in your 

apartment to avoid coming in contact with them 

accidentally. Residents will be responsible for any 

and all damages to this equipment, as well as any 

damage to the building structure or features and the 

personal belongings of the affected neighbors from 

an improper discharge of a fire sprinkler. 

Crime Prevention and Personal Safety 

Crime prevention is everyone’s business. Although 

the University assumes no liability for crimes committed 

in or around University Apartments, there is a 

commitment to preventing crimes and promoting the 

safety and security of residents. 

University Apartments is part of the Los Angeles community 

and, unfortunately, crime is a reality. While 

University Apartments benefits from UCPD patrols and 

continues to implement other security related processes, 

the fact remains that this is not a crime-free community. 

Residents are strongly encouraged to support 

all security related policies and procedures and to 

purchase Renters Insurance for personal belongings 

through a major insurance agency. 

Personal Safety Precautions 

• Keep police and emergency numbers near the 

telephone. 

• Lock all doors and windows whenever you leave 

including engaging the deadbolt. Take the keys 

with you, even if you leave for only a short while. 

• Keep all doors and windows locked whenever 

possible. 

• Keep house and car keys on separate rings. 

• Do not lend your keys to service people or anyone 

you do not know well and trust. 

• Do not attach your address, room number, or PIN 

to your key chain. 


31

• Always ask visitors for identification before you let 

them in. 

• If a stranger asks to use the telephone, do not 

open the door. Instead, offer to call for emergency 

assistance for him/her. 

• Get to know your neighbors so you can help each 

other. 

• Report any suspicious or unusual activity to UCPD 

at (310) 825-1491. 

• Do not prop open residence doors. Meet visitors 

at the door. 

• Do not tamper with door locking mechanisms. 

Never use tape, pins, or other devices to keep the 

door from locking shut. 

• Use caution when leaving notes or signs on the 

door letting people know you are out of the apartment 

for extended periods of time. A note can 

alert potential thieves of your absence. 

• Do not allow strangers to enter the apartment 

unless they are properly identified. If a stranger 

does enter the apartment, demand that he or she 

leave. If he or she refuses, create a commotion 

and leave quickly and call 911. 

• Don’t leave large sums of money, jewelry or valuable 

items in the apartment. Secure valuables 

elsewhere when on vacation. 

• If you are accosted in a hallway or public area of 

the building, and feel that you are in immediate 

danger, dial 911 and explain the situation to the 

Police. Be prepared to give the location of the 

incident if you have left the vicinity. 

• If the danger has passed, call the UCPD at (310) 

825-1491 and explain the situation to them. Then 

notify the 24-Hour Service line at (310) 391-0686. 

• Always identify visitors before letting them in. 

Request service people to show proper credentials 

before you open the door. 

• Report to the police any unusual or suspicious 

activity, or persons near the apartment or around 

neighbors’ apartments. 

• Make sure you know your visitor before opening 

the entrance door of the apartment building. 

• Arrange for service people to come when someone 

else will be present. 

• Avoid isolated areas of the building (stairways, 

laundry rooms, basement, etc.) when you are 

alone. 

Engaging the Deadbolt on Your Door 

Every apartment door is equipped with an Onity lock 

which is activated by the insertion of a key card and 

entering a pin number which you have chosen. Each 

Onity lock also comes equipped with a deadbolt 

mechanism. It is recommended to engage the deadbolt 

each and every time a resident comes in or out 

of the door. To engage the deadbolt, follow these 

instructions: 

• From the outside of the apartment, with the door 

closed. 

- Insert and remove keycard from slot 

- Lock will indicate green and red light 

- Enter your four pin code 

- Lift-up handle until the security dead bolt is 

engaged. 

• From the inside of the apartment, with the door 

closed, lift the handle up until the deadbolt is 

engaged. 

Precautions When Walking Alone 

• Avoid dark, vacant, or deserted areas. If you are 

followed or see suspicious activity, move to a 

lighted building or area and raise a commotion. 

DIAL 911 or activate a Police Emergency Alarm. 

• Avoid walking alone at night, if at all possible. 

Call the Campus Escort Service at (310) 825- 

1493. It’s a free call from the blue boxes on 

Campus. Have a friend escort you both ways, or 

wait for a campus van. 

• Be alert, observant and aware of your surroundings 

and of other people on the street with you. 

• Carry a noise-making device and have it ready to 

use. 

• Be cautious of jogging alone, day or night, even 

in populated areas with street lights. Since most 

people will be indoors, help could be delayed if 

you get in trouble. 

• If you jog with headphones, cover only one ear so 

you can hear around you. 

• Be aware that hitchhiking is a high-risk activity. 

Think ahead of alternative transportation. 

