COPE® FOR MALE CIRCUMCISION SERVICES - EngenderHealth

COPE for Male Circumcision Services
Staff Need for Facilitative Supervision and
Management
Health care staff function best in a supportive work environment in which supervisors and
managers encourage quality improvement and value staff. Such supervision enables staff to
perform their tasks well and thus better meet the needs of their clients.
The group working on this guide should include administrators or managers, as well
as male circumcision (MC) service providers, HIV counseling and testing (HCT) service
providers, and support staff.
If any of the following questions reveal a problem in your health care setting, or if you think
any of the questions need to be discussed further, write your comments on a flipchart in the
following format:
Problem Cause(s) Recommendations By Whom By When
If you are aware of a problem in your health care setting that is not addressed here, please list
it in “Other Issues That You Think Are Important,” at the end of this guide.
1. Does your service setting’s management ensure that a mechanism is in place for planning
and conducting a variety of quality improvement activities
2. Does management ensure that a mechanism is in place for assessing provision of MC
services and use of HCT services, as a demonstration of its commitment to quality
services
3. Do supervisors and managers support, encourage, and respect staff, including providing
constructive feedback
4. Do external supervisors (at the district, regional, and headquarters levels) provide staff
with constructive feedback (verbal and written) during supervisory visits
5. Do supervisors conduct medical monitoring activities, including involving staff in the
medical monitoring process, to assess the readiness of your health care setting to provide
MC and the ongoing quality of MC and related services
6. Are work shifts well organized and followed by staff
7. Do supervisors discuss with each staff member his or her roles and responsibilities and
job expectations
■ Are staff roles and responsibilities clearly defined in job descriptions
■ Are staff given copies of their job descriptions
8. Does your health care setting have a system in place to assess the site’s learning needs
and to monitor staff development
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