Stedelijk Museum Annual Report 2012

Absence Because of Illness
The percentage of days lost on account of illness in 2012 was 5.74%, with a
reporting frequency of 1.54. This represents a slight increase of 0.29 percent
compared to 2011. The reporting frequency remained more or less unchanged.
Training Policy
In 2012, the employee training policy was built almost entirely around the reopening
of the museum. All members of staff, particularly those working in security and
visitor services, and all the volunteers, followed courses in dealing with the public
and hospitality. In addition, now that the museum is in full use, and in view of the
offices on the fourth floor of the new wing, roughly 80 members of staff completed a
health and safety course.
Complaints Committee
The museum has a committee to address any complaints about inappropriate
conduct. A confidential counselor is retained to assist, support, and advise
employees who are confronted with inappropriate conduct. One person sought the
help of the confidential counselor in 2012.
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