• Wear clothes and shoes that will allow you to 

move quickly. 

• Tuck gold chains and other jewelry inside your 

clothing as these items might attract a criminal’s 

attention. 

• If you carry a purse, briefcase, or backpack, keep 

only a small amount of cash in it. If possible, do 

not carry a purse. 

• Carry your keys, your identification, and anything 

else of value on your person. 

• Keep your keys in hand when you are moving 

about at night. 

• Report any suspicious person or circumstance to 

UCLA Police at (310) 825-1491. 


32

Escort Service - Dial 4-Walk (UA North only) 

You are also urged to use the Campus Security Office 

for personal safety to and from your apartment to 

campus. When you feel it is necessary, dial (310) 

794-9255 to request an escort to walk you to and 

from class. The perimeter boundaries are: 

• North to Sunset Blvd. 

• East to Hilgard Ave. 

• South to Wilshire Blvd. 

• West to Veteran Ave. 

Report Suspicious Activity 

Call the UCPD at (310) 825-1491 and the 24-Hour 

Service line at (310) 391-0686 about all suspicious 

activity. Some people fail to call the Police simply 

because they are not aware of what seemingly 

innocent activities might be suspicious. Others may 

notice suspicious activity and may be hesitant to call 

for fear of seeming “over-reactive.” Do not take it 

for granted that someone else will call. Do not worry 

about “bothering” the Police – they are here to help. 

Be on the Alert for Suspicious Situations 

• Open or broken doors and windows which could 

signify a possible burglary in progress or scene of 

a completed crime. 

• Unusual noises, such as gunshots, screaming, 

and anything suggestive of foul play, danger, or 

illegal activity. 

• Person(s) sitting in parked vehicles for an extended 

period of time. 

• A vehicle driving slowly in the parking lot or structure 

at night with its lights out. 

When encountering such situations call the Police 

immediately! Remember that the key to the success 

of any crime prevention effort is you. 

Questions regarding crime prevention may be 

answered by calling (310) 825-6111 (UCPD Crime 

Prevention) or the Administration Office at (310) 398- 

4692. 

Solicitation Is Not Allowed 

Report solicitors or salesmen to the 24-Hour Service 

line at (310) 391-0686 or to the Police at (310) 825- 

1491. If a solicitor approaches you, jot down a 

description and call one of these numbers immediately. 

If you feel you or others are in danger due to 

the solicitor, call 911 and explain the situation. Do 

not confront the solicitor on your own. 

Watch Out for Suspicious Persons 

• Person(s) loitering about at unusual hours and 

locations 

• Person(s) running—especially if something of 

value is being carried. The individual(s) could be 

fleeing from the scene of a crime. 

• Person(s) exhibiting unusual mental or physical 

symptoms. The individual(s) could be under the 

influence of drugs, or otherwise need medical or 

psychiatric assistance. 

• Person(s) going from apartment to apartment, 

trying doorknobs. This is possible “casing” for 

an apartment to enter in order to commit a crime 

against person or property. 


33

Earthquake Preparedness 

Develop an Earthquake Plan 

• Prepare yourself, your roommates, and your 

apartment. 

• Decide how and where your roommates or family 

will reunite if separated. 

• Choose an out-of-state friend or relative that separated 

family members can call after the quake to 

report their whereabouts and condition. 

• Know the danger spots; windows, mirrors, hanging 

objects, fireplaces, and tall, unsecured furniture. 

• Physically place yourself in safe locations. 

• Learn first aid and CPR (cardiopulmonary resuscitation) 

from the local Red Cross chapter or other 

community organization. 

• Keep a list of emergency phone numbers. 

If You Live Alone, Develop a “Buddy” 

System with Friends, Neighbors, and 

Co-Workers 

• Plan how you will help each other in an emergency. 

• Make a list of your medications, allergies, special 

equipment, names, addresses, and telephone 

numbers of your doctor, pharmacy, family members, 

friends, and any other important information. 

Give a copy to each “buddy,” and keep a 

copy with you at all times. 

Prepare by Eliminating Hazards in Your 

Apartment 

• Securely anchor medical equipment, bookcases, 

hanging plants, and other items. 

• Place heavy objects on low shelves. Move 

beds away from windows. 

• Check hallways, exits, doorways, and other areas 

and remove hazards and obstructions that may 

impede your safe exit after an earthquake. 

• Install security night-lights to provide emergency 

lighting if power is interrupted. 

Gather Emergency Supplies 

• Assemble a 72-hour emergency supply kit and 

a well-stocked first aid kit (see the Emergency 

Supply Checklist). 

• Store extra batteries for hearing aids, wheelchairs, 

and other battery-operated equipment. 

