Using e-Learning to Integrate and Harvest Knowledge Management
Using e-Learning to Integrate and Harvest Knowledge Management
Using e-Learning to Integrate and Harvest Knowledge Management
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
New Culture - New Metrics<br />
Success<br />
Measured<br />
across entire<br />
Service <strong>and</strong><br />
Support<br />
Chain<br />
Support Center <strong>Management</strong><br />
WEB<br />
Welcome<br />
Centers<br />
Second<br />
Level<br />
Field <strong>Management</strong><br />
Service<br />
Contact<br />
Service<br />
Visit<br />
Stage 1<br />
S<strong>to</strong>p<br />
Stage 2<br />
S<strong>to</strong>p<br />
Stage 3<br />
S<strong>to</strong>p<br />
Stage 4<br />
S<strong>to</strong>p<br />
Stage 5<br />
S<strong>to</strong>p<br />
Common Measure =<br />
Cost of Solution<br />
14