VAX FAQ's - VAX VacationAccess

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VAX VacationAccess - Frequently Asked Questions How do I set my screensaver to timeout after 15 minutes A best practice for VAX users is to configure Windows to lock the workstation and display a screen saver automatically after the computer is idle for greater than 15 minutes of time. Upon resuming, a login is then required to gain access to your computer. 1. Right click on an empty space on the desktop and click on Personalize. 2. Click on the Screen Saver link at the bottom of the Personalization window. (see screenshot below) 3. Select a Screen Saver from the dropdown menu a. Select 15 idle minutes to wait before the selected screen saver displays. b. Select the checkbox “On Resume Display Logon screen” c. Go to step 5. 4. If You Selected (None) for No Screen Saver a. Check the On resume, display logon screen box. b. Select 15 idle minutes to wait before going straight to the log on screen without a screen saver displaying first. 5. Click on OK. Retrieving and Modifying a Reservation How do I retrieve a reservation Click Retrieve Reservation located in the sub-navigation next to New Client. Enter either a reservation number or passenger name. If there are multiple reservations with the same name, a list of reservations will display to select the desired reservation. How do I request a price match for a confirmed reservation After booking a reservation, click on Price Match located to the right of your reservation number. Enter all competitor information on the Price Match form, and then click Submit. A “Thank you for your price match request” notification window displays. You will receive an email approval confirmation from the supplier when the price match is approved or email notification if the supplier does not approve the price match request. ©February 2013 VAX VacationAccess Page 16 Version Date: February 1, 2013
VAX VacationAccess - Frequently Asked Questions How do I copy a reservation To copy a reservation, first retrieve the reservation. Locate the Copy tab under Itinerary Tools and click Copy Reservation to create a new reservation and search for the same air and hotel availability. Change the number of travelers if needed, and then click Copy Reservation. The hotel, room category, features, car and/or flights can be changed when creating the new reservation. Copy Reservation functionality can also be used when a reservation has been cancelled and you want to book the same itinerary again for either the same travelers or for new travelers names. Where should I call if I have difficulty booking or modifying a reservation First, contact the supplier you’re attempting to book or modify the reservation. The contact information can be found under Support in the lower-left corner or in the Supplier Center for the applicable supplier. If more assistance is needed, contact VAX Technical Support at 414-934-2900. When and where will the airline confirmation number display The airline confirmation number (for both public and bulk fares) will appear on the reservation in the Itinerary Summary as soon as the airline has confirmed the reservation with VAX VacationAccess. For most carriers this is immediate. The airline confirmation number will not appear on any e-confirmations or e-documents. Will the airline confirmation number (PNR number) display for Multi-stop and multi-carrier bookings Yes, the airline confirmation number will display on the Itinerary Summary for the vacation suppliers that choose to display it. Airline confirmation numbers will not display for charter flights. TSA Secure Flight Program Information How do I enter TSA Secure Flight information into my reservation TSA Secure Flight Information must be entered into each reservation that includes flights. Enter the passenger’s birth date and gender on the Checkout page after entering each name as it appears on their government issued ID. Click on Support in the upper right corner for additional information on TSA Secure Flight requirements. What information is added to the traveler’s Airline Confirmation Number (PNR) The required TSA information is: full name, including middle name or initial as it appears on your client’s government issued ID, gender and date of birth. This information is required and will be added to the passenger PNR. How do I modify the gender and date of birth fields in a reservation Contact the Supplier for assistance modifying gender and date of birth fields in a reservation. Locate the Contact information in the Supplier Center or click Support in the upper right corner of VAX. ©February 2013 VAX VacationAccess Page 17 Version Date: February 1, 2013
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VAX FAQ's - VAX VacationAccess

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