COPE® FOR MALE CIRCUMCISION SERVICES - EngenderHealth

Contents
Preface_________________________________________________________________________v
Acknowledgments____________________________________________________________ vii
Acronyms and Abbreviations___________________________________________________ ix
Introduction
About COPE ® ___________________________________________________________________1
About This Toolbook____________________________________________________________1
Principles Underlying COPE______________________________________________________3
Why Use COPE to Improve Quality______________________________________________5
Implementing COPE_____________________________________________________________6
COPE for Male Circumcision Services____________________________________________ 10
Self-Assessment Guides for Male Circumcision Services__________________________ 15
Clients’ Right to Information___________________________________________________ 17
Clients’ Right to Access to Services______________________________________________ 21
Clients’ Right to Informed Choice______________________________________________ 25
Clients’ Right to Safe Services__________________________________________________ 29
Clients’ Right to Privacy and Confidentiality_____________________________________ 33
Clients’ Right to Dignity, Comfort, and Expression of Opinion____________________ 37
Clients’ Right to Continuity of Care_____________________________________________ 41
Staff Need for Facilitative Supervision and Management_________________________ 45
Staff Need for Information, Training, and Development__________________________ 49
Staff Need for Supplies, Equipment, and Infrastructure__________________________ 53
Client Record-Review Checklist for Male Circumcision Services___________________ 59
Client Interview Guide for Male Circumcision Services___________________________ 67
Client-Flow Analysis Forms_____________________________________________________ 75
Client Register Form__________________________________________________________ 77
Client-Flow Chart_____________________________________________________________ 78
Client-Flow Chart Summary____________________________________________________ 79
Action Plan and Follow-Up Forms for Male Circumcision Services_________________ 81
Action Plan___________________________________________________________________ 83
Action Plan Follow-Up_________________________________________________________ 84
References___________________________________________________________________ 87
Appendix
Pledge of Confidentiality______________________________________________________ 91
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