COPE® FOR MALE CIRCUMCISION SERVICES - EngenderHealth

COPE for Male Circumcision Services
8. Do you think that the following areas of your health care setting that clients use are
pleasant and comfortable (For example, do they offer enough space Is the space well
organized, clean, well lit, comfortable, and well ventilated)
■ Toilets
■ Registration, reception, waiting areas
■ Counseling areas
■ Examination and procedure rooms
■ Postprocedure recovery room/space
■ Pharmacy
■ Other areas
9. Are client waiting times for MC services reasonable in your health care setting
10. Do staff do their best to reduce unnecessary waiting times for clients (e.g., by having a
nurse or other health professional serve clients when it is unnecessary for them to wait
for an MC provider, by conducting health talks in the reception area, by having the HIV
counseling and testing health worker draw blood and perform rapid tests rather than
send clients to the laboratory, etc.)
11. Does your service setting have an established system in place for receiving clients (e.g.,
first come, first served; by appointment; with emergency conditions) Do staff always
follow this system
12. Are records organized so that retrieval is quick and easy
13. Do staff feel that clients have adequate time with providers to ask all of the questions
they might have
14. Do staff always explain to clients what type of examination, test, or procedure will be
done; what to expect and how to avoid postoperative and intraoperative complications (e.g.,
properly caring for the wound, avoiding sexual intercourse or masturbation for up to 4–6
weeks, and attending follow-up visits); why the examination, test, or procedure is needed;
and the reason why clients should come back for review at their appointed time
15. Do staff ensure that clients experience the least possible pain during procedures (e.g., by
administering adequate local anesthetic and observing the client to assess pain during
MC procedure)
16. Do staff engage clients, as appropriate, to make them feel comfortable during MC
procedure (e.g., by engaging them in conversation to distract them from an uncomfortable
or painful procedure, or by offering comfort when they are in distress)
17. Does your health care setting offer HIV counseling and testing services in an atmosphere
that is inviting for men, including adolescents
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