• Keep a mini-survival kit in your car. 

Special Tips for Persons with Disabilities 

Deaf or Hearing-Impaired Residents 

Keep a battery-operated television on hand, with 

fresh batteries, in order to receive close-captioned 

emergency information if power is out. Store flashlight, 

pencil, and pad for communicating. Arrange 

for hearing friends or coworkers to relay information 

broadcast by radio. 

Blind Residents or Those with Impaired Vision 

Keep extra canes in strategic areas around the home. 

Plan alternate evacuation routes from home and 

office. Store extra pet food and supplies for your 

guide dog. 

Simple Steps to Protect Your Computer 

System 

Surge Protector 

Earthquakes can cause damage to the equipment 

resulting in power interruptions and outages. To 

protect the computer from damage caused by automatic 

return of power, always use a surge protector 

equipped with a circuit breaker on the power supply. 

To minimize loss of data for larger systems and to 

provide an opportunity for manual shutdown, an uninterruptible 

power supply (UPS) is recommended. 

Protection from Falling Objects 

Even minor to moderate earthquakes shake down 

objects considered safely secured, such as light 

fixtures, ceiling tiles, hanging plants, top heavy cabinets 

and furniture standard in any office setting. To 

protect computer equipment from damage caused 

by falling objects, keep computer under a protective 

shelving unit or hutch assembly. Secure any objects 

or equipment that could be a potential hazard if they 

fell. 

Secure Computer Equipment 

Moderate to severe shaking could cause computer 

equipment to fall from a desk or counter top, or 

damage hard disk drives that have been left on. To 

protect against damage to hard disk drives, always 

turn off the power supply to the disk drive, or utilize 


34

a “park” command that may protect that drive from 

scratching the disk. Also, computer equipment itself 

may be secured to a desk or counter top using Velcro 

tabs, strapping, or locked security base. 

Back up Data on a Regular Basis 

The most effective method of ensuring against significant 

loss in stored data and certain heartache is 

to back up all essential data on a regular basis (minimum 

weekly, perhaps daily) and to store data back 

up at a separate location from the system. 

Avoid Water Hazard Potential 

Water lines and pipes are very susceptible to damage 

from earthquake shaking. Identify locations of water 

pipes in ceiling and walls and avoid placing computer 

equipment in areas close to water pipes. 

Cover Equipment 

An inexpensive way to protect equipment from 

excessive dust, activated overhead fire protection 

sprinklers, damage from falling objects, flying glass 

fragments and other hazards caused by earthquakes 

Emergency Supply Checklist 

Stocking up now on emergency supplies can add to your safety and 

comfort during and after an earthquake. Store enough supplies for at 

least 72 hours. 

Survival 

• Water—2 quarts to 1 gallon per 

person per day 

• First Aid Kit—freshly stocked 

• First Aid Book 

• Food (packaged, canned, 

no-cook, baby food, and for 

special diets) 

• Can opener (non-electric) 

• Blankets or sleeping bags 

• Portable radio, flashlight, and 

spare batteries 

• Essential and prescription 

medications and glasses 

• Fire extinguisher—A-B-C type 

• Food and water for pets 

• Money 

Sanitation Supplies 

• Feminine and infant supplies 

• Toilet paper 

• Household bleach 

• Toothpaste and toothbrushes 

• Bar soap and liquid detergent 

• Shampoo 

• Large plastic trash bags for trash, 

waste, and water protection 

• Large trash cans 

• Newspaper—to wrap garbage 

and waste 

Safety and Comfort 

• A whistle to signal for assistance. 

• Sturdy shoes 

• Heavy gloves for clearing debris 

• Candles and matches 

• Change of clothing 

• Knife or razor blades for cutting 

up food and other items 

• Tent 

• Garden hose—for siphoning and 

fire fighting 

Cooking 

• Plastic knives, forks, spoons 

• Paper towels 

• Paper plates and cups 

• Heavy-duty aluminum foil 

Tools & Supplies 

• Ax, shovel, and broom 

• Screwdriver, pliers, hammer 

• Crescent wrench for turning off 

gas 

• Coil of 1/2” rope 

• Plastic tape and sheeting 

• Toys to keep children occupied 


35

is to always leave the computer equipment protected 

with a cover. Be sure to cover all equipment, such as 

printers, modems, and other peripheral accessories. 

Sturdy and Secure Base 

Whether you use a counter top, designer computer 

table, or your in-laws old poker table, the equipment 

should be on a sturdy and secure foundation. If the 

earthquake occurs while your eyes are glued to the 

screen, this same foundation becomes your own personal 

protection as well. If you feel that the computer 

table will not withstand minor shaking, then you must 

move yourself and the valuable equipment to a safer 

location. If that is not possible, then always leave the 

computer safely on the floor where it cannot fall. 

During an Earthquake - Duck, Cover, and 

Hold Tips 

When you feel an earthquake, duck under a desk or 

sturdy table. Stay away from windows, bookcases, 

file cabinets, heavy mirrors, hanging plants and other 

heavy objects that could fall. Watch out for falling 

plaster or ceiling tiles. Stay under cover until the 

shaking stops. Hold onto the desk or table. If it 

moves, move with it. Here are some additional tips 

for specific locations. 

• If you’re in a high-rise building, and you are 

not near a desk or table, move against an interior 

wall, and protect your head with your arms. Do 

not use the elevators. Do not be surprised if the 

fire alarm or sprinkler systems come on. 

• If you’re in the kitchen, move away from the 

refrigerator, stove, and overhead cupboards. 

• If you’re in a wheelchair, stay in it. Move to 

cover if possible, lock the wheels, and protect 

your head with your arms. 

• If you’re outdoors, move to a clear area, away 

from trees, signs, buildings, or downed electrical 

wires and poles. 

• If you’re on a sidewalk near buildings, duck 

into a doorway to protect yourself from falling 

bricks, glass, plaster and other debris. 

• If you’re driving, pull over to the side of the road 

and stop. Avoid overpasses, power lines, and 

other hazards. Stay inside the vehicle until the 

shaking is over. 

• If you’re in a crowded store or other public 

place, do not rush for exits. Move away from 

display shelves containing objects that could fall. 

• If you’re in a stadium or theater, stay in your 

seat and protect your head with your arms. Do 

not try to leave until the shaking is over. Then 

leave in a calm, orderly manner. 

After an Earthquake - Be Prepared for 

Aftershocks, and Plan Where You Will 

Take Cover When They Occur 

• Check for injuries. Apply first aid. Do not move 

seriously injured individuals unless they are in 

immediate danger. 

• Do not use the telephone unless there is a serious 

injury or fire. 

• Hunt for hazards. Check for gas and water leaks, 

broken electrical wiring or cracked sewage lines. 

• Report any damage to UA Facilities Management. 

• Check food and water supplies. Emergency 

water may be obtained from water heaters, 

melted ice cubes, toilet tanks and canned vegetables. 

• Turn on the portable radio for instructions and 

news reports. 

• Cooperate fully with public safety officials. 

• Do not use your vehicle unless there is an emergency 

need to do so. 

• Keep the streets clear for emergency vehicles. 

• Be prepared for aftershocks. 

• Stay calm and lend a hand to others. 

• If you evacuate, post a message inside your 

home telling family members where you can be 

found. 

OK Sign 

Following a major disaster, available emergency personnel 

will conduct search and rescue efforts. Given 

that our resources will likely be overwhelmed initially, 

it is imperative that residents do their part to assist us 

by verifying that everyone in their unit is “OKAY’ and 

by placing the “OK sign” in a location most visible 

from the public right-of-way (e.g., front door or window). 

This lets us know that the residents are okay 

and we can go directly to those who need immediate 

assistance. If residents can’t access a printed sign 

when disaster strikes, they can create their own “OK 

sign” (simply write the word “OK” in large letters on a 

piece of paper). 

Renter’s Insurance 

The University’s self insurance program does not provide 

coverage for Tenant’s personal property, liability 

for Tenant’s damage to the apartment, the building, 

or other Tenants’ property, or for Tenants’ vehicles. 

Tenant’s belongings could be damaged in several 

ways: fire, water damage if a pipe broke or a bathtub 

overflowed, or could be stolen or destroyed if someone 

broke into the apartment. Tenant’s negligent or 

inten-tional actions may also cause damage to the 


36

apartment, building, or other Tenants’ property. It is 

highly recommended for all off campus housing residents 

to obtain a renters insurance policy while residing 

with University Apartments. University Apartments 

is not always responsible to replace or repair resident’s 

personal belongings. However, if the resident 

obtains a renter’s/tenant’s insurance policy, the resident 

will have his/her own personal insurance carrier 

to turn to in the event of a loss. Therefore, University 

Apartment’s Management recommends that all tenants 

obtain: 

a) A renter’s insurance policy for coverage of his/ 

her personal property and damage residents 

may cause to others’ real or personal property 

b) Auto insurance, which includes comprehensive 

coverage for his/her vehicles 

c) National Student Services Inc. is a low cost 

personal property insurance company that is a 

full service, low cost program designed specifically 

to protect personal property. Please visit 

www.orl.ucla.edu/bruinbargains for more information. 


37

Payment of Rent - UCLA - Housing

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